isolved HCM Reviews

“Everything in one place

Pros

Most of the time I can locate everything I need within a single interface and that really saves me a significant amount of time because I don't have to switch between multiple systems.

Cons

On a number of pages the visual style feels outdated and unattractive to me which makes my experience less engaging than it could be.

“Outstanding tool with helpful guides

Pros

using it is really interactive and every customer service representative I've dealt with has been helpful, informative and clearly knows their stuff. There's also a university-style section that provides all the training materials and key information employees need to handle their day-to-day tasks.

Cons

I find it annoying that they add extra fees for certain procedures. for example, reversing a direct deposit incurs an additional charge. It's not something that breaks things but it's definitely frustrating to run into.

“Fantastic direct email access

Pros

Having direct email contact with my account rep has been amazing. I receive prompt replies and they cover all my questions thoroughly in a single message, so I never need to send follow-up emails for clarification.

Cons

Honestly I can't think of any negatives to mention about this payroll solution.

“EXCELLENT and dedicated support

Pros

I've had exceptional experiences with customer support, particularly when working with Courtney Buckler. she took the time to thoroughly investigate my issues and came up with practical fixes that actually solved the problems.

Cons

the interface can be somewhat hard to navigate at times and I'm really hoping for a downloadable mobile app. I've heard a version is in development, which makes me hopeful and excited.

“Customer service really stands out

Pros

exceptional the customer support is here. Our Benefits Analyst was fantastic, walking us step-by-step through the whole benefits onboarding process and making it smooth and easy to understand.

Cons

The training videos usually don't cover what I actually need, so I've ended up wasting a lot of time digging through material to try to locate anything remotely useful.

“Flexible as we grow

Pros

Being able to add modules as our needs grow is something I truly value because it keeps things flexible for my team. My Customer Success Manager has been very helpful and quick to respond and their open, simple communication makes collaborating so much simpler.

Cons

I find that communicating with my service representative often isn't direct enough and I end up losing time on long back-and-forth email threads instead of getting fast, simpled answers when I need them.

“Absolutely outstanding customer service

Pros

I've genuinely experienced absolutely outstanding customer service here, Janet went well beyond expectations. she was very thorough, kept working with me step by step and didn't leave until every single issue I had was completely resolved.

Cons

Honestly, I haven't noticed anything problematic so far. everything's been smooth for me up to this point!

“Consistent efficient and supportive

Pros

The integration and ease of use with iSolved are top-notch. Shoutout to the tax team for their exceptional handling of time-sensitive issues.

Cons

Dealing with different teams is acknowledged as both a challenge and a benefit providing specialized support.

“I chose iSolved over ADP

Pros

Timely answers for payroll and benefits through iSolved's customer service have been a lifesaver. Plus, the platform's repository of various reports is a big plus.

Cons

Concerns about the pricing structure and high fees for service add-ons especially for non-profits.

“Intuitive and Great Customer Service!

Pros

The navigation on iSolved is smooth, and the features keep getting better. Kudos to the customer support representative for their responsiveness and friendliness.

Cons

We faced initial challenges with support due to company growth, but it eventually got satisfactory with personalized support.

“Overall Satisfied with iSolve

Pros

iSolved's support for hourly staff in managing time, pay, and benefits is really amazing.

Cons

This software is not a good choice when it comes to user-friendliness particularly in modifying the display of information in summary views.

“Overall Great

Pros

iSolved is easy on the eyes for both employees using self-service features and administrators running reports.

Cons

Employee dissatisfaction with the benefits enrollment portal's usability and lack of side-by-side benefit option comparison.

“Easy To Use

Pros

Managing timecards and calculating hours and leave accruals with iSolved is a breeze.

Cons

user interface for the app needs massive improvement

“I was forced to use isolved by my current local payroll processor

Pros

Unfortunately, I didn't have any specific positive feedback to provide for iSolved this time.

Cons

There are occasional navigational challenges while editing employee information. Also, its difficult to locate the "submit" button.

“A supportive but fragmented team

Pros

Working with my team has been great, they consistently offer support and are always willing to help whenever I need it.

Cons

Because the company has expanded so dramatically, everything feels more scattered now. I can never tell which department handles what, so rather than navigating the official channels, I keep a list of helpful people and reach out to those individuals directly when I need assistance each time.

“incredible customer service experience

Pros

From my experience, the customer support at this company is truly outstanding. whenever I've needed help their team has consistently gone the extra mile to assist me. Every exchange I've had has felt excellent and they make sure I feel recognized and appreciated as a customer.

Cons

I really can't come up with any significant complaints about this service. perhaps that's actually a sign of how well they operate, which feels like a nice problem to have.

“Easy access and a solid tool

Pros

I can easily open this on my phone or my computer and the layout is really easy to find my way around. Overall, it's a dependable platform that meets my needs well.

Cons

My hope is that the company doesn't grow so big that it loses the personal touch we've always appreciated.

“team that goes the extra mile

Pros

I have noticed the support team consistently goes above and beyond to help me out.

Cons

At times I've found the reps can be a little slow to reply when things are busy.

“very responsive and efficient team

Pros

Their customer service team is impressively quick to respond and very efficient. Whenever I have a problem, their reps are consistently willing to assist and put in real effort to fix things promptly.

Cons

I can't think of any downsides. Their support has been top-notch and I'm genuinely satisfied with the product overall and very pleased.

“Solid software, poor customer service

Pros

I find it really simple to use and I appreciate that employees can access their own pay information directly.

Cons

It would help if communication between departments improved and I've also found the reporting tools to be quite limited. When I need help, getting support has been rather frustrating.