isolved HCM Reviews

“great dedicated support, slow internal routing

Pros

Having a dedicated helpdesk is a game changer for our small team. When we hit a snag or find a bug, I just call them and they fix it pretty quick. It's a relief knowing there's a team just for helping us troubleshoot.

Cons

sometimes I get stuck in an email loop, having to contact multiple people. It would be so much easier if they could just forward my message to the right person internally.

“constant login and data issues

Pros

The main reason I'm sticking around is because of a few amazing people: Tracy anderson, sarah-Louise Warren, sandra Barnet and Dianne (sorry, forgot her last name!). They've been exceptional. Just to be clear, they can only do so much and aren't the ones who caused my issues.

Cons

The way this company is set up in separate silos is a huge headache. I've started my own spreadsheet to track issues because they just sit in someone's queue forever. Their support is a total gamble and the person who answers the phone often doesn't know how to fix things or seems poorly trained. Data feeds break all the time and nothing feels user-friendly. The login issues are endless too. My HR team wastes so much time helping employees with password resets that don't work, mysterious blocks and confusing instructions. Even our other vendors complain about having to work with this system. The company's reputation in the industry really says it all.

“great employee self service

Pros

Love that employees have so much control over their own accounts. They can handle most things themselves without bugging HR. The interface is simple and you don't need much training to figure it out.

Cons

It's been a real challenge to get communications about payroll issues and bank rejections sent to me as the new admin. They're still going to the old administrators even though I'm the only one handling payroll now.

“Everything at one placeee

Pros

Having everything in one place is a lifesaver, HR, payroll, incentives all of it. The customer support team is awesome and has never left me hanging. They're always there when I need help!

Cons

Mobile version is very limited. You can't do things like handle reimbursements on the app, you have to switch to a computer for that.

“all-in-one workflow harmony

Pros

appreciate that it keeps track of everything in one spot, makes my workflow so much smoother. Setup was so simple and getting users trained was easy. Whenever I've contacted support, they fix things fast. We use it all day, every day and it keeps our whole team organized and on track.

Cons

Till now I haven't run into any issues that are worth complaining about.

“game-changer for us

Pros

It has made managing all our HR and payroll needs very smooth. We use almost every feature and it's totally changed how we work. The support team is outstanding and they really go above and beyond.

Cons

I haven't found any real drawbacks or problems with this system so far.

“My compliance game-changer

Pros

This tool has made my job way more efficient! since I focus on compliance, building custom reports and setting up automatic reminders has been a game changer for staying on top of everything.

Cons

The training platform is definitely the weakest part of the whole system but everything else is still useful and easy to handle.

“support that actually solves issues

Pros

Whenever I have a problem, the support team is very helpful. They're always ready to jump in and work with me to find a solution.

Cons

nothing really bothers me about this platform. It handles everything I need it to do pretty well.

“EasY TO UsE

Pros

I find it really easy to get around. Plus their training university makes it so much easier to learn the ropes.

Cons

I can't really think of anything major to complain about. It's user-friendly overall.

“Constantly evolving and improving

Pros

Love that the team is always putting out new updates and features. It feels like they're constantly making things better.

Cons

It's just not as powerful as some of the other platforms I've tried out there.

“smooth sailing with some minor distractions

Pros

The interface is so user friendly. My team got the hang of it really quickly and barely needed any training to use all the features.

Cons

It gets annoying with all the irrelevant pop-ups that have nothing to do with my business or where I'm located.

“Impressively fast and flawless

Pros

system runs incredibly smoothly. I'm seriously impressed with how fast and responsive everything is.

Cons

I honestly can't come up with a single area where this thing needs to improve.

“Fantastic support simplifies everything

Pros

Customer support is fantastic. They always help me manage my work and make everything feel more manageable.

Cons

The only tiny thing I can think of is that their system could be a little more user-friendly but that's really just me nitpicking.

“easy from day one!

Pros

What impressed me was how approachable it is right from the start. The onboarding process has been totally smooth for both our team and new hires and I haven't run into any headaches getting people set up with cloud access. Having employees clock in and out directly from their phones is super convenient for us. Because of the Teams integration, managing questions and time-off requests moves along much more naturally. On the admin side, the HR tools feel interactive and adaptable and we've got alot of options to tailor things exactly the way we need them. With such an extensive set of features at hand, handling our workforce genuinely feels easy now.

Cons

I've noticed that the time-tracking features can be somewhat unreliable on occasion, causing intermittent glitches and frustration for staff trying to record their hours.

“Best support ever

Pros

Whenever I've run into problems, the support team has been helpful and consistently willing to collaborate with me to find practical solutions.

Cons

For me, there's nothing about this tool that really gets on my nerves, it takes care of all the features and tasks I rely on without any fuss.

“Easy to use

Pros

Our team picked it up quickly because the layout is so interactive and we didn't have to spend much time training to get comfortable using all its features.

Cons

I find the constant irrelevant pop-ups really frustrating because they have nothing to do with my business or location and they interrupt my workflow.

“Responsive Support Makes a Difference

Pros

I've found their customer support to be exceptional, they consistently help me simplify my workflow and make everything much easier to manage.

Cons

their system could be a bit more easy and user-friendly but honestly that's just me nitpicking.

“Quick support!

Pros

I appreciate that I can get answers to my questions whenever I need them. The support team is so quick to respond and it's a huge relief to know help is just a click away.

Cons

I haven't really come across anything that bothers me so far.

“Comprehensive tools but unreliable updates strain client trust

Pros

The tools are so comprehensive they even show us needs we didn't know we had. It's a strong option that works well for both us as employers and our employees.

Cons

The recent updates have been pretty frustrating. It feels like they're pushing out releases without testing them enough first. Over the past year, I've noticed more things breaking or just not working right after an update. As a service bureau this puts us in a tough spot because we have to rely on our client relationships to maintain trust when the platform isn't reliable.

“great onboarding, admin side has integration gaps

Pros

Paperless onboarding is fantastic. It works great on both my phone and computer with online tax forms and everything. Most people on my team find it easy to use and it doesn't just handle the basic hiring stuff and it also adapts to our custom needs. I can easily track where a new hire is in the process and my team can jump in and handle different parts when needed.

Cons

admin side can be frustrating at times. Some online forms don't integrate with the onboarding module yet and you can't get an electronic sign-off for all form types. I'd also like more options to customize the welcome emails that get sent to new hires.