“simple but expensive”

Pros

Managing our team's entire employment journey has become so much simpler with this system.

Cons

Cost really adds up. It gets pretty steep once you need all the modules to properly handle everything for an employee, from hiring to offboarding.

“Makes things simple but very pricey”

Pros

I've found it has made overseeing every stage of an employee's journey far easier and much more simple to manage.

Cons

However, I noticed the price climbs quickly once I want all the modules to fully support the entire employee lifecycle.

“simple navigation with powerful search and reporting”

Pros

I appreciate how simple it is to use, everything is organized on the left sidebar and when I can't find something, the search function saves the day. The reporting options are incredible too, with tons of different reports available.

Cons

No specific cons to mention

“all-in-one but hard setup”

Pros

I like how user-friendly all the modules are, from applicant tracking to payroll, timekeeping, benefits and performance management. Having everything in one place instead of juggling multiple systems makes my job so much easier. The client support team also responds quickly whenever I have questions or need help troubleshooting an issue.

Cons

Getting everything set up was harder than I thought it would be. The mobile app also acts up a lot, often locking people out when they're just trying to clock in or out. The multi-factor authentication has been a real pain for our production team and it's just not user-friendly for that kind of environment.

“People-first benefits our team loves”

Pros

how this platform really puts people first. It lets our company roll out new benefits and features that our employees genuinely value and want.

Cons

some features just can't be tweaked or customized the way I'd like them to be.

“best support that works well”

Pros

support team connects you quickly to exactly what your business needs to streamline everything.

Cons

I don't really have any major issues with it. It works for us.

“Review of Vice President of Payroll Operations”

Pros

isolved is a powerful HCM software designed to streamline various HR processes within organizations. It offers a comprehensive suite of features encompassing payroll, HR, time tracking, benefits administration, and more. With its user-friendly interface and extensive functionality, isolved aims to simplify HR tasks and enhance efficiency for businesses of all sizes.

Cons

Advanced features may necessitate additional training for users.

“helpful and kind customer service”

Pros

Their staff here are incredibly helpful and always treat you with kindness. Shreyl Bell from customer service was especially great at fixing a payroll mistake I made. Whenever I reach out with questions, the support team stays professional and responds with such a positive attitude.

Cons

Finding certain reports can be tricky. I should probably take better notes when the service reps show me how to navigate everything.

“Isolved is One of my favorite”

Pros

Very easy to use. One of my favorite things to utilize is the University! Isolved has helped me elevate my role in HR by providing training in the University. I really enjoy that they are always looking for way to improve to make it easier on the employer and the employee.

Cons

Every time I reach out to customer service they always have a great attitude, but sometimes it does take awhile to get a response.

“Isolved is Great”

Pros

Easy to use, wonderful resources, and wonderful community

Cons

Can get sluggish, buggy, and lots of updates

“HCM Specialist”

Pros

Isolved is easy to use and they have lots of resources.

Cons

Lots of updates

“iSolved is amazing”

Pros

It is an amazing! From their streamlined approach and efficiencies to their top-notch customer service. iSolved is truly 2nd to none!

Cons

There is not anything that i would like to report.

“Meet the customers/companies needs”

Pros

This platform is easily adjusted or implemented to meet the customers/companies needs, not a template for the customer to fit into. The system is a single database, so information is seamless from the hire of an employee. There is a lot of customization available for a company that may have different time needs or accrual needs for different groups of employees and can accommodate job costing for companies in multiple states as well as certified payrolls.

Cons

The scheduling system could be more robust.

“Offer wide range of features”

Pros

The features product provided are very diverse and easily customizable to fit my company's needs.

Cons

Getting support for more than an immediate payroll question is very tough, with escalation to departments I can never directly contact and weeks to sometimes moth to resolve.

“Competitive, but not without shortcomings”

Pros

Easy to use & intuitive as with it i am able to manage simple to some complex payroll needs. Also it offers ATS, LMS, GL and a slew of other integration options; clean mobile ESS UI. Plus constant releases to stay up to date on, or ahead of, industry standards.

Cons

Would love to see better reporting options at both the individual client/end-user and system admin levels (report building that can merge multiple tables, or create percentage-based outputs using overall totals in report not just individual line detail), as well as more dashboards that can be customized for end-user use.

“User friendly - admin, managers & employees”

Pros

Very user friendly for all users. As an admin the help desk via email is very responsive with quick solutions.

Cons

I struggle sometimes to find the help guides on my own via the web search.

“Not the best but gets the job done”

Pros

very easy to use and there's a lot of things to do

Cons

There are still areas that needs improvement

“Good for HR Managers”

Pros

iSolved has a very streamlined, efficient payroll product. It integrates seamlessly with our HR systems which has saved us so much time and money! They have a friendly and very knowledgeable customer service team.

Cons

No cons to mention.

“Isolved is quite Intuitive!”

Pros

Simplified Benefit Enrollment, Easy Payroll Processing, The People Cloud-Employee Interface

Cons

Hard to Write Custom Reports

“Easy to use and have great functions”

Pros

In my experience with the iSolved product I have found the system very easy to use. I like the university that houses all the information for the different applications that a person can access and research to make sure you are using the programming effectively. I do like the adaptability of the system to add different platforms as needed to help manage the business. The new APP is a great improvement over the previous version and the employees are finding it easy to use and appreciate the functionality.

Cons

With the cafeteria style programming it can get expensive when every tool or request seems to be an additional charge. The only other concern I have is the response time from support. They always do respond and are very helpful in solving issues. The lag time in response is my only concern.