isolved HCM Reviews

“great tools but has many quirks

Pros

Lots of great tools for managing all your HR info. Gets the job done.

Cons

It has so many little quirks that it's easy to get lost and waste a ton of time trying to figure things out.

“Good tools, confusing quirks

Pros

It provides a lot of practical tools that help me manage HR information systems efficiently.

Cons

There are so many small quirks in the system that I often end up confused while trying to work things out which wastes a great deal of my time.

“smooth transition with great rep but recent updates add frustrating clicks

Pros

I was totally worried when we got bought by a bigger company that we'd lose our personal touch but the transition was smooth. We even kept our local rep, Candida Barrera, she's fantastic and so knowledgeable. Getting answers or making changes is very easy with her.

Cons

The recent updates to the views seem like a step back. The old accrual screen was much better. I could see everything at once like the accrual rate and balance and I could edit things right on the main screen. Now I have to click into each column separately which adds so many unnecessary clicks. Making bulk changes is incredibly time-consuming because I have to click into every single employee. The new report archive is also frustrating. When I'm downloading reports, I get lost because there's no gray bar showing me which report I last clicked on. These changes fixed things that weren't broken and honestly, both features were easier to use before.

“happy with the experience overall

Pros

I find the interface very interactive and easy to move around. When our office shifted from local ownership to a corporate model, I worried we might lose that familiar, personal service but the transition was smooth. We were able to keep our local representative, Candida Barrera which was excellent. she's very knowledgeable and makes managing changes or getting answers quick and painless.

Cons

Honestly, the most recent view updates feel like a backwards move to me. Before, the accrual screen was far more convenient. I could view everything at once (accrual rate, balance, editing controls) right on the main page. These days I need to open each column individually, which adds a ton of needless clicking. When I'm doing bulk edits, having to open every single employee record one-by-one eats up a huge amount of time. The redesigned report archive has been equally annoying, while downloading export reports I lose my place because there isn't a gray highlight or marker showing the last report I selected. It seems like they tried to 'fix' things that didn't need fixing and honestly both of those features were easier to use the way they were before.

“good software but inconsistent support causes payroll errors

Pros

seriously love our customer rep, they're so helpful and the software itself is just good enough for what we need.

Cons

When my usual rep, Candida, isn't around, I've had trouble with other support people giving me the wrong info. One time, their bad advice led to me issuing an incorrect check and we had to run a whole special payroll just to fix it. It's so frustrating when you're on a tight deadline and can't trust the help you're getting.

“simple navigation with locked settings

Pros

The navigation is very simple and I actually love the bright pink color scheme! Would totally recommend this.

Cons

I can't even update my own phone number for password resets without asking an admin. It's a real problem especially if I need help after hours.

“RPT Review - isolved HCM

Pros

I really like Isolved's functionality, however, I believe there's still room for improvement in making timekeeping more relevant.

Cons

The Time Off Requests feature poses some challenges for me when it comes to review and approvals.

“Easy to use as an employee

Pros

I'm impressed by how easy it is to clock in, track work weeks, and manage PTO or sick time in real-time. It's self-explanatory and user-friendly.

Cons

Sometimes, there's a bit of sluggishness and loading issues when I clock in and out.

“iSolved help support is great

Pros

Kudos to iSolved for its effective communication, intuitive interface, and the helpful support provided by the staff.

Cons

I haven't encountered any specific issues and my overall experience has been OKAY.

“Great reports with tricky payroll entry

Pros

I can pull all my reports and data right from the portal which is so helpful. The work class section has tons of tracking options and setting up payroll rules for prevailing wage jobs is no sweat. The coolest part? The team built me a custom WH-38 payroll report exactly how I wanted it and they did it super fast.

Cons

Entering payroll can be a bit tricky. The whole process just isn't as simple as I'd like it to be.

“user friendly but often freezes

Pros

I found it really easy to use and I was totally new to this kind of system. Everything just makes sense and is where you'd expect it to be so I'm not wasting time searching for stuff.

Cons

sometimes the system just freezes up on me or refuses to load altogether.

“simple tracking with many features

Pros

Tracking days and handling payroll is so simple. Getting help is easy too. There are a ton of features to check out and I love how it connects everything for admins and employees, makes the whole workflow smooth.

Cons

Nothing really bothers me about this platform. I can't point to any major issues that need fixing.

“a game-changer with confusing parts

Pros

Managing employee profiles has been a game-changer especially for quick hires and storing onboarding docs. The time tracking is spot-on for payroll and the reports are so easy to run and review, whether it's for the month, quarter or year.

Cons

some of the functions are confusing and we've never even figured out what they're for. Also setting up permissions for employees to manage their teams is way more complicated than it should be.

“Feature-rich despite high cost

Pros

It is packed with features but was still easy to set up. The interface is clean and nice to look at which makes using it every day pleasant. Customer service has been great the few times I needed them. The best part is how well it connects with our other software.

Cons

The cost is pretty steep and it takes forever to export reports.

“easy to use with amazing reps

Pros

isolved is a easy to use. So glad I don't have to deal with paper or time cards anymore! And the account reps are amazing whenever I need help.

Cons

Nothing comes to mind that bothers me about this platform.

“quick support and a handy portal

Pros

The support team is quick to respond and always so professional and helpful. The portal itself is very handy and easy to get around.

Cons

I haven't found anything to complain about so far!

“Flexible reporting!

Pros

Using the portal, I'm able to access all my reports and data in one place which makes life a lot easier. The work class area includes numerous tracking features and configuring payroll rules for prevailing wage projects is pretty simple. What stood out most was having a WH-38 Certified payroll report custom-built to match my exact requirements, the team put it together fast and it worked exactly how I needed.

Cons

Entering payroll details can feel a little difficult at times and I think the user interface could be made significantly more easy to align that part of the workflow.

“Simple to learn but sometimes freezes

Pros

Its very simple to use even though I'm unfamiliar with these systems. The layout is interactively arranged and grouped, so finding what I need doesn't take ages.

Cons

Occasionally the app locks up on me or simply refuses to load altogether.

“Easy tracking!

Pros

I really like how easy it makes tracking days and managing payroll details, it's simple to use. Using customer support is also issue-free and clear. There are so many features to try out and I find the integration between admin and employee systems keeps everything running smoothly and makes workflows much more efficient.

Cons

Honestly, I don't have any complaints about this platform. I can't think of any significant problems that need fixing right now.

“Simple Staff Management Solution

Pros

I've found keeping employee profiles in this system really useful, it speeds up bringing people on board and gives us a reliable place to store documents during onboarding. The time-tracking tool is solid for running payroll and I value how easy it is to pull clear reports when I look over our monthly, quarterly and yearly figures.

Cons

There are a few features in the software that confuse me. we've never quite been able to work out their purpose. On top of that, when I try to configure permission levels so each client's staff can run their own teams, the process ends up being unnecessarily complex and more time-consuming than it should be.