“Many features but awful support”

Pros

everything at one place. Even though some features require additional fees and certain parts could use work, it clearly has the promise to provide everything a business needs in a single solution for those seeking that level of convenience.

Cons

Whenever something goes wrong or I need help, interacting with their customer support feels like a nightmare. So many features remain locked away from users, compelling me to contact support over and over. Almost every conversation with their staff ends up being frustrating and very time-consuming.

“Responsive team with confusing layout”

Pros

Whenever I reach out, the support team gets back to me incredibly fast and I really like that the in-app virtual assistant gives very detailed answers, so I can quickly resolve issues without having to place a phone call.

Cons

I've noticed the layout isn't as simple as it could be. I often end up searching around for particular tools because there's not enough clear direction pointing me to where things are located.

“Excellent support for newcomers”

Pros

I really appreciated how patient and supportive Cindy Brewer was. She took the time to walk me through a variety of federal and state forms I hadn't haveed before, clearly explaining how to help new employees complete each step of the process. She even provided updated copies of the forms for our records which turned out to be an enormous help.

Cons

I haven't run into any problems yet, although I also haven't used the system extensively. overall, everything seems to be working fine so far.

“complete suite for growth”

Pros

it genuinely simplifies and speeds up workflows for companies that are scaling by bringing a wide, all-in-one assortment of tools together in one centralized place.

Cons

The customer support channels feel fairly limited to me. I'd really appreciate the addition of a live chat feature to sit alongside the phone and email options that are available now.

“Quick Problem Resolution”

Pros

Personally, I find the layout interactive and easy to use and it didn't take me long at all to learn where everything is.

Cons

I get annoyed that the menu topics aren't listed alphabetically, which makes searching for items take more time than it should.

“Perfect for Report Writer”

Pros

Being able to write custom reports with iSolved is a real plus, and it's surprisingly simple to do.

Cons

Desire for easier access to specific fields when writing reports and the ability to use all system fields.

“iSolved is a good product easy to use and they have great customer service.”

Pros

I've had a great experience with iSolved's customer service. They really go above and beyond to assist users.

Cons

Acknowledgment of ongoing feature implementation based on user feedback.

“I am a Daily User”

Pros

Accessing payroll and timekeeping features on iSolved is a breeze for employees.

Cons

Challenges noted in points tracking time-off requests for salaried employees and limitations on termination screen notes.

“ease of use/customer support - good one”

Pros

Letting iSolved handle tax filing has been a huge weight off my shoulders.

Cons

Difficulty in finding the right reports and complexity in building customized reports.

“My iSolved experience”

Pros

I really appreciate the overall quality of iSolved as a payroll product, especially the positive experiences I've had with their customer service.

Cons

I'm really pleased with the quality of the product, the customer service, and my overall experiences with iSolved.

“iSolved is a phenomenal HCM system with even better customer/client support!”

Pros

The quick and detailed responses from iSolved's customer support team have been fantastic, and I find the platform very easy to use.

Cons

I don't have any specific issues or dislikes. I'm generally satisfied.

“Best payroll software”

Pros

I'm grateful for how easy it was to learn iSolved's system, especially with the additional support from iSolved University.

Cons

I haven't identified any concerns. I expect to continue having positive experiences.

“What i think about Isolved”

Pros

The simplicity of processing payroll with iSolved, which eliminates the need for manual calculations, is a huge plus for me.

Cons

I've been having ongoing issues with making PTO changes.

“I am a happy iSolved client”

Pros

iSolved seems perfect for small companies, and I've been impressed by its Applicant Tracking System.

Cons

I've noticed a decrease in personalization and responsiveness, which has led to some issues being missed.

“I love isolved!!”

Pros

The ease of navigation and lack of complexity in using iSolved have really stood out to me.

Cons

I don't have any specific dislikes about iSolved.

“Iisolved - A capable software”

Pros

I've found iSolved to be incredibly user-friendly, and their customer service is top-notch.

Cons

I'm still struggling to find certain items in the system.

“A More Simplified System”

Pros

I've noticed employees being more active in time tracking and PTO tracking since we started using iSolved. Plus, payroll processing has been simple, and the customer service is excellent.

Cons

I've had difficulties creating custom reports. I think the process needs to be simpler.

“incredible support team”

Pros

Customer support is amazing. they're so personable and walk me through every issue step by step. Having used several other payroll providers, this company really rises above the rest, honestly, it's a solid 11 out of 10.

Cons

I haven't yet faced any issues they weren't able to resolve.

“Fantastic team with clunky mobile”

Pros

I've found the support team exceptional, with Laura Ryals consistently going above and beyond.

Cons

On my phone the mobile site feels clumsy. I wish they created a native app instead of merely resizing the website because navigation still remains awkward.

“Great service!”

Pros

support has made me really satisfied. April Lasola and her crew are outstanding. they respond to me quickly and provide useful answers every time. Also, handling things over email has simplified everything and made interactions far more convenient.

Cons

Lately the flood of sales outreach has been excessive. To make matters worse, they're not limiting communications to me alone. my whole team is getting pestered. Colleagues keep forwarding me the messages they're receiving, so my inbox is full of duplicates. It's honestly overwhelming while I'm still learning the new system we just purchased.