Total 518 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

24%

3

Stars

6%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

RK

Rebekah Kallatch

Farming, 1-10 employees

Less than a year

5.0
May 2024

Scheduling and tracking both handy

Pros

Everything is easy to use. It does a good job calculating estimated hours and moving things around is simple. Posting updates is quick and the time clock, timesheets and record-keeping features are all really useful.

Cons

The newer update, with its lighter markings and missing lines, has been frustrating. It feels like I am squinting and guessing my way around just trying to hit the right button. A dark mode could help but I'd really prefer a bolder look overall.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Hospital & Health Care, 1-10 employees

Less than 6 months

5.0
May 2024

Works great for both sides

Pros

Absolutely everything about it has worked well for us. It's simple to use and managing, editing or changing anything is not a hassle. I have actually used this app from both sides in health and home care settings and it has been excellent from each perspective.

Cons

None that I can think of. Nothing comes to mind to complain about and I really don't have any dislikes to mention at this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JK

Jeremy Knodel

Food & Beverages, 11-50 employees

Less than a year

5.0
May 2024

Team scheduling tools work smoothly

Pros

Right from the start Homebase is very user friendly and simple to navigate. The online connectivity also works really well especially when multiple managers need to use it for their own specific roles.

Cons

After they updated the online scheduling though, it became more complex to use. I now have to refresh it multiple times to keep up with changes which is pretty frustrating.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

WT

Wayne Thomas

Public Safety, 11-50 employees

Less than 6 months

5.0
May 2024

Clean layout keeps workflow simple

Pros

Everything about it is easy to use and the way each page is arranged makes it clear and accessible for pretty much anyone.

Cons

I really don't have any complaints here. Everything we rely on it for has been working very well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

SG

Sarah Garcia

Music, 1-10 employees

Less than 6 months

5.0
April 2024

Everyone finds it really easy

Pros

One of the best parts of Homebase is how user friendly it is. It keeps things simple for managers and just as easy for employees.

Cons

At this point we don't have any downsides to share.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

NP

Nancy Parrillo

Retail, 1-10 employees

More than a year

5.0
April 2024

Great scheduling with role management

Pros

Adding or removing employees is really simple, setting up user roles is easy and scheduling time is quick to manage. Honestly there's nothing not to like about using it!

Cons

I have not come across anything I dislike about using it. It's hard to believe but it's true!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AW

Anna Wimberley

Hospital & Health Care, 51-100 employees

More than a year

5.0
April 2024

Team communication is really helpful

Pros

It's been a really useful way for everyone on the team to stay in touch. I also appreciate being able to check what my pay is going to look like ahead of time.

Cons

The only issue is that the in-app notifications don't always work reliably.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

KF

Kelly Fleming

Sporting Goods, 1-10 employees

More than a year

5.0
April 2024

All scheduling needs covered here

Pros

Having everything in one app makes Homebase incredibly convenient to use. Building schedules is simple and practical and it helps that everyone can view them and request changes right there. It's also really useful that the manager tools are available inside the app so almost everything can be handled without needing to get on a computer.

Cons

My only request would be not to change the setup or make it more complicated because right now it's practical, clear and very easy to navigate. It feels just right as it is.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

JB

joey ballangee

Automotive, 1-10 employees

More than a year

5.0
April 2024

Free version offers excellent value

Pros

Being free is a huge plus. It has fewer features, sure but it's still an excellent option when you don't want to spend anything.

Cons

If I had access to the paid version I wouldn't have much to complain about. Staff have mentioned that clocking in can be a bit tricky at times and that ends up creating extra cleanup when it's time to run payroll.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ZB

Zahraa Babiker

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
April 2024

Payroll tracking performs flawlessly

Pros

Homebase is user friendly. It's simple to use, makes tracking employee hours hassle-free and works perfectly for payroll.

Cons

At this point I have not run into any issues based on the features I am currently using the app for.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

AY

Angela Yateman

Professional Training & Coaching, 1-10 employees

Less than a year

5.0
April 2024

Clear payroll with zero hassle

Pros

Everything about it is easy to use, with clear guidance throughout and calculations that come out accurate every time.

Cons

Honestly I was happy with the whole experience. I didn't run into any technical problems and using it felt completely effortless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BH

Bryan Hastings

Education Management, 11-50 employees

More than a year

4.0
March 2024

Timeclock stays reliable for crews

Pros

We've been using it for the past 7 years and it covers our needs well. There are quite a few useful features we rely on but the time clock is definitely the biggest one for us. It lets our team clock in and out directly from their phones which is really convenient. It also shows them how many hours they've worked and how much they've earned which has been very helpful.

Cons

The area that has been frustrating is the messaging and scheduling tools. The messaging feature keeps stopping randomly so our team members miss notifications. On top of that building a schedule for a full month is difficult and feels like it should be much simpler. I have already requested improvements to make that process easier but nothing has changed yet.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

MM

Maria Mikkelson

Restaurants, 11-50 employees

Less than a year

5.0
March 2024

Flexible scheduling plus easy swaps

Pros

Putting schedules together is really easy, whether I am duplicating a single day, copying an entire week or just making a few tweaks afterward. It's also really helpful that employees can submit time-off requests and trade shifts on their own without needing the administrator to step in every time.

Cons

One thing I wish it had is mandatory alerts for employees. We send out messages but I can tell only about half of them actually read them.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

TY

Teresa Young

Food & Beverages, 11-50 employees

Less than a year

5.0
March 2024

Scheduling features I truly depend on

Pros

There are a lot of useful features in it and the one I use most is scheduling.

Cons

I don't have any issues with the scheduling side. That's the only part I am using at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KF

Karen Forbes

Food & Beverages, 1-10 employees

Less than a year

5.0
March 2024

Shift trade updates happen quickly

Pros

The app is simple to navigate and sending updates about shift trades happens really fast.

Cons

Well I don't have any complaints. We're very satisfied with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AM

Andrea Millhouse

Hospitality, 11-50 employees

5.0
March 2024

Centralized solution

Pros

Setting up schedules got so much simpler once I started using it and having everything gathered in one spot really helps me stay organized without bouncing around different tools.

Cons

Working in a hotel means I'm constantly moving around different departments so I've always wanted a smoother way to set up group chats for everyone. Having easier options for creating department-wide and full-staff conversations would really help us stay organized.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

KA

Kimberly Ariola

Consumer Goods, 1-10 employees

Less than a year

5.0
February 2024

easy to use for all

Pros

Even if you or your employees aren't tech-savvy at all, the platform is incredibly user-friendly and simple to use.

Cons

We've been really happy with the features we use and honestly don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

MB

Melissa Boodram

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
February 2024

Flexible scheduling works really well

Pros

Our team relies on it mainly for employees who work changing shift hours instead of a fixed schedule. Keeping the calendar available works really well because staff can trade shifts with each other or pick up extra openings when they come up. The clock-in and clock-out feature has also been very helpful for tracking time and attendance.

Cons

Nothing to complain about right now. It's been a really great tool for us and we've been using it successfully for the past few years.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

LK

Libbie Kucel

Computer & Network Security, 1-10 employees

More than a year

5.0
February 2024

Tracking hours stays consistently reliable

Pros

Homebase does a really good job of tracking everyone's hours and keeping all that time information organized.

Cons

Honestly there isn't anything about it that I genuinely dislike.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JA

Joyce Azukas

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
February 2024

staff tracking performs exactly as needed

Pros

Being able to see exactly when my staff is on the clock is really helpful and I can message them one-on-one or as a group whenever needed. It also makes it simple to catch when someone forgot to clock in or clock out.

Cons

There really isn't anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10