Gusto Reviews

“easy to use”

Pros

Gusto is a payment platform that's simple to use. The layout is simple and the steps are pretty clear which makes it quick to understand what's going on. When it comes time for taxes, it's also easy to find the relevant information without digging through everything.

Cons

One thing I've noticed is that deposits can take longer than expected after you initiate a payment.... there's a longer turnaround from starting the transfer to when the money lands in the employee's account. Also, if you're paying once a month, the employer apparently has to enter everything about two weeks ahead of payday to make sure it processes on time.

“fast secure payouts”

Pros

The perks are genuinely useful and the team handles everything for you. Getting paid has never been an issue... payments come in quickly and they feel secure. The dashboard layout is also well organized so it's simple to locate my contracts.

Cons

Honestly there's nothing major to complain about. I mainly use it to receive payments from multiple clients as a freelancer. If anything, it would be great if there were an option to import contracts from companies that aren't using the software.

“all-in-one payroll tool”

Pros

I really like that it's a full all-around platform. With it, we can manage payroll, onboarding, time sheets and HR support all in one place. The interface feels simple and it's genuinely simple to use. As an employee, I also enjoy having quick access to my pay stubs, along with PTO and sick time tracking.

Cons

Nothing stands out as a downside for how I use it. The only thing I've heard is that it may be a bit pricey for smaller businesses.

“a reliable tool”

Pros

It's turned out to be a dependable payroll tool for handling both contractors and employees. The interface feels well-designed and simple to work with which makes daily payroll tasks much simpler. Between the different features it offers, it's been a solid payment platform for my needs. Also, onboarding new employees has been smooth... setting them up in the payroll system doesn't take long once you're using this software.

Cons

In my experience, nothing major came up since I started using it and there haven't been any real negative issues or complaints so I don't have any cons to report.

“works so well”

Pros

The integration between Gusto and other tools like Connecteam is genuinely smooth and it makes running our payroll every two weeks feel simple.

Cons

Updating personal details is a bit annoying.. especially addresses. I wanted to update my address so money could be pulled from savings right away but it took a couple business days instead. The system flagged that the address on file didn't match the address on my card and it still wouldn't let me change the address on file.

“easy to use”

Pros

Love how simple it is now to track my upcoming pay and split my paychecks and I appreciate the way it also shows estimated taxes. That extra detail makes me feel like I'm being handled properly, not guessing what's coming out.

Cons

One thing I'll mention, even though the software works really well, I often receive emails and notifications hours after the payment has already gone through. It becomes more of a nuisance so I keep my notifications turned off.

“horrible support”

Pros

User interface feels fairly friendly and logical. It also separates employees from contractors which can support payroll automation.

Cons

Regret using this company.. everything seems centered on their fees. Customer service was rough and their software team messed up my Paid Time Off, then blamed me without any real proof (they essentially said the proof is because they say so). They also ignored my employee termination date twice which cost me unrecoverable funds.

“early pay benefit, then failures”

Pros

Getting paid early through the Gotal app and its savings account is a real plus and has been helpful for managing cash flow. That said, the value drops fast when the feature doesn't go through as expected.

Cons

There were a few times when the app failed and payroll had to be sent by wire to clients' accounts instead. That workaround also meant we had to cover reimbursement for wire transfer fees which added an extra cost on top of the disruption.

“a huge help for my business and campaign”

Pros

It has been a huge help in managing my small plumbing business and now it's also helping me finance my campaign.

Cons

The turnaround time felt excessive considering the investment I made.

“Does exactly what it promises”

Pros

The email updates keep me in the loop, so I don't have to keep asking my employer for status updates. Plus, the profile feature makes it really easy to update my info.

Cons

I really don't have any complaints. The platform does exactly what it promises. great product.

“makes payroll simple and smooth”

Pros

Using this tool is very simple and smooth. entering the information I need has made payroll so much easier.

Cons

sometimes when I try to enter information, it takes a while for the page to load so I can enter the rest of the data.

“Caused a major crisis for our company”

Pros

It has a much better interface than QuickBooks and is even working on integrating a hiring module, which makes filling out an online application simple.

Cons

It missed one of our paydays. They withdrew the funds but the deposits didn't show up the next day as promised. That really affected the trust of our 45 employees. I spent hours trying to get a resolution with support but there was no human support after 7pm CsT. also, the interface is outdated. every time I try to view a list, I have to change the records per page to 50 or 100. It doesn't save that setting. Plus, you can't assign employees to multiple departments within the same location. and the alerts on the home screen just won't go away easily. The hiring module also has no way to manage one applicant applying for multiple jobs and it treats them as separate records.

“makes onboarding easy”

Pros

They've really hit the sweet spot with this platform. Payroll and onboarding are simple and intuitive, without overcomplicating things. It's a breath of fresh air!

Cons

Though the simplicity makes things easier it comes with some limitations. I noticed there isn't much customization available.

“made for small businesses”

Pros

The system is super easy to use. From a user's perspective, the simple UI makes navigation really interactive plus the mobile app provides an equally smooth experience.

Cons

The time editing process is a bit confusing. When I try to save edited time with a note, hitting "enter" doesn't save the update and it actually closes the window. most apps would let you submit by pressing "enter," but not this one.

“Wonderful tool for managing payroll”

Pros

I love how easy it is to use. I've never run into bugs and I never have to wait for my tax documents. everything like paystubs, is right there in one place.

Cons

I think the lack of info on pay stubs is more of an issue from the company I worked for, not really gusto.

“amazing product overall”

Pros

It's so user-friendly, even for people who aren't experienced with accounting or payroll. Plus their customer service is awesome whenever I need help.

Cons

I've made a few mistakes with taxes (typos) but It was slow in responding to my issues. I would've liked a faster turnaround.

“simple and clear but payments are slow”

Pros

such an easy platform for payments. The layout is clear and finding my tax information is no hassle..

Cons

It seems to take longer to process payments and deposits into employee accounts. If you're paying once a month, you need to enter everything two weeks ahead of payday.

“Worth the cost!”

Pros

I appreciate that this is an all-in-one platform. We handle payroll, onboarding, time sheets and HR support all in one place. It's really user-friendly and as an employee, it's great to easily track pay stubs, PTO and sick time.

Cons

I don't really have any cons for how much I use the app. I feel like it's expensive for smaller businesses, though.

“game-changer for freelancers”

Pros

I really like the perks! They take care of everything. getting paid was never an issue and it's fast and secure. The dashboard layout makes it so easy to find my contracts.

Cons

I use it to get paid from different companies since I'm a freelancer. It works fine but it would be better if you could import contracts from companies that don't use the software.

“Payroll automation at its best”

Pros

This has been a reliable payroll software for both contractors and employees. The interface is user-friendly and all the features make it an effective payment platform. Onboarding new employees is very easy with this software.

Cons

Haven't had any major issues since using this software. No complaints here!