isolved HCM Reviews

“Easy to use daily but needs support for changes

Pros

It's a really simple platform that I use every day for payroll and HR tasks. The interface is interactive so I didn't have much of a learning curve.

Cons

I can't make many updates on my own. I always have to call or submit a ticket for their staff to handle any changes.

“Great help but limited system

Pros

Tahisia Morrow did an incredible job helping us set up our system as first-time users for the benefits plan year. She really went the extra mile with her support and made the whole process so smooth for us.

Cons

I find the system feels very restricted. From what I can tell, our old HR team never turned on all the self-service features we should have access to.

“feels a bit limited

Pros

When we set up the system for the benefits plan year as first-time users, Tahisia Morrow was absolutely fantastic, she guided us through every step, went well beyond what I expected with her assistance and helped make the entire setup process feel easy for our team.

Cons

I find it somewhat limited and from what I can tell our former HR staff didn't enable many of the self-service options that should be accessible, which makes the platform feel unnecessarily constrained.

“It is easy to use

Pros

Easy to use, what is in the system has a high level of customization

Cons

Hard limits on what can and cannot be changed. Slow implementation of Enhancement requests

“HR software everyone should have

Pros

Easy to use, saves time

Cons

Hard to get a hold of someone at times.

“simple but expensive

Pros

Managing our team's entire employment journey has become so much simpler with this system.

Cons

Cost really adds up. It gets pretty steep once you need all the modules to properly handle everything for an employee, from hiring to offboarding.

“Makes things simple but very pricey

Pros

I've found it has made overseeing every stage of an employee's journey far easier and much more simple to manage.

Cons

However, I noticed the price climbs quickly once I want all the modules to fully support the entire employee lifecycle.

“simple navigation with powerful search and reporting

Pros

I appreciate how simple it is to use, everything is organized on the left sidebar and when I can't find something, the search function saves the day. The reporting options are incredible too, with tons of different reports available.

Cons

No specific cons to mention

“all-in-one but hard setup

Pros

I like how user-friendly all the modules are, from applicant tracking to payroll, timekeeping, benefits and performance management. Having everything in one place instead of juggling multiple systems makes my job so much easier. The client support team also responds quickly whenever I have questions or need help troubleshooting an issue.

Cons

Getting everything set up was harder than I thought it would be. The mobile app also acts up a lot, often locking people out when they're just trying to clock in or out. The multi-factor authentication has been a real pain for our production team and it's just not user-friendly for that kind of environment.

“People-first benefits our team loves

Pros

how this platform really puts people first. It lets our company roll out new benefits and features that our employees genuinely value and want.

Cons

some features just can't be tweaked or customized the way I'd like them to be.

“best support that works well

Pros

support team connects you quickly to exactly what your business needs to streamline everything.

Cons

I don't really have any major issues with it. It works for us.

“Review of Vice President of Payroll Operations

Pros

isolved is a powerful HCM software designed to streamline various HR processes within organizations. It offers a comprehensive suite of features encompassing payroll, HR, time tracking, benefits administration, and more. With its user-friendly interface and extensive functionality, isolved aims to simplify HR tasks and enhance efficiency for businesses of all sizes.

Cons

Advanced features may necessitate additional training for users.

“helpful and kind customer service

Pros

Their staff here are incredibly helpful and always treat you with kindness. Shreyl Bell from customer service was especially great at fixing a payroll mistake I made. Whenever I reach out with questions, the support team stays professional and responds with such a positive attitude.

Cons

Finding certain reports can be tricky. I should probably take better notes when the service reps show me how to navigate everything.

“Isolved is One of my favorite

Pros

Very easy to use. One of my favorite things to utilize is the University! Isolved has helped me elevate my role in HR by providing training in the University. I really enjoy that they are always looking for way to improve to make it easier on the employer and the employee.

Cons

Every time I reach out to customer service they always have a great attitude, but sometimes it does take awhile to get a response.

“Isolved is Great

Pros

Easy to use, wonderful resources, and wonderful community

Cons

Can get sluggish, buggy, and lots of updates

“HCM Specialist

Pros

Isolved is easy to use and they have lots of resources.

Cons

Lots of updates

“iSolved is amazing

Pros

It is an amazing! From their streamlined approach and efficiencies to their top-notch customer service. iSolved is truly 2nd to none!

Cons

There is not anything that i would like to report.

“Meet the customers/companies needs

Pros

This platform is easily adjusted or implemented to meet the customers/companies needs, not a template for the customer to fit into. The system is a single database, so information is seamless from the hire of an employee. There is a lot of customization available for a company that may have different time needs or accrual needs for different groups of employees and can accommodate job costing for companies in multiple states as well as certified payrolls.

Cons

The scheduling system could be more robust.

“Offer wide range of features

Pros

The features product provided are very diverse and easily customizable to fit my company's needs.

Cons

Getting support for more than an immediate payroll question is very tough, with escalation to departments I can never directly contact and weeks to sometimes moth to resolve.

“Competitive, but not without shortcomings

Pros

Easy to use & intuitive as with it i am able to manage simple to some complex payroll needs. Also it offers ATS, LMS, GL and a slew of other integration options; clean mobile ESS UI. Plus constant releases to stay up to date on, or ahead of, industry standards.

Cons

Would love to see better reporting options at both the individual client/end-user and system admin levels (report building that can merge multiple tables, or create percentage-based outputs using overall totals in report not just individual line detail), as well as more dashboards that can be customized for end-user use.