“Isolved is top tier”

Pros

The easy navigation and prompt customer service of iSolved are definitely worth mentioning.

Cons

I have no specific complaints or dissatisfaction regarding Isolved.

“Payroll Services Great”

Pros

I must commend iSolved for the flexibility and customizability of its payroll services.

Cons

PTO tracking is subpar, with calculation errors and challenges in user-friendliness, particularly for multiple days off for the same PTO type.

“Isolved software Review”

Pros

Using iSolved's Payroll and HR Management platforms is so easy and that is why i like it a lot.

Cons

Developing custom reports using the Report Writing feature was difficult.

“Worst service”

Pros

I'm quite satisfied with iSolved; I haven't encountered any significant issues with the system or service.

Cons

I'm generally dissatisfied with the functionality of the customer service system and perceive a lack of knowledge.

“Isolve is great HR solution”

Pros

iSolved has really simplified our HR processes, and I couldn't be happier with the overall experience.

Cons

I suggest simplifying and streamlining the Shared and Perform systems for evaluations.

“Easy Payroll Processing”

Pros

I find iSolved perfect for payroll processing; it's simple, easy to navigate, and the support resources are quite helpful.

Cons

Changes to the Self-Service login and issues with critical reports not being communicated during updates have caused me frustration. Depending on customer service for password resets has been challenging.

“Isolved software Overview”

Pros

iSolved is very user-friendly, and their responses to questions are always timely.

Cons

Background processes in payroll, especially reports sent to 401 providers are a concern.

“Sleek design and reliable”

Pros

The ease of use and the fresh look with each update are what I like the most about iSolved.

Cons

There are issues with self-serve functionality and challenges in assisting employees who struggle to log in.

“iSolved 4Q Review”

Pros

The knowledge and problem-solving abilities of the customer service team at iSolved are commendable.

Cons

PTO tracking for employees is unreliable, especially when a time card isn't submitted on time, leading to concerns about system reliability.

“change is constant..”

Pros

iSolved offers a range of support features like learning videos and reminders, making it easy to handle reports and deadlines.

Cons

I request better follow-up and quicker resolution of cases, along with direct access to subject matter experts.

“My ISolved Experience”

Pros

I appreciate the different levels for approvals of time off and time cards within iSolved.

Cons

Although I faced no specific drawbacks, I feel there's a need to set up more areas for efficient product use.

“An all-in-one HR/Payroll System”

Pros

iSolved covers the entire employee cycle comprehensively, including ATS and benefits modules.

Cons

Feedback on customer support is mixed; while some staff are helpful, it's challenging to keep track of numerous individuals involved.

“simple UI but buggy and slow”

Pros

What I like about this platform is how simple it is to find my way around. It just makes sense from the moment you log in.

Cons

support tickets take way too long to get resolved and honestly, the support team doesn't seem to know the platform as well as they should. I wish they were actual experts instead of just reading from scripts. What really gets me is how they keep rolling out new paid features that are full of bugs. We signed up for the Onboarding feature two years ago because it was supposed to make everything easier, collecting forms, managing documents, the whole process. But we still can't even use it because the form checkboxes are broken and the fillable fields are all misaligned. We told them about this right away and they said they knew about the problems, but they won't give us any timeline for fixes. It's been two years! For a feature we're paying for, that's just unacceptable. We have high standards for our new hires, so we can't use something that doesn't work.

“real time saver”

Pros

It does all the math for me automatically and that saves me a ton of time.

Cons

We had some early hiccups with tip reporting and processing but they've been sorted out now.

“smooth input with slow support answers”

Pros

Putting new information into the system feels really smooth.

Cons

Customer service doesn't always have the answers I need right away and when they don't, I'm stuck waiting for several days to hear back from someone.

“complete tool with small login issues”

Pros

This tool is so complete and it does everything we need. The reporting is especially impressive and is exactly what we wanted.

Cons

Lately our staff has been having some login issues since the most recent update.

“Friendly but Costly”

Pros

I've found the customer service people to be genuinely friendly and helpful. they answer most of my questions pretty fast. What stands out for me is how it copes with our oddball situations that other systems couldn't handle. The site is easy to use and feels interactive, which smooths out my day-to-day work. There are loads of HR service choices if we decide to grow, and the reporting tools give me everything I need. In my experience, the payroll preview and registers are hands-down the best I've come across among the alternatives we tried.

Cons

The way tax issues get sorted takes forever and my bills are higher than with some other payroll providers we've compared. I'm not a fan of the timesheet review interface. it's awkward when I need to tweak entries. On top of that, the new MFA rules they introduced for all users bother me.

“best customer support”

Pros

Whenever I reach out, the support crew really goes out of their way to help me. Today Angel stood out and was exceptional when I contacted them!

Cons

their reply times can sometimes be slower than I'd like, which occasionally slows down my workflow.

“A Perfect, Affordable solution”

Pros

After trying out multiple HR platforms, I was pleasantly surprised at how well this solution matched our company's requirements. Having a single dedicated account representative has made communication far simpler and the cost is very fair given the features included.

Cons

I haven't faced any significant issues so far, everything functions as anticipated and the support team has been dependable and easy to collaborate with.

“An essential daily tool”

Pros

Whenever I run into issues, the customer support team gets back to me quickly and actually helps sort things out, which I really value. Getting everything implemented was simpler than I expected. I had the system up and running far sooner than I thought I would. I use this tool every day now, it's become an indispensable part of my workflow. The interface feels interactive from the first time I open it, so there wasn't much of a learning curve to deal with. What stands out the most for me is the extensive feature set that covers almost everything I need.

Cons

The integration process can be pretty tough at times and I often find myself unsure about how frequently I actually need to use some of the features. I discovered that its difficult to use which makes using the product less efficient than I'd like. That extra friction slows me down until I've fully learned the ins and outs, and overall it makes it harder for me to be as productive as I hoped.