isolved HCM Reviews

“Iisolved - A capable software

Pros

I've found iSolved to be incredibly user-friendly, and their customer service is top-notch.

Cons

I'm still struggling to find certain items in the system.

“A More Simplified System

Pros

I've noticed employees being more active in time tracking and PTO tracking since we started using iSolved. Plus, payroll processing has been simple, and the customer service is excellent.

Cons

I've had difficulties creating custom reports. I think the process needs to be simpler.

“incredible support team

Pros

Customer support is amazing. they're so personable and walk me through every issue step by step. Having used several other payroll providers, this company really rises above the rest, honestly, it's a solid 11 out of 10.

Cons

I haven't yet faced any issues they weren't able to resolve.

“Fantastic team with clunky mobile

Pros

I've found the support team exceptional, with Laura Ryals consistently going above and beyond.

Cons

On my phone the mobile site feels clumsy. I wish they created a native app instead of merely resizing the website because navigation still remains awkward.

“Great service!

Pros

support has made me really satisfied. April Lasola and her crew are outstanding. they respond to me quickly and provide useful answers every time. Also, handling things over email has simplified everything and made interactions far more convenient.

Cons

Lately the flood of sales outreach has been excessive. To make matters worse, they're not limiting communications to me alone. my whole team is getting pestered. Colleagues keep forwarding me the messages they're receiving, so my inbox is full of duplicates. It's honestly overwhelming while I'm still learning the new system we just purchased.

“Friendly support with many solutions

Pros

the representatives I've worked with are very friendly and genuinely helpful. they turn each interaction into a pleasant one. What really impressed me is the breadth of payroll solutions they provide, which can accommodate businesses of any size or requirement. Whether we only need simple payroll processing or prefer the complete package that includes HR tools and benefits administration, they have options that fit. Overall, my time with them has been fantastic and I would definitely recommend their services to anyone searching for a trustworthy payroll partner.

Cons

There was a stretch when I kept getting far too many sales calls and emails from them, and it really disrupted my workflow. I understand they're trying to promote additional services but the volume felt overpowering at times. Fortunately, that's improved a lot recently. the number of outreach attempts has dropped considerably compared to past years.

“Great technology

Pros

It runs smoothly for our team. Being able to link it with the ATS and S&P platforms keeps processes simple. I also must shout out Danna Carranza. she's been incredible and we could use more reps with her dedication on the team.

Cons

Support staff often seem unfamiliar with the various modules which frustrates me when I'm seeking assistance. The ATS itself feels rudimentary and could benefit from more candidate engagement tools. the reporting in particular is weak and fails to provide the meaningful insights I need.

“Easy and helpful for everyone

Pros

I find the interface really interactive and there are loads of step-by-step guides that make it simple for both our partners and our clients to quickly get up to speed.

Cons

For me, the left-hand menu feels a bit cluttered and could be organized better, or ideally let me rearrange the item order to suit my workflow.

“Strong tools, missing one link

Pros

the payroll tools exceptionally powerful and their human capital management functions significantly simplify how our HR team handles day-to-day processes.

Cons

I'd like the new-hire reporting tool to have built-in connections to state agencies, because that would make the whole process much smoother.

“hard to use

Pros

Over the last four months, Vania has been incredibly helpful, whenever I reach out she responds quickly and gets back to me right away whenever I need assistance.

Cons

interface feels awkward and not particularly simple. there are far too many tabs and I often find myself digging through several different screens just to pull up details for a single employee. It would make life a lot easier if I could edit someone's tax details and their time entries from a single page instead of having to jump between areas. Another annoying issue I run into is that when managers update information it doesn't automatically flow through to the payroll admin, so I end up entering the same data twice.

“Quick Setup but Slow Payoff

Pros

For me, the university section and its search tools make finding things really simple and easy to use.

Cons

I find the customer support infuriating, reaching a live person seems almost impossible and getting issues sorted out takes far too much time.

“My go to solution!

Pros

Honestly, what keeps wowing me is how all-encompassing it is. it genuinely feels like the creators thought through every HR and payroll scenario I might run into. It makes managing human capital so much easier, and I've seen it perform smoothly whether it's used by a small company or a huge enterprise.

Cons

For me the main downside is the price. I notice it can be on the expensive side. Having said that, their fees are competitive compared with other HCM systems and in my experience the return and functionality justify the money you end up spending.

“Saves time, but support can wait

Pros

Using it has massively increased my efficiency and whenever I'm unsure about something their customer support is excellent. a single phone call usually fixes the issue and gets me back on track.

Cons

For tougher technical problems they open a support ticket and escalate the issue to Level 2, which means I'm left waiting for another team to reach out, that handoff can result in the problem staying unresolved for a couple of days.

“Made our work much smoother

Pros

The range of platforms available eases our HR workload. Since we implemented this system, we've successfully built our environment into a flexible HRIS platform.

Cons

I haven't really found any serious issues to gripe about. when glitches occur, their team fixes them quickly.

“Efficient solution overall

Pros

Our team experienced so many workflow choke points disappear with this tool. The latest updates are outstanding and everyone here genuinely likes the new features.

Cons

I've found customer support has deteriorated since we began using this platform. We no longer have a dedicated team, responses take much longer, and our support contacts keep changing constantly. The Share and Perform option is way too complex. Their training window is simply not long enough for me to truly learn how to use it.

“All info in one spot

Pros

The best part for me is having every employee's details consolidated in one place, it makes locating information so much simpler.

Cons

I just don't have enough time to really explore all the features I'd like to use. Customer support can be pretty frustrating at times, although I do have a few go-to people I reach out to when I need help.

“Great help, reports are tricky

Pros

I've found their customer support to be outstanding, whenever I reach out there's always someone available to help me and they actually understand what they're talking about.

Cons

When I'm using the system, I find the reporting tools a bit tricky to navigate and not as simple as I'd hoped when I'm trying to pull specific data.

“Help that goes beyond

Pros

I was impressed by the support team when I ran into questions about calculations in the ACA module. Amanda Y did more than simply respond to my query. she dug deeper, provided everything I needed and even shared helpful extra information I hadn't thought to ask for.

Cons

I've noticed that cases sometimes take longer to resolve than I'd prefer.

“A team that knows their stuff

Pros

Honestly I've found the support crew to be genuinely knowledgeable and they consistently go out of their way to help whenever I need assistance.

Cons

I don't have any real complaints, whenever an issue pops up, the support team responds immediately and makes sure everything is resolved for me.

“Very patient staff

Pros

When I reach out, the team are always remarkably patient and helpful whenever I have questions. they consistently make sure to walk me through things and explain everything clearly.

Cons

Honestly, I can't think of any downsides to share. everyone on the team has been so supportive that I don't have anything negative to point out!