isolved HCM Reviews

“convenient support calls but frustrating reports

Pros

Getting through to support is really easy. I appreciate that I don't have to wait long for someone to pick up the phone when I call.

Cons

Reporting feature is frustrating to work with and I find myself struggling to go through all the different report options.

“great and helpful team

Pros

I've had a great experience with the isolved team, everyone is friendly and genuinely helpful! Our current admin, Angel, really knows her stuff and has a great eye for detail.

Cons

I have nothing negative to mention, everything works perfectly for me.

“Getting help is really simple

Pros

Getting help is really simple.. Whenever I have a problem, there's always someone available to help me out.

Cons

Can't really think of anything negative right now, it's been consistently reliable.

“A Truly Simple System

Pros

UI is so interactive that making updates takes no time and I find changing details simple. My overall interactions with the Isolved team have been positive. everyone is approachable and truly supportive. Angel, our current administrator, is very knowledgeable and pays close attention to every little detail.

Cons

I really don't have any complaints to share, everything functions smoothly for me and I haven't faced any issues.

“Always Available Help

Pros

When I need help, reaching out is super easy. I can always find someone available to help with any issues that arise.

Cons

NO CONS. I've found it to be consistently dependable.

“convenient but delayed support

Pros

Processing my payroll every week is really convenient and simple for me.

Cons

While the support team does fix our issues, having them in a different time zone can create delays when we have an urgent problem.

“Friendly but slow email help

Pros

I always get really helpful and friendly support from their customer service team.

Cons

Getting answers through email support takes way longer than just picking up the phone for a call.

“faster and easier payroll

Pros

Payroll processing has become so much faster and easier with this system.

Cons

Nothing comes to mind that bothers me about it.

“best Support!

Pros

I've always received very helpful, friendly assistance from their customer support team whenever I need it.

Cons

email support takes longer to get answers than speaking with someone over the phone.

“Very helpful and friendly support

Pros

The support team is very helpful and everyone I've talked to has been really friendly.

Cons

NO CONs so far.

“Super Helpful Team

Pros

I've had a great experience with the support team, they've been very helpful and every person I've interacted with has been genuinely friendly.

Cons

Honestly nothing negative comes to mind about it so far, I don't have any dislikes at the moment.

“fantastic service with missing functions

Pros

I think the customer service team is fantastic. They have a ton of different ways to get help which is really useful.

Cons

The platform just doesn't have all the functions I need yet so I still have to use other tools to get my work done properly.

“efficient website with great support

Pros

Website is easy to use and whenever I have a question, the customer service people are not only nice but they actually know what they're talking about.

Cons

I was really frustrated that we couldn't update our banking details through the portal ourselves. It was such an inconvenience.

“quick support from real people

Pros

The support team is so quick to respond. My favorite part is that I can actually talk to a real person when I need help. I never get stuck with a dumb chatbot or a confusing phone menu.

Cons

Nothing really comes to mind that I'd change about this platform.

“Efficient and Friendly Service

Pros

I find the portal incredibly easy to use and whenever I reach out for help the customer service team are personable and clearly know what they're doing.

Cons

It felt really frustrating that we couldn't update our banking details through the portal that ended up being a genuine inconvenience for us.

“Excellent Support Experience

Pros

I love their support team, real humans pick up and respond quickly. The support crew is super prompt and I appreciate being able to talk to an actual person whenever I need help. There are no annoying bots or endless phone menus to wade through, it's a relief.

Cons

I can't think of anything I would change about this platform right now.

“amazing customer care

Pros

Having Cynthia Meyers as our main contact has been amazing. She gets back to me very fast and her answers are always detailed and really helpful.

Cons

I keep getting bombarded with sales calls from different reps who are always switching out. Every new person wants to schedule an account review but we don't need them, we just use this for payroll and that's it.

“unified HR and payroll platform

Pros

I love that everything is in one place. Time tracking, payroll, benefits stuff and our yearly reviews are all right there in the same system.

Cons

sometimes after they update the platform, features get moved around and I have to waste time figuring out where everything went.

“Complex Payroll Made Easy

Pros

One thing I really appreciate about iSolved is its versatile customer support and the options for self-service available to employees.

Cons

The phone app has glitches, and the 3FA doesn't always register on the first try.

“I like that it has Mobile application

Pros

I really like how effortless it is to use the mobile application and the software overall, especially considering the sizable number of employees we have.

Cons

I find Isolved adequate for meeting our organization's needs.