Gusto Reviews

“bad reporting and wrong hours”

Pros

UI feels adaptive and the app integrates nicely with other tools.

Cons

Gusto keeps misreporting our work hours and won't fix the numbers even after we point it out.

“Not recommended!”

Pros

It can generate payroll for clients and produce reports I'm able to use.

Cons

State support is missing and I also ran into problems related to unemployment handling.

“Good setup”

Pros

I walked into contract accounting with zero payroll background and the customer support team was genuinely patient, helpful and really willing to teach. After getting through the learning curve, I earned my Gusto certification, I've onboarded around half a dozen clients, set everything up for them and now assist with ongoing administration. One of my favorite parts is how simple it is for employees to submit hours, plus the ability to run payroll for salaried employees on autopilot. The QuickBooks Online/Xero integration has also been a huge win for me because I no longer have to write journal entries manually. Beyond setting up new clients, I've also converted some existing ones and even helped other accountants get up to speed on the platform.

Cons

Would be even better if there were a direct feed from state agencies into it for reporting updates like changes in UI rates.

“It's actually great”

Pros

We've been using it for both payroll and employee onboarding and it's been a solid fit. The platform feels simple to work with even if you're still learning the payroll rules. The dashboard is especially helpful since it keeps flagging the tasks you need to finish so nothing slips through the cracks. Also, their customer support has been genuinely responsive and useful whenever we run into questions.

Cons

Getting comfortable with their reporting templates takes a little time. You can generate custom reports but the template layout isn't immediately adaptive. Once you learn their format though, the reporting is pretty strong and includes the details we need.

“Best Payroll solution”

Pros

I like that with this software communication with candidates is extremely simple and seamless, and the task assignments are clearly put out.

Cons

Sometimes the notifications dont pop up and you miss updates.

“Works well”

Pros

It feels like a really solid, dependable platform for businesses that want a organized HR setup and it's been especially helpful for a smaller company. We switched over from OnPay and the onboarding process was essentially smooth. The day-to-day experience is noticeably better and the way the features tie into our existing workflow is great, everything just feels vertically integrated instead of pieced together.

Cons

The subscription costs more than our previous tool but our team genuinely thinks it's worth it. That said, not every organization will end up using the full range of features... it is powerful and comprehensive so it won't fit every business style. If your goal is to boost HR productivity and tighten up how work gets done though, it's an easy recommendation.

“perfect for us”

Pros

Really enjoy the easy-to-navigate user interface and the level of feature granularity it offers, everything feels nicely segmented and under control.

Cons

Scheduling support would be a welcome addition , adding that would make it a stronger, more complete HCM product.

“Amazing solution!”

Pros

Its simple and user-friendly software. I especially like that they are constantly updating their system with new and amazing features. Its fantastic, and Id recommend it to everyone

Cons

Customization is a bit difficult with this system.

“Solved all our problems!”

Pros

Its a great software that offers the most effective personnel management options. It has simplified business activities for us and we enjoy working with them.

Cons

Absouletly love this software! No complaints.

“Worth it!”

Pros

Gusto is simple to use and manage. It also handles all of our payroll needs. Setup and implementation are easy and quick.

Cons

The system is quite expensive but worth the price.

“Innovative ”

Pros

GustoHR takes care of all our companys needs and makes the process all so simple and straightforward. I also appreciate that with this system, their customer support has always got your back!

Cons

Id love to see more features.

“Great usability and team”

Pros

I like that with this software it is simple to do payroll from anywhere at any time! The system is user-friendly and quick and the team is super cooperative. We are loving them so far!

Cons

Its hard to get the hang of the system at first but once you do its great!

“navigation made easy”

Pros

Feels simple to work with and it honestly makes a pretty complicated area much less intimidating. Their customer service has been consistently responsive too.. when anything went wrong, they corrected it quickly.

Cons

Reporting feels a bit dated and doesn't match the overall user friendliness of the rest of the platform.

“simple UI”

Pros

This software is simple to use, with a really simple UI. It also adapts well to specific needs so you can change the setup to match what's required.

Cons

Occasionally it feels a bit heavy on RAM and some calculations or processing can slow down. Even with that, overall it's a solid product.

“feature rich”

Pros

Gusto's onboarding platform is genuinely solid... it handles a lot of the setup work that would otherwise land on the accountant or business owner and shifts that effort onto the new hire instead. I also point my QB's online clients to it because the data entry integration is really smooth which saves a ton of time. Also, they offer a $100 referral bonus per client, even though I'm not earning as much as I do with my own branded payroll referrals, it still works out well for my smaller clients who can't afford my platform.

Cons

The reporting is a bit limited and not as efficient as I'd like though I haven't run into a real world case yet where a report was missing when I needed it.

“Loved it”

Pros

This software feels really adaptive and the whole experience is actually pretty fun while still getting the job done. It also keeps improving over time, with thoughtful updates that make everyday tasks even simpler.

Cons

I can't think of any features that itis missing, unless you have some very specific or unusual requirements.

“simple payroll”

Pros

It has been a simple, user-friendly payroll tool for me. The site isn't loaded with flashy features but that's exactly why it feels simple and effective. Key items are right on the home page-current pay stubs and previous pay stubs are both easy to find... so there's no hunting around. It also seems like a good fit for small businesses that don't want to spend extra money on premium, high-production payroll services. Overall, it gets the job done.

Cons

There's nothing I genuinely dislike about it. It's simple and while that could be a con in some cases, for a small business I don't see it as detrimental at all.

“easy payroll management”

Pros

You can move between clients without much hassle and generating reports is simple. The direct deposit setup for employees has been a solid feature too.

Cons

DE-1 for California isn't handled automatically, looks like it may require an interview or some manual step on your side. As a result, this process leaves the EDD.CA.GOV employer ID that you still need to deal with.

“excellent details”

Pros

The app feels simple to use and everything is laid out in a pretty adaptive way. One huge win is that it handles tax compliance across ALL 50 states which saves a lot of hassle if you're dealing with filings in multiple regions.

Cons

Support response times can drag a bit, there are moments when the wait to reach someone feels too long.

“friendly dashboard”

Pros

Dashboard is incredibly user friendly and it lets you run it multiple times in a month without extra charges for each run. Compared to ADP and a few other payroll providers that can get pricey per processing, the pricing structure here feels a lot more reasonable.

Cons

Doesn't cover household employees and its international payroll options are limited some countries aren't supported.