isolved HCM Reviews

“Why I love isolved!

Pros

I'm really thankful for how streamlined the payroll administration and timekeeping system are. It's incredibly convenient for supervisors and managers. Also, the Share and Perform system are great additions for performance monitoring and customized training.

Cons

I faced some initial hurdles with certain aspects of the performance and learning management systems during setup, but they've proven effective after implementation.

“isolved Denkai review

Pros

iSolved is a breeze to use for administrators, managers, and employees alike.

Cons

I have some criticisms about customer service and support; it seems they're mainly focused on upselling. Communication with the representative is limited, and as a small company, I feel somewhat overlooked.

“the best for Payroll Usage

Pros

I'm grateful for the user-friendly interface of the system and the ability to tailor features to the specific needs of our clients.

Cons

Retrieving necessary information for the stop payment process and check status may take some time.

“Offer multiple customization offer!

Pros

It's impressive how iSolved offers such a wide range of customizable options to meet diverse business needs.

Cons

Implementation took a while for a new product, and proactive follow-up was needed on our end to ensure resolution and completion.

“Why I like Isolved

Pros

I find iSolved to be incredibly user-friendly, requiring minimal training to grasp.

Cons

Our team sometimes find difficulty with the reporting module, especially with language translation for basic users.

“Isolved is top tier

Pros

The easy navigation and prompt customer service of iSolved are definitely worth mentioning.

Cons

I have no specific complaints or dissatisfaction regarding Isolved.

“Payroll Services Great

Pros

I must commend iSolved for the flexibility and customizability of its payroll services.

Cons

PTO tracking is subpar, with calculation errors and challenges in user-friendliness, particularly for multiple days off for the same PTO type.

“Isolved software Review

Pros

Using iSolved's Payroll and HR Management platforms is so easy and that is why i like it a lot.

Cons

Developing custom reports using the Report Writing feature was difficult.

“Worst service

Pros

I'm quite satisfied with iSolved; I haven't encountered any significant issues with the system or service.

Cons

I'm generally dissatisfied with the functionality of the customer service system and perceive a lack of knowledge.

“Isolve is great HR solution

Pros

iSolved has really simplified our HR processes, and I couldn't be happier with the overall experience.

Cons

I suggest simplifying and streamlining the Shared and Perform systems for evaluations.

“Easy Payroll Processing

Pros

I find iSolved perfect for payroll processing; it's simple, easy to navigate, and the support resources are quite helpful.

Cons

Changes to the Self-Service login and issues with critical reports not being communicated during updates have caused me frustration. Depending on customer service for password resets has been challenging.

“Isolved software Overview

Pros

iSolved is very user-friendly, and their responses to questions are always timely.

Cons

Background processes in payroll, especially reports sent to 401 providers are a concern.

“Sleek design and reliable

Pros

The ease of use and the fresh look with each update are what I like the most about iSolved.

Cons

There are issues with self-serve functionality and challenges in assisting employees who struggle to log in.

“iSolved 4Q Review

Pros

The knowledge and problem-solving abilities of the customer service team at iSolved are commendable.

Cons

PTO tracking for employees is unreliable, especially when a time card isn't submitted on time, leading to concerns about system reliability.

“change is constant..

Pros

iSolved offers a range of support features like learning videos and reminders, making it easy to handle reports and deadlines.

Cons

I request better follow-up and quicker resolution of cases, along with direct access to subject matter experts.

“My ISolved Experience

Pros

I appreciate the different levels for approvals of time off and time cards within iSolved.

Cons

Although I faced no specific drawbacks, I feel there's a need to set up more areas for efficient product use.

“An all-in-one HR/Payroll System

Pros

iSolved covers the entire employee cycle comprehensively, including ATS and benefits modules.

Cons

Feedback on customer support is mixed; while some staff are helpful, it's challenging to keep track of numerous individuals involved.

“simple UI but buggy and slow

Pros

What I like about this platform is how simple it is to find my way around. It just makes sense from the moment you log in.

Cons

support tickets take way too long to get resolved and honestly, the support team doesn't seem to know the platform as well as they should. I wish they were actual experts instead of just reading from scripts. What really gets me is how they keep rolling out new paid features that are full of bugs. We signed up for the Onboarding feature two years ago because it was supposed to make everything easier, collecting forms, managing documents, the whole process. But we still can't even use it because the form checkboxes are broken and the fillable fields are all misaligned. We told them about this right away and they said they knew about the problems, but they won't give us any timeline for fixes. It's been two years! For a feature we're paying for, that's just unacceptable. We have high standards for our new hires, so we can't use something that doesn't work.

“real time saver

Pros

It does all the math for me automatically and that saves me a ton of time.

Cons

We had some early hiccups with tip reporting and processing but they've been sorted out now.

“smooth input with slow support answers

Pros

Putting new information into the system feels really smooth.

Cons

Customer service doesn't always have the answers I need right away and when they don't, I'm stuck waiting for several days to hear back from someone.