Total 1043 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

44%

4

Stars

37%

3

Stars

12%

2

Stars

2%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Julie

Financial Services, 51-100 employees

More than a year

4.0
August 2022

“Review of iSolved”

Pros

The software's overall ease of use and the availability of educational resources are recognized.

Cons

Challenges in editing timesheets and the need for multiple edits are noted.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

L

Lisa

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
July 2022

“After three other payroll providers - I am sticking with iSolved”

Pros

iSolved is praised for its user-friendly nature customer-friendly approach and ongoing support as a partner.

Cons

No specific negative aspects come to mind indicating overall satisfaction.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jeannie

Wholesale, 11-50 employees

More than a year

5.0
July 2022

“Review from Bristol”

Pros

The product's ease of use and the usefulness of its various reports are highlighted positively.

Cons

No significant issues are reported and the software accommodates payroll processing needs.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

K

Kimberly

Architecture & Planning, 1-10 employees

More than a year

4.0
July 2022

“iSolved For Multi-Taskers”

Pros

iSolved's consistency once learned and its suitability for multitasking are acknowledged.

Cons

Assistance from customer service is needed for tasks and a more user-friendly approach is suggested.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

H

Heather

Individual & Family Services, 11-50 employees

More than a year

5.0
July 2022

“Great experience”

Pros

The helpfulness of the implementation team and the ease of using the software are noted as positive aspects.

Cons

Implementation challenges for timesheets and block schedules are noted.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Mary

Health, Wellness and Fitness, 11-50 employees

More than a year

4.0
July 2022

“iSolved is a versatile tool”

Pros

The versatility of iSolved serving as a one-stop-shop for HR and payroll needs is praised.

Cons

Implementing new products is identified as a major challenge requiring months to become fully operational.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

6

M

Maja

Hospital & Health Care, 101-500 employees

More than a year

5.0
July 2022

“It is excellent!”

Pros

The versatility of iSolved in timekeeping payroll and additional features is appreciated.

Cons

Occasional glitches in password recognition and time-sensitive issues are mentioned.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

1.0
June 2022

“Horrible customer support”

Pros

The user expresses dissatisfaction with poor customer service providing a negative viewpoint.

Cons

The requirement for all fields to be filled in is questioned by the user.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

3

S

Sagar

Machinery, 11-50 employees

More than a year

5.0
June 2022

“Excellent Customer Service”

Pros

iSolved is commended for its ease of use and the availability of dedicated customer service representatives.

Cons

Suggestions for increased functionality and customization on the website are made.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0
June 2022

“Time Tracking”

Pros

The initial ease of use web browser/mobile capabilities and clock-in features are noted as positive aspects.

Cons

Occasional timeouts during mobile clock-ins and login recognition issues are reported.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

H

Heather

Real Estate, 11-50 employees

More than a year

4.0
May 2022

“Good customer service”

Pros

The user-friendly online system and its ease of use and learning are highlighted positively.

Cons

Entering hours for payroll is perceived as having multiple steps but becomes easy with training.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

L

Linda

Legal Services, 11-50 employees

More than a year

5.0
May 2022

“Love it.”

Pros

The flexibility of iSolved is appreciated allowing for customization to meet specific needs.

Cons

The user feels overwhelmed by the abundance of reports suggesting the need to organize them for better usability.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jonathan

Hospital & Health Care, 51-100 employees

Less than 6 months

3.0
May 2022

“Painfully difficult”

Pros

iSolved provides a comprehensive solution for employee timekeeping and payroll streamlining processes.

Cons

iSolved is criticized for its lack of intuitiveness complicated features odd verbiage hidden buttons and a non-user-friendly onboarding process. The user expresses frustration with the software's lack of alignment with user and managerial perspectives.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

9

Functionality

4

A

Abbey

Financial Services, 51-100 employees

Less than 6 months

4.0
May 2022

“Search feature is awesome”

Pros

The search feature is commended for its usefulness and integration with various providers adds to the software's appeal.

Cons

The desire to easily create custom reports is expressed as a wish.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

S

Sandra

Warehousing, 11-50 employees

More than a year

5.0
April 2022

“Kabel I Solved Payroll”

Pros

The user finds iSolved very user-friendly especially in processing payroll with quick assistance for special runs.

Cons

A straightforward positive feedback is given stating the user is very happy with iSolved.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Michele

Management Consulting, 11-50 employees

More than a year

3.0
April 2022

“isolved software review”

Pros

No information is provided as the user was not part of the company during a specific time.

Cons

Improved communication of updates and training for new users are recommended for better user experience.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

4

M

Michelle

Non-Profit Organization Management, 51-100 employees

More than a year

4.0
April 2022

“Good system to use”

Pros

The software's user-friendliness is highlighted making the verification of time cards and payroll processing a smooth process.

Cons

The user suggests room for improvement in the report generation especially in using the report writer.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

H

Heather

Accounting, 101-500 employees

Less than a year

5.0
April 2022

“It is what i needed”

Pros

iSolved is commended for performing all necessary tasks effectively.

Cons

Implementation and testing of carrier feeds are considered time-consuming due to contracted templates through another company impacting customization.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Sara

Education Management, 51-100 employees

More than a year

5.0
April 2022

“Payroll Services/Benefits Management”

Pros

The user praises the website's user-friendliness and smooth navigation with easy access even from home.

Cons

The user cannot think of any issues with iSolved.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

P

Pam

Financial Services, 51-100 employees

More than a year

4.0
April 2022

“Ease of Use”

Pros

Self-service features are considered easy for employees to use.

Cons

The report writer is criticized for not being user-friendly unless used more frequently.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8