“One Complete HR System”

Pros

It genuinely covers nearly every HR task we have. I use it for maintaining employee records, running performance evaluations, managing onboarding, handling open enrollment, tracking time, processing payroll, and keeping employees informed. basically it supports our whole HR lifecycle. Moving almost entirely away from paper has saved us a huge amount of time and issue. The layout and navigation are fairly user-friendly, even for our shop-floor staff who don't consider themselves very tech-literate. A majority of people installed the mobile app and got comfortable with it without much formal training. I also value that the vendor continuously enhances the product. they regularly push out updates that add capabilities or resolve bugs we face. Having a dedicated client services manager has been a big plus. She gets back to me quickly when I have questions, so I rarely feel left waiting for answers. On the uncommon occasions where I needed to reach general support urgently, hold times were short. typically under five minutes if there was any wait. it is flexible enough to meet a wide range of HR needs. There are alot of optional modules that would expand its power even further, though each extra module comes with an added cost. While I'd love to turn on all the advanced capabilities, our organization isn't quite large enough yet to justify spending for every single premium feature.

Cons

I often find it frustrating to locate the exact report I need, usually ending up running several versions before getting the right data because the descriptions aren't clear enough. While custom reporting is an option, I've struggled to build my own reports even after training. My support rep is great for basics but complex issues can lead to lengthy fixes and my feature requests seem to vanish without follow-up. Many of the best features come with added costs, making them hard to afford though the platform is very powerful if you can pay for the premium options. Despite some hurdles, senior management has consistently stepped up to address our concerns and overall, the system meets our needs well.

“Easy to Learn, Full of Tools”

Pros

I picked up it really quickly and it's loaded with all the HR and payroll features our team genuinely relies on at work every single working day.

Cons

I honestly can't identify any serious problems. Each month I see them rolling out fresh features and improving the platform.

“Clean Look”

Pros

Lately I've been really appreciating the refreshed interface design, the screens are cleaner and much easier on my eyes now.

Cons

I find their support ticket process frustrating. When I need help it feels clunky and doesn't resolve issues efficiently.

“Solid tech but slow support”

Pros

Under the hood it feels very dependable and when I use it daily I find it remarkably simple to operate.

Cons

I'd prefer the support team got back to me more quickly.

“Great setup help”

Pros

I've found the support staff to be outstanding at troubleshooting issues and walking me through the entire setup, guiding me step by step until everything worked.

Cons

At first it can feel a bit clunky, but once I get used to it the navigation becomes much easier!

“Why isolved is a Lifesaver”

Pros

I'm a fan of iSolved for its payroll features, HR capabilities, and how simple it is to schedule employees.

Cons

I affirm that Isolved is the best without any negative remarks.

“Too many issues”

Pros

Tracking time off, both used and available, is made easy with iSolved.

Cons

There is some difficulty in using the software for certain applications.

“Isolved opinion”

Pros

The interface of iSolved is easy to understand, with breakdowns that enhance comprehension.

Cons

My overall feedback is positive, but there's occasional confusion in the time card section, depending on hours and job schedule.

“isolved a mystery”

Pros

While I initially liked iSolved, I found it more challenging to use after an upgrade.

Cons

Sometimes there is a perceived lack of user-friendliness and ease of navigation in Isolved.

“iSolved Pros and Cons”

Pros

Being able to track contributions to FSA benefits and easily manage FSA reimbursements are definite positives.

Cons

Going into a new year with rollovers and using rolled-over money to cover FSA expenses is challenging that requires additional paperwork.

“Great software! I like it.....”

Pros

Overall, I've had a great experience using iSolved.

Cons

I have positive feedback on the overall usefulness of the tool.

“Support team is friendly!”

Pros

The support team at iSolved has been incredibly helpful, especially when addressing questions and issues.

Cons

I had a negative experience with a specific customer service representative and ongoing struggles with certain reports.

“They bought my previous vendor and I must be too small as they are not responsive”

Pros

Unfortunately, I've been dissatisfied with iSolved's responsiveness to inquiries related to IRS refunds.

Cons

I have complaints about poor customer service, lack of account representative authority, and delayed responses.

“Isolved customer support is top notch”

Pros

The standout aspect of iSolved for me has been their customer service.

Cons

We face difficulties in accessing the site and expressed a desire for an app, highlighting challenges in the system's usability.

“Excellent Guide Through Setup”

Pros

Alex(CSR) is very knowledgeable and he walked me through the whole setup step by step. it lets me create different coverage types on the fly, which matched our needs perfectly. I also appreciate that I can add notes about employees and attach links or flyers. that's been very handy for our team.

Cons

So far I haven't come across any real problems with the parts I've worked on. That said, the UI could use a refresh. it isn't the most attractive to look at and could benefit from some visual updates.

“very helpful support team”

Pros

The support team is very helpful and knowledgeable, they consistently come through whenever I need help.

Cons

there aren't any real issues, everything runs smoothly and the support team remains excellent.

“A stellar enrollment specialist”

Pros

Having Heather Cannon as our Open Enrollment Specialist was a game-changer. she absolutely crushed it. From the start her experience was obvious: she put together a clear milestone timeline that kept our team on schedule, managed every upload flawlessly and always asked the right questions. I'm really hoping she'll be assigned to our account again next year because she smoothed out the entire process and made what could have been chaotic feel easy.

Cons

I honestly struggle to pinpoint any real negatives. The support crew has been excellent, they reply fast and actually offer useful guidance whenever I reach out.

“Surprisingly Simple to Use”

Pros

Learning this system was easy and I find it very easy to move around. What I especially like is how easy it is to enter direct deposit information, truly no fuss. The ACA tools alone have saved me a ton of time compared to the payroll systems I used before.

Cons

No cons so far.

“User-Friendly”

Pros

It is very user friendly, everything sits right where I'd expect it to be. The navigation feels natural whether I'm using it as an employee or dealing with admin duties. The payroll tools are especially notable for being simple, and I was pleased by how simple the implementation turned out to be. Customer support has been consistently reliable as well.

Cons

What frustrates me most is the benefits management reporting. without real system integration it's essentially unusable and forces me to do extra manual work because I can't pull one simple report containing all the fields benefits vendors need. There is a report you can run but instead of listing employee SSNs it spits out our company's internal employee ID numbers which are useless for carriers. That means I spend time matching and merging two separate exports to get a complete file. On top of that, the way the system records changes is a major worry. When I use the onboarding workflow, the change log lists the approver as the person who made the change rather than the actual new hire who entered their own data. That mix-up could cause serious compliance and liability problems if wrong information is entered. think incorrect direct deposit numbers that could lead to missed pay. Overall these reporting and audit-trail gaps create annoying extra steps and real risk.

“A good new rep”

Pros

Today I had a really positive experience working with my new rep, Jess Moquin and felt she handled everything very well.

Cons

I feel their customer support could definitely be improved, it should be more responsive and generally better organized.