Ann
Law Practice, 51-100 employees
More than a year
“positive review”
Pros
The software's ease of use and efficiency are noted as positive attributes.
Cons
Remote customer service working conditions are considered distracting by some users seeking help.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Larry
Hospital & Health Care, 11-50 employees
More than a year
“Why choose isolved!”
Pros
The user-friendly nature and the availability of immediate support through phone calls are appreciated.
Cons
The user expresses overall satisfaction stating that no improvements are needed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Connor
Environmental Services, 51-100 employees
More than a year
“I have a positive experience”
Pros
The ease of maneuvering within the software is cited as a positive aspect.
Cons
Issues with accessing the app as an employee and periodic access challenges are noted.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Lisa
Food & Beverages, 51-100 employees
More than a year
“Good Company”
Pros
iSolved's ease of use and quick access to support through phone calls are acknowledged positively.
Cons
Onboarding issues are mentioned attributed to a lack of understanding and time investment.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Mary Kay
Hospital & Health Care, 51-100 employees
More than a year
“isolved has helped us go from Paper to Digital”
Pros
Ease of use feature integration and streamlined HR administration are highlighted as positive aspects.
Cons
Overall no significant issues are reported with minor corrections needed in some Learn & Grow courses.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Ida
Furniture, 51-100 employees
More than a year
“Overall Experiences”
Pros
The simplicity of the timekeeping system and straightforward payroll processing are considered positive features.
Cons
Non-alphabetical menu order and disorganized folder structures are identified as challenges in information input and verification.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
6
Functionality
4
Maria
Hospital & Health Care, 11-50 employees
More than a year
“Isolved Payroll is simply the best”
Pros
The system's ease of use and individual entry levels for navigation are praised.
Cons
Integration with the software is reported as easy with no complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Wendy
Food Production, 11-50 employees
More than a year
“Brewery Review of Isolved”
Pros
The system's extensive reporting options including quarterly and annual reports are commended.
Cons
No specific drawbacks or missing features are encountered at the present time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Karen
Health, Wellness and Fitness, 51-100 employees
More than a year
“Easy to use software with lots of functionality”
Pros
The timekeeping and payroll functions are praised for their ease of use and managerial control.
Cons
Desire for more in-depth report functionality and easier report navigation is expressed.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Kim
Retail, 51-100 employees
More than a year
“There are few limitations but it meet our needs”
Pros
iSolved is noted as meeting the organization's needs effectively.
Cons
Some features are perceived as too limited and not customizable to meet specific needs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Good timecard”
Pros
The ability to add missing punches easily and view detailed time information is appreciated.
Cons
A desire for a simpler interface and less overwhelming options during timecard punching is mentioned.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Danielle
Farming, 51-100 employees
More than a year
“Better than nothing - Definitely Doable”
Pros
Navigation and manipulation of the timekeeping system are noted as quite efficient once users become familiar with the software.
Cons
Repetitiveness and multiple locations for similar features are noted leading to inefficiency.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
4
Angela
Accounting, 51-100 employees
Less than a year
“Robust software”
Pros
iSolved is recognized for its functionality and reporting capabilities particularly for complex payroll requirements.
Cons
Initial overwhelming complexity in reporting is reported with positive feedback on helpful support.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Felicia
Insurance, 11-50 employees
More than a year
“Powerful HR tool! Isolved”
Pros
The system's robustness and capability to handle various tasks within one platform are highlighted.
Cons
Slow customer service response and project congestion are mentioned as areas for improvement.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
8
Jan
Non-Profit Organization Management, 500+ employees
Less than a year
“Benefits Management at Its Best!”
Pros
The product's user-friendly and intuitive design along with available educational resources are commended.
Cons
Managing multiple accounts with separate logins is considered inconvenient and a unified login system is desired.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Tammy
Insurance, 500+ employees
More than a year
“Isolved is one and only”
Pros
Ease of use and great customer support during setup and training are noted as positive aspects.
Cons
No downsides are reported and the system has performed well as expected.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“User friendly!”
Pros
iSolved's consistency once learned and the helpfulness of the implementation team are acknowledged.
Cons
The user reports no complaints and easy access to needed documents.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Amy
Non-Profit Organization Management, 1-10 employees
More than a year
“I love isolved”
Pros
The software's ability to automate tasks especially tax compliance and reporting is considered positive.
Cons
The user wishes the self-time reporting feature were free.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jaylene
Retail, 51-100 employees
More than a year
“Isolved Solutions that don't break the bank”
Pros
The customization options and affordability for small businesses are noted as attractive features.
Cons
Time zone differences between the user and support team members are highlighted as a potential issue.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Elizabeth
Real Estate, 11-50 employees
More than a year
“Overall great product!”
Pros
The value of the direct deposit feature and the convenience of accessing pay stubs in one place are praised.
Cons
Improved visibility of PTO history and a smoother employee onboarding process are suggested.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8