“Good service but unclear feature availability”

Pros

I like that their customer service team is so quick to help whenever we have a problem. They've also been great about scheduling monthly meetings to help us with any issues or just to simplify how we do things.

Cons

We're discovering there are a lot of features in Isolved that we have access to but they're not actually turned on for us. I just wish we knew what all was available so we could actually use the system to its full potential.

“User friendly but buggy after updates”

Pros

for me, its just so easy to use! It's a very user-friendly platform and they're always updating it and adding new things to make it better.

Cons

After every update, there's usually about a day where things are glitchy and don't work right. It's normally fixed by Monday but it's still problem.

“The most frustrating system ever!”

Pros

I honestly didn't like anything about the system. If I absolutely had to say something, I guess it's easy to use... but only because it's so basic.

Cons

Other than being easy to use (which it's not), it is the worst I've ever used in my 20+ year HR and payroll career. I thought Namely was bad but isolved is worse. There are so many basic things you can't do yourself, like adding a department or a location, you have to wait for a rep. You can't mass download forms like I-9s or paystubs, you have to go into every single employee's file one by one. And the craziest thing I've ever seen: the company's access and the employees access are tied together. So when you stop being a client, no one, not even the employees can get back in to see their old paystubs or W-2s. If you use this, warn everyone to download their documents before you lose access.

“perfect all-in-one solution”

Pros

It is an amazing HR solution for us. It handles everything from running payroll to getting new hires onboarded.

Cons

I honestly don't have anything bad to say about it. We like everything about it. You won't be disappointed, they're amazing.

“Amazing support!”

Pros

There's a dedicated support person for our account. They're always available and ready to jump in and help whenever we need it.

Cons

I wish they would improve the admin portal's interface, not just the one for employees.

“great features but updates cause issues”

Pros

It has so many features that are better than other payroll software. The reporting section is fantastic. With so many reports to choose from, we can easily help our clients, and they can efficiently run their own audits. The whole system is user-friendly, so our clients get comfortable with it really quickly. I also really love the iSolved University where we can find quick help videos and articles. There's even a community where we can all learn from each other.

Cons

iSolved is always putting out updates but a lot of the time, those updates end up causing issues with other features.. Some of the new features are neat but it feels like most are just cosmetic changes. There are some great ideas on their idea portal that would really help partners like us but it seems to take forever for our feedback to be heard.

“Disorganized & unresponsive system”

Pros

I can't really think of anything good to say. The training and customer service weren't great and I was pretty disappointed. I actually still have some open questions that haven't been answered and one of them is already three months old.

Cons

Outdated and disorganized. It doesn't work well and I can't even track the progress of new hires. It's not very transparent and doesn't feel like a complete platform.

“all pay info in one convenient place”

Pros

Easy to find your way around. Logging in is secure but not complicated and you can see all your pay information right there in one place.

Cons

I can't view multiple pay stubs at once. You have to pick a specific time frame to look at and the list only shows the last 6-8 weeks, if I remember right.

“Simple enough to teach anyone”

Pros

I appreciate it because it's so easy to use. I can even teach it to my clients without any trouble, even if they aren't very confident with technology.

Cons

Sometimes editing time cards is a little tricky but I can usually find a way to make it work.

“good platform”

Pros

we really like all the service options and add-ons available if we need them. The platform itself is user-friendly and we've had great experiences with customer service.

Cons

We still have to use a separate system for timesheets because our block schedules just don't work in iSolved.

“A Clearer View but A Clunky App”

Pros

The recent update to the desktop platform is excellent. The interface is more informative and intuitive, making it easy to navigate. I particularly appreciate the clear breakdown of pay details like deductions and overtime, and how simple it is to access important documents like W-2s.

Cons

the positive experience doesn't extend to the mobile app or customer support. The app is vague, difficult to log into, and the initial payroll selection step often fails to link to my company correctly. When these issues occur, getting help is a challenge because customer service is difficult to reach and there's no dedicated point of contact.

“great but updates happen at bad times”

Pros

I admire its simplicity. But what's great is that it's also highly customizable, so you can make it do pretty much anything you need. It's adaptable in every way.

Cons

There are just so many updates and they always seem to happen at the worst times. Some of the changes are good but a lot of them feel like they're just changing the look of things.

“My experience with iSolved”

Pros

After a frustrating experience with another platform that overpromised and underdelivered, my meeting today with an isolved representative was a breath of fresh air, they were incredibly knowledgeable, transparent, and actually listened to my needs as a recruiting company owner, providing a clear walkthrough without unrealistic promises, and I'm so impressed that I finally feel like I've found a team that gets it

Cons

I've got nothing to say, the company and the product seem amazing to me.

“horrible service since three years”

Pros

An issue from last week remains open, but we've noted some improvement in communication as their team has finally begun following up on the ticket.

Cons

The service is absolutely horrible! It's been terrible for all 3 years I've been here. Even after going to upper management for help multiple times, nothing has really gotten better. We've had some major issues, like mistakes with employee pay or state taxes which is just unacceptable. We always have to chase down answers instead of the support team fixing problems on their own, even when they're the ones who caused the issue.

“Streamlined from start to finish”

Pros

From onboarding a new employee to offboarding someone, the experience is simple and user-friendly for both us and our employees.

Cons

I haven't had any issues come across my desk from my clients. To date, I haven't received any complaints.

“An Absolute Billing Nightmare”

Pros

If I could give it zero stars, I would. Working with them has been the single worst experience we've ever had with a payroll company. Ever since we signed up, it's been a non-stop nightmare of billing mistakes, incompetent support, systems that don't work and no one taking responsibility.

Cons

We were charged way more than what we agreed to. For months, we kept asking for a breakdown of the charges but we just got the runaround. We were transferred from department to department and told "that's not my job" more times than I can count. No one has ever been able to explain what we were paying for. Our "dedicated support rep" was impossible to reach. The few times he answered, he'd put us on hold forever and then just hang up. That was the standard experience.

“Simple payroll, powerful benefits”

Pros

I love how simple it is to run payroll. The benefits portal for open enrollment is great and it connects directly to the insurance carriers. Employees can check their time and PTO in the People Cloud. The list of good things just goes on.

Cons

I just can't figure out how to create a report, even though there are tutorials. I just don't have the time to learn it.

“user-friendly but report creation is difficult”

Pros

It is easy to find your way around and you can easily add more applications to expand your services whenever you want. Having an assigned customer service rep is also a big plus.

Cons

Creating reports isn't easy. There aren't enough options and sometimes you have to ask a customer service rep to assign a report to you.

“Feature-rich tool”

Pros

iSolved has so many features and they're always adding more cool stuff.

Cons

I have noticed it has some downtime whenever they do a new release. They're working on moving us to the new version, which is good but it's still in progress.

“simply perfect for daily tasks”

Pros

My favorite thing about this tool is how simple it is to handle my everyday tasks.

Cons

Honestly, I can't think of a single thing I don't like about isolved. I think it's an amazing platform.