Gusto Reviews

“Great!!”

Pros

Having a "wallet" feature to stash money away has been really helpful for saving. It makes it easy to set money aside separately instead of mixing everything into one balance.

Cons

The savings return started off high but once I joined, the rates dropped.

“Awesome features”

Pros

It comes with a bunch of useful features and it really feels like a one stop shop for running my business.

Cons

Getting the company set up on it and figuring out how everything works didn't take much time... it was pretty simple.

“positive experience”

Pros

Using my account has been a positive experience. Even though it's my first time with the software, the variety of options makes it easy to get up and running. I'm able to track my money, download check stubs, review my hours and handle a bunch of other tasks from one place. I also reached out to the support desk when I needed help and they responded quickly... my issue was resolved right away.

Cons

So far, no downside, it covers everything I need and more.

“solid new-hire onboarding”

Pros

We're using this software to onboard new hires. At the moment, we've kept it to a pretty limited setup, mostly around new-hire documentation. But it clearly has a lot more built into it than we've tapped so far. The good news is they offer plenty of additional features and we're planning to start using more of them down the road.

Cons

Nothing negative has shown up in our usage so far. Based on what we've experienced, everything has been working out really well.

“clean UI”

Pros

It's really simple to view all the details about your wages and payroll.

Cons

The pricing feels a bit high and it also doesn't explain the tax forms or walk you through how to fill them out.

“convenient onboarding workflow”

Pros

Everything about this software feels organized and convenient ... from signing up and registering to finishing the employee onboarding process. The whole flow stays organized all the way through the end of onboarding which really helps keep things moving in a fast-paced business environment. It's the kind of tool that fits well with modern business needs.

Cons

There isn't anything I dislike about this software.

“friendly customer support”

Pros

Payroll setup and day-to-day processing feel extremely organized especially since they've added helpful built-in features like holiday pay, PTO and time tracking so everything stays internal and connected. Their customer service team is genuinely pleasant and supportive. The online onboarding is also well thought out and makes it much simpler to get started.

Cons

Figuring out exactly which parts of state and federal agency payments and filings the company covers can be a bit confusing. Even though support is good, call/email wait times can get pretty long and responses sometimes take a while. We also ran into some friction with benefits administration and ended up moving our benefits because it took too long to get new employees set up though the payroll integration worked well when it was in place.

“reasonably priced”

Pros

Cut out several time consuming tasks for my staff without breaking the budget. After everything was configured, the software has been simple to use. Overall, it's been a big help once we got past the initial setup.

Cons

Customer support has been frustrating. The CS team often doesn't seem to understand the product they're supporting and a lot of the time is spent explaining things to their own staff instead of resolving issues. We also ran into trouble with a mid-year setup even though our account manager told us we'd get help.

“saves time”

Pros

I really like having everything available in a single portal and it's convenient that our employees can make their own selections without jumping through extra steps.

Cons

Getting tax set up and handling changes to rates could be a lot smoother. Customer support hasn't been great either... there's a concierge program but while phone calls get help, responses to emails can take weeks.

“Chat support is goof”

Pros

It has been really convenient for running a bunch of reports without hassle. The in-app instructions make it simple to track down exactly what you need and the step-by-step guidance is actually helpful rather than generic. The chat support has also been fantastic, responses are friendly, quick and genuinely personal. It connects well with my donation management and accounting tools which keeps everything in sync. The software is also quite simple to use for everyday payroll tasks. Reminders are another win especially for timing payroll runs and tax filing so nothing slips through. Employees get access to their paystubs on schedule and I also receive prompt email notifications whenever payments go out.

Cons

Functionality is solid overall but pricing and fees feel a little steep for smaller businesses or startups... especially with the $6 per person cost.

“Simple time and payroll tracking”

Pros

Using it was simple and I was able to quickly find the information I needed. Everything felt organized so I didn't waste time hunting around.

Cons

The feature set is pretty limited... it mainly focuses on time tracking and payroll tracking, with not much else beyond that.

“Good one!”

Pros

This product feels really simple to use and it's been simple enough for me to get through the process without much hassle.

Cons

There was one frustrating part, it seemed harder to enter weekly hours than it should be. If you didn't log your time every day, it was easy to forget how much you'd worked and it felt like you almost had to enter hours daily to stay accurate... possibly due to how the employer set things up.

“Impressive service”

Pros

Gusto feels simple and covers everything you'd expect from a full-service HR company.

Cons

Workers' comp insurance integration is the missing piece for me... if there were an online marketplace in it for compatible workers' comp options, it would be a big improvement. Right now, we have to track down providers that work with it and set up separate contracts.

“user-friendly for teams”

Pros

Wonderfully simple for our small business, both from the admin side and for employees. Our team regularly shared that it's simple to access the information they need, including submitting PTO requests and updating their Direct Deposit distribution.

Cons

Honestly there aren't any complaints about this software.

“solid HR tools”

Pros

It does way more than basic payroll. I can also track hours, run performance reviews and use built-in HR features instead of juggling different tools.

Cons

On the core plan, the ads for time tracking were pretty misleading, those features weren't actually available unless I upgraded to the full plan so it felt confusing at first.

“Amazing”

Pros

The app feels simple and really clear to use. Compared to other similar software I've tried, it's noticeably better organized and easier to follow.

Cons

There aren't tons of extra functions but honestly that doesn't bother me, what it includes is enough for my needs.

“everything in one app”

Pros

Really happy with how everything lives in a single app. I can clock in, check my medical insurance and benefits, look at my 401(k) and track my PTO all from the same place. That convenience is a huge win and being able to log in from anywhere makes it even better. The little animated pig is also a fun touch that makes the app feel more friendly.

Cons

That said, I'd like to see more features inside the mobile app. A few times I end up switching to my mobile browser just to get access to everything.

“hr and payroll made simple”

Pros

The day-to-day HR and payroll workflows are really simple to handle which makes day-to-day operations much smoother. Overall, it feels designed for getting routine HR/payroll tasks done without extra hassle.

Cons

Mobile access can be a little tricky to manage when you're away from your desk so it's not always convenient for on-the-go use.

“Gusto simplifies accounting”

Pros

Interface is definitely the standout, it makes accounting, payroll and HR services feel a lot less complicated. I also like that you can just use what you actually need, instead of being forced into extra features.

Cons

If something like "Expenses" isn't showing for an employee, you have to manually enable it. It would be better if it appeared by default for everyone or at least showed a clearer message like "contact your administrator" when it's not available. Other than that, there's really nothing to dislike, this has been a no, brainer for me.

“It's a great tool”

Pros

It covers all the tax and wage state requirements, along with solid reporting for vacation hours used and salary details. The app is simple to navigate and it automatically sends summary emails at the end of each month. Direct deposit consistently lands on time.

Cons

Time tracking isn't very detailed compared to more advanced timekeeping tools.