Homebase Reviews

“Scheduling feature is commendable

Pros

The scheduling and the timeclock features are my favorite.

Cons

The shift reminders can be a bit overwhelming some days but I'm not sure if I turned that feature off or if it just went away. It's no longer an issue.

“Perfect for scheduling and team communication

Pros

An easy system to keep everyone up to date on schedules or make changes to scheduling and availability.

Cons

Setting roving or static availabilities can be tricky at times without having to change the entire schedule, but it improved mostly after I spoke with customer service.

“Simple & easy to use

Pros

Relatively easy to use, the color-coding is also really helpful on most occasions.

Cons

When you change an employee's shift department for that day, the color doesn't change for you.

“Great service for your business

Pros

I like that I can keep up with my employee time with this app.

Cons

I can only have one location for free which is a limitation.

“Ideal for scheduling our team

Pros

We like that our employees can be notified of schedule changes quickly, and they have the ability to trade shifts.

Cons

We're very happy with Homebase and have no cons.

“Great free version program

Pros

I love the fact that They have a free program that I can use to track my employees' clock in and out. I also love that I can use it for Payroll.

Cons

The mobile version is different from the desktop version, and I prefer the desktop version.

“support team doesn't respond

Pros

For what we needed, this app felt like a decent middle ground compared to pricier options with extra bells and whistles. Now that I've dealt with their support, I'm starting to see why it costs less because the help they offer just isn't strong at all.

Cons

When I first talked to their team, they acted super interested in what I needed but as soon as I paid, everything went silent. I've reached out several times for help and still haven't gotten a single reply.

“Love Homebase!

Pros

This software is very easy to use and comes with exceptional customer service. Plus, it is free for companies with fewer than 20 employees which is a fantastic benefit.

Cons

I really do not have any complaints. We use it solely for scheduling and do not integrate it with payroll so it serves its purpose well.

“Review of the website.

Pros

The websites accessibility is a major plus. It is easy to reach and navigate which enhances the overall user experience.

Cons

The software is not very phone-friendly. I have an iPhone (iOS) and unfortunately it does not work well with it. However, it performs excellently on my laptop.

“their main focus is restaurants

Pros

I found it super helpful that I could keep an eye on timesheets and match them up with the schedule so easily. The menu at the bottom took me straight to what I needed. I also liked having a space to chat with coworkers either one?on?one or in groups.

Cons

I started feeling like this tool focuses more on restaurants than other industries. The role system is really limited too and each role's access is super restricted with barely any flexibility. I really wish they had more choices and let us adjust permissions in a deeper way because that would make the whole setup much easier to understand.

“Centralized solution

Pros

Setting up schedules got so much simpler once I started using it and having everything gathered in one spot really helps me stay organized without bouncing around different tools.

Cons

Working in a hotel means I'm constantly moving around different departments so I've always wanted a smoother way to set up group chats for everyone. Having easier options for creating department-wide and full-staff conversations would really help us stay organized.

“creating schedules is a pain

Pros

It lets people receive alerts and each person can adjust the kind of reminders they want.

Cons

Trying to put schedules together wears me out. I've sent multiple requests to support and none have been acted on. I can't even use my keyboard to tab or select things. Picking a role means scrolling endlessly since I can't type to filter anything. Departments disappear after setting them up and the biggest headache is not being able to upload schedules from a simple CSV file. Their builder forces you into using their slow interface for every step.

“can do anything in the app

Pros

I like how I can look at my schedule, switch shifts and even ask for time off or call in sick right inside the app. It shows my weekly earnings too and the group chat keeps everyone connected fast.

Cons

Don't have anything negative to say since it pretty much does what I need.

“Keeps getting expensive

Pros

Great how everything sits inside one place. We can clock in, handle payroll and share updates with the entire team all from the same spot.

Cons

I've noticed the price keeps going up and the printed checks don't show basic details like our business name or account info. They also keep pushing their cash-out program on new hires and some of them thought they had to sign up to get paid. That really needs to be fixed.

“highly customizable program

Pros

It really helps me send my hours to clients quicker and those shift reminders keep me on track. I also enjoy how much I can adjust things to fit how I work.

Cons

I'd really appreciate mileage tracking since the app already uses GPS. It would also be great if it could clock me in automatically when I arrive at a saved work location, then clock me out once I leave.

“lets me give shoutouts

Pros

I really enjoy how simple it is to push schedules out to the team and being able to highlight people who put in extra effort is a fun touch.

Cons

I'm not a fan of how many features are locked unless you pay extra and the overall cost feels high.

“Works flawlessly

Pros

The app works smoothly for everyone on the team and entering timesheets feels quick. The way it handles payroll steps makes the whole process easier for me.

Cons

No complaints as such but I do wish there was a simple way to store employee ID numbers inside their profiles.

“works well for us

Pros

I love having the option to take out part of my next paycheck early. Their support team treats me well, the app feels simple to use and honestly, it fits our company perfectly.

Cons

Have no issues with it though I'd like an option to cash out my full check early and maybe tweak alerts more easily. It would also be great if the desktop version felt smoother.

“easy to understand

Pros

It's easy to understand and everything I need is in a single place.

Cons

I see no downsides to it.

“Modern interface

Pros

I like how simple it is to copy schedules and the layout feels clean and modern. Out of all the tools I've tried, this one looks the best for planning shifts.

Cons

Not too happy with how the iPad version feels. It could use more work so it fits the iPad layout better.