“clock ins stay reliable for everyone”

Pros

Using Homebase has been really easy and it gives our team a good way to clock in and out while confirming they were on-site where they were supposed to be.

Cons

Checking where each team member was assigned could be a bit tedious since I had to open each individual assignment to see it.

“scheduling our team becomes really simple”

Pros

Putting together a team schedule is really easy,

Cons

I do wish there were a way to add a lunch break directly within a scheduled shift instead of having to split it into two separate shifts on the same day.

“very clean layout”

Pros

The layout is very simple so even people with limited computer skills can understand how to use the program without much trouble.

Cons

One frustrating issue is that you cannot always resend an invite to an employee. If they don't accept it and add it to their phone the first time, the option to send that invite again isn't always available.

“Great scheduling but lacks depth”

Pros

One reason I subscribed was the scheduling functionality since my company's platform didn't offer that capability at the time.

Cons

At the same time it felt less complete as an employee management platform compared with other competing options.

“Alerts come in handy”

Pros

It keeps employees updated with notifications and the scheduling section is simple to get to whenever I need it.

Cons

It really only serves scheduling and I couldn't use it for much beyond that since I already rely on QB for accounting.

“Customer support is really fantastic”

Pros

The customer service has been excellent and I'd definitely recommend it!

Cons

I don't have any complaints at the moment as they've covered everything I need.

“flexible schedule at fair rates”

Pros

Creating shifts and schedules is easy and the interface is very user-friendly. The drag-and-drop shift assignment feature makes organizing everything quick and convenient and the pricing is reasonable as well.

Cons

NO complaints about this product.

“Scheduling works well for teams”

Pros

Setting up schedules is simple and my employees are now used to checking the app to see when they're working.

Cons

The upgrade feels a little expensive for what it adds. I don't need all the extra features but I would pay a smaller fee just for the scheduling upgrade options.

“support helps, setup is quick”

Pros

Homebase is easy to use and the support team was always quick to step in whenever I needed help.

Cons

A downside was that not every pricing tier included exactly the features I was looking for.

“powerful features with helpful support”

Pros

I find it easy to use and the support team has been fantastic to work with as they are responsive, knowledgeable and genuinely kind. Plus I have really appreciated the full set of features, including payroll, tax collection and payments, shift swapping for staff, messaging, data tracking, scheduling and keeping onboarding organized. Another big plus is that it supports MD/DC tax reciprocity which has been very useful.

Cons

I have noticed that the geo-fencing can be unreliable on older, off-brand phones.

“horrible experience with support team”

Pros

Feels easy to work with overall. The setup was decent at the beginning although the system gets confused when an employee comes from another job that also used Homebase.

Cons

When things break, it feels like support doesn't really care about helping even when the issue is urgent. We found a payroll mistake, asked them how to fix it and they told us to void and re-run it. After voiding it, they still pulled money for the tax withholding from the voided payroll, not once but twice. And when I asked for a refund immediately, they brushed it off and said it would take days. That whole experience made me feel like they don't value their customers at all.

“Everything at one place”

Pros

It's really helpful being able to talk with staff and manage scheduling, availability and time?off all inside one app. At past jobs, I had to deal with texts, emails and spreadsheets and keeping everything aligned was exhausting. Having it all in one place saves me a lot of stress.

Cons

For a while it felt like updates were nonstop. Most apps explain new changes or walk you through what's different but it didn't, which made things confusing. It's still fairly easy to use if you're comfortable with tech. I just wish I could change the schedule view. Our week runs Wednesday through Sunday but I have to flip back and forth between pages because the app won't show that entire range together.

“free version works perfectly for us”

Pros

We use the free version every single day and it fits our retail store perfectly. It's simple to build schedules and update availability. Our team can trade shifts or request coverage without trouble. They offer payroll too and I'd probably use it if we weren't already tied to QuickBooks. I've recommended it to other shop owners and they ended up using it too. I even share an employee with one store and our shared staff member can see both schedules in one view. Anytime I've needed support, they've been cooperative.

Cons

We have one employee who can't figure out how to request time off or sync the schedule to her phone calendar. The calendar syncing is kind of messy. It creates multiple duplicate entries for the same shift. Getting ten notifications for one shift is definitely not enjoyable.

“appreciate the scheduling tool”

Pros

I really enjoy using the scheduling tools and group chat because they help me keep things running smoothly especially on days when I'm handling way too much at once.

Cons

I keep wishing I could see who checked out my messages, even though I know that kind of thing comes with a paid upgrade.

“User friendly timesheets”

Pros

The timesheets are user friendly and they make handling payroll a lot easier for me.

Cons

The PTO area is pretty handy even though a few of the policy choices can throw me off. It still works really well for what my team needs.

“smooth right from the start”

Pros

It works smoothly right from the start. Since we only have a small team, it's been easy for me to manage everyone with it.

Cons

I really want the option to send timesheets into Excel with choices for which fields I want to include.

“takes no time setting it up”

Pros

Setting everything up didn't take long and using it every day feels just as simple. Both of our locations can communicate without any trouble which helps us stay aligned.

Cons

When someone used this with a different workplace before joining us, it ends up causing annoying problems when trying to get their profile set up or edit their details.

“accurate time tracking”

Pros

I like the portal a lot and the iPad app works great. It's easy for both managers and staff and the time tracking stays accurate.

Cons

Don't have much to complain about because it works almost perfectly. I just wish I could switch between minutes and decimals whenever I need to.

“Amazing features”

Pros

Has been simple for me and my team to use. Editing timecards and checking punch-in and punch-out times is quick and I really enjoy being able to chat directly with my employees. There are so many helpful features packed into the app.

Cons

Honestly, I enjoy every part. There's nothing negative I can point out.

“managing schedules is easy”

Pros

It's easy for me to build schedules and keep everything organized for the team.

Cons

I keep hoping the version we're on would offer more tools because it feels like it could be even stronger with a few upgrades.