Total 1043 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

44%

4

Stars

37%

3

Stars

12%

2

Stars

2%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Ann

Law Practice, 51-100 employees

More than a year

5.0
September 2022

“positive review”

Pros

The software's ease of use and efficiency are noted as positive attributes.

Cons

Remote customer service working conditions are considered distracting by some users seeking help.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

L

Larry

Hospital & Health Care, 11-50 employees

More than a year

5.0
September 2022

“Why choose isolved!”

Pros

The user-friendly nature and the availability of immediate support through phone calls are appreciated.

Cons

The user expresses overall satisfaction stating that no improvements are needed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

C

Connor

Environmental Services, 51-100 employees

More than a year

4.0
September 2022

“I have a positive experience”

Pros

The ease of maneuvering within the software is cited as a positive aspect.

Cons

Issues with accessing the app as an employee and periodic access challenges are noted.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

L

Lisa

Food & Beverages, 51-100 employees

More than a year

4.0
September 2022

“Good Company”

Pros

iSolved's ease of use and quick access to support through phone calls are acknowledged positively.

Cons

Onboarding issues are mentioned attributed to a lack of understanding and time investment.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

MK

Mary Kay

Hospital & Health Care, 51-100 employees

More than a year

4.0
September 2022

“isolved has helped us go from Paper to Digital”

Pros

Ease of use feature integration and streamlined HR administration are highlighted as positive aspects.

Cons

Overall no significant issues are reported with minor corrections needed in some Learn & Grow courses.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

I

Ida

Furniture, 51-100 employees

More than a year

3.0
September 2022

“Overall Experiences”

Pros

The simplicity of the timekeeping system and straightforward payroll processing are considered positive features.

Cons

Non-alphabetical menu order and disorganized folder structures are identified as challenges in information input and verification.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

6

Functionality

4

M

Maria

Hospital & Health Care, 11-50 employees

More than a year

5.0
September 2022

“Isolved Payroll is simply the best”

Pros

The system's ease of use and individual entry levels for navigation are praised.

Cons

Integration with the software is reported as easy with no complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

W

Wendy

Food Production, 11-50 employees

More than a year

5.0
September 2022

“Brewery Review of Isolved”

Pros

The system's extensive reporting options including quarterly and annual reports are commended.

Cons

No specific drawbacks or missing features are encountered at the present time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K

Karen

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0
September 2022

“Easy to use software with lots of functionality”

Pros

The timekeeping and payroll functions are praised for their ease of use and managerial control.

Cons

Desire for more in-depth report functionality and easier report navigation is expressed.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

K

Kim

Retail, 51-100 employees

More than a year

4.0
September 2022

“There are few limitations but it meet our needs”

Pros

iSolved is noted as meeting the organization's needs effectively.

Cons

Some features are perceived as too limited and not customizable to meet specific needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
September 2022

“Good timecard”

Pros

The ability to add missing punches easily and view detailed time information is appreciated.

Cons

A desire for a simpler interface and less overwhelming options during timecard punching is mentioned.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

D

Danielle

Farming, 51-100 employees

More than a year

3.0
September 2022

“Better than nothing - Definitely Doable”

Pros

Navigation and manipulation of the timekeeping system are noted as quite efficient once users become familiar with the software.

Cons

Repetitiveness and multiple locations for similar features are noted leading to inefficiency.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

4

A

Angela

Accounting, 51-100 employees

Less than a year

5.0
September 2022

“Robust software”

Pros

iSolved is recognized for its functionality and reporting capabilities particularly for complex payroll requirements.

Cons

Initial overwhelming complexity in reporting is reported with positive feedback on helpful support.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

F

Felicia

Insurance, 11-50 employees

More than a year

4.0
September 2022

“Powerful HR tool! Isolved”

Pros

The system's robustness and capability to handle various tasks within one platform are highlighted.

Cons

Slow customer service response and project congestion are mentioned as areas for improvement.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

J

Jan

Non-Profit Organization Management, 500+ employees

Less than a year

5.0
September 2022

“Benefits Management at Its Best!”

Pros

The product's user-friendly and intuitive design along with available educational resources are commended.

Cons

Managing multiple accounts with separate logins is considered inconvenient and a unified login system is desired.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

T

Tammy

Insurance, 500+ employees

More than a year

5.0
September 2022

“Isolved is one and only”

Pros

Ease of use and great customer support during setup and training are noted as positive aspects.

Cons

No downsides are reported and the system has performed well as expected.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
August 2022

“User friendly!”

Pros

iSolved's consistency once learned and the helpfulness of the implementation team are acknowledged.

Cons

The user reports no complaints and easy access to needed documents.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Amy

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
August 2022

“I love isolved”

Pros

The software's ability to automate tasks especially tax compliance and reporting is considered positive.

Cons

The user wishes the self-time reporting feature were free.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jaylene

Retail, 51-100 employees

More than a year

4.0
August 2022

“Isolved Solutions that don't break the bank”

Pros

The customization options and affordability for small businesses are noted as attractive features.

Cons

Time zone differences between the user and support team members are highlighted as a potential issue.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

E

Elizabeth

Real Estate, 11-50 employees

More than a year

4.0
August 2022

“Overall great product!”

Pros

The value of the direct deposit feature and the convenience of accessing pay stubs in one place are praised.

Cons

Improved visibility of PTO history and a smoother employee onboarding process are suggested.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8