“new tools improve our accuracy”

Pros

We recently added the onboarding and COBRa services and it's made us so much more efficient and accurate. Having those extra features really helps everything run smoother.

Cons

interface feels a bit awkward though I am getting more comfortable with it now that I use it every day.

“Convenient tool”

Pros

I LIKE having everything I need in one central place, it's super convenient.

Cons

I find it frustrating that there's no drag and drop functionality for files.

“payroll works, tax help fails”

Pros

The payroll part is fantastic and most of the features work really well for what we need.

Cons

The expense tracking could be better organized and getting a response from the tax department is nearly impossible, no one ever calls you back.

“Flexible but takes time to learn”

Pros

I really like how flexible this software is and you can adjust it to fit your company perfectly.

Cons

Main drawback for me is how complex this system can be. It definitely takes time to get comfortable with all its features.

“awful experience”

Pros

Christine W. was really pleasant to work with and I appreciated that.

Cons

Dealing with this system has been frustrating since we switched in December. Our costs doubled compared to our old provider and we lost the personal touch of having a dedicated rep. Now we're stuck with a regional team that's hard to reach. Tax issues have been a nightmare; they couldn't process our Philly wage tax for Q4 because of an "incorrect tax number" that our old provider never had a problem with. I sent multiple emails about this and got radio silence until March. Our year-end bonuses were almost a complete disaster too. First they said everything was set, then on the last day of the year they suddenly said they needed a wire transfer. When I called for the amount, I got one number then called back and was told a completely different amount that was nearly triple the first one. On top of everything else, the website interface is clunky and difficult to use.

“quick help but confusing system”

Pros

Customer support team gets back to me really quickly whenever I need help with something.

Cons

Its hard to use since I had to figure everything out on my own without any training or guidance.

“user friendly with great support”

Pros

UI is really easy to use and I can find my way around without any problems. Their support staff has been fantastic whenever I've needed them and the software does pretty much everything we need for our dealership.

Cons

The integration with other apps isn't simple and can be quite challenging to set up.

“Easy to learn”

Pros

The interface is so user-friendly that I can move around it with zero issue. Whenever I've required assistance, their support team has been excellent and it includes almost every feature we rely on for running our dealership.

Cons

Integrating third-party apps isn't very simpled and I find the setup process can be fairly tricky to get working properly.

“amazing support but tough for new users to learn”

Pros

They get back to me pretty fast whenever I send in a request. Amazingggg team!

Cons

Getting new team members up to speed is always a struggle with this system.

“Flexible payroll with benefit bugs”

Pros

The payroll system is so flexible! It handles all our different pay groups without any trouble.

Cons

I've noticed the system doesn't handle effective dates correctly for benefit deductions after open enrollment ends. It's a bit of a mess.

“Time saved but codes delayed”

Pros

Huge time-saver! I can just export an Excel file and do one single import for payroll on isolved. The reports are a lifesaver too.

Cons

It's frustrating that we can't add our own earning codes and have to wait for their staff to do it. The turnaround time isn't always that quick either.

“easy pay with frustrating code changes”

Pros

I really like that I can export data into an Excel spreadsheet and then perform one single import on iSolved's site to handle payroll processing, their payroll and summary reports are also very useful to me.

Cons

What bugs me is that we don't have the option to create our own earning codes, so we're stuck waiting on their staff to make changes and their response times aren't consistently speedy either.

“knowledgeable staff and easy daily use”

Pros

Customer service actually knows their stuff! and the platform is very easy to use every day. Big win.

Cons

I have not really run into anything that bothers me significantly. It's been pretty smooth.

“surprisingly smooth transition”

Pros

I was so stressed about switching to this platform, thinking support would be awful. Boy, was I wrong! Everything runs smooth and the team is so patient. Shoutout to stacey springer, she's been amazing!

Cons

No issues so far, I'm really satisfied with everything!

“Top notch payroll features”

Pros

Payroll features are top-notch. We used it at my last company and had a great experience so we brought it here too.

Cons

I honestly can't think of anything negative to say. Everything exceeded my expectations and their payroll features were particularly outstanding.

“quick help for a messy rollout”

Pros

My support rep gets back to me so fast every time I have a question. The quick response time is everything.

Cons

The time and attendance rollout has been a complete disaster for us. It's left our team with way more questions than answers.

“Helpful staff”

Pros

The staff is just so helpful. Makes working together actually easy.

Cons

Response time could definitely be faster.

“creative solutions from great support”

Pros

How easy it is to get help internally. I had a weird problem and Deede jumped right in. She suggested a totally different way to do it and it worked perfectly. She's a rockstar!

Cons

sometimes a product I need isn't available for clients but a quick call to support usually gets it sorted out.

“fantastic support with every feature”

Pros

The support team is fantastic. Plus this tool has literally every feature we need. Does the job and then some.

Cons

I can't think of any real downsides with this system.

“We hit the jackpot with support”

Pros

Customer support especially my main contact Kathy Cresong, goes above and beyond for our payroll issues.

Cons

Haven't come across any real downsides so far in my use.