isolved HCM Reviews

“very helpful support team

Pros

The support team is very helpful and knowledgeable, they consistently come through whenever I need help.

Cons

there aren't any real issues, everything runs smoothly and the support team remains excellent.

“A stellar enrollment specialist

Pros

Having Heather Cannon as our Open Enrollment Specialist was a game-changer. she absolutely crushed it. From the start her experience was obvious: she put together a clear milestone timeline that kept our team on schedule, managed every upload flawlessly and always asked the right questions. I'm really hoping she'll be assigned to our account again next year because she smoothed out the entire process and made what could have been chaotic feel easy.

Cons

I honestly struggle to pinpoint any real negatives. The support crew has been excellent, they reply fast and actually offer useful guidance whenever I reach out.

“Surprisingly Simple to Use

Pros

Learning this system was easy and I find it very easy to move around. What I especially like is how easy it is to enter direct deposit information, truly no fuss. The ACA tools alone have saved me a ton of time compared to the payroll systems I used before.

Cons

No cons so far.

“User-Friendly

Pros

It is very user friendly, everything sits right where I'd expect it to be. The navigation feels natural whether I'm using it as an employee or dealing with admin duties. The payroll tools are especially notable for being simple, and I was pleased by how simple the implementation turned out to be. Customer support has been consistently reliable as well.

Cons

What frustrates me most is the benefits management reporting. without real system integration it's essentially unusable and forces me to do extra manual work because I can't pull one simple report containing all the fields benefits vendors need. There is a report you can run but instead of listing employee SSNs it spits out our company's internal employee ID numbers which are useless for carriers. That means I spend time matching and merging two separate exports to get a complete file. On top of that, the way the system records changes is a major worry. When I use the onboarding workflow, the change log lists the approver as the person who made the change rather than the actual new hire who entered their own data. That mix-up could cause serious compliance and liability problems if wrong information is entered. think incorrect direct deposit numbers that could lead to missed pay. Overall these reporting and audit-trail gaps create annoying extra steps and real risk.

“A good new rep

Pros

Today I had a really positive experience working with my new rep, Jess Moquin and felt she handled everything very well.

Cons

I feel their customer support could definitely be improved, it should be more responsive and generally better organized.

“Up-to-Date System

Pros

the payroll service is rock and consistently up-to-date with every legal change and policy update as they occur, and the benefits module has completely changed the way we manage those processes.

Cons

As an admin, I would like to have access to every menu option.

“easy from the start

Pros

The user interface feels very interactive and getting started with it was an absolute easy.

Cons

I haven't experienced any problems myself but several coworkers have told me they've faced some difficulties specifically with the reporting tools and features.

“High Quality Reports

Pros

I've found the archived reports and returns to be exceptionally well-produced and that makes my accounting team's work so much easier.

Cons

There have been just a handful of small glitches but they get fixed quickly so I really don't have anything major to complain about.

“very responsive support team

Pros

Support team is very responsive and they're consistently willing to jump in and help whenever I run into problems or have questions.

Cons

As a smaller company, we don't yet have all the bells and whistles that the larger HCM platforms provide.

“Everything in one place

Pros

What I really value is that everything my team requires is always easy to access. For a compact team like ours this system fits neatly and everyone remains informed through fast messaging and timely updates.

Cons

Sometimes I have to click through a bunch of different screens to find certain features. The layout isn't always easy to figure out, so I end up having to search around for what I need.

“Too Many Portals to Remember

Pros

I really value that the different systems usually work together simplely and there's many selection of features across the various services. When everything is functioning as it should, I find the whole setup very helpful and time-saving.

Cons

Navigating between so many separate URLs to find the correct portal has been a real pain, and I wish there were a single place to log in to everything. Our rollout itself was bumpy. we ran into numerous system faults during onboarding that caused constant delays and made what should have been a simpled process feel drawn-out and far more frustrating than expected.

“smooth but limited setup

Pros

using between pages is very smooth and simple, and the customer support team has been a pleasure to collaborate with!

Cons

the customization choices are rather restricted, I'm uncertain whether that's specific to our Performance HCM configuration or indicative of a wider limitation across the platform.

“Well-supported system

Pros

One thing I appreciate is how easy the system is to use. The customer support staff are consistently there when I have questions or need assistance. iSolved University gives me training content and guides that answer majority of my concerns. Benefit enrollment and payroll processing are the areas that shine the most. The implementation team was excellent and they led me through each phase and ensured I felt confident using it. I use it daily for my company and for our clients and it handles everything smoothly.

Cons

The only real drawback I can point to is that some features aren't available yet, but they're usually marked as "coming soon" updates. Honestly, everything I've used so far has worked really well overall and it's just that the platform keeps evolving, so you may have to wait for certain functionality to roll out.

“Smooth payroll transition with excellent support

Pros

The payroll system is far easier to use than the one we used previously.

Cons

Although Janet on customer support was terrific, I'm still forced to call iSolved every time I need assistance adding extra entries or charges that I ought to be able to enter myself.

“All Data in One Place

Pros

It is really easy to get around and I like that everything I need is stored together in one place.

Cons

Honestly, the reporting tools feel somewhat clunky to me and I struggle with the report writer because its interface isn't very simple or easy to move through.

“Helpful, but Frequent Logouts

Pros

The customer support team is incredibly responsive and helpful. This product provides everything I need to manage payroll processing without a hitch.

Cons

Being kicked out every thirty minutes and having to log back in repeatedly is really annoying, it disrupts my workflow and frustrates me.

“iSolved is user friendly

Pros

iSolved has become more user-friendly, and communication has definitely improved.

Cons

Time & Attendance feature has quirks and issues.

“New to iSolved

Pros

I find iSolved invaluable for its human resources features, with payroll being a crucial component.

Cons

There was a learning curve during the system's implementation and training.

“This Hr software is User Friendly

Pros

iSolved meets ACA requirements and simplifies our payroll processing, making it easy to use.

Cons

I have no major concerns with Isolved.

“isolved is a good tool for us.

Pros

iSolved has an intuitive interface, a great Applicant Tracking System, excellent customer support, and a straightforward payroll process.

Cons

Features like reporting, benefits management, and workflow are positive aspects.