Gusto Reviews

“Easy peasy”

Pros

From an employee perspective, Gusto is much easier to use than other payroll services.

Cons

Overall, it was a very positive experience; nothing negative to report.

“Fast replies and tax updates”

Pros

Once I got started with it and connected all the services, I noticed how quickly they respond and how complete the information is when they do. It felt like I chose the right company to keep me updated and help me stay compliant with Goods and Services Tax (GST) for the related products and services.

Cons

Nothing major comes to mind as a serious issue but there has been some confusion around multiple withdrawals for employees and how their taxes are handled overall.

“We rely on it”

Pros

Adding another direct deposit account from the employee portal is simple and you can split your paycheck across multiple accounts without any hassle.

Cons

Pay notification emails start with an annoying, overly cheesy GIF at the top. It might be mildly entertaining for a moment but it ends up feeling more distracting than helpful and comes off as too flashy.

“I recommend it”

Pros

We moved over from a different payroll provider to Gusto and I was pretty pressed for time to get everything switched. its onboarding ended up being surprisingly simple so the transition didn't drag on.

Cons

The platform doesn't include strong document storage features so if you're expecting a full document repository, you may feel a bit limited.

“Gusto is very authentic and easy to use software.”

Pros

When I started using all of Gusto's services, they responded promptly with comprehensive information, ensuring compliance with associated goods and services tax.

Cons

While there haven't been any serious issues, there have been some confusions with multiple withdrawals for employees and their taxes.

“convenient to use”

Pros

Bringing new employees on board feels smooth. The reminders are genuinely useful for keeping track of what's pending and what's due so the whole team stays focused on hitting our goals. Payroll runs quickly and accurately and I can handle it from any device, my laptop or smartphone. Also, the support team has been excellent whenever I need help.

Cons

There aren't any real dislikes here. Everything has felt smooth and it has gone beyond my expectations.

“Great User Experience, Gusto”

Pros

Onboarding new employees is seamless, with helpful reminders keeping us on track. Running payroll is quick and accurate across various devices, and the support from the Gusto team is excellent.

Cons

I have no dislikes. My experience was seamless, and Gusto exceeded my expectations.

“Intuitive platform, very easy to use.”

Pros

Switching to Gusto from another payroll provider was made easy by their surprisingly simple onboarding process.

Cons

It lacked many document storage features.

“Great hiring tools”

Pros

It comes packed with plenty of helpful features. I especially like being able to run payroll, hire someone new, update wage details or dismiss an employee from wherever I am just by logging into my account on my phone or computer. It also sends reminder emails when payroll is due or when a new hire hasn't finished onboarding yet. The tax information is written in a way that's simple and easy to follow. My team members appreciate having their own individual accounts too, they can update their bank info, review documents and access other useful resources. Direct deposit has been a huge time-saver for both the company and the employees.

Cons

Getting set up and integrating with it felt pretty simple. Support is the only thing that occasionally falls short... sometimes it's hard to reach a real person though we haven't needed help very often.

“onboarding feels effortless”

Pros

Using it day to day is simple, it really makes payroll and onboarding employees a breeze. Customer support was once top tier, then it slipped for a bit but it looks like things have improved again and service has come back strong.

Cons

One feature gap for me is that scheduling and time tracking aren't included so I end up using a separate tool and doing an integration instead of keeping everything in one place.

“Let your employees manage their own Direct Deposit”

Pros

Adding another direct deposit account in the employee portal to split pay between multiple accounts is straightforward.

Cons

The pay notification emails feature an annoying, cheesy GIF at the top, slightly entertaining but mostly irritating and flashy.

“Part-Time Employee of 9 Months”

Pros

In my nine months using Gusto since starting my job in November, I've been pleasantly surprised by how simple it is to report hours and receive payments. The Gusto wallet, with its separate card and connected savings account, sets it apart from other services I've used.

Cons

My job allows rounding up by 15 minutes, but I can't report it when leaving due to the inability to log future hours. It would be great to disable this for small increments like that.

“Gusto helps us help employees”

Pros

Gusto simplifies management for both 1099 and W2 employees, allowing easy input of hours and administration of accounts.

Cons

I wish 1099 employees had access to the app; their lack of access makes them feel marginalized and forces them to log in online to track their time.

“affordable payroll processing”

Pros

Processing payroll feels simple and it keeps everything organized for both W-2 and 1099 filings. That makes income tax reporting much less of a headache especially when you're trying to stay on top of employee paperwork. Also, it's really affordable for a small business.

Cons

There's genuinely nothing I dislike about the payroll software. It organizes payroll so my day-to-day work is quicker and when questions come up, customer support steps in to help you solve issues or figure out anything you're unsure about.

“Look no further for your small business payroll needs”

Pros

For the average small business owner, setup and use are straightforward, with Gusto handling tax docs and compliance efficiently.

Cons

I didn't find any features I disliked. This software made payroll, onboarding, tax compliance, etc., incredibly easy.

“Great software and ease of payroll”

Pros

It's refreshing to find such simplicity and efficiency in the modern digital age.

Cons

On the mid-tier plans, there's no rep to speak to. I wanted live discussions regarding my filings, but I can only communicate via email after filing tickets.

“great features, but non existent support”

Pros

While the app is great if you never need support, dealing with their chatbot can be frustrating when issues arise, highlighting the need for human assistance.

Cons

Customer support lacks human interaction; it's mostly bots.

“One stop shop for all things payroll”

Pros

It's easy to split paychecks and track PTO and time off requests using Gusto.

Cons

I'd prefer a better layout for viewing paycheck stubs.

“awesome 1099 and W2 time tracking”

Pros

It has made it really simple for us to manage both 1099 and W2 employees in the same organization. 1099 workers can quickly enter their hours and add notes and W2 employees can easily handle their accounts through the system.

Cons

Wish 1099 employees had access to the app. Not having that access makes them feel a bit overlooked and it also means they have to log in online just to keep track of their time.

“It's great!”

Pros

Had a good time using this for splitting up my paycheck and it also makes it simple to track my PTO and time-off requests. The whole setup helps keep everything organized without having to juggle multiple things manually.

Cons

I'd really like to see a cleaner, more adaptive layout for viewing paycheck stubs.