Total 518 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

24%

3

Stars

6%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

N

Natasha

Product, 1-10 employees

More than a year

5.0
November 2024

Perfect for managing time and clock-in system for a start-up

Pros

If you are new to the whole productivity/timekeeping area then homebase is great starting point. It has some great features which as a startup i have used, such as building my own rota for the month and scheduling timeoff. also it comes with a free plan so you can make most of it before paying into a monthly subscription.

Cons

I would have liked some of the paid features to be free, which is why I left and canceled my account. If those features were included, I would have stayed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Irma

Human resources, 1-10 employees

More than a year

5.0
November 2024

Outstanding software

Pros

I have almost 3 years of experience using home base and it is a good tool for me. I don't have any problem because i dont miss any work day because of it.

Cons

There's nothing I consider bad about Homebase.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gabriela

Healthcare, 11-50 employees

More than a year

5.0
November 2024

Occasional app crashes otherwise its good

Pros

Scheduling and posting jobs was very easy with this tool!

Cons

Sometimes the app wouldn't show private messages, although group chats always appeared, which was a bit odd.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

6

Functionality

9

M

Maria

Hospitality, 1-10 employees

More than a year

5.0
November 2024

I won't replace homebase ever

Pros

I use it every day at work and for other employees as well. It is highly reliable for restaurant managers like me.

Cons

I'm fine with it. There's nothing I'd really change.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sue

Veterinary, 11-50 employees

More than a year

5.0
November 2024

I don't plan on changing because its an Fantastic app

Pros

The schedule building part. Its really easy to make a schedule for over 30 people! The copy from a past week is a great time saver. We also use the timeclock. Very easy to correct those who forget to clock in or out. Also I can tell by the dashboard who hasn't clocked in or isn't here.

Cons

I can't think of anything. We've been using it for quite a while now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Luis

Accounting, 51-100 employees

Less than 6 months

3.0
November 2024

Loved the flexibility

Pros

I liked that it allows people to take cash advances from their next payments.

Cons

The thing I didn't like much is that cash advances were only available for USA based banks.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

C

Caitlyn

Product, 11-50 employees

Less than 6 months

5.0
November 2024

amazing app for your whole team!

Pros

Scheduling- it's easy to request time off, pick up shifts, drop or trade shifts. I love how I am able to view your schedule as well as see which team members I will be working with on certain shifts.

Cons

I like everything about Homebase! No complaints!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tom

Hospitality, 11-50 employees

More than a year

5.0
October 2024

Saved time and money with integrated scheduling & payroll!

Pros

Integrating time cards/house with payroll. best customer service for anyone who deals with scheduling and payroll.

Cons

I don't fully understand all the different plans, so I'm not fully sure.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nikki

Education, 51-100 employees

More than a year

4.0
October 2024

love how easy it is to view your schedule!

Pros

I like how the schedule looks. I enjoy how I can see who I am working with weekly.

Cons

It's difficult to request time off because it's hard to find the request button.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

K

Ketina

Healthcare, 11-50 employees

More than a year

5.0
October 2024

Scheduling feature is commendable

Pros

The scheduling and the timeclock features are my favorite.

Cons

The shift reminders can be a bit overwhelming some days but I'm not sure if I turned that feature off or if it just went away. It's no longer an issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Morgan

Healthcare, 1-10 employees

More than a year

4.0
October 2024

Perfect for scheduling and team communication

Pros

An easy system to keep everyone up to date on schedules or make changes to scheduling and availability.

Cons

Setting roving or static availabilities can be tricky at times without having to change the entire schedule, but it improved mostly after I spoke with customer service.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

C

Caitlin

Retail, 51-100 employees

More than a year

4.0
October 2024

Simple & easy to use

Pros

Relatively easy to use, the color-coding is also really helpful on most occasions.

Cons

When you change an employee's shift department for that day, the color doesn't change for you.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

T

tracy

Retail, 1-10 employees

More than a year

5.0
October 2024

Great service for your business

Pros

I like that I can keep up with my employee time with this app.

Cons

I can only have one location for free which is a limitation.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

M

Marti

Hospitality, 51-100 employees

More than a year

5.0
October 2024

Ideal for scheduling our team

Pros

We like that our employees can be notified of schedule changes quickly, and they have the ability to trade shifts.

Cons

We're very happy with Homebase and have no cons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Retail, 1-10 employees

Less than a year

5.0
October 2024

Great free version program

Pros

I love the fact that They have a free program that I can use to track my employees' clock in and out. I also love that I can use it for Payroll.

Cons

The mobile version is different from the desktop version, and I prefer the desktop version.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SS

Sujal Shah

Research, 1-10 employees

Less than 6 months

4.0
September 2024

tracking work amazingly

Pros

Managing schedules and tracking time has been much simpler with this. The interface is user friendly so organizing my team's shifts and keeping communication clear is pretty easy.

Cons

The mobile app can be a little slow or glitchy at times which gets frustrating when I am out and about. I also wish the reporting had more customization options.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

EI

Emir Ismajilefendic

Transportation/Trucking/Railroad, 11-50 employees

Less than a year

5.0
September 2024

Scheduling with built-in team chat

Pros

Using Homebase is very easy from the start. The interface was user-friendly which made scheduling and time tracking much faster and more efficient. Being able to message my team directly in the app was another big advantage since it kept our workflow organized and cut down on switching between different communication tools. On top of that customer support was consistently responsive and helpful anytime we ran into questions or needed assistance.

Cons

A place where it could be better is the occasional lag in the app which sometimes makes updating schedules in real time a little frustrating. Also even though the app includes a lot of useful features, it can feel somewhat overwhelming for brand-new users when they are first trying to find their way around.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

JB

Justin Betz

Arts and Crafts, 51-100 employees

1.0
August 2024

support team doesn't respond

Pros

For what we needed, this app felt like a decent middle ground compared to pricier options with extra bells and whistles. Now that I've dealt with their support, I'm starting to see why it costs less because the help they offer just isn't strong at all.

Cons

When I first talked to their team, they acted super interested in what I needed but as soon as I paid, everything went silent. I've reached out several times for help and still haven't gotten a single reply.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

P

Paul

Small Business, 11-50 employees

Less than a year

5.0
August 2024

Love Homebase!

Pros

This software is very easy to use and comes with exceptional customer service. Plus, it is free for companies with fewer than 20 employees which is a fantastic benefit.

Cons

I really do not have any complaints. We use it solely for scheduling and do not integrate it with payroll so it serves its purpose well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joseph

Hospitality, 11-50 employees

Less than 6 months

5.0
August 2024

Review of the website.

Pros

The websites accessibility is a major plus. It is easy to reach and navigate which enhances the overall user experience.

Cons

The software is not very phone-friendly. I have an iPhone (iOS) and unfortunately it does not work well with it. However, it performs excellently on my laptop.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10