“powerful tool but unannounced layout changes annoy”

Pros

I use it every single day and I love how much it can do. The reporting options feel endless and I can handle payroll, time tracking, HR stuff, and onboarding all in one spot. And that's just the beginning, the customer service team has always been really helpful when I need them.

Cons

when they do updates in the background, the screen layouts change without any warning. I only find out when I go to that specific area.

“amazing features and support but occasional lockouts”

Pros

I'm blown away by how much this platform can do, the features seem amazing. And whenever I need help their support team is fantastic.

Cons

sometimes I find myself locked out of certain features for manipulating data right when I need them the most.

“great support, confusing to find things sometimes”

Pros

Whenever I run into a problem or need some guidance, support is always there for me.

Cons

There's just too much information scattered all over the place which makes it confusing to find what you're looking for.

“awesome support!”

Pros

When I need help with something, support team's response times are really fast.

Cons

sometimes it's just hard to find the right reports I need.

“Easy access to well-organized portal”

Pros

I like the portal's landing page. It puts everything right at my fingertips which is so helpful.

Cons

The team approach is fine but I'd really prefer having one dedicated person to work with all the time.

“Quick call but slow fix”

Pros

Can always get through to a real person immediately when I need help. I never have to wait around on hold.

Cons

I haven't gotten an immediate fix for my issue yet. My case was escalated but I'm still waiting to hear back from anyone.

“best help, login troubles”

Pros

DeeDee was so patient and kind. She walked me through everything step by step and made the whole process so much easier to understand.

Cons

Logging in can be frustrating. Sometimes I get a "page not available" error that completely blocks me.

“Good for small business”

Pros

The customer service really stands out to me. I'm usually connected to someone within a minute or two and they can help me right away. What's really refreshing is that if they can't solve something immediately, they'll research it and call me back. Its very easy to use and it handles everything we need. I also love how it integrates smoothly with our benefits and open enrollment system, it makes things so much easier.

Cons

It handles the basics well but it's not really an all-in-one solution for us. We still need separate systems for benefits, time tracking and recruiting. Honestly everything feel old-school because we're still doing most things on paper first and then manually typing the data in later. I'd definitely recommend it for smaller companies like ours but it's just not built for larger organizations.

“always helpful and nice”

Pros

Every time I reach out to the support staff, they are so helpful and friendly.

Cons

Nothing really comes to mind right now.

“great setup and easy to use”

Pros

The setup and customization process was surprisingly good.. I really appreciate the online time cards and how well the system adapts to different employee needs. Running payroll is simple and onboarding new hires online is so much easier than our old data entry process.

Cons

There's not much I dislike. Sometimes the AI can be a little off but I'm getting used to working with it. Overall this is still the best tool and it works really well for me.

“excellent help but buggy updates”

Pros

For the most part, its quite easy to use. My rep, Jodi has been fantastic, she helped optimize alot of things that weren't set up right before I started. And our open enrollment coordinator, Tahisia Morrow was absolutely incredible. She stayed on top of everything, was really thorough and gave us excellent support the entire time.

Cons

Every single time there's a system update, we run into login problems and other glitches that mess up our whole workflow.

“Easy payroll and good support”

Pros

I can process payroll without any hiccups and my team loves that they can access their paystubs and tax documents whenever they need them. Whenever I have a issue, support is usually there to help me out quickly.

Cons

Not run into any big problems so far. We just use the basic functions and whenever something comes up, their phone support fixes it super quickly and usually in just a few minutes.

“Very user friendly with great help”

Pros

I find this very user friendly and whenever I need help, their support team is fantastic. I have not run into any issues so far.

Cons

NO CONs.. Everything's been working smoothly for me.

“Yay for iSolved - It is the best”

Pros

Pretty much does it all. So much can be customized and automated to meet your needs.

Cons

Some users feel that the employee self-service feature can be daunting, confusing, and overcomplicated.

“isolved is a Payroll Expert”

Pros

isolved is a robust HCM software designed to streamline various HR processes within organizations. It offers a comprehensive suite of features encompassing payroll , HR, time tracking, benefits administration and more. isolved has a user-friendly interface and extensive functionality.

Cons

Advanced features may necessitate additional training for users.

“Easy to use daily but needs support for changes”

Pros

It's a really simple platform that I use every day for payroll and HR tasks. The interface is interactive so I didn't have much of a learning curve.

Cons

I can't make many updates on my own. I always have to call or submit a ticket for their staff to handle any changes.

“Great help but limited system”

Pros

Tahisia Morrow did an incredible job helping us set up our system as first-time users for the benefits plan year. She really went the extra mile with her support and made the whole process so smooth for us.

Cons

I find the system feels very restricted. From what I can tell, our old HR team never turned on all the self-service features we should have access to.

“feels a bit limited”

Pros

When we set up the system for the benefits plan year as first-time users, Tahisia Morrow was absolutely fantastic, she guided us through every step, went well beyond what I expected with her assistance and helped make the entire setup process feel easy for our team.

Cons

I find it somewhat limited and from what I can tell our former HR staff didn't enable many of the self-service options that should be accessible, which makes the platform feel unnecessarily constrained.

“It is easy to use”

Pros

Easy to use, what is in the system has a high level of customization

Cons

Hard limits on what can and cannot be changed. Slow implementation of Enhancement requests

“HR software everyone should have”

Pros

Easy to use, saves time

Cons

Hard to get a hold of someone at times.