Total 518 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

24%

3

Stars

6%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MN

Melody Neal

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0
September 2025

Perfect tool for team scheduling

Pros

Using Homebase has been really convenient because it's so simple to work with. It's especially helpful for scheduling, staying in touch with the team and pulling up contact information quickly and efficiently.

Cons

I only use it for volunteers and it would be much better if there were a volunteer-specific setting. That way, they wouldn't receive a lot of extra information that doesn't really apply to them.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

GV

Gio Vargas

Transportation/Trucking/Railroad, 11-50 employees

Less than 6 months

5.0
September 2025

saves us time

Pros

Handling employee scheduling, time tracking and team communication with this has been really hassle free and it saves managers a lot of time.

Cons

At times the app is a bit slow when updating schedules or clock-ins which can be frustrating during busy shifts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CG

Chancey Gallant

Automotive, 1-10 employees

Less than a year

5.0
August 2025

coordinates our whole team effortlessly

Pros

Our whole team uses this app to work together on everything, from scheduling shifts to assigning specific tasks to each person and it also gives employees access to their pay information.

Cons

The only issue I have run into with this app is that a few employees have had trouble getting it downloaded.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

ES

Erik Santiago

Logistics and Supply Chain, 11-50 employees

Less than a year

5.0
August 2025

Saves small businesses every single day

Pros

Having messaging, scheduling, a time clock, time-off requests and shift changes all built into one platform really covers everything a small business needs. Customer service has been excellent and the payroll feature is very simple to set up and use.

Cons

I don't have any complaints about the platform because it includes everything a small business needs in one affordable, simple system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

KG

Kylee Gragg

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0
August 2025

Reliable tracking with team messaging too

Pros

Running a college internship is a lot easier with this as my timekeeping system. One feature I really like is being able to see exactly where people clocked in and out which helps me confirm they were actually at work when I am off for the day. Sending a message to the whole team at once is also really handy whenever something important needs to go out quickly. Overall it seems like a good value for what it offers.

Cons

Well I wish it handled better is downloading cost details for specific roles. I manage several grants and I need that information available for reporting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Education Management, 11-50 employees

Less than 6 months

5.0
August 2025

all its the tools are excellent

Pros

Homebase has been an excellent payroll app to use, with really convenient features like time tracking, clocking in and out, scheduling and direct messaging all in one place.

Cons

One limitation is that it only lets you clock in and out when you're at the exact location within the company's set boundaries so you cannot do it from outside the building premises.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 11-50 employees

Less than 6 months

5.0
August 2025

packed with team management tools

Pros

As a payroll platform this has been excellent for both team collaboration and individual use. It handles clocking in and out, time tracking, scheduling and direct messaging in a really convenient way.

Cons

The frustrating limitation is that it will not let you clock in or out if you are even a few feet away from your company location. You have to be very precise about where you are standing when trying to clock in or out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MP

Megan Pearson

Events Services, 51-100 employees

Less than 6 months

4.0
August 2025

Free setup is pretty easy

Pros

Having a free option while still keeping things simple and user friendly is a big plus. It makes the platform much more accessible and helps everyone use it without much trouble.

Cons

Every now and then bugs show up and they can be tough to work around. When that happens, it becomes hard to keep moving forward with the task you're trying to finish.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

AF

Alexys Fox

Restaurants, 11-50 employees

5.0
July 2025

makes communication easy

Pros

My whole team stays in the loop because it's easy for us to talk through the app. We get updates quickly even during different shifts and having the schedule right there takes out a lot of guesswork.

Cons

The one thing that gave us trouble was the scheduling setup. Nobody on the team could ask for days off or request specific days which created stress here and there even though we always managed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

LE

Larry Evaro

Non-Profit Organization Management, 11-50 employees

5.0
July 2025

ideal for small businesses

Pros

I tell other small businesses to try Homebase because it makes scheduling so much easier. It works reliably and I can change things from my desk or while I'm out with my phone.

Cons

My group has fewer than fifty people so it fits what we need without giving us extra complications.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Food & Beverages, 51-100 employees

4.0
July 2025

User-friendly software

Pros

It is simple to work with and it helps us manage a big staff without running into confusion. The colors and layout make things easier to read and using the mobile app keeps everything moving even when I'm away.

Cons

Would be great if the iPhone and Android versions looked and behaved the same. It would also help if we could change the schedule without having to repost everything from scratch.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

7

Functionality

7

KG

Kris Goodwin

Food & Beverages, 1-10 employees

5.0
July 2025

free version is good enough for scheduling

Pros

Found it userfriendly and even the free version lets me manage schedules and timesheets without running into limits.

Cons

Some of the most basic tools are locked behind a paid upgrade.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

JW

Jamie Wilson

Restaurants, 51-100 employees

5.0
July 2025

all-in-one scheduling

Pros

My work has gotten easier because everything I need is in one spot. My team and I can build schedules, swap shifts, request time off and find coverage without chasing each other all week. It's made our routine a lot smoother.

Cons

Even though I like using it, the app still has a few rough spots. My staff struggles a bit when they try to ask for time off or set their availability on their phones. If they could adjust or remove their requests more easily, it would make things smoother for everyone.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

KM

Khadijah Martin

Restaurants, 1-10 employees

5.0
July 2025

Lets me track my team's hours

Pros

Homebase helps me track my team's hours and I can also check my pay stubs before my paycheck arrives which I really appreciate.

Cons

Every now and then, the schedule places my team under open shifts for no actual reason.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

HG

Heather Garza

Food & Beverages, 11-50 employees

5.0
July 2025

no issues right now

Pros

I like that I can hop into the app anytime, make changes fast and see who's on the clock right now.

Cons

I'm not dealing with any issues at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Restaurants, 11-50 employees

5.0
July 2025

helps keep track time and breaks

Pros

Posting schedules and checking everyone's hours feels way simpler for me now that I'm using this platform. I can see who's on break, who's clocked in and what's lined up next without digging around.

Cons

At times the location check gives me a hard moment because it doesn't pick up where I am right away which slows me down when I'm trying to clock in.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

AR

Angie Reed

Restaurants, 11-50 employees

4.0
July 2025

Not difficult to get started

Pros

Getting staff signed up doesn't take long at all and people understand how it works right away.

Cons

When issues pop up with employees or when we're juggling multiple restaurant locations, getting support can feel a bit hard.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

7

JV

Junior Vasquez

Hospitality, 11-50 employees

4.0
July 2025

has a lot of potential

Pros

Using this tool for shifts, tracking hours and chatting with the team has made our daily routine a lot smoother. The layout is easy to work with, updates appear instantly and everyone knows what's happening. My team likes checking their shifts, swapping coverage and clocking in from their phones. Support actually replies quickly when we reach out, which makes things even better. I'd recommend it to any business that wants to stay organized and save time.

Cons

There are moments when the app acts up especially during clock-ins or clock-outs. It doesn't always pick up the punch immediately which throws off our records. Notifications also act strange sometimes and schedule updates don't always reach the whole team instantly. Some of the stronger tools are locked behind paid plans which makes things tricky for smaller groups. With a bit more polishing, it could really shine.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

TR

Trey Ringer

Restaurants, 51-100 employees

5.0
June 2025

fast communication with the team

Pros

I like how easy it is to build schedules and message the team when we need to communicate something fast.

Cons

After the recent messaging update, I'm not loving the layout. Everything being separated by location makes it harder for me because I liked seeing all conversations together on one screen.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

PB

Pam Baer

Entertainment, 11-50 employees

5.0
June 2025

Not hard to put together a schedule

Pros

Putting together a weekly schedule only takes me a short moment. I also appreciate that it shows what payroll might cost for the week so I can plan without surprises.

Cons

I keep wishing we had a way to drop holidays into the system so that they show up on the schedule automatically.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9