Total 518 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

24%

3

Stars

6%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JG

Joseph Griffin

Printing, 11-50 employees

4.0
January 2025

Useful messaging feature

Pros

Pretty userfriendly and the messaging options are a really helpful part of it.

Cons

Once in a while the geo fence acts up and doesn't work the way it's supposed to.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

KL

Kimberly Lindberg

Non-Profit Organization Management, 11-50 employees

5.0
January 2025

accessible through phone

Pros

It's nice that I can reach it through my phone or my work computer without any trouble. It's also convenient for employees who clock in from their phones, especially now that so many work hybrid schedules.

Cons

I don't have anything bad to say at all.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

A

Anonymous

Higher Education, 1-10 employees

5.0
January 2025

efficient way of managing employees

Pros

Managing staff and making changes whenever needed feels uncomplicated. It's very user-friendly and works well for us.

Cons

No complaints from my side.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

MK

Mark Kosior

Restaurants, 51-100 employees

5.0
January 2025

Can use it no matter where I am

Pros

Appreciate able to use it from anywhere whether I'm in the office or not.

Cons

I used to really appreciate the free version but now that it's paid only, it still feels worth paying for.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

9

AB

Albert Budding

Facilities Services, 1-10 employees

4.0
January 2025

detailed reporting

Pros

The reports are detailed and I can generate them without any confusion.

Cons

I'd love to look back at more history without having to upgrade just to access it.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

CB

Cherish Broom

Accounting, 11-50 employees

5.0
January 2025

Creates weekly sheets for me

Pros

It keeps track of everyone's clock-ins and turn them into weekly sheets I can download and edit easily.

Cons

Every now and then it misses one of our clock-ins or clock-outs even though it doesn't happen too often.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

TC

Tammy Cudd

Internet, 51-100 employees

4.0
January 2025

lets me view everything at a glance

Pros

I like opening the app and seeing a full view of who's working, their shifts and what department they're in. The layout helps me spot open time, send messages, swap shifts, request time off and even get a rough idea of what my paycheck will look like.

Cons

People who work overnight shifts need an easier way to ask for time off. It should either show the shift clearly or guide you step by step, otherwise you might ask for the wrong hours and get it rejected.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

HH

Heather Harbin

Arts and Crafts, 1-10 employees

Less than a year

5.0
December 2024

Quick setup with great support

Pros

It didn't take long to get the hang of Homebase and the customer service has been excellent whenever I have needed help.

Cons

No issues so far. I probably have not explored every feature yet but everything I have used has worked really well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AM

angelique martinez

Mental Health Care, 11-50 employees

Less than a year

5.0
December 2024

Getting paid early really helps

Pros

Navigating Homebase is really easy and one of the coolest parts was being able to access loans before payday.

Cons

To be honest I didn't run into anything I disliked.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

BC

Becky C

Food & Beverages, 1-10 employees

Less than a year

4.0
December 2024

Scheduling causes zero headaches here

Pros

Using Homebase has been a win for both scheduling on my end and for the staff using it. Even team members who aren't very tech savvy have no trouble figuring it out. One of the biggest benefits is that shift swaps no longer land on my plate because the app handles that piece really well. It's honestly been my favorite new tool of the year.

Cons

Since I only use the scheduling feature and that part is free, I really don't have anything to complain about.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A

Anonymous

Arts and Crafts, 11-50 employees

3.0
December 2024

glitches too often

Pros

It feels pretty tech-friendly and I like that the layout works well on both mobile and desktop.

Cons

There are moments where the system glitches badly. Shifts sometimes duplicate out of nowhere and deleting one copy makes all of them disappear. Building schedules gets annoying because it won't let you move to the next week unless you pick a copy option. The payroll setup needs help too since dates get mixed up, communication feels weak and support replies take two days which makes it tough when you need quick help.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

3

Functionality

5

DW

Dee Wells

Restaurants, 51-100 employees

Less than a year

5.0
December 2024

This scheduling tool is fantastic

Pros

The platform is very simple to use and the scheduling tool is the feature I really enjoy most.

Cons

One thing I don't like is that I cannot assign a separate manager to each business I have on the platform.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MD

Mike DeCosta

Food & Beverages, 11-50 employees

More than a year

4.0
December 2024

Keeps everything running on track

Pros

Putting schedules together and publishing them works really well.

Cons

The reporting side seems a bit limited especially when it comes to HR compliance needs.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

JW

Jatori Whitby

Food & Beverages, 11-50 employees

Less than a year

5.0
December 2024

perfect for everyday business needs

Pros

Using it day to day has been incredibly easy and that simplicity is a big reason it works so well for our company. Plus it offers a strong set of features that makes it an excellent solution for how we run things. It's become part of our everyday operations, not only for the time clock but also as a way for our team to stay in touch and communicate.

Cons

When a new hire already has an existing profile tied to a previous company that also uses the platform can be an issue.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AKH

Andrea K Holloway

Real Estate, 1-10 employees

Less than a year

5.0
December 2024

Payroll process becomes effortless

Pros

Handling payroll feels effortless with how simple the software is to use.

Cons

Getting connected to a live person can sometimes take a while.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

HC

Heather Collup

Food & Beverages, 11-50 employees

Less than a year

5.0
December 2024

support is top notch

Pros

Scheduling is really simple to manage and the customer service has been amazing.

Cons

At this point I have not come across anything I dislike yet.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

NC

Neil Cervantes

Banking, 11-50 employees

Less than a year

5.0
December 2024

Tracking shifts is very handy

Pros

Being able to clock in and out for shifts right in the app is really convenient and it also makes it simple to check how much time I have accrued.

Cons

One thing that didn't work for me was the advance paycheck option since I was never able to use it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SD

Sussanna Davidson

Retail, 1-10 employees

Less than a year

5.0
December 2024

Dependable tool that truly works

Pros

It is fairly easy to use. It helps me stay on top of requested time off, breaks and overtime and I can also keep track of applications in one place. It has honestly made my day to day work a lot easier.

Cons

Honestly there is not much to complain about. It works really well overall and has been a very amazing tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

MT

Mary Tadros

Accounting, 1-10 employees

More than a year

5.0
December 2024

everything teams need in one place

Pros

Having so many parts of the business handled in one platform is incredibly helpful. It's a really convenient setup for busy owners and management staff who need everything in one place.

Cons

One thing that could make it even better is stronger integration with job posting ads, ideally without adding extra cost for the user.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

JC

Jenn Campo

Consumer Services, 1-10 employees

2.0
November 2024

Too costly

Pros

One thing I really enjoy is how my team can throw in their availability or time?off plans and I can slot them into projects.

Cons

I ended up realizing the price feels heavier than most so I moved over to ConnectTeams instead.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

6