“Unmatched and expert service”

Pros

Its is so interactive, anyone can use it. But the real game-changer is having three dedicated support people. Missi, Katie and Casey. They're actual experts who always have my back. The customer service is just unmatched.

Cons

I honestly can't think of a single bad thing to say. There are tons of features and the updates keep making it better. I really have no complaints.

“game changer with constant updates”

Pros

Having everything for HR in one place is a game-changer, from hiring to offboarding. My staff can do everything here: access docs, clock in, request time off, check pay stubs. Setup was smooth and support is always just a quick call or email away.

Cons

The constant updates are a lot to keep up with. There's always something new and I have a hard time staying on top of all the features. I sometimes worry we're not even using parts of the system we're already paying for.

“Time saver with one flaw”

Pros

Their UI is super user-friendly and saves me so much time. Reporting is solid and there's good training for the team.

Cons

Only problem I've had is when an employee messes up a clock-in or forgets to clock out for lunch. To fix it I have to delete their entire day's punches just to add the lunch back in and it won't let me do it any other way. This doesn't happen often though and other than that I really like the system because it saves me so much time.

“Life changing reporting features”

Pros

Reporting features changed my life. I can export reports that upload right into our accounting software. I used to do manual journal entries... this has saved me sO many hours.

Cons

The only downside was getting the hang of it when I first started. But really after just a few minutes of clicking around, I found everything I needed without any issues.

“Customizable tool but confusing at first”

Pros

Love how customizable this is for different companies. As someone new to HR systems, that flexibility is everything. Moving around the platform feels natural and the Report Writer is fantastic.

Cons

as an admin I noticed that some sections under different tabs do the exact same thing. It made learning the system pretty confusing at the start.

“simple navigation but tool has a big gap”

Pros

The navigation is so simple. I love that everything I need is just right there on the left side. Makes finding stuff really easy.

Cons

It's really frustrating that my staff can't track their time in the system.

“Best support and software is fine when it works”

Pros

Really appreciate the simple design. And when I need help, getting support is totally effort free.

Cons

sometimes it just crashes on me which totally messes up my workflow.

“timeclock app fails”

Pros

It's so easy to use. My team barely ever asks me how to do anything in it.

Cons

honestly the timeclock app itself just doesn't live up to expectations.

“Our main hub with rare glitches”

Pros

This is our company's main hub. It has a ton of functions and honestly covers everything we need.

Cons

since it's still pretty new, it has the occasional glitch but they're usually fast at fixing them.

“simple to use, recent bad update”

Pros

Getting around the platform is just easy. It all feels natural and I can find what I need super fast.

Cons

They updated the sidebar and now it's way less visible. It makes it harder for me to show new teammates how to use the system.

“a multi site must have”

Pros

It's great for keeping everything consistent across all our different locations. A total must-have for a multi-site business like ours.

Cons

I find it really annoying that there's no direct phone number for payroll support. You have to email a general inbox and just wait for a reply.

“count on it daily for hr and benefits”

Pros

I count on this tool every day to handle HR and benefits coordination and for the most part I'm satisfied with how it performs. A lot of the functions are simple enough that I can work through them without help, which I really like because I prefer to manage things myself rather than having to call support or involve outside vendors.

Cons

Support response is hit-or-miss and I often end up reaching out to them repeatedly for issues we can't resolve within the platform ourselves. It feels like new hire setups frequently get inexplicably blocked, which forces me into another round of support tickets and calls that don't get handled promptly. Since my priority is simple onboarding, these holdups seriously disrupt my workflow and cause a lot of frustration.

“Does everything”

Pros

I really value having all HR tasks consolidated in one place. from bringing on new employees to handling terminations. Employees themselves can take care of almost everything they need without bouncing between systems: grabbing documents, clocking in, requesting time off and viewing pay stubs. The rollout was painless and whenever I reach out for help their support team is only a phone call or email away, responding promptly and providing useful, practical assistance.

Cons

The nonstop stream of updates can feel like too much, there's constantly something new being added and I find it hard to keep up with all the features. It also leaves me wondering whether we're overlooking functionality that already exists simply because we haven't discovered it yet.

“smooth and flexible toolkit”

Pros

I am blown away by how user-friendly this is. Onboarding was seamless for us and new hires. Employees get cloud access with no issue and clock in from their phones, so helpful. Using Teams for questions and time-off requests makes everything flow better. The HR tools are flexible and let us customize things just how we like. It's a full toolkit that makes managing our team feel very great.

Cons

The time tracking can be a bit buggy sometimes.

“quick setup and fantastic support”

Pros

The setup was smooth for our non-profit. Customer support is fantastic, always there to guide us. Payroll takes minutes now and we get all our reports without a hitch. It fits perfectly into our daily work. Having their HR support feels like having a whole HR department on our team. Everything is comprehensive and professional. Our organization runs way more efficiently because of this.

Cons

I wish we admins had more control to make small changes in the payroll system ourselves. It's frustrating to have to contact support for tiny field edits but I will say their team is always quick to help when we do.

“great dedicated support, slow internal routing”

Pros

Having a dedicated helpdesk is a game changer for our small team. When we hit a snag or find a bug, I just call them and they fix it pretty quick. It's a relief knowing there's a team just for helping us troubleshoot.

Cons

sometimes I get stuck in an email loop, having to contact multiple people. It would be so much easier if they could just forward my message to the right person internally.

“constant login and data issues”

Pros

The main reason I'm sticking around is because of a few amazing people: Tracy anderson, sarah-Louise Warren, sandra Barnet and Dianne (sorry, forgot her last name!). They've been exceptional. Just to be clear, they can only do so much and aren't the ones who caused my issues.

Cons

The way this company is set up in separate silos is a huge headache. I've started my own spreadsheet to track issues because they just sit in someone's queue forever. Their support is a total gamble and the person who answers the phone often doesn't know how to fix things or seems poorly trained. Data feeds break all the time and nothing feels user-friendly. The login issues are endless too. My HR team wastes so much time helping employees with password resets that don't work, mysterious blocks and confusing instructions. Even our other vendors complain about having to work with this system. The company's reputation in the industry really says it all.

“great employee self service”

Pros

Love that employees have so much control over their own accounts. They can handle most things themselves without bugging HR. The interface is simple and you don't need much training to figure it out.

Cons

It's been a real challenge to get communications about payroll issues and bank rejections sent to me as the new admin. They're still going to the old administrators even though I'm the only one handling payroll now.

“Everything at one placeee”

Pros

Having everything in one place is a lifesaver, HR, payroll, incentives all of it. The customer support team is awesome and has never left me hanging. They're always there when I need help!

Cons

Mobile version is very limited. You can't do things like handle reimbursements on the app, you have to switch to a computer for that.

“all-in-one workflow harmony”

Pros

appreciate that it keeps track of everything in one spot, makes my workflow so much smoother. Setup was so simple and getting users trained was easy. Whenever I've contacted support, they fix things fast. We use it all day, every day and it keeps our whole team organized and on track.

Cons

Till now I haven't run into any issues that are worth complaining about.