Gusto Reviews

Pros

The value it offers for the cost is unquestionably worth it.

Cons

Occasionally, customer support isn't very helpful, depending on the nature of the issue.

Pros

It's highly accessible and user-friendly, with features that are easy to grasp and intuitive.

Cons

It seemed lacking in terms of features.

Pros

Streamlined and capable of handling data with ease, regardless of constraints.

Cons

I haven't encountered any issues yet with this software.

Pros

Ideal for non-profit organizations! It eliminates the hassle of figuring everything out or hiring external help.

Cons

It lacks the personal touch of physically handing out paychecks every month, but our employees prefer it.

Pros

It's effortless to set up, with crystal-clear reporting and excellent mobile access. The customizable reporting feature is highly effective.

Cons

Adding time tracking and time-off features would further enhance its effectiveness.

Pros

Gusto is undoubtedly the most user-friendly payroll and HRIS platform for administrators to navigate through its various modules.

Cons

The website has limited functionality and needs significant improvement.

Pros

The user experience of this SaaS is unparalleled. It's a lifesaver for small and medium businesses, incredibly intuitive and responsive.

Cons

What I like the least is the wait time for support, averaging around 24 hours to resolve issues. Sometimes, waiting that long isn't feasible.

Pros

Sounds cliche but it's genuinely plug and play... the payroll part was the easiest piece of getting my business up and running about three years ago. it really nails the user experience side of payroll.

Cons

Honestly I can't think of anything to complain about. There's just very little to criticize.

Pros

Staff can clock in and out using basically any device as long as it has an internet connection. I also enabled geolocation which helps confirm the employee is actually on-site when they clock in and out. Another handy part is that employees can leave notes about what they completed during the day so I get clearer context along with the time records. For a small team, having this built in tracking for accountability has been really useful.

Cons

Its scheduling side doesn't feel fully adequate (in my view) so I end up using another software tool just for employee scheduling. It would be ideal if scheduling and payroll were handled in the same web-based system. That way, it'd be simpler to line up what was scheduled versus what was actually worked and reduce the extra steps across different platforms.

Pros

Employees are required to wear masks in public areas which makes it feel a lot safer. There are clear guidelines to use hand and sweat sanitizer and they also encourage people to follow symptom rules. Social distancing is handled around the dining tables and the seating setup keeps tables in between customers.

Cons

The program can feel like a lot of pressure to keep up with. Booking takes some time so it isn't always instant when you're trying to plan something.

Pros

Vocabulary is easy to understand and the tools are laid out in a simplified way which makes navigation and learning the platform much more simple.

Cons

It could use a few more images, adding them would make comprehension even faster and improve how clearly the platform is explained.

Pros

The app is simple to use and the builtin time tracking really helps when it comes to syncing hours into payroll. That combination has saved me a lot of hassle and makes processing more simple.

Cons

There are extra fees attached to compliance classes for employees which adds a cost on top of the usual setup.

Pros

Gusto's pricing sits on the lower end compared with providers like QBO, ADP and Paychex. The app interface also feels clean and simple which makes day-to-day navigation less of a hassle. Finding and pulling reports is noticeably simpler than in several other platforms I've used. The referral incentives aimed at accountants are pretty aggressive too.. though it looks like those rewards fluctuate as other companies respond and adjust their own offers.

Cons

Came across some ongoing issues that, in the past, took months to get resolved. That said, it doesn't feel entirely unique to it since I've seen similar timelines with other services as well.

Pros

I really like their user interface, it doesn't feel like the usual, traditional payroll setup you see everywhere. Working in this kind of environment has been a nice change. The mobile version for employees is also a big plus since it makes it simple to view and update information on the go. Also, their pricing is significantly lower than most large payroll administrators.

Cons

Since the product is still growing as an HR tool, there's room for improvement. A time tracking feature should be included even in the basic plan. Also, the time-off screens for contractors and employees seem to contradict each other, there should be a clearer separation or a way to prevent overlap.

Pros

Been using it for bi weekly payroll processing and it fits well for both employers and employees. The setup feels user-friendly and it makes the workflow simple for everyone involved.

Cons

Customer service could be better.. more so when payroll issues come up since this kind of thing is time-sensitive.

Pros

The homepage looks polished and well put together and it's simple to jump to whatever I need to access.

Cons

As an admin, it took a little time to get the hang of the software.

Pros

Working out tax and health care info in it feels pretty simple and the pay stubs are just as clear. I also run two separate accounts and the way they integrate together works well.

Cons

Occasionally I run into trouble getting logged into the web platform but it's not something that happens often.

Pros

I'm able to handle my payrolls in a professional way which makes day-to-day management a lot more organized.

Cons

Gusto isn't available internationally so I can only use it while I'm in the United States.

Pros

Setup is surprisingly simple and the app makes it really simple to log your hours since it tracks everything for you automatically.

Cons

The payout only happens at the end of the day and that timing is pretty inconvenient.

Pros

This is the kind of software I genuinely enjoyed using especially the payment features for professionals, along with solid human resources management capabilities.

Cons

One limitation I ran into is that it doesn't support international payments and sending money abroad can be costly.