isolved HCM Reviews

“AMC Links Group Review

Pros

I appreciate how seamlessly iSolved integrates with our existing systems and its excellent ease of use.

Cons

I faced no challenges like other software in the implementation of Isolved.

“isolved time clock system

Pros

It's so convenient to punch in and out, submit time-off requests, and access relevant information through iSolved.

Cons

Customer service is terrible. I faced difficulties in reaching helpful support and that also costed me much of my time.

“Positive review

Pros

The availability of iSolved staff via phone and email, and their willingness to assist and guide users, is commendable.

Cons

I had initial difficulty maneuvering through Isolved, which improved with continued use.

“No one to talk to or resolve issues

Pros

Some employees have expressed dissatisfaction with iSolved's limited compatibility for direct deposits with certain banks.

Cons

There are challenges in working with early direct deposit banks, leading to employee dissatisfaction.

“Doesn't work for me

Pros

Unfortunately, everything with iSolved has felt like a chore lately or hasn't met our expectations.

Cons

Criticisms of loading issues, login difficulties, and limited functionalities were reported.

“quite User Friendly

Pros

I find the payroll entry process in iSolved to be straightforward, especially with its automatic saving feature.

Cons

I have positive feedback on the ease of payroll entry.

“Expense request interface

Pros

iSolved makes it easy to approve reimbursement requests and facilitate payment.

Cons

I acknowledge the functionality that allows approval of reimbursement requests submitted by employees.

“Not overly complex

Pros

The extensive features and capabilities of iSolved are commendable, especially once set up.

Cons

Setting up workflows and processes is chaallenging due to scattered fields in different areas of Isolved.

“Exceptional Customer Service

Pros

I'm grateful for the excellent customer service and the overall ease of use in iSolved. Its features for payroll, PTO management, and report generation are top-notch.

Cons

I have positive feedback on customer service and features facilitating payroll, PTO tracking, and HR management.

“The best customer service

Pros

Whenever I've called, roughly once a week since I started this job earlier this year, the customer service has been absolutely incredible. Whether I end up speaking with my usual rep or someone new, it's honestly the best support I've experienced. Even when my question is really simple or unusually complex and abstract, the person answering is always upbeat and genuinely excited to help. They never make me feel foolish or like I'm being a bother, you can literally hear them smiling through the phone and sense their real desire to assist. I truly appreciate everyone who has helped me get comfortable with this new program.

Cons

I find the interface a bit clunky and not as simple as I'd like and I often struggle with navigation when I'm trying to get things done. I really wish they had a mobile app so I could access everything from my phone when I'm away from my desk.

“great self-service

Pros

I really value how much it lets me handle on my own, getting payroll ready and submitting it is simple, generating reports takes no time, and the customer support staff have been excellent whenever I've reached out for assistance.

Cons

It's frustrating that they no longer supply blank check stock and envelopes, because I relied on that. I can order replacements via isolved, yet those shipments are limited to small quantities instead of the larger bulk orders I require.

“Easy to learn

Pros

I learned the different functions and capabilities fairly fast. the HRIS is simple to use and very user-friendly.

Cons

We frequently have to pick up the phone and request that they enable specific features for our account.

“outstanding support

Pros

Amanda managed every detail and kept me updated during the entire troubleshooting process. Her professionalism, knowledge and sincere warmth truly eased what might have been an anxious experience, and her responsiveness throughout the ordeal was remarkable.

Cons

I truly can't come up with any downsides, the whole process felt easy and my experience was completely simple.

“fast and reliable team

Pros

From my experience, their support team answers incredibly fast no matter what comes up. My main contact, Jess Moquin, keeps on top of everything, and her teammates are just as dependable.

Cons

I can't really find any major drawbacks, this solution has worked perfectly for our needs so far.

“Great support but frequent turnover

Pros

the reps here are unbelievably upbeat and they regularly bend over backwards to assist me whenever I need help.

Cons

Dealing with the continual staff churn is really irritating, each time I finally feel comfortable with a representative they disappear and I'm left having to recount my whole setup and the issues all over again.

“An all-around fantastic team

Pros

everyone I've interacted with has been friendly and genuinely helpful. One person who stood out was Jess Moquin, she was consistently professional, knowledgeable and ready to assist whenever I needed help. I'm so happy she earned a promotion, although I'll really miss collaborating with her.

Cons

Honestly, I can't come up with any real negatives, everything functions smoothly for me and I haven't run into issues.

“An intractive system for all

Pros

I find the interface incredibly interactive, it's easy to use no matter what role I'm in. Our account rep also replies very quickly whenever we have questions and the onboarding flow is excellent, it really aligns bringing new hires up to speed with virtually no issue.

Cons

I'm currently running into some issues configuring document attachments for one client's onboarding. it's a bit finicky but I'm collaborating with my account rep to iron out the kinks and get everything working properly.

“Never looked back

Pros

iSolved is easy to use and understand, and their customer service is amazing.

Cons

I find Isolved easy to use and understand, with amazing customer service.

“iSolved is robust

Pros

I value iSolved for its customer service, timely responses, and the ease of finding reports and information.

Cons

I appreciate the knowledgeable responses from customer service and the tracking of finance and benefits.

“Good for payroll

Pros

Processing payroll is a breeze with iSolved.

Cons

I appreciate the streamlined process of payroll administration facilitated by iSolved, emphasizing its efficiency and straightforwardness.