“Flexible as we grow”

Pros

Being able to add modules as our needs grow is something I truly value because it keeps things flexible for my team. My Customer Success Manager has been very helpful and quick to respond and their open, simple communication makes collaborating so much simpler.

Cons

I find that communicating with my service representative often isn't direct enough and I end up losing time on long back-and-forth email threads instead of getting fast, simpled answers when I need them.

“Absolutely outstanding customer service”

Pros

I've genuinely experienced absolutely outstanding customer service here, Janet went well beyond expectations. she was very thorough, kept working with me step by step and didn't leave until every single issue I had was completely resolved.

Cons

Honestly, I haven't noticed anything problematic so far. everything's been smooth for me up to this point!

“Consistent efficient and supportive”

Pros

The integration and ease of use with iSolved are top-notch. Shoutout to the tax team for their exceptional handling of time-sensitive issues.

Cons

Dealing with different teams is acknowledged as both a challenge and a benefit providing specialized support.

“I chose iSolved over ADP”

Pros

Timely answers for payroll and benefits through iSolved's customer service have been a lifesaver. Plus, the platform's repository of various reports is a big plus.

Cons

Concerns about the pricing structure and high fees for service add-ons especially for non-profits.

“Intuitive and Great Customer Service!”

Pros

The navigation on iSolved is smooth, and the features keep getting better. Kudos to the customer support representative for their responsiveness and friendliness.

Cons

We faced initial challenges with support due to company growth, but it eventually got satisfactory with personalized support.

“Overall Satisfied with iSolve”

Pros

iSolved's support for hourly staff in managing time, pay, and benefits is really amazing.

Cons

This software is not a good choice when it comes to user-friendliness particularly in modifying the display of information in summary views.

“Overall Great”

Pros

iSolved is easy on the eyes for both employees using self-service features and administrators running reports.

Cons

Employee dissatisfaction with the benefits enrollment portal's usability and lack of side-by-side benefit option comparison.

“Easy To Use”

Pros

Managing timecards and calculating hours and leave accruals with iSolved is a breeze.

Cons

user interface for the app needs massive improvement

“I was forced to use isolved by my current local payroll processor”

Pros

Unfortunately, I didn't have any specific positive feedback to provide for iSolved this time.

Cons

There are occasional navigational challenges while editing employee information. Also, its difficult to locate the "submit" button.

“A supportive but fragmented team”

Pros

Working with my team has been great, they consistently offer support and are always willing to help whenever I need it.

Cons

Because the company has expanded so dramatically, everything feels more scattered now. I can never tell which department handles what, so rather than navigating the official channels, I keep a list of helpful people and reach out to those individuals directly when I need assistance each time.

“incredible customer service experience”

Pros

From my experience, the customer support at this company is truly outstanding. whenever I've needed help their team has consistently gone the extra mile to assist me. Every exchange I've had has felt excellent and they make sure I feel recognized and appreciated as a customer.

Cons

I really can't come up with any significant complaints about this service. perhaps that's actually a sign of how well they operate, which feels like a nice problem to have.

“Easy access and a solid tool”

Pros

I can easily open this on my phone or my computer and the layout is really easy to find my way around. Overall, it's a dependable platform that meets my needs well.

Cons

My hope is that the company doesn't grow so big that it loses the personal touch we've always appreciated.

“team that goes the extra mile”

Pros

I have noticed the support team consistently goes above and beyond to help me out.

Cons

At times I've found the reps can be a little slow to reply when things are busy.

“very responsive and efficient team”

Pros

Their customer service team is impressively quick to respond and very efficient. Whenever I have a problem, their reps are consistently willing to assist and put in real effort to fix things promptly.

Cons

I can't think of any downsides. Their support has been top-notch and I'm genuinely satisfied with the product overall and very pleased.

“Solid software, poor customer service”

Pros

I find it really simple to use and I appreciate that employees can access their own pay information directly.

Cons

It would help if communication between departments improved and I've also found the reporting tools to be quite limited. When I need help, getting support has been rather frustrating.

“Nora went above and beyond”

Pros

Nora truly went above and beyond to help me resolve my issue. Even when her phone connection kept dropping, she made a point of calling me back immediately after we were disconnected. I found her very pleasant the entire time and she handled everything efficiently so the problem was resolved quickly.

Cons

I seldom run into problems when I call with questions and I make those calls quite frequently.

“A quick and helpful team”

Pros

the team has been super helpful and responds really quickly whenever we reach out. Angel Villanueva was a standout, he answered my emails promptly and kept the communication clear and consistent throughout our exchanges.

Cons

I still haven't come across anything worth criticizing so far.

“Easy to use but no dedicated rep”

Pros

ui really simple to use and it's clear they keep improving the product. they regularly roll out updates and add new features to keep everything feeling current.

Cons

What disappoints me is that we don't have a dedicated rep or team for our account because of that, the support experience has been lacking.

“An easy benefits setup”

Pros

Yesterday I finally got the hang of the OE Wizard for onboarding new employee benefits and honestly it felt like a revelation. The support team patiently guided me through each step and even emailed the directions afterward so I could follow along later. It's super interactive and has freed up hours of my time because I no longer have to manage everything by hand, which has been a huge relief.

Cons

Honestly I struggle to come up with any real complaints about this one.

“Reliable Support When I Need It”

Pros

I find the interface very interactive and whenever I have questions the support team responds quickly with always useful answers.

Cons

Accessing the Self-Service section is sometimes difficult for people on my team. they frequently struggle to get logged in.