isolved HCM Reviews

“automation saves us time

Pros

I love the automation features, they've made timekeeping so much easier and have really smoothed out how we onboard new employees.

Cons

sometimes the Wi-Fi connection is unreliable and causes problems for me.

“simple payroll but slow help

Pros

Doing payroll each week is simple and efficient. My team can log into their accounts anytime they need to. Our benefits enrollment went smoothly especially since our benefits analyst helped us set up plan changes early. And having the team handle the taxes is a huge weight off my shoulders.

Cons

support team takes way too long to get back to you when you submit a case. It's really frustrating when you need help quickly.

“outstanding service, portal isn't user-friendly

Pros

Our rep is absolutely fabulous and the customer service has been outstanding.

Cons

The portal isn't easy for everyday users to use.

“Great reporting but exports lose formatting

Pros

I can pull up any report I need after payroll is done and I also get to preview the checks before they're finalized.

Cons

I find it really frustrating that the downloaded reports don't keep their original formatting. Once I export them, I have to scroll through everything to find what I need and it takes way too much time. I wish I could pinpoint information more quickly instead of hunting through messy data.

“all-in-one despite update troubles

Pros

My favorite part is having everything in one spot instead of switching between different programs. Onboarding new clients is easier now and it's a huge plus that I can actually call someone for support when I need to.

Cons

Updates always seem to break something especially on Fridays it's become a running joke. The interface can also be unnecessarily complicated with too many clicks for simple tasks. Like when I need to create a message, I have to set up a category first on one screen, then write the actual message on another. There are several workflows like this that could be so much simpler.

“new tools improve our accuracy

Pros

We recently added the onboarding and COBRa services and it's made us so much more efficient and accurate. Having those extra features really helps everything run smoother.

Cons

interface feels a bit awkward though I am getting more comfortable with it now that I use it every day.

“Convenient tool

Pros

I LIKE having everything I need in one central place, it's super convenient.

Cons

I find it frustrating that there's no drag and drop functionality for files.

“payroll works, tax help fails

Pros

The payroll part is fantastic and most of the features work really well for what we need.

Cons

The expense tracking could be better organized and getting a response from the tax department is nearly impossible, no one ever calls you back.

“Flexible but takes time to learn

Pros

I really like how flexible this software is and you can adjust it to fit your company perfectly.

Cons

Main drawback for me is how complex this system can be. It definitely takes time to get comfortable with all its features.

“awful experience

Pros

Christine W. was really pleasant to work with and I appreciated that.

Cons

Dealing with this system has been frustrating since we switched in December. Our costs doubled compared to our old provider and we lost the personal touch of having a dedicated rep. Now we're stuck with a regional team that's hard to reach. Tax issues have been a nightmare; they couldn't process our Philly wage tax for Q4 because of an "incorrect tax number" that our old provider never had a problem with. I sent multiple emails about this and got radio silence until March. Our year-end bonuses were almost a complete disaster too. First they said everything was set, then on the last day of the year they suddenly said they needed a wire transfer. When I called for the amount, I got one number then called back and was told a completely different amount that was nearly triple the first one. On top of everything else, the website interface is clunky and difficult to use.

“quick help but confusing system

Pros

Customer support team gets back to me really quickly whenever I need help with something.

Cons

Its hard to use since I had to figure everything out on my own without any training or guidance.

“user friendly with great support

Pros

UI is really easy to use and I can find my way around without any problems. Their support staff has been fantastic whenever I've needed them and the software does pretty much everything we need for our dealership.

Cons

The integration with other apps isn't simple and can be quite challenging to set up.

“Easy to learn

Pros

The interface is so user-friendly that I can move around it with zero issue. Whenever I've required assistance, their support team has been excellent and it includes almost every feature we rely on for running our dealership.

Cons

Integrating third-party apps isn't very simpled and I find the setup process can be fairly tricky to get working properly.

“amazing support but tough for new users to learn

Pros

They get back to me pretty fast whenever I send in a request. Amazingggg team!

Cons

Getting new team members up to speed is always a struggle with this system.

“Flexible payroll with benefit bugs

Pros

The payroll system is so flexible! It handles all our different pay groups without any trouble.

Cons

I've noticed the system doesn't handle effective dates correctly for benefit deductions after open enrollment ends. It's a bit of a mess.

“Time saved but codes delayed

Pros

Huge time-saver! I can just export an Excel file and do one single import for payroll on isolved. The reports are a lifesaver too.

Cons

It's frustrating that we can't add our own earning codes and have to wait for their staff to do it. The turnaround time isn't always that quick either.

“easy pay with frustrating code changes

Pros

I really like that I can export data into an Excel spreadsheet and then perform one single import on iSolved's site to handle payroll processing, their payroll and summary reports are also very useful to me.

Cons

What bugs me is that we don't have the option to create our own earning codes, so we're stuck waiting on their staff to make changes and their response times aren't consistently speedy either.

“knowledgeable staff and easy daily use

Pros

Customer service actually knows their stuff! and the platform is very easy to use every day. Big win.

Cons

I have not really run into anything that bothers me significantly. It's been pretty smooth.

“surprisingly smooth transition

Pros

I was so stressed about switching to this platform, thinking support would be awful. Boy, was I wrong! Everything runs smooth and the team is so patient. Shoutout to stacey springer, she's been amazing!

Cons

No issues so far, I'm really satisfied with everything!

“Top notch payroll features

Pros

Payroll features are top-notch. We used it at my last company and had a great experience so we brought it here too.

Cons

I honestly can't think of anything negative to say. Everything exceeded my expectations and their payroll features were particularly outstanding.