“Friendly support with many solutions”

Pros

the representatives I've worked with are very friendly and genuinely helpful. they turn each interaction into a pleasant one. What really impressed me is the breadth of payroll solutions they provide, which can accommodate businesses of any size or requirement. Whether we only need simple payroll processing or prefer the complete package that includes HR tools and benefits administration, they have options that fit. Overall, my time with them has been fantastic and I would definitely recommend their services to anyone searching for a trustworthy payroll partner.

Cons

There was a stretch when I kept getting far too many sales calls and emails from them, and it really disrupted my workflow. I understand they're trying to promote additional services but the volume felt overpowering at times. Fortunately, that's improved a lot recently. the number of outreach attempts has dropped considerably compared to past years.

“Great technology”

Pros

It runs smoothly for our team. Being able to link it with the ATS and S&P platforms keeps processes simple. I also must shout out Danna Carranza. she's been incredible and we could use more reps with her dedication on the team.

Cons

Support staff often seem unfamiliar with the various modules which frustrates me when I'm seeking assistance. The ATS itself feels rudimentary and could benefit from more candidate engagement tools. the reporting in particular is weak and fails to provide the meaningful insights I need.

“Easy and helpful for everyone”

Pros

I find the interface really interactive and there are loads of step-by-step guides that make it simple for both our partners and our clients to quickly get up to speed.

Cons

For me, the left-hand menu feels a bit cluttered and could be organized better, or ideally let me rearrange the item order to suit my workflow.

“Strong tools, missing one link”

Pros

the payroll tools exceptionally powerful and their human capital management functions significantly simplify how our HR team handles day-to-day processes.

Cons

I'd like the new-hire reporting tool to have built-in connections to state agencies, because that would make the whole process much smoother.

“hard to use”

Pros

Over the last four months, Vania has been incredibly helpful, whenever I reach out she responds quickly and gets back to me right away whenever I need assistance.

Cons

interface feels awkward and not particularly simple. there are far too many tabs and I often find myself digging through several different screens just to pull up details for a single employee. It would make life a lot easier if I could edit someone's tax details and their time entries from a single page instead of having to jump between areas. Another annoying issue I run into is that when managers update information it doesn't automatically flow through to the payroll admin, so I end up entering the same data twice.

“Quick Setup but Slow Payoff”

Pros

For me, the university section and its search tools make finding things really simple and easy to use.

Cons

I find the customer support infuriating, reaching a live person seems almost impossible and getting issues sorted out takes far too much time.

“My go to solution!”

Pros

Honestly, what keeps wowing me is how all-encompassing it is. it genuinely feels like the creators thought through every HR and payroll scenario I might run into. It makes managing human capital so much easier, and I've seen it perform smoothly whether it's used by a small company or a huge enterprise.

Cons

For me the main downside is the price. I notice it can be on the expensive side. Having said that, their fees are competitive compared with other HCM systems and in my experience the return and functionality justify the money you end up spending.

“Saves time, but support can wait”

Pros

Using it has massively increased my efficiency and whenever I'm unsure about something their customer support is excellent. a single phone call usually fixes the issue and gets me back on track.

Cons

For tougher technical problems they open a support ticket and escalate the issue to Level 2, which means I'm left waiting for another team to reach out, that handoff can result in the problem staying unresolved for a couple of days.

“Made our work much smoother”

Pros

The range of platforms available eases our HR workload. Since we implemented this system, we've successfully built our environment into a flexible HRIS platform.

Cons

I haven't really found any serious issues to gripe about. when glitches occur, their team fixes them quickly.

“Efficient solution overall”

Pros

Our team experienced so many workflow choke points disappear with this tool. The latest updates are outstanding and everyone here genuinely likes the new features.

Cons

I've found customer support has deteriorated since we began using this platform. We no longer have a dedicated team, responses take much longer, and our support contacts keep changing constantly. The Share and Perform option is way too complex. Their training window is simply not long enough for me to truly learn how to use it.

“All info in one spot”

Pros

The best part for me is having every employee's details consolidated in one place, it makes locating information so much simpler.

Cons

I just don't have enough time to really explore all the features I'd like to use. Customer support can be pretty frustrating at times, although I do have a few go-to people I reach out to when I need help.

“Great help, reports are tricky”

Pros

I've found their customer support to be outstanding, whenever I reach out there's always someone available to help me and they actually understand what they're talking about.

Cons

When I'm using the system, I find the reporting tools a bit tricky to navigate and not as simple as I'd hoped when I'm trying to pull specific data.

“Help that goes beyond”

Pros

I was impressed by the support team when I ran into questions about calculations in the ACA module. Amanda Y did more than simply respond to my query. she dug deeper, provided everything I needed and even shared helpful extra information I hadn't thought to ask for.

Cons

I've noticed that cases sometimes take longer to resolve than I'd prefer.

“A team that knows their stuff”

Pros

Honestly I've found the support crew to be genuinely knowledgeable and they consistently go out of their way to help whenever I need assistance.

Cons

I don't have any real complaints, whenever an issue pops up, the support team responds immediately and makes sure everything is resolved for me.

“Very patient staff”

Pros

When I reach out, the team are always remarkably patient and helpful whenever I have questions. they consistently make sure to walk me through things and explain everything clearly.

Cons

Honestly, I can't think of any downsides to share. everyone on the team has been so supportive that I don't have anything negative to point out!

“Fast help and an easy layout”

Pros

I've noticed they sort out problems quickly and I personally find the interface very easy and interactive to use.

Cons

Despite my repeated requests that I'm not interested in extras, they still flood me with marketing calls and emails over and over again which is really annoying.

“very easy to use”

Pros

the interface is so interactive that getting around feels easy, the navigation is clearly laid out and doesn't demand a training at all.

Cons

I find the initial setup takes quite a long time because there are numerous steps to complete, while I understand it's due to the extensive configuration possibilities, it still feels cumbersome.

“Saves money but some tools are clumsy”

Pros

We've found the pricing to be far more favorable than the rates we were paying with Paychex before. Having access to multiple modules for a lower cost was a major boost to our budget. I also really value being able to view every time-off request across the entire company from one central place. both those that are approved and those still pending. That single view simplifies keeping track of requests and has made running things day to day much smoother for our team.

Cons

the Employee Engage and Perform module are really awkward to use. We sat through a number of hour-long training sessions, and while the trainer clearly knew the material, her delivery was pretty flat and not very engaging. During the screen-share sessions she tended to take over and do most of the clicking and setup herself instead of letting us try things hands-on. After that, all four of us felt that configuring evaluations was unnecessarily complex and we ended up abandoning it entirely. Given how little we actually use it, it doesn't feel like a good value for the money we paid.

“Easy tools and good ideas”

Pros

Honestly the interface is so interactive that moving around the system feels easy. I appreciate that there are multiple search filters and methods to locate employees quickly. The central dashboard gives me genuinely useful insights for both our frontline staff and admin team. We depend on it for payroll runs, comprehensive HR functions. from benefits to training modules and the hiring tools have truly transformed how we recruit.

Cons

The absence of a proper mobile version is a real annoyance especially when I need to handle admin duties on the go. I've heard they're building a new app to replace the present one but the current mobile app still performs very well for our staff.

“Lots of helpful choices”

Pros

I really love how much it brings together. there's an enormous selection of resources all in one spot. The thing I like most is being able to pick and choose only the features that actually help my organization, so we aren't locked into paying for or using every single tool.

Cons

In my experience, because the system covers so many different products, frontline customer support often has to route questions to specialists, which leads to longer waits before I get a clear answer.