“great communication from a good team”

Pros

They actually communicate and keep you in the loop. The support team is great to work with.

Cons

There were some features that weren't fully set up during the initial installation. I'm not sure if that was our mistake or theirs since I wasn't part of the implementation.

“they deliver what they promise”

Pros

They've done everything they said they would when we signed up. And the support is still just as good now.

Cons

No real issues with this system yet. Everything seems to work pretty well for our needs and the team is happy with it overall.

“Delivers on all promises”

Pros

We've seen them fulfill every commitment they made when we signed up and the exceptional support hasn't let up since we started using the system.

Cons

I still haven't uncovered any real problems with the platform, in our experience everything functions smoothly for what we need and the whole team is generally pleased with how it performs.

“Fast help despite multiple logins issue”

Pros

so impressed with this team. They're dedicated and crazy fast especially with our tight deadlines. Had a compliance fire drill recently and our agent Thye stayed late on a FRIDaY to fix it. She even followed up after to make sure we were good. Unreal service.

Cons

It's really frustrating having to juggle multiple login sites for different things like payroll and compliance. I wish everything was in one place with a single sign-on instead of having to switch between different websites all the time.

“my go-to for career growth”

Pros

It is my go-to for networking. Found some great jobs and connected with awesome people in my field. It's helped me figure out my career path big time.

Cons

If you haven't explored it and tried it yourself, you won't really understand what you're missing out on.

“Makes our workflow fast and smooth”

Pros

Makes our whole HR workflow way smoother. And it's so fast!

Cons

I have not run into any problems yet but I just started using it.

“a game-changer”

Pros

as an office manager, this has been a total game-changer for my daily routine. The amount of time I save on payroll and onboarding new hires is priceless. Whenever I have an issue which is usually my own fault, their support team gets back to me very fast and always figures it out.

Cons

Okay real talk: its confusing? It shouldn't be this hard to find things. As a small team it's frustrating to constantly need help but their support team is awesome.

“Saves so much time”

Pros

It has completely changed how I handle day-to-day tasks. I save so much time on payroll and getting new employees set up that it's hard to overstate the value. Whenever I stumble into a problem, usually something I caused, their support team replies promptly and always helps me get it fixed.

Cons

I find the navigation pretty confusing and not very simple, it often feels more complicated than it should be to move around. Running a tiny company of only nine people, it becomes annoying when I can't figure things out by myself and end up needing help all the time. Still, their support team answers fast and is always courteous and helpful whenever I contact them.

“powerful but hard to learn”

Pros

The way this handles the whole employee lifecycle is seriously impressive. It honestly has every feature we need to run things smoothly.

Cons

Its hard to use. If you weren't the person who set it up, good luck. It takes a minute to get the hang of it.

“smooth enrollment thanks to tyhe”

Pros

My first open enrollment was so smooth all thanks to my Benefits analyst, Tahisia (Tyhe) Morrow. She was so patient, knew her stuff inside and out and walked me through everything. She took the time to really understand our new plans and built the whole experience without a single hiccup. She went above and beyond to make sure we were happy and everything was correct. She's an absolute rockstar!

Cons

The EDI file is still a little awkward but it didn't mess up my experience. Shoutout to the team though, he was great and made sure everything ran smoothly.

“simple and affordable for our team”

Pros

The interface is really simple and easy to figure out. Plus it's budget-friendly which is a massive win for our dealership.

Cons

It was a bit of a beast to learn at first. My team was totally confused by the PTO stuff until we tweaked some settings to make it simpler for us.

“I stay for the great team”

Pros

Their team is honestly the reason I stay. Every time I call, I get a real person who knows what they're doing and helps me right away.

Cons

Wish the navigation was more simple. Also can we PLEasE get an archive option for reports? My list is a mile long and I only use like three of them. So much scrolling.

“perfect fit for our systems”

Pros

This platform fits perfectly with our existing systems and is so user-friendly. My experience over the years has been outstanding. Lately,the tax team has been phenomenal with urgent issues and their follow-up and quick responses have been a lifesaver.

Cons

Honestly I've got no complaints. It's all good!

“Great at handling random problems”

Pros

It's great at handling random problems that come up when you're juggling a million different things.

Cons

Nothing major to report. It's been working fine for us. Just keep doing what you're doing and rolling out those updates.

“Inefficient payroll due to poor implementation”

Pros

I can pull so much data from this platform and the team is really flexible when we need custom changes. My dedicated rep, Kathy is absolutely incredible and she always goes the extra mile whenever we talk. I'm so grateful for her help!

Cons

I feel like our setup was botched to be honest. It left us with some big gaps. Now processing some payrolls takes forever and eATs up way too much of my time.

“support rep was a hero for our payroll crisis”

Pros

Rebecca was a hero this week. We had a lot of payroll problems after our office closed for bad weather and we were struggling with how to enter hours for our salaried staff. She was super responsive and thorough in helping us fix everything.

Cons

The inclement weather code just stopped working this time? We've used it before with no issues. Support fixed it but it was strange.

“Fast payroll needs a mobile app”

Pros

I appreciate how fast payroll gets processed once it's submitted. And being able to see exactly what my paycheck will be before it even hits my bank account is fantastic.

Cons

One thing I really miss is a mobile app. It would be a game-changer for when I'm not at my computer.

“helpful team that teaches you well”

Pros

Team is so helpful. They take their time to walk you through each step and make sure you actually understand what's happening before you move on.

Cons

I'm trying to think of something I don't like but I've got nothing. This software has made my life so much easier, zero complaints here.

“amazing team with slow follow-ups”

Pros

Customer service team really stands out especially the folks in compliance and tier 2 support.

Cons

The wait times can be a drag sometimes. And they could definitely be faster and more thorough with their integration checks and follow-ups.

“fantastic and easy employer portal”

Pros

We've had a fantastic experience with this platform. We use a few of their products and the employer portal is so easy to use. The support team is also really friendly. Shoutout to amanda, she's been so knowledgeable and helpful to work with.

Cons

so far, so good! Haven't run into any problems yet.