Gusto Reviews

“super fast setup”

Pros

We were able to deploy it quickly. honestly I wouldn't bother looking at anything else.

Cons

No real complaints here. If I had to nitpick, the FAQs can be a little thin at times which occasionally leads to extra back-and-forth with support.

“affordable!”

Pros

Surprisingly, it's inexpensive but it still includes the core features you need for basic small-business payroll... covering both employees and contractors without feeling bare-bones.

Cons

Getting support can be frustrating at times. I tried using chat for help and it took a few days for my response to come through. A phone option or a faster, more responsive chat channel would make a big difference. Also, the document generation tool feels limited right now and it could be improved to be more genuinely useful.

“rough tax resolution delays”

Pros

Pretty simple to use and the pricing felt reasonable for a small business with basic needs.

Cons

Their handling of our tax agency payments went wrong and it took months to get it corrected. They also closed the case prematurely. When we contacted them again after receiving another failure-to-pay notice (caused by their mistake), we were moved to the back of the queue and told it would take 77-81 business days just for someone to review the case. The staffing level seems too low and they need more tax resolution specialists. Overall, the service has been pretty disappointing for their customers.

“all tax info in one place”

Pros

I really liked being able to pull up all the information I need right from my computer, without having to go searching around. In the past, getting tax details, office hours and other important info usually meant contacting the employer directly but that's not the case anymore. It has made it genuinely convenient and I'm a big fan.

Cons

No complaints at all .

“glitchy and no tax support”

Pros

The software can be a bit manageable at first but it frequently glitches and sometimes fails to save your work. That's a serious problem if you're trying to finish tasks reliably especially as an independent contractor.

Cons

For me, nothing about this software has really worked. The biggest headache is the customer service, when you actually need help, responses take weeks. Also, it doesn't handle tax filing on time and issues often never get resolved even after waiting.

“solid navigation”

Pros

Enjoyed the way the Gusto website looks and feels. It has a modern look while still keeping the familiar navigation and overall layout you expect.

Cons

The Documents section would benefit from a UI refresh.

“Clean UI”

Pros

Gusto's interface feels simple and easy to understand and it also sends timely, recurring notifications for birthdays, anniversaries, meetings and other important personalized events. I'm also really happy with the referral program, our company has gotten real benefits from it.

Cons

It could cut down on the number of emails it sends. The volume can get pretty confusing at times especially around paydays when a lot of messages come through at once.

“navigation is easy”

Pros

Employee self onboarding is handled really well and the subscription plans scale nicely as your team grows. I also appreciate that it supports contractors and lets you manage off-cycle payments without hassle. The interface is clear, simple and modern so getting around the system feels simple. Also, the filings and tax payment tracking have been accurate and customer support has been genuinely helpful.

Cons

The only downside is the pricing, it's a bit costly. Another limitation is the lack of an offline backup option so if your internet connection is weak or unreliable, the software can't be used to its full potential.

“Easy to use”

Pros

This software is really simple to use. The interface feels adaptive and it's quick to figure out what to do without getting stuck in menus.

Cons

If you're dealing with multi state withholding, I wouldn't recommend it. It hasn't fit that situation well for me.

“We had a positive experience with gusto”

Pros

The software has a very user-friendly UI. Its simple and intuitive to use. The customer support team is professional and invested in our projects.

Cons

The system often glitches which can be annoying sometimes.

“ Gusto makes management easy.”

Pros

Gusto performs precisely and helps us streamline our workflow. The team is active and friendly.

Cons

No complaints so far.

“ Gusto gets the job done!”

Pros

Gusto is amazing software with a great customer support team. I like that Payroll with gusto is simple to manage and operate.

Cons

I dont like that reporting is limited.

“They make our payrolls very easy.”

Pros

I like gusto because the system is easy to learn as well as easy to use. The team is helpful, cooperative, and professional. I highly recommend this software.

Cons

Nothing of importance.

“ Gusto shows great team work.”

Pros

Its great software with easy implementation and an outstanding customer support team. The team is responsive, cooperative, and quite friendly.

Cons

Some of the features seem to be time-consuming.

“Gusto is the best Payroll System!”

Pros

Gutso is user-friendly and simple software with a lot of inbuilt features. I like that this software keeps our payroll on track and organized.

Cons

The system is a bit costly than other software in the market.

“Impressive”

Pros

The software's usability and overall practicality are honestly better than anything I've used before. Tasks that usually take several separate steps, like employment verification, benefits and even 401(k) items, are all grouped together in one place and everything is simple to locate.

Cons

No real complaints so far, I'm just hoping they keep expanding the options so this one-stop site covers even more.

“Support fell short”

Pros

Let our team go paperless and we were also able to set up direct deposit without a bunch of hassle.

Cons

Customer support was pretty much nonexistent, calls didn't get returned and payroll ended up being messed up multiple times.

“affordable payroll software”

Pros

It is simple to use and it costs less than several other payroll tools I compared.

Cons

Nothing to complaints, this software works exactly the way I need.

“It's actually great”

Pros

Setup is a lot less painful when we're adding new states as the remote team keeps growing and new hires join from across the country. It's also made payroll management simpler for our finance person.

Cons

I'm not fully convinced the expanded HR support we've received has been a net win. We're currently on a trial of their enhanced support offerings and while the team has been helpful, providing direction, templates and some extra structure, I'm still not sure how much of it truly fits a company our size, stage and setup. Still, the core SaaS product itself has been excellent.

“excellent UI”

Pros

The user interface for this payroll system is honestly the best I've come across. Considering everything it includes, the pricing feels fair but what stands out most is how quickly and smoothly you can get it up and running. I haven't had to install a payroll system in a setup period this short before and that part really surprised me.

Cons

So i'm a bit unsure about how it performs once a business grows large enough. I haven't handled payroll at a huge company so I can't say how well it would hold up at scale but that's the only area where I'd want more clarity.