Total 518 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

24%

3

Stars

6%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

TN

Tracy Nelson

Automotive, 11-50 employees

Less than a year

5.0
July 2024

training others is very easy

Pros

It is a decent tool. It's user-friendly, training employees on it doesn't take much time and running payroll reports is quick and hassle-free.

Cons

One ongoing frustration is the daily connectivity issue. It creates extra hassle because employees usually don't let the business office know right away so we end up discovering it later. Most of the time they remember their hours but when they don't, we have to rely on other ways to track the time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JM

Jennifer Marshall

Retail, 1-10 employees

More than a year

5.0
July 2024

wage planning is helpful

Pros

Using historical sales data in this tool has been really valuable when deciding how many employees to schedule on a given day. It also helps me budget wages much more accurately.

Cons

A few parts of the functionality are a bit confusing and take too many steps. We also run into occasional issues with the time clock and the geolocation feature doesn't always work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JF

Julie Fredrick

Recreational Facilities and Services, 1-10 employees

Less than 6 months

5.0
July 2024

Affordable chat works for teams

Pros

Getting started with Homebase was simple and it's a free or low-cost option that delivers real value. The employee chat feature is especially useful and makes communication much more convenient.

Cons

I honestly don't have any complaints. Nothing negative comes to mind.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG

Michele Greco

Research, 11-50 employees

Less than a year

5.0
July 2024

Tracks attendance well

Pros

Keeping attendance on track is simple with this software. It also does an excellent job with employee scheduling, improves communication across the team and works really well for time tracking.

Cons

It has been very useful for us and has worked reliably without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AW

Angela Watson

Hospital & Health Care, 1-10 employees

More than a year

5.0
July 2024

text-based scheduling works like magic

Pros

Scheduling is really easy and I love that the schedules get sent out by text.

Cons

Honestly I have not run into any problems with it at all. Everything has been working perfectly fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HK

Harris Karaolides

Staffing and Recruiting, 101-500 employees

More than a year

5.0
July 2024

Staff scheduling becomes completely effortless

Pros

Getting employee scheduling under control was one of my biggest struggles when I was just starting out. Over time, with the help of this software, it has become one of the key things supporting the growth of my business in a competitive market where efficient staff scheduling matters more and more. It makes the whole process much simpler and allows me to manage all scheduling tasks from one place. It also improves staffing visibility by replacing the old traditional methods that were highly inefficient.

Cons

One issue I have noticed in project management is that it can be difficult to clearly see which team members are available when trying to optimize team utilization. Other than that, I am happy with the tool.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Oil & Energy, 1-10 employees

3.0
June 2024

their main focus is restaurants

Pros

I found it super helpful that I could keep an eye on timesheets and match them up with the schedule so easily. The menu at the bottom took me straight to what I needed. I also liked having a space to chat with coworkers either one?on?one or in groups.

Cons

I started feeling like this tool focuses more on restaurants than other industries. The role system is really limited too and each role's access is super restricted with barely any flexibility. I really wish they had more choices and let us adjust permissions in a deeper way because that would make the whole setup much easier to understand.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

AA

Ashish Aneja

Transportation/Trucking/Railroad, 11-50 employees

Free Trial

5.0
June 2024

Scheduling plus time tracking in one place

Pros

One thing I really like about it is how user-friendly the employee scheduling and time-tracking features are. It lets employers build schedules, monitor hours worked and handle HR tasks in just a few clicks.

Cons

Making corrections can be a little tricky and I occasionally run into problems with receiving notifications.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

PY

Peipei Yu

Health, Wellness and Fitness, 1-10 employees

Free Trial

5.0
June 2024

Quick setup gives a helpful start

Pros

It was easy to set up and run as the setup process didn't take much effort. We eventually chose a different tool for clock management but the onboarding with this software was still very hassle free.

Cons

One thing I am not a fan of is that employees are able to clock in from their phones.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ASL

Andrea Salgado Lopez

Oil & Energy, 500+ employees

Less than a year

5.0
June 2024

Affordable insights actually deliver results

Pros

Homebase offers a strong cost-to-value balance, keeping it affordable without sacrificing quality. It also provides a well-curated set of insights that are really useful for growth and the platform is simple to use and get up and running.

Cons

I have not come across any downsides with this tool. Everything works the way I expected and both the usability and the available features deserve praise.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

FR

Ferran Rovira

Chemicals, 51-100 employees

Free Trial

4.0
June 2024

Scheduling tool delivers every single time

Pros

Scheduling is one of the strongest parts of this tool. Managers can put together, update and share schedules quickly and employees can check their shifts and submit shift swap or time-off requests right in the app.

Cons

It does connect with a lot of payroll systems but it may not work with every software tool a business relies on which can create some compatibility problems.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

VLL

Via Laine Lorenzo

Information Technology and Services, 51-100 employees

Less than a year

5.0
June 2024

ideal tool to use

Pros

As an employee being able to create schedules and track time without hassle has been really helpful. It also gives companies great support with payroll and recruiting which makes the whole system even more useful.

Cons

There is a small issue the first time logging into the software and I hope they come up with a fix for that soon.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RC

Rachel Chiem

Music, 1-10 employees

Less than a year

5.0
June 2024

Navigate easily, plus access quickly

Pros

From the start Homebase is simple to use. The interface was very easy to navigate and there was basically no learning curve at all. Everything I needed was just a click away which made it really convenient to get exactly what I needed from the tool.

Cons

Nothing comes to mind. It fulfilled its purpose extremely well.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

LW

Lindsay Willers

Design, 1-10 employees

Less than 6 months

5.0
June 2024

Payroll tracking feels totally effortless

Pros

Tracking time is really easy with just the press of a button and the hours update automatically in real time. That makes pulling everything together for payroll quick and hassle-free which we really appreciate.

Cons

One thing we were hoping for was a true app that could run on an iPad but that's not available. The current app seems more like a mobile version of the website and a fully functional app would really take this software up a notch.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

KH

Katherine Haley

Recreational Facilities and Services, 11-50 employees

Less than a year

5.0
June 2024

easy setup with accurate tracking

Pros

It is very easy to use and it tracks employee time accurately.

Cons

Nothing negative immediately comes to mind when I think about this product.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

TG

Thomas Goodman

Restaurants, 11-50 employees

More than a year

5.0
June 2024

Simple to learn

Pros

The tool was easy to work with and quick to understand and I was also able to train other people to use it without much trouble.

Cons

There really wasn't anything I disliked about the program.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CJ

Chad Johnson

Building Materials, 1-10 employees

Free Trial

4.0
June 2024

transition was very smooth

Pros

After switching over recently, we've been enjoying how simple the platform is to use.

Cons

Up to this point there really hasn't been much about it that we have not liked.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

SG

Sharath Gateme

Electrical/Electronic Manufacturing, 11-50 employees

Less than a year

5.0
June 2024

great scheduling and teamwork tools

Pros

Keeping the team connected is simple with all the communication and collaboration tools it includes. On top of that the employee scheduling features are excellent and really stand out.

Cons

Well it covers everything I need and I honestly don't have any complaints.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

RV

Rubi Villegas

Legal Services, 1-10 employees

Free Trial

4.0
June 2024

Helps track team hours accurately

Pros

It gives me a reliable way to keep track of my team's hours.

Cons

It would be better if there were a system that could integrate with existing databases.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

SA

Stephanie Atkinson

Performing Arts, 11-50 employees

More than a year

5.0
May 2024

Time tracking support stays reliable

Pros

The timeclock, timesheets, staff availability and time-off requests all work really well and customer service has also been very helpful whenever needed.

Cons

One limitation is that features like the timeclock, overtime permissions and break waivers cannot be customized for specific employees or managers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8