Remote People Reviews

“Quick onboarding and helpful support

Pros

I found it really simple to use when getting started with a new job. The whole setup process was clear and simple to follow so I never felt lost while onboarding. Whenever I had a question I received support very quickly which made the experience feel even more reassuring.

Cons

What stood out as a drawback for me is that it still doesn't feel very mobile-friendly. I'd really like to see a version that works better for people who are often on the go and usually need to access the platform from their phones.

“smooth onboarding and payments

Pros

Using Horizons made the onboarding process feel really simple for me and I found it much simpler to monitor all of my payments from one central place.

Cons

Honestly I didn't run into any problems at all. From my experience everything worked reliably and I felt the platform was very user-friendly throughout.

“Full control over my info

Pros

What stands out most to me is the employee management side of the platform. I genuinely feel like I have control over my own personal details, payroll information, time off and benefits instead of relying on HR to access everything for me. As an employee I really appreciate having all of that information available in one user-friendly place and it makes the whole experience feel much more transparent and empowering.

Cons

One issue I've run into has been updating documents. I'm not sure whether certain files are failing because there's a size limit in place or if I'm just missing a step somewhere but that part has been a little frustrating for me.

“Reliable support

Pros

Using Horizons' platform has given me a really smooth and engaging experience. I found it simple to move around and the overall setup feels user-friendly and well organized. What stood out even more to me was how efficient and dependable the customer support has been especially when more complicated topics came up. From my perspective the experience has been consistently positive and I'd absolutely recommend it to others.

Cons

I genuinely haven't come across anything worth criticizing. So far it has been excellent for me and I honestly don't have any real complaints to point out.

“helpful onboarding and clear portal

Pros

From the moment I started the hiring and onboarding process, everything felt well organized and simple. I found the portal simple to move around in and all the information I needed was clearly laid out and easy to access. Whenever I had a question, I could rely on the team to respond and guide me right away. Their support really made the entire experience feel great.

Cons

During onboarding, I did notice a small issue in the HMO dependent section of the portal. After I contacted the team by email, it was fixed quickly so it ended up being only a minor inconvenience and didn't really affect my overall experience.

“payroll and tax worries gone

Pros

What I really appreciate about Remote People is that they take care of all the complicated parts, like payroll and taxes so I never have to stress about handling those things myself. It gives me a lot of peace of mind knowing that everything on the administrative side is being managed properly.

Cons

One challenge I've noticed, even though it's not directly caused by Remote People, is the indirect employment setup. Since I'm not technically employed directly by the company that brought me on, I sometimes feel like the treatment can be different and that can leave me feeling a bit on the outside rather than fully included.

“Responsive support throughout onboarding

Pros

I've found it really helpful when it comes to handling all of our administrative needs and they've supported my transition into the company really well. From my experience the team has been highly responsive and always quick to provide the documents, requirements and clarifications I need whenever questions come up.

Cons

What I feel was missing though, was a more official onboarding resource at the start. I personally would have appreciated a quick meeting, a guide document or even a short video explaining what areas we can contact them for, how to navigate the website and details around HMO concerns, payroll matters and related topics, instead of having to reach out and ask about each one separately along the way.

“Gives me peace of mind

Pros

What I appreciate most about it is that my salary always arrives on time which gives me real peace of mind. I've also found the reimbursement process to be simple and free of unnecessary hassle so I never feel stuck chasing expenses. On top of that, I feel confident knowing my employment contract is fully aligned with local regulations which makes the whole experience feel dependable and well managed.

Cons

Things have been excellent with Remote People overall. Whenever any issue came up, I saw it get handled quickly and without drama which honestly made a big difference for me. I genuinely don't have anything to complain about because the support has been consistently reliable and the whole process has felt very well taken care of.

“personalized onboarding that truly delivers

Pros

What stood out to me most was how personal the whole experience felt. It never came across like they were just checking off tasks. Instead, I felt like the team really wanted to make sure I had everything in place to do well from day one. The materials were organized clearly, my tech setup went without any issues and from my experience, the people were friendly, quick to respond and sincerely committed to helping me succeed.

Cons

At this point I honestly can't think of anything to complain about. From what I've experienced, everything with Horizon has been positive and I haven't had any bad experience at all.

“Their team is always available

Pros

Getting started with it felt effortless for me from the very beginning. Their team has always been available whenever I needed help and I received clear, direct answers to every question I had. What I appreciated most was how simply everything was explained because the information was laid out in a simple way that made the entire onboarding process easy for me to understand and follow.

Cons

One thing I think could be improved is the leave application form. When I tried to apply for a half-day leave, I ran into some confusion because the color used to show half days was not clear enough for me to recognize right away.

“payroll compliance made effortless

Pros

It has been a really valuable tool for handling payroll tied to cross-border employment agreements. I've found that it aligns well with my country's regulations and that has helped me simplify payroll-related processes while also keeping things consistent with standards in other countries. For me it has taken a lot of the effort out of managing these requirements.

Cons

So far I haven't run into any significant problems. Whenever a question or concern has come up on my side, I've noticed that it gets handled quickly and efficiently which has made my overall experience even more positive.

“support team never disappoints

Pros

So simple to use. It has been a really convenient platform for managing my HR-related needs and checking my payslips whenever I need to. I can also contact the support team if I have any questions which gives me extra peace of mind while using it.

Cons

One thing I do not enjoy is having to complete a timesheet every single week. From my perspective if I have not submitted a leave request, the system should automatically assume that I worked my full regular week.

“Dependable payroll system

Pros

What I liked the most was the smooth onboarding experience and the strong administrative support throughout the process. I've also found the payroll system to be dependable and well organized so my payments arrive on time without any unnecessary issues or confusion.

Cons

It would be even better if someone were available to talk through questions or concerns during the suggested tax submission period.

“positive experience overall

Pros

I've found it very simple to use and the interface feels clear and user-friendly from the start. So far my experience with the platform has been really positive and I've genuinely enjoyed using it.

Cons

Personally, I wouldn't say there's anything I truly dislike about Horizons though a few features haven't felt as useful for me based on how I work especially the time tracking tool. I haven't had a chance to test the leave request feature yet but I expect it should function well when I do. If anything ever comes up, I feel confident that the customer support team would be there to help.

“Fast support and clean interface

Pros

My onboarding experience felt very simple and throughout the process I found the team quick to respond and genuinely helpful. I also really like the web interface because it feels simple, clear and very user-friendly for day-to-day use.

Cons

At times, I noticed their replies took a little longer when my question involved a more specific setup related to my country.

“They value customers

Pros

Their support team gets back to me quickly, even when it is just a simple acknowledgment at first. That kind of responsiveness makes me feel like my questions and requests actually matter and I genuinely feel looked after every time I reach out.

Cons

At this point I honestly have not come across anything I dislike about them. If I ever do notice an issue later on, I would update my review but I am hoping that will not be necessary.

“simple to use

Pros

The whole experience has been smooth. As a contractor, being paid on time matters a lot to me and Horizon HR has consistently delivered without any problems. I also find the platform very simple to use, with everything I need available right where I expect it to be. On top of that, I really value how quickly their team responds whenever I reach out with a question or need assistance.

Cons

Haven't faced any major problems so far. If I had to mention one small thing, I'd say the interface could look a bit more modern but that's honestly just a minor personal preference. From a functionality standpoint, it has worked really well for me.

“International hiring made easy

Pros

What I've really appreciated is how simple they made hiring people internationally without forcing me to establish a local entity first. From my experience the onboarding moved quickly and felt very organized from start to finish which saved me a lot of time. I've also found their support team to be consistently responsive and genuinely helpful whenever I've needed assistance. On top of that, I like that the platform feels clean and user-friendly and it has made handling contracts and payroll across different countries feel much more manageable.

Cons

Honestly I don't have much to complain about. If I had to point out one minor issue, I'd mention that document processing can sometimes be a bit slower during local public holidays. That said I understand why that happens and for me it's more of something to anticipate and plan around in advance than a serious problem.

“Well-trained staff

Pros

From the platform itself to the people behind it, I've had an excellent experience. My time using it has been outstanding because the system feels user-friendly and keeps all the tools and information I need in one place. What stands out even more to me is how knowledgeable and supportive their team has been whenever I've needed help. I've also really appreciated the transparency and the clear communication throughout each step of the process. To me, it's uncommon to come across a service that blends strong technology with such dependable human support.

Cons

Everything has worked out really well and all of my requests have been handled quickly. I've never had an issue with payroll and it has always been processed on time. What has impressed me most is the consistency in their efficiency and reliability. It feels reassuring to work with a provider I can genuinely rely on month after month.

“Dedicated team

Pros

What stood out to me most was their accountability, along with how responsive and helpful their customer service has been. I also really appreciated their goal-focused approach because it made me feel like they were genuinely committed to helping me achieve the right outcomes rather than just providing a service.

Cons

Can't think of any downsides to mention. So far my experience with this company has been consistently positive and everything has been going very well for me.

“Tidy interface and convenient website

Pros

I really like how simple the website feels because it is simple and not overloaded with clutter. From my experience that makes everything much more pleasant to use. I have also been very happy with the support service especially the onboarding team since they have been consistently helpful throughout the process.

Cons

I have not found much to dislike about Horizon. At times, getting in touch with someone can feel a little awkward or take a bit of effort but once I do connect with them, I get a complete and helpful response.

“Uncomplicated platform

Pros

Using it has made international hiring and payroll much more manageable for us. I've found the platform user-friendly so handling day-to-day processes feels far less complicated than before. What stands out most to me is how friendly and patient their customer support team has been whenever I've needed help. Beyond that, I really value their transparency, strong local expertise and the overall reliability they bring. For our business, Horizons has truly become an invaluable partner as we keep expanding globally.

Cons

It has resolved the payment problems I used to deal with before. In the past, my payments were often delayed but since I started using Horizons, my monthly payments have been arriving on time consistently. That reliability has taken away a major headache and solved one of my biggest concerns. Right now I see no downsides.

“Friendly team with professional approach

Pros

From the start, I found the onboarding experience to be very well organized and genuinely reassuring. Their team walked me through every stage clearly and professionally so I always knew what to expect. I really appreciated how responsive and approachable everyone was, along with the steady communication throughout the process. The portal felt user-friendly to me and I was especially impressed by how consistently payroll was handled on time.

Cons

Honestly I did not run into many real issues. If I had to point out one thing, I would say that a few parts of the portal could be made a bit more user-friendly for someone using it for the first time. Even so, whenever I had a question, I felt supported because the team responded quickly and explained things clearly.

“Makes documents accessible

Pros

What I've appreciated most is how quickly the support team gets back to me whenever I have a question. It feels very user-friendly and I'm able to find and access the documents I need without wasting time.

Cons

So far we havent had any problems. I also haven't had to stress about payroll or taxes because it has been taking care of everything on that side for me.

“Keeps stakeholders in the loop

Pros

It has been a very professional solution for international recruiting. I've appreciated the transparent and dependable communication throughout the process and I felt well-informed with all stakeholders involved at every stage.

Cons

the web app was not as user-friendly as I wanted at first. That said the most recent update addressed some of those issues and I can definitely say the app feels better to use now.

“Well-organized layout

Pros

What I like most about Remote People is how clean and simple the interface feels for both HR teams and employees. I can move through the system without confusion and the leave application process feels very user-friendly in daily use. Employees are able to submit leave requests in just a few clicks and I appreciate that the approval workflow is transparent and efficient throughout the process.

Cons

From what I've seen, the main features work very well but I do feel there's still some room for improvement when it comes to customization in reporting and analytics. I'd personally like to have more flexibility there so the platform can better match different business needs.

“Efficient payroll provider

Pros

It has been a dependable partner for managing our payroll. I've found their email support consistently quick to respond and the portal helps me handle everything in one place, from reimbursements and tax deductions to payroll documents. For me the whole process feels efficient which is exactly what I want from a payroll provider.

Cons

At the moment, I really can't point to any major downside. The only minor thing on my end is that I usually have to reach out by email since their physical office isn't close by.

“They take feedback into account

Pros

Although there's always space to improve, I really value how open the team has been to feedback and how they actually follow through when something needs attention. We've been working together for more than a year and I've consistently appreciated their reliability and steady support. Having a partner I can genuinely depend on has been very reassuring for me.

Cons

Overall I've had a positive experience but the HMO provider arranged for us was a major disappointment. From my side, that part of the experience was genuinely frustrating and far below expectations. I really hope they look into switching to a different provider in the future because that was the one aspect that felt truly awful.

“Brilliant customer care

Pros

What I really appreciated about it was how consistently supportive the team has been whenever I've had questions. I felt like they genuinely took the time to look into my concerns instead of giving me rushed or generic replies and they came back with the answers I needed. From my experience that level of attention made a big difference and gave me confidence in using the service.

Cons

One thing I noticed is that the website feels a bit basic and can be somewhat tricky to use at first. In my case, it was a little confusing until I became familiar with where everything was. After spending some time with it, I got used to the layout so it became manageable. I'd definitely recommend saving bookmarks for key sections especially pages like the contact form because that makes things much more convenient.

“helps keep us compliant

Pros

They keep us informed about everything, including legal and mandatory requirements we might not even realize apply to us which has helped me avoid unexpected issues or last-minute surprises.

Cons

From my experience as an employee at a company that uses Horizons' services, the part I like least is that the communication between my employer and Horizons doesn't feel very consistent. At times, I'm not sure who I'm supposed to contact when something comes up, whether I should go to my company directly or reach out to Horizons instead. That said whenever they're able to handle an issue, I've found that they respond very quickly and genuinely try to be helpful.

“supports our hR operations

Pros

This software has been a really valuable partner for managing employees and supporting our HR operations. I've found the platform efficient and simple to use and it has helped me organize important tasks like onboarding, payroll and leave tracking. What stands out to me just as much is how professional their team has been whenever we've needed support. Overall I've had a reliable and very positive experience with Horizons and I genuinely appreciate the consistent support they provide.

Cons

No drawbacks to mention here. Everything has felt professional, well-managed and positive from the start so I really don't have any complaints to share.

“highly recommended!

Pros

I'd absolutely recommend this payroll app and the team behind it. Every company could benefit from having support like this in place. I've been really impressed with the amazing staff at Horizons and they truly deserve recognition for how well they handle things.

Cons

Honestly I can't recall running into any issues while using the app. It has felt very user-friendly and simple to work with. I'd definitely suggest adding this company to your payroll team because I've had such a positive experience with them.

“Easy to access documents

Pros

What I like most about Remote People is how user-friendly the platform feels in daily use. I can quickly access important documents especially my Certificate of Employment and download it whenever I need it without any issues. Another thing I really appreciate is how the payroll slips are arranged by month which makes them much more convenient for me to check, track and manage over time.

Cons

One thing I'd still like to see is a more detailed breakdown of how my taxes, salary and bonuses are being computed. It can sometimes be hard to understand where the figures are coming from when there isn't enough supporting documentation or a clearer explanation behind the calculations.

“It's simplicity stands out

Pros

I've found the platform very easy to use and it has been incredibly helpful for me as an employee especially when it comes to handling payroll and submitting leave requests. Everything feels simple and genuinely useful in day-to-day work.

Cons

So far I really haven't run into any major problems with the Horizons platform. On the rare occasion that a small issue comes up, I've noticed it gets addressed quickly and handled effectively which has left me with a very positive impression overall.

“payroll handled without the stress

Pros

What I really appreciate is how it takes care of my payroll from start to finish so I do not have to stress over the calculations or the technical side of it. That peace of mind has made a big difference for me.

Cons

I did run into a small issue when the new invoice changes went through because a PO number was missing but they sorted it out very quickly.

“Useful for planning

Pros

The conversion rate stays fixed for the full year which gives me consistency and makes planning a lot more predictable on my side. From my perspective it could feel even fairer for both parties if the conversion were updated monthly instead, even if it had to be rounded to a whole number.

Cons

No complaints from my end.

“Laid out clearly

Pros

It feels quite simple to handle. I can check my leave balance in just a moment, look through my payslips whenever I need to and even submit a COE request without dealing with anything confusing. Everything is laid out in a very clear and convenient way so getting these tasks done never feels difficult.

Cons

One thing I'd really like to see improved is the mobile version. When I try to use it on my phone, I'm not able to access these features as properly as I can on a computer so that part still needs some work from my experience.

“Excellent communication during onboarding

Pros

My experience with Remote People during onboarding was excellent. I felt the whole process was clearly mapped out and each step was coordinated in a structured way that made everything easier to follow. What stood out to me as well was the communication. I consistently received prompt replies and timely updates so I was never left wondering what was happening next. That professionalism made the start feel well managed.

Cons

Most of the support seemed concentrated during the onboarding stage. Once the actual internship began, I felt the team was less involved than I expected in the post-onboarding phase. That said payment was only rarely delayed so while it did happen occasionally, it was not a constant issue for me.

“perfect for remote work

Pros

Horizons has allowed me to work for a U.S. company without worrying about contracts, taxes or payroll issues here in the Philippines. Everything is handled professionally making it a great setup for remote work across borders.

Cons

In my two years working with it, I honestly have not faced any issues worth mentioning. Their team has been responsive, professional and proactive in managing HR and payroll tasks. Everything has run smoothly which reflects their consistent commitment to support.

“simple interface, would love dark mode

Pros

The platform's interface and user experience are simple and easy to understand. Even without training, anyone can easily navigate and use the available features.

Cons

Well the new features are still being developed, so it's hard to make a judgment right now. Personally I would like the addition of a Dark mode to reduce eye strain.

“User-friendly and offer excellent support

Pros

What I like about Horizons is the quick response from the support team whenever I have concerns and the website is very user-friendly.

Cons

I don't believe there are any issues. I have not had any concerns with the services they provide.

“easy to use with responsive support

Pros

The interface is easy to use and I like the support team as they are quick to respond. Navigating the portal is simple too and it is efficient enough that minimal human coordination is needed.

Cons

To be honest I don't have any complaints. The platform meets all my expectations and requirements for day-to-day HR activities.

“simplified international hiring and payroll

Pros

Horizons gave me the chance to work with an international company, allowing my employer to hire according to regional laws and manage my payroll and PTO seamlessly.

Cons

It would be nice to have more employee functionalities but overall, it's a great tool.

“easy navigation and expense uploads

Pros

I liked that the user interface is easy to navigate, with clear and simple buttons on the dashboard. Also it is simple to upload expenses with buttons for images, dates and costs.

Cons

No negatives to report regarding my use of the platform. My experience so far has been very positive.

“TOp-notch eOR services

Pros

Horizons excels in Employer of Record (EoR) services and effectively manages the local benefits of our employees worldwide.

Cons

There are occasional salary delays but they are minimal and likely due to the location of the employee.

“Quick onboarding but occasional login issues

Pros

The onboarding process was quick and easy to complete. I was able to align everything with my country's requirements without any hassle.

Cons

Sometimes the website is down and I cannot log in. However this does not happen often. I feel like it could be due to high traffic at that moment.

“efficient and user-friendly solution

Pros

Horizons has managed how we handle daily tasks. Whether it is checking payroll, logging hours or filing for leave, everything is right at my fingertips. Also the platform is clean and easy to use even for first-timers. It feels like having a personal HR assistant available at all times. Overall it is a great tool that saves time and keeps me on track.

Cons

If I could suggest one improvement, it would be the notification system. As updates like approved leave or payroll changes can be easily overlooked without a more prominent alert or reminder.

“smooth, professional process with timely payments

Pros

What I like most is how smooth and professional the entire process is. I always receive my payments on time, in full and with all the legal benefits. The platform is also clear, the support is responsive and I feel secure working with them.

Cons

Honestly I have not come across any issues so far. The platform is user-friendly, always improving and easy to understand.

“efficient, reliable and great customer support

Pros

I have been with Horizons for nearly three years and my experience has always been positive. The company is highly efficient and reliable. They respond quickly to inquiries with clear and direct communication. Their payroll system is user-friendly and employees can easily access everything they need. The support team is exceptional too always following up and resolving concerns. Overall I really appreciate the all in one platform that provides easy access to essential documents and services in one place.

Cons

So far I have not faced any major problems with it. When concerns do arise, they are addressed quickly and effectively. Their support is also reliable and customer satisfaction is clearly a priority.

“Great payroll and HR management product

Pros

My experience with it has consistently been excellent. The company is efficient and reliable, always providing prompt responses to inquiries with clear communication.

Cons

In my nearly two years with it, I have not had any major issues. When concerns come up, they are dealt with promptly and efficiently.