Homebase Reviews

“interface looks good”

Pros

The tidy layout makes everything easy to find. Even with so many sections I didn't feel lost while moving around the app.

Cons

I haven't faced anything majorly negative yet. Sometimes the text feels too small and a dark mode option would definitely be easier on the eyes.

“Easy scheduling and time tracking”

Pros

The platform is accessible and user-friendly. It does a really good job helping a company handle employee scheduling and time tracking.

Cons

There are times when the website isn't accessible on desktop and you can only get in through a mobile phone.

“Closing account proves quite frustrating”

Pros

Honestly there wasn't anything useful for me here. After signing up, it turned out not to be what I needed and I wasn't able to close the account on my own.

Cons

Closing the account can only be done by emailing support and even figuring out that's the only option is unnecessarily difficult.

“complete team hub in one place”

Pros

Having everything in one place is a big win. Employees can get to what they need anytime, day or night and updates happen instantly. It's also really helpful to communicate through different message boards and be able to see exactly who received and read each message. Another major benefit is that employees can request time off in real time and block off time right away which makes scheduling much more convenient.

Cons

One thing I wish it did better is let employees pick up a shift outside their listed availability when they're the ones volunteering for it. Right now, a manager still has to step in and manually assign that shift even when the employee has already chosen to take it.

“Favorite tool for restaurant teams”

Pros

After trying quite a few apps in the restaurant industry, this one has easily become my favorite. It comes with really useful features, sends staff a reminder an hour before they need to clock in and works really well for team communication.

Cons

Every now and then the app gets a bit laggy so I end up having to refresh it.

“Perfect match for payroll needs”

Pros

Right away this has been very simple for my employees to use and running payroll reports is just as easy on my end. My favorite part is the photo it captures when staff clock in and out because it prevents anyone from punching in for someone else. On top of that it's free for our small business which makes it even better. Honestly that's hard to beat.

Cons

At this point we really have not come across anything we dislike about the software. It has matched exactly what we needed.

“Payroll and scheduling work wonderfully”

Pros

Getting new employees set up is easy and the app has been a hit with the whole team. The scheduling tools are user friendly and quick to work with so making updates doesn't take much effort. Payroll has been a huge upgrade too especially since timecards move right into payroll without hassle and adding both cash and credit card tips to paychecks is simple. Employees can also check their schedules, message the team, change their availability and swap shifts without any trouble.

Cons

Honestly I cannot point to anything that's been a downside. It's been incredibly user-friendly and I cannot picture going back to the old way we handled all of this.

“tool that truly delivers results”

Pros

Connecting with our Gusto payroll service makes Homebase an essential part of how we run the business. Being able to assign different pay rates to different roles is really valuable and the shift messaging feature is another big advantage for keeping everyone informed.

Cons

It can feel a bit cluttered when you only use a small portion of what it offers since the platform does a lot. The app's requirement to access employees location can also make things a bit confusing at times especially when someone usually keeps location turned off or misses the second confirmation step.

“Staff scheduling and hiring succeed”

Pros

Running schedules for our bar team is incredibly simple with this and it also does a good job of keeping track of payroll-related details such as start dates, hours worked and similar information. On top of that it's useful for staying in touch with staff and gives us access to a strong pool of applicants through a hospitality-focused candidate database.

Cons

I'd still like to see more built-in options for team communication and collaboration. The dashboard is fairly easy to navigate but there's definitely room to make it better.

“Mobile clock ins with accurate geofencing”

Pros

We needed a way for staff to clock in for shifts without buying separate equipment or relying on a computer and this software solved that really well. The geofence setup was the biggest reason we chose it since it makes sure employees can only clock in when they're actually at the work location. Letting employees clock in and out from their phones has been a real game-changer for tracking accurate hours worked and keeping people accountable, instead of having them write their time down on paper.

Cons

The downside is that it's not an easy platform to use. There is an app but we ran into some buggy issues there that made scheduling more difficult than it should have been. Because of that, I definitely prefer doing scheduling online instead of through the app.

“accurate and very easy overall”

Pros

Everything about it has worked well for me. It's very user-friendly and reliable when it comes to accuracy.

Cons

Honestly there's nothing I dislike about it. It covers everything I need.

“All team management in one place”

Pros

Having employee clock-in and clock-out, onboarding and document storage all in one place has been really helpful. It covers the main things I need without having to jump between different tools.

Cons

Well the only frustrating part is that I still cannot integrate it with my Square POS because my franchisor doesn't allow it. That's annoying but it's not really an issue with the tool itself.

“Useful scheduling”

Pros

It was helpful for setting up the days my coworker and I needed to work.

Cons

The color scheme didn't look very appealing and being limited to viewing pay stubs only by the week was frustrating.

“Scheduling tools are absolutely fantastic”

Pros

Scheduling makes creating timesheets for my staff really simple and keeps everything organized.

Cons

I honestly don't have any complaints. Everything has been wonderful and I am hoping the company keeps growing so we can take advantage of even more of the useful tools available.

“handles everything well”

Pros

It does a really good job of organizing employee schedules by role and staying on top of time-off requests.

Cons

The only issue I have run into was when I needed to switch the administrator. Getting that done through the virtual assistant took a long time so I ended up having to call support directly.

“Payroll process is completely effortless”

Pros

Everything about it has been excellent. The platform is very simple to use and navigate and it makes running payroll feel effortless.

Cons

One minor inconvenience is that it logs me out from time to time during the day. It can be a little disruptive but I understand it's there as a security feature.

“Team communication functions really effectively”

Pros

Keeping in touch with the whole team is pretty easy with this software.

Cons

At times figuring out where to upload files can be a bit confusing.

“annoying updates”

Pros

Setting identical shift times across multiple days in the week was a really useful feature and made scheduling much more convenient.

Cons

One frustrating part was that the free plan's limits were not always clearly shown until after finishing a task. Only then would a message pop up telling you to upgrade.

“allow us to see our earnings in real-time”

Pros

Watching your earnings update in real time while you're on the job makes a big difference. People really appreciate being able to see exactly what they're working toward as they go.

Cons

Honestly I don't have anything negative to say about it.

“time tracking proven helpful”

Pros

This platform gives me access to a lot of useful sections for managing employee time clocks and handling payroll needs all in one place.

Cons

One thing that can be frustrating is that it will not let someone clock in early if they want to. Still, I understand that this is how the system is designed so employees stay within the schedule that has already been set.