Gusto Reviews

Pros

Pretty simple to use and the pricing felt reasonable for a small business with basic needs.

Cons

Their handling of our tax agency payments went wrong and it took months to get it corrected. They also closed the case prematurely. When we contacted them again after receiving another failure-to-pay notice (caused by their mistake), we were moved to the back of the queue and told it would take 77-81 business days just for someone to review the case. The staffing level seems too low and they need more tax resolution specialists. Overall, the service has been pretty disappointing for their customers.

Pros

I really liked being able to pull up all the information I need right from my computer, without having to go searching around. In the past, getting tax details, office hours and other important info usually meant contacting the employer directly but that's not the case anymore. It has made it genuinely convenient and I'm a big fan.

Cons

No complaints at all .

Pros

The software can be a bit manageable at first but it frequently glitches and sometimes fails to save your work. That's a serious problem if you're trying to finish tasks reliably especially as an independent contractor.

Cons

For me, nothing about this software has really worked. The biggest headache is the customer service, when you actually need help, responses take weeks. Also, it doesn't handle tax filing on time and issues often never get resolved even after waiting.

Pros

Enjoyed the way the Gusto website looks and feels. It has a modern look while still keeping the familiar navigation and overall layout you expect.

Cons

The Documents section would benefit from a UI refresh.

Pros

Gusto's interface feels simple and easy to understand and it also sends timely, recurring notifications for birthdays, anniversaries, meetings and other important personalized events. I'm also really happy with the referral program, our company has gotten real benefits from it.

Cons

It could cut down on the number of emails it sends. The volume can get pretty confusing at times especially around paydays when a lot of messages come through at once.

Pros

Employee self onboarding is handled really well and the subscription plans scale nicely as your team grows. I also appreciate that it supports contractors and lets you manage off-cycle payments without hassle. The interface is clear, simple and modern so getting around the system feels simple. Also, the filings and tax payment tracking have been accurate and customer support has been genuinely helpful.

Cons

The only downside is the pricing, it's a bit costly. Another limitation is the lack of an offline backup option so if your internet connection is weak or unreliable, the software can't be used to its full potential.

Pros

This software is really simple to use. The interface feels adaptive and it's quick to figure out what to do without getting stuck in menus.

Cons

If you're dealing with multi state withholding, I wouldn't recommend it. It hasn't fit that situation well for me.

Pros

The software has a very user-friendly UI. Its simple and intuitive to use. The customer support team is professional and invested in our projects.

Cons

The system often glitches which can be annoying sometimes.

Pros

Gusto performs precisely and helps us streamline our workflow. The team is active and friendly.

Cons

No complaints so far.

Pros

Gusto is amazing software with a great customer support team. I like that Payroll with gusto is simple to manage and operate.

Cons

I dont like that reporting is limited.

Pros

I like gusto because the system is easy to learn as well as easy to use. The team is helpful, cooperative, and professional. I highly recommend this software.

Cons

Nothing of importance.

Pros

Its great software with easy implementation and an outstanding customer support team. The team is responsive, cooperative, and quite friendly.

Cons

Some of the features seem to be time-consuming.

Pros

Gutso is user-friendly and simple software with a lot of inbuilt features. I like that this software keeps our payroll on track and organized.

Cons

The system is a bit costly than other software in the market.

Pros

The software's usability and overall practicality are honestly better than anything I've used before. Tasks that usually take several separate steps, like employment verification, benefits and even 401(k) items, are all grouped together in one place and everything is simple to locate.

Cons

No real complaints so far, I'm just hoping they keep expanding the options so this one-stop site covers even more.

Pros

Let our team go paperless and we were also able to set up direct deposit without a bunch of hassle.

Cons

Customer support was pretty much nonexistent, calls didn't get returned and payroll ended up being messed up multiple times.

Pros

It is simple to use and it costs less than several other payroll tools I compared.

Cons

Nothing to complaints, this software works exactly the way I need.

Pros

Setup is a lot less painful when we're adding new states as the remote team keeps growing and new hires join from across the country. It's also made payroll management simpler for our finance person.

Cons

I'm not fully convinced the expanded HR support we've received has been a net win. We're currently on a trial of their enhanced support offerings and while the team has been helpful, providing direction, templates and some extra structure, I'm still not sure how much of it truly fits a company our size, stage and setup. Still, the core SaaS product itself has been excellent.

Pros

The user interface for this payroll system is honestly the best I've come across. Considering everything it includes, the pricing feels fair but what stands out most is how quickly and smoothly you can get it up and running. I haven't had to install a payroll system in a setup period this short before and that part really surprised me.

Cons

So i'm a bit unsure about how it performs once a business grows large enough. I haven't handled payroll at a huge company so I can't say how well it would hold up at scale but that's the only area where I'd want more clarity.

Pros

Really enjoying the ability to see my whole team in one place. The platform includes simple profiles with each person's name, role, birthday and even their work anniversary which makes it easier to stay connected. Another big win is the newer app, now I can check my pay and manage my finances without having to log into the website. The benefits area is also super convenient, I can access my insurance info, 401(k) and my PTO and sick balances quickly.

Cons

It would be even better if the app offered more control over benefits. I get that the current app is focused on money management but I'd love to see a fully functional benefits experience rolled into the app too.

Pros

Support team was really helpful and the PSO organization handled the implementation planning exceptionally well.

Cons

Coverage for global parts of our organization can be inconsistent, depending on what time of day we open a support request.