isolved HCM Reviews

“helpful customer care, confusing contacts

Pros

UI feels really interactive and easy to use.

Cons

We often run into service delays when our main contact person switches roles. It's common for us to waste time just trying to figure out who our new point of contact is.

“Easy and adaptable platform

Pros

Isolved adapts really well whenever our needs change. I also love that everything is in one place so I only have to enter employee info once. And their customer service has been great too.

Cons

There have been a few updates that came with some bugs but they're usually pretty quick to patch things up.

“Unmatched customer service, portal designs feel inconsistent

Pros

The customer service here is absolutely unmatched. Every person I've worked with really knows their stuff. I can't say enough good things about how helpful and knowledgeable the whole support team is.

Cons

The admin and employee self-service portals don't quite match visually, which can feel a bit jarring when you switch between them.

“flexible database that adapts easily

Pros

When client or company needs change, it adjusts smoothly and because everything is stored in a single database I only have to enter employee details one time. I also find the customer support to be outstanding and very helpful.

Cons

I've noticed a handful of updates arrived with bugs, yet the team usually responds fast and gets fixes rolled out quickly so disruptions don't last long.

“Exceptional support experience

Pros

From my experience, the customer service here is absolutely unmatched, every consultant I've worked with genuinely knows their stuff inside and out. I honestly can't say enough about how consistently helpful and knowledgeable the support team has been.

Cons

One downside I've noticed is that the admin and ESS portals don't visually match and I find it a bit jarring whenever I switch between them.

“powerful tool but unannounced layout changes annoy

Pros

I use it every single day and I love how much it can do. The reporting options feel endless and I can handle payroll, time tracking, HR stuff, and onboarding all in one spot. And that's just the beginning, the customer service team has always been really helpful when I need them.

Cons

when they do updates in the background, the screen layouts change without any warning. I only find out when I go to that specific area.

“amazing features and support but occasional lockouts

Pros

I'm blown away by how much this platform can do, the features seem amazing. And whenever I need help their support team is fantastic.

Cons

sometimes I find myself locked out of certain features for manipulating data right when I need them the most.

“great support, confusing to find things sometimes

Pros

Whenever I run into a problem or need some guidance, support is always there for me.

Cons

There's just too much information scattered all over the place which makes it confusing to find what you're looking for.

“awesome support!

Pros

When I need help with something, support team's response times are really fast.

Cons

sometimes it's just hard to find the right reports I need.

“Easy access to well-organized portal

Pros

I like the portal's landing page. It puts everything right at my fingertips which is so helpful.

Cons

The team approach is fine but I'd really prefer having one dedicated person to work with all the time.

“Quick call but slow fix

Pros

Can always get through to a real person immediately when I need help. I never have to wait around on hold.

Cons

I haven't gotten an immediate fix for my issue yet. My case was escalated but I'm still waiting to hear back from anyone.

“best help, login troubles

Pros

DeeDee was so patient and kind. She walked me through everything step by step and made the whole process so much easier to understand.

Cons

Logging in can be frustrating. Sometimes I get a "page not available" error that completely blocks me.

“Good for small business

Pros

The customer service really stands out to me. I'm usually connected to someone within a minute or two and they can help me right away. What's really refreshing is that if they can't solve something immediately, they'll research it and call me back. Its very easy to use and it handles everything we need. I also love how it integrates smoothly with our benefits and open enrollment system, it makes things so much easier.

Cons

It handles the basics well but it's not really an all-in-one solution for us. We still need separate systems for benefits, time tracking and recruiting. Honestly everything feel old-school because we're still doing most things on paper first and then manually typing the data in later. I'd definitely recommend it for smaller companies like ours but it's just not built for larger organizations.

“always helpful and nice

Pros

Every time I reach out to the support staff, they are so helpful and friendly.

Cons

Nothing really comes to mind right now.

“great setup and easy to use

Pros

The setup and customization process was surprisingly good.. I really appreciate the online time cards and how well the system adapts to different employee needs. Running payroll is simple and onboarding new hires online is so much easier than our old data entry process.

Cons

There's not much I dislike. Sometimes the AI can be a little off but I'm getting used to working with it. Overall this is still the best tool and it works really well for me.

“excellent help but buggy updates

Pros

For the most part, its quite easy to use. My rep, Jodi has been fantastic, she helped optimize alot of things that weren't set up right before I started. And our open enrollment coordinator, Tahisia Morrow was absolutely incredible. She stayed on top of everything, was really thorough and gave us excellent support the entire time.

Cons

Every single time there's a system update, we run into login problems and other glitches that mess up our whole workflow.

“Easy payroll and good support

Pros

I can process payroll without any hiccups and my team loves that they can access their paystubs and tax documents whenever they need them. Whenever I have a issue, support is usually there to help me out quickly.

Cons

Not run into any big problems so far. We just use the basic functions and whenever something comes up, their phone support fixes it super quickly and usually in just a few minutes.

“Very user friendly with great help

Pros

I find this very user friendly and whenever I need help, their support team is fantastic. I have not run into any issues so far.

Cons

NO CONs.. Everything's been working smoothly for me.

“Yay for iSolved - It is the best

Pros

Pretty much does it all. So much can be customized and automated to meet your needs.

Cons

Some users feel that the employee self-service feature can be daunting, confusing, and overcomplicated.

“isolved is a Payroll Expert

Pros

isolved is a robust HCM software designed to streamline various HR processes within organizations. It offers a comprehensive suite of features encompassing payroll , HR, time tracking, benefits administration and more. isolved has a user-friendly interface and extensive functionality.

Cons

Advanced features may necessitate additional training for users.