“Payroll processing and HR data entry in one place is great”

Pros

iSolved has really stepped up the game with its technology, making it so easy to centralize all HR and payroll data. Plus, knowing it's safe and accessible from anywhere is a huge relief.

Cons

Communication challenges noted with difficulties in conveying messages and concerns about bespoke report charges.

“Very responsive but too many clicks”

Pros

support team is amazingly quick to respond and they're always on hand to help whenever I need assistance.

Cons

It feels like I have to go through far too many steps and clicks to find what I'm looking for. honestly, it's like wandering through a maze just to access basic features.

“A fantastic tool”

Pros

Working with Kathryn Baldwin has been excellent, she's always very helpful each year with my questions and makes certain our open enrollment proceeds smoothly. I genuinely value her partnership and support.

Cons

There's an incredibly annoying coding bug that originated when they purchased The Payroll Company. it continually associates our account with some unrelated organization called InStream Solutions, which we have absolutely no connection to. That mix-up constantly disrupts our tax filings and new hire registrations. I've contacted numerous people, sent emails and made phone calls, but no one seems able to resolve it.

“Too many choices, too many risks”

Pros

There are tons of features to dig into and the reporting tools really impress me, delivering exactly what I need.

Cons

I find it can become overwhelming given all the available choices. if I'm inexperienced, I could easily make mistakes.

“Great service but slow changes”

Pros

the customer service is spot-on. They consistently do an amazing job making sure their customers are well taken care of.

Cons

I've found that implementation can be noticeably slow because there are so many hoops to jump through when we're trying to roll out new ideas.

“Outstanding Support Experience”

Pros

Their support team gets back to you quickly and actually takes the time to dig into issues when you need help. I recently had an exceptional ACA compliance session with Erin Turner. she was amazing and really knew her stuff. Our account manager, Annemarie Jarcho, kept checking in to make sure we connected and I'm so glad she persisted. That conversation really opened our eyes to a whole bunch of features we didn't even realize were already available to us.

Cons

Honestly, I can't think of anything I dislike about this system at the moment. After moving over from Jet Pay, the difference has been incredible and immediately noticeable. With Jet Pay, their customer service was awful. they would always say they needed to involve another support team who never followed up. We ended up having to chase them repeatedly for answers and constantly restart the process from scratch which was extremely frustrating.

“truly fantastic help desk”

Pros

support team here is truly outstanding, any time I have a problem or need clarification, every representative I've dealt with has been very helpful and quick to respond.

Cons

If I could change just one thing, it's the way everything resets while I'm using the time entry grid, aside from that issue, I think it's fantastic.

“Fast help but clunky documents”

Pros

Whenever I reach out with a question, the support team replies really quickly and I genuinely appreciate that prompt response.

Cons

I find that sending documents through DocuLink for signatures can feel somewhat clunky and it doesn't always perform as smoothly as I would expect.

“complete hr and payroll tool”

Pros

Since early 2017 I've been using it and it genuinely covers every angle we need. Its payroll module is flexible and integrates smoothly with both POS systems and spreadsheet uploads. I especially value how it aligns all of our HR responsibilities and the hiring/recruitment tools have been vital in building and supporting our team. Overall it's been a reliable, all-in-one solution for us.

Cons

Lately I've noticed the quality of customer service has slipped over the past few years. I used to have a single point of contact, but that's no longer the case. now everything is routed through a general email address and response times are slower. It often feels like I'm being passed between different people every time I reach out.

“Genuinely besttttttttt support”

Pros

I've found the support team to be genuinely courteous, they always go the extra mile to help me with any issues I come across.

Cons

So far, I haven't run into any real problems, nothing really stands out as an issue yet.

“Simple and Reliable 401K Tool”

Pros

We've got a system that packs alot of tools and plenty of settings to tailor it to our company's requirements. Today, Janet Froman truly went out of her way to walk me through the 401(k) safe harbor math in our payroll reports. She handled every question with professionalism, deep knowledge and calm patience. her help was the key to finally getting everything straightened out.

Cons

I would prefer if we were assigned a single, dedicated customer service representative to handle our account.

“Don't know how I survived without it.”

Pros

Managing a team across different states has been a breeze with iSolved. I love how it handles state and federal tax reporting, direct deposit, and even has a mobile app for expenses processing.

Cons

I request for enhancing functionality in the expense module for improved ease of use and reporting.

“Easy integration but terrible support”

Pros

At first glance, the interface felt sleek and professional which immediately caught my eye. I also loved that the ATS connected neatly with our HRIS. that link simplified several workflows and made day-to-day processes noticeably easier.

Cons

Honestly the support team has been awful. they consistently point fingers at our organization instead of offering real help. Their response times are painfully slow, and when they eventually reply, the fixes they provide usually don't solve the problem. We've experienced offer letters failing to send and watched requisitions vanish without explanation. The entire platform feels glitchy and unreliable. From my perspective they've put all their effort into flashy sales pitches and demos, leaving customer support neglected. Even the reports are frequently incorrect, often about half the time.

“Modernized our hr completely”

Pros

I am really impressed with how easily it handles payroll and consolidates HR data into one platform. It has pushed our tech stack forward to current standards. Having the ability to reach all systems from any location while keeping security tight is amazing.

Cons

We've had recurring communication problems with the vendor. At one point they modified a system report without any notification and now the report no longer supports our workflows. on top of that, they're proposing a paid custom report to restore functionality. In addition, there's an automated email feature that consistently fails to reach our inbox when messages are sent through it and we've double-checked that the issue isn't coming from our end.

“Reliable with excellent support”

Pros

For several years I've relied on it at my company and I'd confidently suggest it to coworkers who are evaluating an HCM solution. More recently I've been notably impressed by the tax team. in our organization they respond to urgent matters with real efficiency and care.

Cons

Having dedicated specialists for different functions is helpful but it gets annoying when my issue requires me to coordinate with several departments. sometimes I really wish there was a single point of contact who could manage everything from beginning to end. It would simplify things a lot for me.

“Everything in one place”

Pros

Most of the time I can locate everything I need within a single interface and that really saves me a significant amount of time because I don't have to switch between multiple systems.

Cons

On a number of pages the visual style feels outdated and unattractive to me which makes my experience less engaging than it could be.

“Outstanding tool with helpful guides”

Pros

using it is really interactive and every customer service representative I've dealt with has been helpful, informative and clearly knows their stuff. There's also a university-style section that provides all the training materials and key information employees need to handle their day-to-day tasks.

Cons

I find it annoying that they add extra fees for certain procedures. for example, reversing a direct deposit incurs an additional charge. It's not something that breaks things but it's definitely frustrating to run into.

“Fantastic direct email access”

Pros

Having direct email contact with my account rep has been amazing. I receive prompt replies and they cover all my questions thoroughly in a single message, so I never need to send follow-up emails for clarification.

Cons

Honestly I can't think of any negatives to mention about this payroll solution.

“EXCELLENT and dedicated support”

Pros

I've had exceptional experiences with customer support, particularly when working with Courtney Buckler. she took the time to thoroughly investigate my issues and came up with practical fixes that actually solved the problems.

Cons

the interface can be somewhat hard to navigate at times and I'm really hoping for a downloadable mobile app. I've heard a version is in development, which makes me hopeful and excited.

“Customer service really stands out”

Pros

exceptional the customer support is here. Our Benefits Analyst was fantastic, walking us step-by-step through the whole benefits onboarding process and making it smooth and easy to understand.

Cons

The training videos usually don't cover what I actually need, so I've ended up wasting a lot of time digging through material to try to locate anything remotely useful.