isolved HCM Reviews

“Nora went above and beyond

Pros

Nora truly went above and beyond to help me resolve my issue. Even when her phone connection kept dropping, she made a point of calling me back immediately after we were disconnected. I found her very pleasant the entire time and she handled everything efficiently so the problem was resolved quickly.

Cons

I seldom run into problems when I call with questions and I make those calls quite frequently.

“A quick and helpful team

Pros

the team has been super helpful and responds really quickly whenever we reach out. Angel Villanueva was a standout, he answered my emails promptly and kept the communication clear and consistent throughout our exchanges.

Cons

I still haven't come across anything worth criticizing so far.

“Easy to use but no dedicated rep

Pros

ui really simple to use and it's clear they keep improving the product. they regularly roll out updates and add new features to keep everything feeling current.

Cons

What disappoints me is that we don't have a dedicated rep or team for our account because of that, the support experience has been lacking.

“An easy benefits setup

Pros

Yesterday I finally got the hang of the OE Wizard for onboarding new employee benefits and honestly it felt like a revelation. The support team patiently guided me through each step and even emailed the directions afterward so I could follow along later. It's super interactive and has freed up hours of my time because I no longer have to manage everything by hand, which has been a huge relief.

Cons

Honestly I struggle to come up with any real complaints about this one.

“Reliable Support When I Need It

Pros

I find the interface very interactive and whenever I have questions the support team responds quickly with always useful answers.

Cons

Accessing the Self-Service section is sometimes difficult for people on my team. they frequently struggle to get logged in.

“My go to tool!

Pros

the support team is absolutely fantastic and genuinely helpful and the program itself is really easy to use and work with.

Cons

I can't think of anything about this system that I would want to criticize.

“Complete and positive solution

Pros

Honestly I am amazed by just how much this tool is capable of handling. it feels very all-encompassing. Working with Heather has been a real pleasure, she's consistently upbeat and brings a genuinely positive energy to every conversation we have.

Cons

At times it becomes fairly complicated and in my experience it takes a level of familiarity to use it well. I would say some prior experience is definitely needed to really get the hang of it.

“fast and professional team

Pros

I'm genuinely impressed by the customer support team here, whenever I put in a ticket they respond quickly and handle everything professionally from start to finish.

Cons

A few of my teammates and I still find the layout somewhat confusing and it can be a little tricky to get around at times.

“Almost everything in one place

Pros

I really like that almost everything is gathered in one spot and the layout makes it fairly easy to find what I need without much effort.

Cons

When I go through the reports, the navigation feels pretty awkward and I end up hunting for reports that seem to be tucked away in strange places.

“Essential tools in one place

Pros

One thing I really appreciate about it is how it bundles all the essential tools into a single spot. it's genuinely convenient to have everything available without having to switch between different apps.

Cons

What really bothers me is being required to use authentication codes every time I clock in, it feels like an unnecessary extra step that gets in the way of a quick start to my shift.

“Terrible Company

Pros

I've found iSolved's system for time attendance to be quite user-friendly.

Cons

I have an overall negative experience due to poor customer service and frequent system issues.

“Isolved the perfect pick!

Pros

iSolved has truly simplified payroll tasks for me with its advanced tracking capabilities.

Cons

I have overall positive feedback on responsive customer care, but it still can be further improved.

“Great System but lacked support

Pros

The platform's ease of learning and integration capabilities have been impressive.

Cons

Departure due to insufficient support and challenges in transitioning from individual to team assistance.

“Simple timesheet access

Pros

Its very simple to pull up timesheets and the contact information for employees assigned to specific clients and it's such a time-saver because I no longer have to ask the client directly every time I need those details.

Cons

I'd find it helpful if the app included some simple, step-by-step instructions for getting around. Even though it's mostly simple, I worry that users who aren't very comfortable with technology could use a little more guidance to get up and running.

“complete go-to solution

Pros

I've come to rely on this as my main tool for tracking hours, running payroll, and managing benefits. I found the setup for our benefit plans pretty simple and now team members can quickly view their full compensation details. The onboarding flow for benefits stands out. it's notably smooth and really helps new hires settle in faster.

Cons

Every so often I run into a delay when trying to get help if my account representative isn't available.

“Reliable solution with room for growth

Pros

I have noticed inquiries get answered very fast and Mike Cushman is outstanding at his work. he handles everything simply and replies to my questions easily.

Cons

the website is sometimes hard to use, it feels overly repetitive in places and I frequently can't remember exactly where to go when I need to make updates or changes efficiently.

“Helpful team but limited options

Pros

the team managing our account is incredibly responsive and they're reliably ready to jump in and help whenever we need them.

Cons

I find the customization choices rather limiting, there's a lot of formatting and workflow stuff that would truly suit our specific needs much better if I had greater control over how everything is set up.

“Great experts, poor support

Pros

I've had a great experience working alongside Tahisia Morrow and Lisa Holman, I find they truly understand their roles and keep everything operating without a hitch.

Cons

Honestly, the customer service team doesn't always seem well-informed and I'm not satisfied with my customer success manager either. I also find that our field staff have a hard time using the platform, it's far from user-friendly for people working out in the field and creates extra issue for them.

“Fast replies but too many calls

Pros

I have always received fast email replies and our account representative Mike Cushman is very dependable and professional.

Cons

It gets really frustrating having so many automated messages swamping my inbox and they end up calling me far too frequently even though I never asked them to.

“Helpful in emergencies

Pros

In major emergencies, a few team members always step up and make sure everything gets resolved. Compared to our old HRIS, where I had to deal with reps who didn't understand our payroll workflows and often seemed indifferent, this has been a breath of fresh air. Just yesterday I had to void an entire payroll and two people went above and beyond to take care of it correctly and quickly, which I really appreciated.

Cons

The tax area has definitely improved, but I'm still running into delays when cases are opened and worked on, which continues to cause some frustration and sometimes slows down our processes.