Homebase Reviews

“Modern interface”

Pros

I like how simple it is to copy schedules and the layout feels clean and modern. Out of all the tools I've tried, this one looks the best for planning shifts.

Cons

Not too happy with how the iPad version feels. It could use more work so it fits the iPad layout better.

“expensive compared to WhenIWork”

Pros

Found it user friendly plus I get a clear view of what's going on and the alerts help me spot when someone shows up late.

Cons

It bothers me that I can't publish just one shift at a time. It also feels pricey compared to WhenIWork. The calendar starting from Wednesday feels odd, the site logs me out randomly and the pages load slowly.

“I manage 5 stores thanks to Homebase”

Pros

It's simplicity stands out. I can take care of all five stores without switching through different tools.

Cons

I wish I could view all my locations at once instead of switching between them.

“impressive features and quick communication”

Pros

I enjoy using it because it's user-friendly, packed with helpful options and lets me send schedules fast. It also makes it easier for me to reach the team right away.

Cons

There are no drawbacks.

“Friendly website”

Pros

Ever since I started using it, the mix of a clean website and a smooth app has made things easier for both me and my staff. My team handles time?off requests and shift trades inside the app now so I'm not drowning in messages all day. I mainly rely on it as a digital schedule but the built?in clock?in feature adds even more value.

Cons

I've used the app regularly and honestly haven't run into anything that caused trouble for me. Everything has worked without giving me headaches so far.

“well-trained support team”

Pros

I've had a really smooth time using it and anytime I've reached out to their support team, they've treated me kindly and responded fast which made things even better for me.

Cons

I keep wishing there were more options for quick, on?the?fly reports so I could look up details whenever I need them.

“Easy communication”

Pros

One of the best parts for me is how simple it is to talk to anyone I need. I can drop group updates, send shoutouts or message someone directly without switching apps.

Cons

The clock?in spot can be so specific that it gets frustrating at times. There are days when people can't clock in unless they're exactly on schedule even though the setting to allow it is turned on.

“free scheduling options”

Pros

As a small business owner, having free scheduling and timekeeping has been such a relief. The automatic texts and emails when schedules get updated help my team stay on track and the texting tool inside the app makes staying in touch way easier.

Cons

Some small tweaks could make things smoother like giving the clock?in button a bigger, clearer look so employees don't miss it. It would also help if we could adjust clock?in times with a required comment for accuracy. We've also run into odd glitches where people get kicked out of the team and have to reinstall the app just to get back in.

“can duplicate weekly schedules easily”

Pros

Repeating schedules every week saves me a lot of time and making changes or letting the team swap shifts doesn't feel stressful. The chat area is great for new hires because they don't need everyone's phone numbers.

Cons

The geo?fence feature becomes a headache for folks who work at our second location even though I understand why the feature is there in the first place.

“Free version works surprisingly well”

Pros

We're currently on the free plan and it has been working really well for our needs.

Cons

Since we're only using the free version some of our data cannot be accessed or pulled up again later on.

“Picking up shifts happens quickly”

Pros

Opening the app and grabbing a shift is really easy as you can see all the available shifts right away and choose the one that works best for you.

Cons

I honestly don't have any real complaints, except when the shifts I want have already been taken.

“payroll checks stay consistently accurate”

Pros

The built-in checks between the scheduler and timesheets do a really good job of keeping my payroll information accurate.

Cons

Updating or entering employee personal details can feel a bit confusing at times.

“fast support with friendly scheduling”

Pros

Using Homebase has been very user-friendly and staying in touch with staff is simple. Making changes doesn't take much effort and whenever I have run into an issue, the support team has been helpful and responded in a timely manner.

Cons

One thing that's frustrating is not being able to print a two-week schedule in a format that's clear and fits nicely on a single page.

“Fair price with abundant features”

Pros

Homebase is easy to use, comes with practical features that actually help and the pricing is just right.

Cons

I have not run into any issues at this point. It feels like a very well-built app and using it has been completely hassle-free.

“quick editing functions are best”

Pros

Getting a schedule that's clear and simple to read is really nice and making edits to it is just as easy.

Cons

Honestly I have not run into any issues. It's a product that is very user friendly and doesn't take long to get comfortable with.

“Mobile scheduling works without issues”

Pros

Using this software has been a really positive experience. Being able to clock in from my phone is incredibly convenient and I also like that I can check my schedule anytime and see who I am working with. It's helpful to submit time off requests whenever I need to as well. If your team needs a mobile time clock along with online scheduling, this is one of the most useful options out there. It also integrates with our HR system well which makes everything even better.

Cons

One small annoyance is that the app sometimes shows that I have a message waiting even after I have already read everything. It seems like a minor glitch but it doesn't get in the way of actually using the app.

“Helpful scheduling and team messaging”

Pros

Scheduling has been really useful and having one central place for employee communication makes a big difference. Push notifications help keep everyone updated, the employee integration works well and customer service has been excellent whenever needed.

Cons

It doesn't sync properly with Toast and the app can be a bit laggy or even force close occasionally. The message thread could also use a search bar and not being able to remove specific people from chats means having to start an entirely new conversation.

“Daily time tracking becomes habitual”

Pros

Using it every day to clock in and out for shifts and breaks has really helped me build a consistent routine.

Cons

At the beginning it was a little confusing to realize I shouldn't hit clock out for lunch and needed to use take break instead although I have adjusted to it now. One thing I still don't like is how the schedule shows each shift's hours as the full total including unpaid breaks, while the reduced total without those unpaid breaks only appears when you scroll to the top.

“Team flexibility actually works well”

Pros

Running things has become exponentially easier with this. My employees can take ownership of their responsibilities and they really appreciate the freedom to swap shifts and support each other when needed.

Cons

Reaching customer service can feel a little redundant at times.

“Helpful tool but login frustrates”

Pros

Overall it's a useful and helpful platform that is mostly accurate and fairly user friendly.

Cons

At the same time there are connectivity problems and password-related issues that can be frustrating.