Total 76 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

28%

3

Stars

9%

2

Stars

3%

1

Stars

4%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Adefemi

Banking, 500+ employees

Less than a year

4.0
July 2025

helpful for submitting job applications

Pros

I find it super helpful for submitting job applications online. It's a pretty solid app overall.

Cons

iCIMS requires a lot of steps to complete when applying for jobs online. The number of questions seems excessive.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

M

Madeline

Health, Wellness and Fitness, 51-100 employees

Less than a year

4.0
May 2025

Helps me stay on top of applications

Pros

Meets almost all my needs. It's simple to clean up candidates and stay on top of applications.

Cons

The PDF reader for resumes could be a bit odd at times. The website doesn't work well on mobile though I was using it through a browser. If there's an app, I haven't tried it. There's also no way to leave notes between the recruiter and the hiring manager which is frustrating. Instead, I have to email back and forth.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

R

Rachel

Logistics and Supply Chain, 500+ employees

More than a year

4.0
March 2025

Keeps everything well organized

Pros

Keeps everything well-organized. We could easily track candidates as they moved through different stages of the hiring process which helped the HR team and managers stay on task.

Cons

When I used it, generating reports was pretty limited especially with 'time to fill' reports. It could have improved since then but at that time, it was lacking.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

G

Gabriel

Building Materials, 500+ employees

Less than a year

4.0
September 2024

Way faster than our previous system

Pros

It's a major improvement over our previous system. The new one works much faster and doesn't feel as sluggish, especially after just logging in.

Cons

It might just be the version we're using, but it would be helpful to have more search options for internal candidates, like excluding roles that have already been applied to.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

P

Philip

Computer Software, 51-100 employees

Less than a year

4.0
September 2024

Perfect for big companies

Pros

I think it's very user friendly and offers useful insights plus I really like the solid reporting feature.

Cons

Pretty expensive compared to similar products. It might work better for bigger companies (those with over 200 employees).

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

J

jasmine

Consumer Services, 11-50 employees

Less than a year

5.0
May 2024

Easy to understand software

Pros

Love being able to track and manage any new hires with ease. The software is really simple to use and the features are easy to understand. Some elements are pretty new but they're nice additions.

Cons

Haven't run into many issues so far but it does lag sometimes. That's really my only complaint.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

C

Chandan

Marketing and Advertising, 500+ employees

Less than a year

5.0
May 2024

Well-organized job dashboard

Pros

I would say the job dashboard is very well-organized. It offers plenty of features and you can add other tools. The reporting options are also very effective.

Cons

The resume search feature isn't very effective and the mobile site is a bit hard to use.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Alex

Computer Software, 500+ employees

More than a year

2.0
May 2024

Extra cost for everything

Pros

iCIMS works fine with many other recruitment tools but keep in mind that there are additional costs.

Cons

Compared to other applicant tracking systems, they seem to be behind in terms of industry-standard features. Any extra features you need will cost you and those expenses can really add up. Other systems have these features included. Plus, you have little control over settings which means you need to submit a ticket for even minor changes and that can get annoying after a while.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

5

Functionality

4

A

Aaron

Construction, 500+ employees

Less than a year

5.0
April 2024

Easily accessible platform

Pros

It is easily accessible and layout is pretty simple. I find it user-friendly.

Cons

I'm not happy about 'Old iCIMS' being discontinued. I preferred the older version.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

LR

Lindsey Raye

Information Technology and Services, 500+ employees

More than a year

5.0
February 2024

Profile creation couldn't have been simpler

Pros

Creating a profile to save your info and check your application status was so easy for me. I didn't need to re-enter everything multiple times.

Cons

I didn't take full advantage of all the features available so I can't comment too much on those.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anthony

Hospital & Health Care, 500+ employees

Less than a year

5.0
December 2023

iCims Talent Cloud

Pros

My experience was fantastic, and I can't think of anything negative to say.

Cons

I cannot find any support for video recording in our features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jacob

Retail, 500+ employees

More than a year

5.0
September 2023

A software that I will celebrate forever.

Pros

I'm delighted to share my thoughts on this software. It has made everything easily accessible from anywhere, at any time. Its management capabilities are satisfying and commendable. It's designed with simplicity and empowerment in mind. Give it a try!

Cons

I'm really impressed with iCIMS Talent Cloud. It's fantastic and dependable. It performs exceptionally well and offers great flexibility and versatility. I'm delighted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Temple

Automotive, 11-50 employees

4.0
August 2023

Good Program for the most part....

Pros

The extensive pool of candidates available for hiring is impressive!

Cons

Using it on your phone consumes a lot of data!

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

M

Mike

Writing and Editing, 11-50 employees

Less than 6 months

3.0
June 2023

iCIMS works fine, but is clunky

Pros

The search functionalities, integration of email and text messages, and efficient management of candidate progress (from application to offer/reject) are noteworthy.

Cons

There's a limitation on the number of attachments for candidate applications/profiles (couldn't add more than 3 documents). In the candidate status section, theres no confirmation, so once you click on a status (like phone screen or interview), it automatically changes. The interface is clunky.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

W

Weronika

Furniture, 101-500 employees

Less than a year

5.0
May 2023

iCIMS Talent Cloud

Pros

One aspect that stood out to me about iCIMS Talent Cloud was its all inclusive set of tools for talent acquisition. It facilitated the entire recruitment process seamlessly. The platform's strong applicant tracking system and user friendly interface made it effortless to handle job postings, track candidate progress, and collaborate with hiring teams effectively.

Cons

One downside I encountered with iCIMS Talent Cloud was the limited customization options for certain aspects of the platform, such as the candidate portal or application forms. Additionally, the reporting and analytics features could have been more advanced, offering deeper insights into recruitment metrics and trends.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K

Kevin

Information Technology and Services, 101-500 employees

More than a year

4.0
May 2023

Works well if you have someone who knows what they are doing

Pros

The level of customization offered by iCIMS is undeniable. You can generate various reports and seamlessly integrate it with almost any other system.

Cons

To make the most of the system, you really need to have a good understanding of how it works. Having an iCIMS admin on staff is almost a necessity.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

8

S

Stacey

E-Learning, 500+ employees

Less than a year

5.0
April 2023

Great Product

Pros

I appreciate the use of library templates, which makes onboarding a breeze.

Cons

It takes a long time for support to fulfill your requests.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

T

Tiffany

Health, Wellness and Fitness, 1-10 employees

Less than a year

4.0
March 2023

iCIMS for Recruiting

Pros

It's very helpful to be able to search for candidates in a specific manner, and iCIMS does an excellent job of facilitating that.

Cons

Some features are outdated, though I have noticed favorable updates recently.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

U

Utkarsh

Information Technology and Services, 500+ employees

5.0
February 2023

Nice Onboarding Experience

Pros

The application tracking feature on the iCIMS portal is quite good.

Cons

I have no complaints, overall it has been a good experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M

Meagan

Facilities Services, 1-10 employees

4.0
February 2023

Review of iCIMS Talent Cloud

Pros

The implementation and integration of this product in my company went flawlessly. It's a straightforward yet effective solution that I'm confident we'll continue to use for years to come.

Cons

There's nothing to dislike! This product is excellent!

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J

Jason

Staffing and Recruiting, 51-100 employees

Less than a year

5.0
February 2023

Why Recruiters love iCIMS Talent Cloud

Pros

iCIMS Talent Cloud is a cloud based recruitment platform that offers several advantages, including scalability to handle large volumes of job postings, resumes, and candidate data. Its user friendly interface makes it easy for recruiters and hiring managers to navigate.

Cons

Like any technology, iCIMS Talent Cloud has its own drawbacks or limitations, including: Cost: iCIMS Talent Cloud can be expensive, especially for organizations with limited budgets.Complex setup: Implementing iCIMS Talent Cloud can be complex and time consuming, requiring technical expertise and resources. User adoption: Getting all users to adopt the platform and use it consistently can be a challenge, especially if they are accustomed to traditional recruitment methods. Limited customization options: While iCIMS Talent Cloud offers some customization options, some users may find the platform inflexible and unable to meet their specific needs. Technical issues: As with any technology, iCIMS Talent Cloud may encounter technical problems that can disrupt the recruitment process and cause frustration for users.User experience: Some users may find the user interface confusing or difficult to navigate, especially if they are not familiar with cloud based recruitment platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Samuel

Information Technology and Services, 500+ employees

More than a year

5.0
January 2023

iCIMS Talent Cloud Review

Pros

It enables a satisfying end to end hiring process for candidates.

Cons

I wish the design of ICIMS was more visually appealing. Compared to other recruitment tools I currently use, it has a rather plain appearance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Monika

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

4.0
January 2023

Good platform for job applications

Pros

I like that many job postings use iCIMS, as it allows me to easily sign in and apply for jobs.

Cons

It's challenging to use on a mobile device.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

S

sheikh

Staffing and Recruiting, 101-500 employees

Less than a year

4.0
January 2023

User

Pros

It's impressive that iCIMS works smoothly even with low internet bandwidth.

Cons

Sometimes the interface is sluggish and lags.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

Y

Yasha

Medical Devices, 51-100 employees

Less than 6 months

5.0
January 2023

User

Pros

What I love most about this software is its ease of use, accessibility, and intuitive nature that requires minimal explanation.

Cons

There is nothing I like least about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amara

Information Technology and Services, 500+ employees

Less than a year

5.0
January 2023

Sourcing on iCIMS

Pros

iCIMS provides the ability to perform Boolean searches within the database, allowing for efficient utilization of the vast candidate pool.

Cons

Currently, there are no cons. iCIMS is perfect especially for a large organization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LC

Lady Ciena

Human Resources, 500+ employees

Less than a year

5.0
December 2022

A Simple ATS To Use

Pros

As the title suggests, iCIMS is a simple tool that recruiters can easily understand. Although there is room for improvement, it is still user friendly.

Cons

When it comes to generating reports, there are several areas where we can improve. I hope the developers can address them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

J

Jeff

Retail, 101-500 employees

Less than a year

4.0
December 2022

ICIMS Checkout

Pros

The features are simple and easily accessible.

Cons

The menus or screens are not very detailed. We need more options.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A

Amine

Food & Beverages, 500+ employees

Less than a year

5.0
November 2022

ICims software

Pros

It streamlines the hiring process, saving time and resources. A great software solution for large organizations.

Cons

The steps are somewhat repetitive and could be consolidated.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

M

Muteeba

Staffing and Recruiting, 101-500 employees

Less than a year

5.0
November 2022

Feedback for ICIMS

Pros

One aspect I really appreciate about iCIMS is its user friendliness. We can easily track applicants and change their status as they move through different stages. It covers the entire recruitment cycle, from initial screening to the candidate's first day.

Cons

One aspect I dislike about this software is the resume search, which is not compatible with Boolean strings. It is not intuitive if you have to search for a candidate. You have to provide the exact spelling to find a person.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Maria

Retail, 1-10 employees

More than a year

5.0
October 2022

Great job search application

Pros

In my daily job search, I frequently encounter this app for various companies, as many of them use iCIMS for their job application process. It's intuitive and straightforward, and it's easy to see why it's so widely used.

Cons

Many companies use this software, so it's easy to say that I have numerous logins for different companies. It may go against security measures, but applicants should have a way to use a single login and navigate through different companies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Becky

Construction, 500+ employees

Less than 6 months

5.0
October 2022

Review of iCIMS Talent Cloud

Pros

It offers ease of use and quality features that streamline processes.

Cons

The functionality could be improved. Sometimes you have to go through multiple screens to reach your desired destination.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K

Krystal

Broadcast Media, 500+ employees

1.0
October 2022

Bad connection

Pros

I haven't come across any major bug fixes yet, but I hope they address them soon.

Cons

Most of the time, it doesn't allow you to log in. They need to fix the bugs.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

C

Cassandra

Consumer Services, 11-50 employees

Less than a year

5.0
September 2022

Love the functionality

Pros

It works exceptionally well for tracking, inputting, and scheduling interviews.

Cons

It would be great if they had a feature to remove duplicate applicants.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mehdi

Staffing and Recruiting, 500+ employees

More than a year

5.0
August 2022

One of the best ATS in the market.

Pros

It is an incredibly easy and reliable tool for full cycle recruitment. It helps track candidate status at every step of the process.

Cons

Sometimes, when you open multiple tabs, this software becomes a bit slow, and there are also some backend issues.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

N

Nicholas

Automotive, 500+ employees

Less than a year

1.0
August 2022

Terrible customer support, over promises and constantly under delivers. A true snake oil product

Pros

The search function and report generation were excellent, although they require extensive training to utilize effectively.

Cons

The customer support provided no help with answering questions or fixing bugs. It took a minimum of 3 weeks, and sometimes up to 6 months, to resolve cases. Instead of providing real answers to configuration issues, the help desk support directed me to the knowledge base center, even when I had already followed all the steps. The ATS interview scheduling tool was unreliable when syncing with my team's calendars. The feedback form tool rarely worked effectively for our hiring managers. The Microsoft Teams integration did not notify in a timely manner for interviews, job approvals, and offers, often after the fact. The CRM tool had constant logging out errors and the search fields were incorrectly mapped. Our implementation contact went completely silent. The data migration didn't fully work as promised, preventing resume uploads from attaching to candidate profiles. Multiple contracted integrations were never set up, leading to workarounds. The CRM, ATS, and Text engagement were separate systems with separate logins. The system routinely logged me out after a few minutes of inactivity.

Rating Distribution

Ease of use

2

Value for money

4

Customer Support

4

Functionality

3

B

Bruce

Staffing and Recruiting, 500+ employees

Less than a year

5.0
August 2022

Best in the Market for every feature you need

Pros

Using ICIMS is incredibly straightforward, and I can access all the features with relative ease through a few simple steps.

Cons

When I have multiple tabs open while using ICIMS, the response time is extremely slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Samreen

Staffing and Recruiting, 500+ employees

Less than 6 months

5.0
July 2022

Excellent ATS

Pros

Tracking applications by name or email is simple to use.

Cons

It would be beneficial to have a phone number dropdown in addition to the email and name fields.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sandra

Gambling & Casinos, 51-100 employees

Less than a year

5.0
July 2022

iCIMS Review

Pros

I appreciate how this product consolidates all relevant information for each candidate in one place.

Cons

There are areas where duplications are displayed, and it's quite common for users to click the wrong area and end up in the wrong place.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

R

Rochel

Consumer Services, 1-10 employees

5.0
July 2022

Crowd Sourcing Review

Pros

The integration of auto population and testing is seamless. Moreover, it provides timely updates on whether you qualify for the job or not.

Cons

I believe it would be helpful to advertise ICIMS on social media platforms, as many people may not be familiar with it. Indeed and Upwork are similar crowdsourcing platforms, but ICIMS tracks people with the same job search criteria.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M

Michelle

Non-Profit Organization Management, 500+ employees

Less than a year

4.0
July 2022

Could be better

Pros

I rely on ICIMS for the open positions at my organization, and it's convenient to have everything in one centralized location.

Cons

The software feels clunky and is not very intuitive or user friendly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

H

Hiren

Information Technology and Services, 500+ employees

More than a year

3.0
June 2022

iCIMS is average product for Talent Aquisition Team

Pros

There are some valuable features that assist in tracking talent acquisition efforts.

Cons

Setting up email alerts and customization options may require the assistance of a professional consultant.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 500+ employees

Less than a year

4.0
May 2022

Okay

Pros

Posting jobs on various platforms is effortless and speedy.

Cons

Searching for candidates can be challenging, as the filters don't work well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

5.0
April 2022

A well build applicant management system

Pros

It's a comprehensive talent management system that fulfills the majority of our organizational needs.

Cons

The process of integrating with our standard recruiting tools was time consuming and expensive compared to other options in the industry.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jody

Hospital & Health Care, 500+ employees

More than a year

5.0
January 2022

Icims for hiring

Pros

I appreciate that the software sends me timely email updates about each applicant. These emails are sent from the recruiter to me and also to the applicant when necessary.

Cons

As a person who is frequently on the go, I haven't found a mobile application for ICIMS. Hiring managers should have the flexibility to use their smartphones for on the go hiring and resume review.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Johnathan

Hospital & Health Care, 500+ employees

More than a year

5.0
August 2021

ICIMS Review

Pros

ICIMS enables me to efficiently recruit and find potential candidates.

Cons

As a first time user of the software, it can be quite confusing to navigate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kristen

Veterinary, 1-10 employees

Less than 6 months

3.0
August 2021

Icims review

Pros

I like that all recruitment activities are consolidated within a single system.

Cons

The software can be a bit complicated to use at times.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
July 2021

iCIMS Applicant Tracking

Pros

One of the standout features of iCIMS is its configurability and the ability to communicate with candidates via text, a functionality not commonly found in other ATS modules. The system allows for effective management of numerous requisitions and candidate activities. The dashboard is an excellent feature that provides users with a quick overview of their data.

Cons

It would be beneficial to increase the character limit for text in order to provide more information to candidates. The candidate experience could be improved by allowing for multiple resumes and cover letters.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rabee

Human Resources, 500+ employees

Less than a year

3.0
May 2021

A Great Tool for Talent Acquistion

Pros

It offers great flexibility in tracking the candidate pool and matching them with specific requisitions. The entire candidate tracking system is highly useful in staying on top of the right talent for our open positions.

Cons

I wish there was a way to receive interview feedback from hiring managers. Additionally, there should be restricted access to candidate information, especially for sensitive details like salary. Providing restricted access to hiring managers would make our job much easier.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

J

Jessica

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2021

ICims

Pros

This product is user friendly and helps me keep track of applicants. I particularly appreciate being able to see how many other applications the candidate has submitted.

Cons

I wish there were functions to rate candidates for recruitment, especially for those who reapply after being turned away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10