Total 2058 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

23%

3

Stars

3%

2

Stars

2%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Andrew

Accounting, 1-10 employees

More than a year

3.0
October 2022

Just the basics

Pros

Gusto is incredibly straightforward and easy to set up, especially when syncing with QuickBooks. Most of my clients choose it primarily because of its affordability.

Cons

There doesn't appear to be much flexibility available with the software. Anything beyond standard reporting and syncing requires assistance from support.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

6

MU

Muhammad Usman

Accounting, 11-50 employees

More than a year

5.0
October 2022

fast payroll setup

Pros

This software has genuinely helped me get work done quicker especially with the employee list and onboarding new hires on time. I'm not an accountant, just know the basics.. but it makes it simple to enter account details and handle tax tasks for both monthly and quarterly filing. The whole flow is designed so you can manage the requirements without needing deep accounting knowledge.

Cons

After about a year, performance started to feel slower. Upgrading became necessary and the process meant waiting around 15-20 minutes. That delay was mostly on our side but it still caused a hassle because it temporarily interrupted our workflow. Since we had a set schedule, pausing updates on each computer to catch up with the system changes wasn't ideal.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M

Mitchell

Accounting, 11-50 employees

More than a year

5.0
October 2022

Top Small Business Payroll Provider

Pros

Gusto manages EVERY aspect of payroll. They integrate benefits, cater to both salary and hourly employees, and facilitate payments for contracts domestically and internationally. Their software platform is ideal for small businesses and offers great cost efficiency.

Cons

Managing payroll and employees becomes more challenging with around 50+ employees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sean

Construction, 11-50 employees

More than a year

4.0
October 2022

Gusto Makes Payroll For Small Business Easy

Pros

One of the standout features is the relief from calculating and paying payroll taxes. It's a challenge for small businesses, but with Gusto, you just input the time cards, hit submit, and it's done.

Cons

It's relatively straightforward if you're tech-savvy. However, if you're new to software or cloud platforms like this, there's a learning curve.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Autumn

Accounting, 1-10 employees

Less than a year

4.0
October 2022

Reputable Payroll Service

Pros

Gusto is widely recognized, reasonably priced, and seamlessly integrates with certain other accounting systems.

Cons

Reporting could be more extensive and simpler to use.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

7

P

Paige

Social Media, 1-10 employees

Less than a year

5.0
October 2022

Gusto for Business Payroll Fan

Pros

What I love most is how Gusto simplifies the payroll process for direct deposit, storing payment information, and managing W2s for taxes.

Cons

There's a slight learning curve initially, but it's manageable!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mike

IT, 1-10 employees

More than a year

5.0
October 2022

Super Easy to Use Payroll Service

Pros

The product is incredibly user-friendly and streamlined, perfect for someone like me who is new to payroll management. It's ideal for beginners without prior experience in payroll.

Cons

I can't think of anything I dislike. I've exclusively used this payroll service with my company for over four years, and I see no reason to switch.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sarah

Finance, 51-100 employees

Less than a year

5.0
October 2022

Loved this!

Pros

I felt genuinely disappointed when we transitioned away from Gusto. It's hands down the easiest platform to use as an employee.

Cons

It's suitable for smaller companies! I wish they had continued supporting us as we expanded.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andrew

Nonprofits, 1-10 employees

More than a year

5.0
October 2022

Gusto is an easy payroll solution

Pros

It's very easy to maintain, especially for smaller companies without dedicated payroll personnel. As a program manager, Gusto has made it easy for me to handle payroll, sick leave, and other HR tasks.

Cons

One feature I'd really appreciate is the ability to bulk update employees' worked hours. Since my employees work the same hours every day, it would be great to have a feature where I can easily duplicate days instead of manually inputting each day's data.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

6

Functionality

10

M

Mindy

Nonprofits, 1-10 employees

Less than 6 Months

5.0
October 2022

Gusto Review- Accountant

Pros

I appreciate that Gusto handles quarterly and annual reports for me.

Cons

Up to now, everything has met my expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lorraine

Shopify, 11-50 employees

More than a year

5.0
October 2022

review

Pros

I adore the effortless access to pay stubs, tax details, and all other employee payment-related information.

Cons

Nothing has arisen that we dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amir

Accounting, 51-100 employees

More than a year

5.0
October 2022

Gusto Review

Pros

Inexpensive, easy to use, great support, and user-friendly - Gusto is perfect for startups.

Cons

Limited phone support hours and the requirement to register outside the platform are drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Amir Rezaei

Accounting, 51-100 employees

More than a year

5.0
October 2022

budget-friendly

Pros

Affordable pricing, quick to get started and a very friendly interface. The support team has been solid whenever I needed help and it's been a good fit for startups that want to move fast without overcomplicating things.

Cons

Phone support is only available during limited hours and you have to complete some registrations outside the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Telecommunications, 11-50 employees

Less than a year

4.0
October 2022

easy payroll setup with gusto

Pros

We used it for payroll at our small agency and it worked well for getting everything set up. Adding staff was simple and employees could handle their own details for direct deposit through their bank account setup.

Cons

A few gaps showed up compared to other payroll tools. Some features you'd expect from more complete payroll/HR apps are missing, like options for tracking reviews and other HR-related needs.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

SM

Sarah Moessinger

Accounting, 1-10 employees

More than a year

4.0
September 2022

Solid software

Pros

It syncs really well with QuickBooks Online which makes payroll and accounting setup feel a lot more connected. The onboarding process is also pretty simple for getting new clients or employees up and running.

Cons

Their reports can be confusing to navigate... I've struggled to quickly find the information I'm looking for. Also, the way their journal entries are handled doesn't work well for my workflow.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

VA

Velasco Anjelyn

Education Management, 11-50 employees

Less than 6 months

5.0
September 2022

Loved it!!

Pros

Made payroll management and onboarding both new contractors and full-time employees surprisingly simple.

Cons

Support seems weak when issues get complicated especially around state tax filings. For example, I was told they wouldn't be able to look into a letter I received from the state that demanded a response within seven days. Their workaround was that they'd cover any fines tied to the delay but that still isn't the kind of help I want.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

L

Lillian

Healthcare, 500+ employees

More than a year

5.0
September 2022

Simple, smooth, easy easy

Pros

I appreciate the simplicity of the interface and how effortlessly I can find the necessary information without any extra clutter.

Cons

The only issue I encountered was a slight delay in notification updates for receiving pay, but it wasn't a major problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jacqueline

Retail, 1-10 employees

Less than a year

5.0
September 2022

Gusto Review

Pros

The standout feature of this software is undoubtedly the highly convenient and easy-to-use mobile app. All our employees find it effortless to navigate and use.

Cons

Personally, we have no complaints about Gusto. It has performed admirably for our business. It's intuitive, and even our less tech-savvy staff can use it effortlessly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

luis

Graphic Design, 1-10 employees

More than a year

4.0
September 2022

Me Gusta

Pros

The convenient method of payment, keeping track of pay stubs, and tax documents among employees and employers is a major plus.

Cons

It's tedious to input bank account details repeatedly when working with multiple clients.

Rating Distribution

Ease of use

4

Value for money

8

Customer Support

7

Functionality

8

JT

Jacqueline Torres

Retail, 1-10 employees

Less than a year

5.0
September 2022

convenient mobile app for teams

Pros

The biggest win here is the mobile app, it's really convenient and simple to use. We've had all our employees install it and everyone can use it without friction.

Cons

No real complaints on our end. It has worked smoothly for our business and even technicians who aren't very tech savvy can navigate it without trouble. Overall, it feels very user-friendly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10