Homebase Reviews

“Clean interface with dependable tracking”

Pros

The interface is simple, timesheet updates can be made quickly and the system keeps a full edit trail with history tracking for every change made.

Cons

The applicant tracking and job posting side is really disappointing. There's no app integration, listings get mixed together when you manage multiple businesses with different names and it only gives you one landing page that combines jobs from all locations. I'd avoid that part unless you run a single location or all of your businesses use the same brand or name.

“organized scheduling works every time”

Pros

Everything in the app feels well organized and it's very simple to use. The layout is user-friendly and the features match exactly what I need for scheduling, tracking hours, absences and employee availability.

Cons

Tthere isn't anything I dislike. The only thing I'd love to see is more flexibility for creating events and adding important notes to the schedule, like when orders are due or cleaning needs to be done.

“Top-notch and very easy overall”

Pros

I have been using it for at least 10 years and it's still the best. The platform is incredibly user-friendly, the features are excellent and I am a big fan of how well it works overall.

Cons

Honestly I don't have any complaints. Even if something ever came up, they do a really good job of listening to customers and regularly adding or improving features.

“everything falls into place quickly”

Pros

Absolutely everything has been excellent. Getting started was simple and learning how to move through the system has been just as easy.

Cons

I have not run into any downsides at this point. I am enjoying it in every category.

“Perfect for expanding job locations”

Pros

Managing multiple job sites would have been much harder without this tool. It played a big part in helping me scale effectively.

Cons

Well I cannot think of any downsides. I absolutely love using this tool.

“Great for payroll and scheduling”

Pros

Using this has been a breath of fresh air because it's so simple and never seems complicated. For scheduling, timesheet tracking and payroll, it's the best system I have used. I can review everything I need in just a few minutes.

Cons

Honestly there isn't anything I dislike about this software.

“Makes the workday much lighter”

Pros

Really liked it as using it is very hassle free and it actually makes my day simpler instead of adding more work.

Cons

I just wish the reports were more useful because they don't really help me that much.

“Frustrating contract at high cost”

Pros

It could make sense for a larger company but if you are not using the full feature set, it ends up feeling like money wasted.

Cons

The pricing is extremely high and the support is awful since it can take a full week for them to respond or get anything done. On top of that if you sign up and decide to cancel two months later, you are still locked into paying for the whole year. It feels like a money-making scam.

“scheduling tools save so much time”

Pros

Putting schedules together takes a lot less time now because the tools are easy to use and it also makes communicating with staff much more convenient.

Cons

I do wish there were a pricing tier between the base plan and the PLUS plan. Right now, it feels like I have to pay for a lot of features I do not need just to access a few extra ones that I do.

“Flexible access with smart design”

Pros

Homebase is thoughtfully designed, user friendly, visually appealing and very simple to navigate. The support team has been extremely helpful and friendly whenever needed. It's also been incredibly useful to have the flexibility to clock in and out from whichever device works best for us, whether that's a PC, tablet or something else and to use the software across the administrative side as well.

Cons

At this point there's nothing I dislike about it!

“simplifies scheduling”

Pros

Handling scheduling and time tracking with Homebase is really easy which makes day to day work a lot easier.

Cons

I have not run into any problems with the software as it does exactly what we need it to do.

“Support vanishes right after signup”

Pros

Its cost was lower than what we were paying with our previous provider, When I Work although it honestly feels like one of those cases where you get what you pay for.

Cons

Once you're signed up, support is extremely limited in both what they're willing to explain and what they'll actually help with. There's no real rep or salesperson available after the initial sales process, aside from when they're trying to get your payment and close the signup. I have sent support messages and tried calling or emailing the rep who originally signed me up and a lot of it just went unanswered. On the occasions I did get a response, it was buried in technical jargon instead of a clear answer like, yes, you can do that this way or no, that isn't included in your plan.

“Flexible scheduling fits our needs”

Pros

The employee scheduling is very user-friendly and flexible enough to match our specific needs.

Cons

I just wish the PTO tracking had a bit more flexibility.

“Best for scheduling and sales tracking”

Pros

Between the timesheets, scheduling tools, sales tracking and the ability to access everything from anywhere, Homebase covers a lot of what I need and keeps things really convenient.

Cons

Its only downside is the pricing on some of the other options which can feel a bit high for a small business.

“Admins find this really easy”

Pros

It's very easy for HR administrators and managers to use which makes day to day tasks much more manageable.

Cons

The side menu doesn't display all of the available options so some features can be harder to find.

“Learn and navigate in minutes”

Pros

Joining a team that already used it for scheduling and time tracking, I was able to get comfortable with Homebase almost immediately. It feels very self-explanatory and I could find my way around the app right from the start without much effort.

Cons

I have not run into any problems with the software based on how I use it.

“Saves time and is easy”

Pros

Convenient to use, very user-friendly, cost-effective and it saves a lot of time.

Cons

Well I cannot think of anything I am dissatisfied with while using it.

“scheduling becomes hassle free”

Pros

Managing our remote team has been much better with this product. We use it for scheduling employees, tracking their hours and handling clock-ins and it makes the whole process convenient, quick and simple to update. We've had really positive results using this tool.

Cons

We still have not gone through every feature this product offers but when it comes to scheduling and time tracking, it has been a dependable fit for our business and fully meets what we need.

“Coordinates remote teams very reliably”

Pros

Keeping our volunteer ambulance team connected while we're out and about has been really valuable. It lets us stay on top of the schedule from anywhere and when an emergency comes up, we can communicate with each other remotely without a problem.

Cons

There are times when messages come through late. I cannot really fault the app for that though because cell service in our area has been pretty poor over the last few months.

“Teams find this very easy”

Pros

It's a very user-friendly system that works well for both employees and managers.

Cons

The downside is that it rounds employee hours to the nearest quarter hour.