Gusto Reviews

Pros

The accountant login is the feature that initially pulled me in. It lets me move multiple clients under one login and I can switch between payroll clients without having to log in separately for each one.

Cons

Using the software ended up being frustrating. It feels hard to navigate and not very user friendly and overall it takes far too long and becomes overly complicated for day-to-day payroll work. The Reports section especially needs a major overhaul. Their Indiana WH1 payroll report is supposed to be detailed but what's provided is more of a generic "summary" and it doesn't include the essentials like employee names, wages or other key details. That missing information made it difficult to complete COVID filings and ERC amendments. I really wanted to make this work but the experience turned negative...one client ended up with double processing which caused an overdraw and it took forever to get it corrected. I even had to cover the mistake by moving money from the business account. Support also wasn't helpful, it took a long time to respond and never fully resolved the issue with either my company or my client. I'm thankful I didn't transfer everyone over-right now I've only kept one client on it and that one will be switching back to Square Payroll by year-end.

Pros

Gusto is incredibly straightforward and easy to set up, especially when syncing with QuickBooks. Most of my clients choose it primarily because of its affordability.

Cons

There doesn't appear to be much flexibility available with the software. Anything beyond standard reporting and syncing requires assistance from support.

Pros

This software has genuinely helped me get work done quicker especially with the employee list and onboarding new hires on time. I'm not an accountant, just know the basics.. but it makes it simple to enter account details and handle tax tasks for both monthly and quarterly filing. The whole flow is designed so you can manage the requirements without needing deep accounting knowledge.

Cons

After about a year, performance started to feel slower. Upgrading became necessary and the process meant waiting around 15-20 minutes. That delay was mostly on our side but it still caused a hassle because it temporarily interrupted our workflow. Since we had a set schedule, pausing updates on each computer to catch up with the system changes wasn't ideal.

Pros

Gusto manages EVERY aspect of payroll. They integrate benefits, cater to both salary and hourly employees, and facilitate payments for contracts domestically and internationally. Their software platform is ideal for small businesses and offers great cost efficiency.

Cons

Managing payroll and employees becomes more challenging with around 50+ employees.

Pros

One of the standout features is the relief from calculating and paying payroll taxes. It's a challenge for small businesses, but with Gusto, you just input the time cards, hit submit, and it's done.

Cons

It's relatively straightforward if you're tech-savvy. However, if you're new to software or cloud platforms like this, there's a learning curve.

Pros

Gusto is widely recognized, reasonably priced, and seamlessly integrates with certain other accounting systems.

Cons

Reporting could be more extensive and simpler to use.

Pros

What I love most is how Gusto simplifies the payroll process for direct deposit, storing payment information, and managing W2s for taxes.

Cons

There's a slight learning curve initially, but it's manageable!

Pros

The product is incredibly user-friendly and streamlined, perfect for someone like me who is new to payroll management. It's ideal for beginners without prior experience in payroll.

Cons

I can't think of anything I dislike. I've exclusively used this payroll service with my company for over four years, and I see no reason to switch.

Pros

I felt genuinely disappointed when we transitioned away from Gusto. It's hands down the easiest platform to use as an employee.

Cons

It's suitable for smaller companies! I wish they had continued supporting us as we expanded.

Pros

It's very easy to maintain, especially for smaller companies without dedicated payroll personnel. As a program manager, Gusto has made it easy for me to handle payroll, sick leave, and other HR tasks.

Cons

One feature I'd really appreciate is the ability to bulk update employees' worked hours. Since my employees work the same hours every day, it would be great to have a feature where I can easily duplicate days instead of manually inputting each day's data.

Pros

I appreciate that Gusto handles quarterly and annual reports for me.

Cons

Up to now, everything has met my expectations.

Pros

I adore the effortless access to pay stubs, tax details, and all other employee payment-related information.

Cons

Nothing has arisen that we dislike about it.

Pros

Inexpensive, easy to use, great support, and user-friendly - Gusto is perfect for startups.

Cons

Limited phone support hours and the requirement to register outside the platform are drawbacks.

Pros

Affordable pricing, quick to get started and a very friendly interface. The support team has been solid whenever I needed help and it's been a good fit for startups that want to move fast without overcomplicating things.

Cons

Phone support is only available during limited hours and you have to complete some registrations outside the platform.

Pros

We used it for payroll at our small agency and it worked well for getting everything set up. Adding staff was simple and employees could handle their own details for direct deposit through their bank account setup.

Cons

A few gaps showed up compared to other payroll tools. Some features you'd expect from more complete payroll/HR apps are missing, like options for tracking reviews and other HR-related needs.

Pros

It syncs really well with QuickBooks Online which makes payroll and accounting setup feel a lot more connected. The onboarding process is also pretty simple for getting new clients or employees up and running.

Cons

Their reports can be confusing to navigate... I've struggled to quickly find the information I'm looking for. Also, the way their journal entries are handled doesn't work well for my workflow.

Pros

Made payroll management and onboarding both new contractors and full-time employees surprisingly simple.

Cons

Support seems weak when issues get complicated especially around state tax filings. For example, I was told they wouldn't be able to look into a letter I received from the state that demanded a response within seven days. Their workaround was that they'd cover any fines tied to the delay but that still isn't the kind of help I want.

Pros

I appreciate the simplicity of the interface and how effortlessly I can find the necessary information without any extra clutter.

Cons

The only issue I encountered was a slight delay in notification updates for receiving pay, but it wasn't a major problem.

Pros

The standout feature of this software is undoubtedly the highly convenient and easy-to-use mobile app. All our employees find it effortless to navigate and use.

Cons

Personally, we have no complaints about Gusto. It has performed admirably for our business. It's intuitive, and even our less tech-savvy staff can use it effortlessly.

Pros

The convenient method of payment, keeping track of pay stubs, and tax documents among employees and employers is a major plus.

Cons

It's tedious to input bank account details repeatedly when working with multiple clients.