Total 76 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

28%

3

Stars

9%

2

Stars

3%

1

Stars

4%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Justine

Real Estate, 1-10 employees

Less than 6 months

1.0
September 2020

The worst ATS I've ever used

Pros

Unfortunately, I can't find any positives about working with iCIMS. Honestly, I'm relieved that I don't have to use this software in my workflow.

Cons

At my previous company, we faced the challenge of keeping the hiring teams updated on candidate statuses since iCIMS was only accessible to recruiters.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

2

Functionality

2

V

Vicki

Human Resources, 11-50 employees

More than a year

5.0
September 2020

iCIMS Saves Time & Money

Pros

Prior to implementing the iCIMS applicant tracking system, we were manually handling everything, including reports. Our candidates were frustrated because we had no way to maintain their information in a profile, so they had to send us their resumes and fill out applications each time they applied for a position we were sourcing. We saved everything laboriously in a Dropbox folder for our clients. Now everything is automated our clients have access to candidate materials at their fingertips, and we're much more efficient.

Cons

If you're new to applicant tracking software, the learning curve to get started with iCIMS can be quite steep. It requires a significant time commitment from the integration team to work closely with the iCIMS team for setup. The resume parsing functionality could also be improved.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Jesus

Accounting, 500+ employees

Less than a year

5.0
August 2020

Icims review by me

Pros

It integrates with other databases, enables direct emailing to clients and has predefined email layouts.

Cons

Initially, iCIMS can be confusing and intimidating. There are occasional delays when accessing other databases.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0
July 2020

Very brief

Pros

I briefly used this software before my previous company switched to a proprietary system. Honestly, it was better than what we switched to. Much more intuitive and easy to navigate.

Cons

During my brief exposure to iCIMS, I didn't encounter any issues. It was a straightforward and efficient platform.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

T

Tanya

Retail, 500+ employees

More than a year

5.0
July 2020

Great Software

Pros

I'm not yet an expert in ICIMS, but it's a fantastic software!

Cons

I'm still in the process of learning iCIMS, but so far, everything seems to be working well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Veronica

Retail, 500+ employees

More than a year

5.0
June 2020

Ok

Pros

The software is good, but it gets your information mixed up if you use it for different companies.

Cons

The software sometimes mixes up information from different companies, which needs improvement. It can be challenging to navigate at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Randy

Environmental Services, 500+ employees

Less than a year

4.0
May 2020

Good program to getting a job

Pros

I appreciate how you can link your LinkedIn account to sign in to this platform. It speeds up the account creation process and automatically fills in personal data.

Cons

While it is possible to log in with a LinkedIn account, it's inconvenient to create a new account for each company you apply to. It would be more practical to have a single account that can be used for all applications. Creating multiple accounts for different job applications is impractical and time consuming.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
May 2020

iCIMS Review

Pros

The iCIMS product provides everything I need in an ATS. It handles job postings, candidate workflow, and much more. I can create candidate pipelines based on skillset, which is an excellent organizational tool. The tool is also customizable to our needs we recently added an offer feature, and a new scheduling tool was just implemented.

Cons

Some of the features are not very intuitive. The candidate database search function can be confusing at times.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

B

Bill

Information Technology and Services, 101-500 employees

Less than a year

5.0
May 2020

ICIMS Rocks!

Pros

The technical support from ICIMS is the best I have ever encountered.

Cons

iCIMS offers a wide range of features, and I discover new ones every day that benefit my team. It would be helpful to have assistance in identifying the best features. However, I'm confident that I can always rely on Tech Support for immediate solutions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
May 2020

Great product

Pros

I've been using this product since 2008, and it has been excellent.

Cons

It would be beneficial to have a CRM feature specifically designed for headhunting purposes.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

C

Ciedelle

Information Technology and Services, 500+ employees

Less than 6 months

5.0
April 2020

Reviewing as an applicant

Pros

I experienced the efficiency of iCIMS Hiring Suite during a previous job application, and I found it easy to fill out and process my application quickly. I also appreciate its integration with LinkedIn.

Cons

As a user, I find the design layout somewhat outdated, although there have been noticeable improvements in the last three years.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

3.0
April 2020

Very robust system

Pros

The software is highly robust. There are countless reports that you can generate from iCIMS, and it offers numerous features within a candidate profile. I really enjoy using the Dashboard because it provides access to a wealth of information.

Cons

This software can sometimes feel overwhelming. It requires multiple clicks to access a candidate's profile, and there are numerous features within each profile. Running reports and extracting desired information can be quite challenging.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

L

Lyndsy

Retail, 500+ employees

More than a year

4.0
April 2020

Overall good ATS system

Pros

I like the feature that allows me to see where a candidate left off in the process and view their background notes. It's also helpful to have the option to delay sending rejection letters by 2 days.

Cons

The system has some inefficiencies and misleading steps that can be frustrating to navigate.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A

Ashley

Internet, 101-500 employees

More than a year

2.0
April 2020

Old School

Pros

You can be certain that it will simply "get the job done"

Cons

I get the impression that iCIMS is not actively updated and lacks modern features.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

5

R

Rachel

Hospital & Health Care, 500+ employees

Less than a year

5.0
March 2020

Recruiting with ICIMS

Pros

ICIMS has fantastic additional features, such as TextRecruit, that make it convenient and effortless to interact with candidates. Adding candidates to ICIMS is extremely straightforward and user friendly. It's also great that it has a dashboard on the homepage, which provides easy access to current candidate data.

Cons

It would be great if iCIMS had a more visually appealing design. Compared to other recruiting software I've used, it appears quite plain.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0
March 2020

ICIMS makes recruiting easy

Pros

I appreciate how convenient it is to recruit candidates, view resumes and screen candidates with ICIMS. I use it every day for onboarding and recruitment purposes.

Cons

Occasionally, while viewing candidates, the page forces a reload, causing me to lose the candidate I was previously viewing and requiring a search to find them again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10