“game-changer for us”

Pros

It has made managing all our HR and payroll needs very smooth. We use almost every feature and it's totally changed how we work. The support team is outstanding and they really go above and beyond.

Cons

I haven't found any real drawbacks or problems with this system so far.

“My compliance game-changer”

Pros

This tool has made my job way more efficient! since I focus on compliance, building custom reports and setting up automatic reminders has been a game changer for staying on top of everything.

Cons

The training platform is definitely the weakest part of the whole system but everything else is still useful and easy to handle.

“support that actually solves issues”

Pros

Whenever I have a problem, the support team is very helpful. They're always ready to jump in and work with me to find a solution.

Cons

nothing really bothers me about this platform. It handles everything I need it to do pretty well.

“EasY TO UsE”

Pros

I find it really easy to get around. Plus their training university makes it so much easier to learn the ropes.

Cons

I can't really think of anything major to complain about. It's user-friendly overall.

“Constantly evolving and improving”

Pros

Love that the team is always putting out new updates and features. It feels like they're constantly making things better.

Cons

It's just not as powerful as some of the other platforms I've tried out there.

“smooth sailing with some minor distractions”

Pros

The interface is so user friendly. My team got the hang of it really quickly and barely needed any training to use all the features.

Cons

It gets annoying with all the irrelevant pop-ups that have nothing to do with my business or where I'm located.

“Impressively fast and flawless”

Pros

system runs incredibly smoothly. I'm seriously impressed with how fast and responsive everything is.

Cons

I honestly can't come up with a single area where this thing needs to improve.

“Fantastic support simplifies everything”

Pros

Customer support is fantastic. They always help me manage my work and make everything feel more manageable.

Cons

The only tiny thing I can think of is that their system could be a little more user-friendly but that's really just me nitpicking.

“easy from day one!”

Pros

What impressed me was how approachable it is right from the start. The onboarding process has been totally smooth for both our team and new hires and I haven't run into any headaches getting people set up with cloud access. Having employees clock in and out directly from their phones is super convenient for us. Because of the Teams integration, managing questions and time-off requests moves along much more naturally. On the admin side, the HR tools feel interactive and adaptable and we've got alot of options to tailor things exactly the way we need them. With such an extensive set of features at hand, handling our workforce genuinely feels easy now.

Cons

I've noticed that the time-tracking features can be somewhat unreliable on occasion, causing intermittent glitches and frustration for staff trying to record their hours.

“Best support ever”

Pros

Whenever I've run into problems, the support team has been helpful and consistently willing to collaborate with me to find practical solutions.

Cons

For me, there's nothing about this tool that really gets on my nerves, it takes care of all the features and tasks I rely on without any fuss.

“Easy to use”

Pros

Our team picked it up quickly because the layout is so interactive and we didn't have to spend much time training to get comfortable using all its features.

Cons

I find the constant irrelevant pop-ups really frustrating because they have nothing to do with my business or location and they interrupt my workflow.

“Responsive Support Makes a Difference”

Pros

I've found their customer support to be exceptional, they consistently help me simplify my workflow and make everything much easier to manage.

Cons

their system could be a bit more easy and user-friendly but honestly that's just me nitpicking.

“Quick support!”

Pros

I appreciate that I can get answers to my questions whenever I need them. The support team is so quick to respond and it's a huge relief to know help is just a click away.

Cons

I haven't really come across anything that bothers me so far.

“Comprehensive tools but unreliable updates strain client trust”

Pros

The tools are so comprehensive they even show us needs we didn't know we had. It's a strong option that works well for both us as employers and our employees.

Cons

The recent updates have been pretty frustrating. It feels like they're pushing out releases without testing them enough first. Over the past year, I've noticed more things breaking or just not working right after an update. As a service bureau this puts us in a tough spot because we have to rely on our client relationships to maintain trust when the platform isn't reliable.

“great onboarding, admin side has integration gaps”

Pros

Paperless onboarding is fantastic. It works great on both my phone and computer with online tax forms and everything. Most people on my team find it easy to use and it doesn't just handle the basic hiring stuff and it also adapts to our custom needs. I can easily track where a new hire is in the process and my team can jump in and handle different parts when needed.

Cons

admin side can be frustrating at times. Some online forms don't integrate with the onboarding module yet and you can't get an electronic sign-off for all form types. I'd also like more options to customize the welcome emails that get sent to new hires.

“helpful customer care, confusing contacts”

Pros

UI feels really interactive and easy to use.

Cons

We often run into service delays when our main contact person switches roles. It's common for us to waste time just trying to figure out who our new point of contact is.

“Easy and adaptable platform”

Pros

Isolved adapts really well whenever our needs change. I also love that everything is in one place so I only have to enter employee info once. And their customer service has been great too.

Cons

There have been a few updates that came with some bugs but they're usually pretty quick to patch things up.

“Unmatched customer service, portal designs feel inconsistent”

Pros

The customer service here is absolutely unmatched. Every person I've worked with really knows their stuff. I can't say enough good things about how helpful and knowledgeable the whole support team is.

Cons

The admin and employee self-service portals don't quite match visually, which can feel a bit jarring when you switch between them.

“flexible database that adapts easily”

Pros

When client or company needs change, it adjusts smoothly and because everything is stored in a single database I only have to enter employee details one time. I also find the customer support to be outstanding and very helpful.

Cons

I've noticed a handful of updates arrived with bugs, yet the team usually responds fast and gets fixes rolled out quickly so disruptions don't last long.

“Exceptional support experience”

Pros

From my experience, the customer service here is absolutely unmatched, every consultant I've worked with genuinely knows their stuff inside and out. I honestly can't say enough about how consistently helpful and knowledgeable the support team has been.

Cons

One downside I've noticed is that the admin and ESS portals don't visually match and I find it a bit jarring whenever I switch between them.