isolved HCM Reviews

“Great support to fix problems

Pros

I can't say enough about Amanda and Linda, they were a huge help when I had to sort out some ACA issues. They guided me through the correction steps in a clear, step-by-step way and made the whole process far easier to follow. I truly appreciated how friendly and patient they were.

Cons

Honestly, I wish these kinds of problems didn't happen at all. I really miss having someone local I could contact directly when issues pop up, it would make troubleshooting so much more convenient and reassuring.

“good platform with room for growth

Pros

I've noticed the customer support staff really know their business and are genuinely helpful whenever I reach out.

Cons

Instead of the constant stream of emails I keep getting, I'd much prefer them to call me so interactions feel more personal and direct.

“Promising platform

Pros

Working with Marquis has been amazing, they take care of every bit of the heavy lifting on my behalf.

Cons

I've run into a few sales reps in the past who were pretty unhelpful and gave the impression they didn't really care about providing decent customer service.

“Handles everything but slow support

Pros

It handles our entire payroll smoothly, taxes, benefits, timecard rules, garnishments everything. It all calculates and deducts automatically which saves us a ton of time. It's got us covered from payroll straight through to benefits and tax management.

Cons

Their support team doesn't always get back to you quickly when you need help.

“amazing and immediate customer service

Pros

Customer service is fantastic. They respond immediately and you get fast results.

Cons

I honestly can't think of anything bad to say about this platform.

“fast help with slow tax department

Pros

The rep I worked with today got back to me super fast and was really helpful.

Cons

The customer service in the tax department can be pretty slow to respond sometimes.

“great support but needs more features

Pros

support really came through for me with my I-9 questions. They were very responsive even during the crazy year-end rush.

Cons

I am still waiting for them to add more features. They're relatively new to the PEO market so they're still figuring things out.

“Helpful team with an old manual

Pros

I can handle alot of admin tasks on my own with this system and whenever I'm confused about something, their customer support gets back to me right away.

Cons

The admin manual could really use an update and it feels outdated for handling my day-to-day tasks.

“payroll problems

Pros

It's amazing that I can just pick up the phone and get instant help whenever I need it. It's fantastic.

Cons

We run into problems with payroll submissions way too often. The system just won't let us get things done on time and it's really frustrating when deadlines are coming up.

“everything in one place

Pros

I love having everything in one spot. It's so convenient that one system can handle it all for us!

Cons

The reporting system feels different from what I'm used to so it's just not very easy for me.

“Quick help and fast results

Pros

Their customer service is outstanding, they get back to you immediately and I see fast results every time.

Cons

I can't come up with any negatives to say about this platform.

“All in one solution

Pros

Having everything centralized in one place is something I genuinely value, it's really convenient that one system can take care of all our needs!

Cons

I'm not finding the reporting interface familiar because it works differently from what I'm used to, it doesn't feel very simple to me.

“Incredible staff but limited screens

Pros

The staff is absolutely incredible. Honestly their customer service is the best I've ever experienced.

Cons

I can't open multiple screens in the same browser at once which is very limiting when I'm trying to do a few things at the same time.

“powerful with excellent support

Pros

It is powerful but still easy for everyone on my team to use. The best part is the support staff and they're actual payroll experts. They understand�why�you're asking a question instead of just reading from a script.

Cons

The training is actually excellent but I wish it was broken down a bit more. For example the Time training covers really complex Hours allocation stuff right in the first course and you only get a week to finish it all. I think a tiered approach would be better where you take a basic course first before jumping into the complicated things. But honestly having too much great training is a pretty good problem to have! :)

“smooth transition with sales pressure

Pros

The transition this year was so smooth after they took over our old payroll company. We even got to keep our same rep, which was fantastic and the communication was great. The AEE webpage makes grabbing paystubs super easy. I'm excited to start using more of their HR services in March and see what else they can do!

Cons

There is not much I dislike but during the sales presentation for HR services, I felt a lot of pressure to sign up right away even though we weren't planning to start until March. I had to keep explaining our timeline to multiple people before they finally understood we wanted to wait.

“everything I need at my fingertips

Pros

I have everything I need right here. My rep is the best and makes the whole process incredibly smooth.

Cons

I haven't really come across anything that bothers me yet.

“simple UI and fantastic service

Pros

UI is pretty good and makes everything simple. The customer service team is fantastic and so helpful. Plus, processing everything is incredibly quick.

Cons

Honestly can't think of anything negative to say about this platform.

“samantha makes everything easier

Pros

I really appreciate having samantha as part of the experience, she makes using everything so much easier.

Cons

Nothing really stands out as a problem when I'm using this platform.

“Reliable payroll solution we trust

Pros

This year's transition went far more smoothly than I expected after they acquired our payroll provider. We were able to keep our same rep which was a huge relief, and the communication throughout the whole process was consistently clear and helpful. I find the AEE webpage really user-friendly. pulling up paystubs is quick and simple. We're genuinely looking forward to starting with more of their HR services in March and trying out the other features they offer.

Cons

There really isn't much I have problems with, but during the HR services sales demo I did feel pressured to sign up on the spot even though our plan was to wait until March. I had to keep restating our implementation timeline to several different people before anyone seemed to grasp that we wanted to delay which became frustrating.

“user-friendly but slow support

Pros

The user-friendly interface really stands out. We use this constantly and as a partner, we need reliable software that can handle a high volume of work. This makes setting up new clients and adding services so much smoother. It's exactly what we needed.

Cons

Customer support response times can be really frustrating especially for anything that isn't payroll. The team doesn't always have the deep knowledge we need and it's tough to get a quick reply unless it's specifically about processing payroll. They have these response time standards but if your urgent issue isn't about payroll, you can't even mark it as urgent. It just makes it hard to get help when you really need it.