“Glitchy app ruins handy features”

Pros

Its handy that I can get my tax forms and schedules.... when the system is working properly.

Cons

The app is glitchy and it doesn't work on all carriers and crashes on me all the time.

“accurate payroll (annoying constant sales)”

Pros

The payroll function is really accurate and makes managing our team so much easier.

Cons

It gets old being constantly nagged to buy more add-on apps. We get it, you have more stuff to sell!

“Accurate pay but pushy on apps”

Pros

I am impressed by how precise the payroll features are and they've made overseeing our team's tasks and payments a lot easier.

Cons

I get irritated by the ongoing pressure to purchase additional add-on apps which becomes annoying after I've used it for a while.

“easy and powerful but slow support”

Pros

Honestly the interface is so easy to use, it just makes sense. My daily tasks are way smoother now. The reporting is crazy powerful and it actually helps me understand our data! Love that I can customize everything for what we need and it doesn't slow down even with all our data. Payroll is surprisingly simple now too.

Cons

When I need help quickly, their customer support can be really slow to respond. It's frustrating.

“friendly tool with confusing reports”

Pros

It's pretty easy to figure out and updates are free which is a nice bonus.

Cons

The report writer can be confusing to figure out and when I contact support about it, they don't always give me the right answers. I usually find better solutions just by searching online myself.

“Great benefits, awful payroll support”

Pros

We've used this for our benefits enrollment for three years. The first year was kinda rough, not gonna lie but the last two have been amazing. Shoutout to Heathe, our Benefits analyst..she was so responsive, knew everything and was just awesome to work with. The online site is easy to use and I love that I can store all our employee files digitally right there.

Cons

Getting help with payroll or tax issues is nearly impossible. They won't let you actually talk to anyone in the tax department, you just get emails saying they're "looking into it." and if you do find someone helpful who's assigned to your account, they've always moved to a different job by the next time you need them. We've been using this for three years and have never talked to the same account rep twice. Every few months, someone new emails me trying to sell more products, saying they're my new rep who's here to help but then I never hear from them again. The customer support is seriously lacking.

“support is a lifesaver, tool has a steep learning curve”

Pros

The support is a lifesaver. I can call anytime with a payroll question, taxes, withholdings, benefits whatever and get someone right away. And everyone I've talked to actually knows what they're doing! They break everything down so it's easy to understand.

Cons

Using this system can be overwhelming especially since I wasn't the one who set it up. I really wish there was a simple step-by-step guide or a PDF for basic tasks and something I could quickly check without having to watch a 20-minute training video that might not even cover what I need. That said, I did find out that customer support is actually really helpful. They'll walk you through any problem as many times as you need.

“customizable but limited control”

Pros

The payroll stuff is super customizable which works great for our weird specific needs. Also Mark has fixed pretty much every problem I've thrown at him.

Cons

The response time when I have questions could definitely be better. It's also frustrating that we admins don't get full access to everything. We're always having to ask for help with basic tasks because our permissions are so limited. I'd love to have more control over rules and settings without having to submit a ticket all the time.

“Lots of info but hard to learn”

Pros

so much info right where you need it. Love that.

Cons

Learning all the features and getting familiar with everything has been pretty challenging for me. It's generally user-friendly but I'm still figuring out how to get the most out of it in my daily work.

“convenient from anywhere”

Pros

I can run all my employee and payroll stuff from anywhere. So convenient for my workflow.

Cons

I've had some recent problems with the data feed to my 401K provider but I'm pretty sure the issue is mostly on their end, not isolved's.

“Great people, limited reporting”

Pros

Having everything in one spot is great even if we don't use all the bells and whistles. My experience got so much better after working with Brooke Allen and our ACA rep, Amanda Young. They're the best.

Cons

The interface could be more interactive and it's not as user-friendly as I hoped. The reporting is also limited and I have a hard time pulling basic employee info when I need it fast.

“fast support with many features”

Pros

support gets back to you so fast and they're really easy to work with. There are a ton of features and we're still new,so it'll take us a minute to get everything set up but I'm impressed so far.

Cons

A couple of small things could use some tweaking but honestly nothing major really bothers me.

“Top notch customer service”

Pros

Heather Cannon's customer service team is top-notch. They've been so helpful.

Cons

Nothing really bothers me about it, I've had a solid experience overall.

“easy rates with poor reporting”

Pros

Veryy easy to adjust our benefit rates when things change. No complaints.

Cons

The benefits reporting isn't great especially after open enrollment is over.

“Amanda made everything easy”

Pros

Amanda Young from support was the best! so nice and helpful and she answered all my questions super fast. Made everything so easy.

Cons

Managing policy groups feels way too complicated. I'd rather just handle them myself instead of needing extra help with such a frustrating process.

“great tools but has many quirks”

Pros

Lots of great tools for managing all your HR info. Gets the job done.

Cons

It has so many little quirks that it's easy to get lost and waste a ton of time trying to figure things out.

“Good tools, confusing quirks”

Pros

It provides a lot of practical tools that help me manage HR information systems efficiently.

Cons

There are so many small quirks in the system that I often end up confused while trying to work things out which wastes a great deal of my time.

“smooth transition with great rep but recent updates add frustrating clicks”

Pros

I was totally worried when we got bought by a bigger company that we'd lose our personal touch but the transition was smooth. We even kept our local rep, Candida Barrera, she's fantastic and so knowledgeable. Getting answers or making changes is very easy with her.

Cons

The recent updates to the views seem like a step back. The old accrual screen was much better. I could see everything at once like the accrual rate and balance and I could edit things right on the main screen. Now I have to click into each column separately which adds so many unnecessary clicks. Making bulk changes is incredibly time-consuming because I have to click into every single employee. The new report archive is also frustrating. When I'm downloading reports, I get lost because there's no gray bar showing me which report I last clicked on. These changes fixed things that weren't broken and honestly, both features were easier to use before.

“happy with the experience overall”

Pros

I find the interface very interactive and easy to move around. When our office shifted from local ownership to a corporate model, I worried we might lose that familiar, personal service but the transition was smooth. We were able to keep our local representative, Candida Barrera which was excellent. she's very knowledgeable and makes managing changes or getting answers quick and painless.

Cons

Honestly, the most recent view updates feel like a backwards move to me. Before, the accrual screen was far more convenient. I could view everything at once (accrual rate, balance, editing controls) right on the main page. These days I need to open each column individually, which adds a ton of needless clicking. When I'm doing bulk edits, having to open every single employee record one-by-one eats up a huge amount of time. The redesigned report archive has been equally annoying, while downloading export reports I lose my place because there isn't a gray highlight or marker showing the last report I selected. It seems like they tried to 'fix' things that didn't need fixing and honestly both of those features were easier to use the way they were before.

“good software but inconsistent support causes payroll errors”

Pros

seriously love our customer rep, they're so helpful and the software itself is just good enough for what we need.

Cons

When my usual rep, Candida, isn't around, I've had trouble with other support people giving me the wrong info. One time, their bad advice led to me issuing an incorrect check and we had to run a whole special payroll just to fix it. It's so frustrating when you're on a tight deadline and can't trust the help you're getting.