
Homebase Reviews
Total 217 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars33%
3
Stars7%
2
Stars4%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Tom Walling
Not Specified, N/A employees
“Makes managing and scheduling referees easy
Pros
Handling schedules for our soccer refs has gotten way easier for me since I started using this. I can move around the tools without feeling lost and it helps me keep things organized without extra stress. What really won me over was how strong the features feel for everyday league needs plus the support team actually responds when I'm stuck. Setting it up didn't take long either and I like that I can match things with my Excel sheets whenever I'm sorting numbers. Ever since we brought it in, it's been steady and dependable.
Cons
Right now I honestly don't have anything negative to point out. I just wanted a simple tool that helps me handle schedules without stress and that's exactly what I'm getting from it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy Roberts
Restaurants, 1-10 employees
“automated tax payments
Pros
Having the scheduling tools and automatic tax payments ready to go saves me a ton of time at work.
Cons
The messaging part of the app gives us trouble pretty often. My team keeps having to sign out and sign back in just to read new updates which gets annoying fast.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
5
Functionality
7
Eden Taylor
Not Specified, N/A employees
“eliminates any confusion
Pros
Using it at my job has made handling schedules a whole lot clearer for me. I don't have to guess who's covering what and open shifts don't cause any confusion anymore. Moving around the app feels smooth and the best part is that it's free. Even folks who aren't into tech can pick it up easily. Getting it set up across our departments didn't take long and we completely dropped our old spreadsheets because of how much better this is. With everything it offers, I'd easily give it a 10 out of 10.
Cons
I don't really have anything to add here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Miranda Gonder
Not Specified, N/A employees
“Highly recommended
Pros
Paying my staff only takes a few moments now which makes my day so much easier. I can check when everyone clocks in or out without needing extra tools and handling time?off requests is quick and organized. My team didn't struggle when we switched over so the whole change felt smooth. The way Homebase handles payroll and time tracking together saves me a lot of stress and I'd definitely suggest it to other owners.
Cons
Haven't come across anything that bothers me so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leachelle marshall
Automotive, 11-50 employees
“most reliable tool for daily operations
Pros
Been using Homebase for over five years and I honestly love it. Everything runs smoothly from scheduling to time tracking to team communication. It saves me time, new employees learn it fast and it always functions reliably. I've tried other tools before but nothing has worked as well as this for daily operations. I'd recommend it to anyone who wants something dependable and simple to work with.
Cons
I don't have any major complaints. If I had to mention something, maybe the new color theme isn't my favorite.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Elizabeth Gott
Non-Profit Organization Management, 11-50 employees
“Simple to clock in and out
Pros
I like how simple it is for me to clock in and clock out whenever I'm working.
Cons
Using the iPhone version makes it a little tough for me to check what's coming up in my schedule and the desktop site doesn't offer as many options as I wish it did.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Mikir Patel
Pharmaceuticals, 101-500 employees
“organizes my tasks
Pros
Cuts down a lot of the back-and-forth by handling schedules, sending reminders and updating changes right away. It saves me from juggling everything on my own.
Cons
I noticed that some of the tools like detailed reports only come with the paid packages. Those prices feel pretty high for what I personally need.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Dharti Patel
Retail, 11-50 employees
“Lets me message the whole team
Pros
It's convenient, lets me message the whole team and the geofencing feature helps keep everyone on track.
Cons
When I'm building schedules, it would be nice if I could type in the exact number of hours instead of only choosing a start and end time.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Taylor Benjamin-Thrift
Leisure, Travel & Tourism, 11-50 employees
“too complicated
Pros
I like that I can send documents straight to the team. Getting everyone set up during onboarding wasn't difficult at all.
Cons
I've had a hard time working with it because it doesn't make things simple for employees. Checking pay stubs, viewing schedules and sorting expenses should be easier than this.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
2
Functionality
3
Alexys Fox
Restaurants, 11-50 employees
“makes communication easy
Pros
My whole team stays in the loop because it's easy for us to talk through the app. We get updates quickly even during different shifts and having the schedule right there takes out a lot of guesswork.
Cons
The one thing that gave us trouble was the scheduling setup. Nobody on the team could ask for days off or request specific days which created stress here and there even though we always managed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Larry Evaro
Non-Profit Organization Management, 11-50 employees
“ideal for small businesses
Pros
I tell other small businesses to try Homebase because it makes scheduling so much easier. It works reliably and I can change things from my desk or while I'm out with my phone.
Cons
My group has fewer than fifty people so it fits what we need without giving us extra complications.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Food & Beverages, 51-100 employees
“User-friendly software
Pros
It is simple to work with and it helps us manage a big staff without running into confusion. The colors and layout make things easier to read and using the mobile app keeps everything moving even when I'm away.
Cons
Would be great if the iPhone and Android versions looked and behaved the same. It would also help if we could change the schedule without having to repost everything from scratch.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
7
Kris Goodwin
Food & Beverages, 1-10 employees
“free version is good enough for scheduling
Pros
Found it userfriendly and even the free version lets me manage schedules and timesheets without running into limits.
Cons
Some of the most basic tools are locked behind a paid upgrade.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Jamie Wilson
Restaurants, 51-100 employees
“all-in-one scheduling
Pros
My work has gotten easier because everything I need is in one spot. My team and I can build schedules, swap shifts, request time off and find coverage without chasing each other all week. It's made our routine a lot smoother.
Cons
Even though I like using it, the app still has a few rough spots. My staff struggles a bit when they try to ask for time off or set their availability on their phones. If they could adjust or remove their requests more easily, it would make things smoother for everyone.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Khadijah Martin
Restaurants, 1-10 employees
“Lets me track my team's hours
Pros
Homebase helps me track my team's hours and I can also check my pay stubs before my paycheck arrives which I really appreciate.
Cons
Every now and then, the schedule places my team under open shifts for no actual reason.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Heather Garza
Food & Beverages, 11-50 employees
“no issues right now
Pros
I like that I can hop into the app anytime, make changes fast and see who's on the clock right now.
Cons
I'm not dealing with any issues at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Restaurants, 11-50 employees
“helps keep track time and breaks
Pros
Posting schedules and checking everyone's hours feels way simpler for me now that I'm using this platform. I can see who's on break, who's clocked in and what's lined up next without digging around.
Cons
At times the location check gives me a hard moment because it doesn't pick up where I am right away which slows me down when I'm trying to clock in.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Angie Reed
Restaurants, 11-50 employees
“Not difficult to get started
Pros
Getting staff signed up doesn't take long at all and people understand how it works right away.
Cons
When issues pop up with employees or when we're juggling multiple restaurant locations, getting support can feel a bit hard.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Junior Vasquez
Hospitality, 11-50 employees
“has a lot of potential
Pros
Using this tool for shifts, tracking hours and chatting with the team has made our daily routine a lot smoother. The layout is easy to work with, updates appear instantly and everyone knows what's happening. My team likes checking their shifts, swapping coverage and clocking in from their phones. Support actually replies quickly when we reach out, which makes things even better. I'd recommend it to any business that wants to stay organized and save time.
Cons
There are moments when the app acts up especially during clock-ins or clock-outs. It doesn't always pick up the punch immediately which throws off our records. Notifications also act strange sometimes and schedule updates don't always reach the whole team instantly. Some of the stronger tools are locked behind paid plans which makes things tricky for smaller groups. With a bit more polishing, it could really shine.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Trey Ringer
Restaurants, 51-100 employees
“fast communication with the team
Pros
I like how easy it is to build schedules and message the team when we need to communicate something fast.
Cons
After the recent messaging update, I'm not loving the layout. Everything being separated by location makes it harder for me because I liked seeing all conversations together on one screen.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9