Julie
Financial Services, 51-100 employees
More than a year
“Review of iSolved”
Pros
The software's overall ease of use and the availability of educational resources are recognized.
Cons
Challenges in editing timesheets and the need for multiple edits are noted.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Lisa
Non-Profit Organization Management, 1-10 employees
More than a year
“After three other payroll providers - I am sticking with iSolved”
Pros
iSolved is praised for its user-friendly nature customer-friendly approach and ongoing support as a partner.
Cons
No specific negative aspects come to mind indicating overall satisfaction.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jeannie
Wholesale, 11-50 employees
More than a year
“Review from Bristol”
Pros
The product's ease of use and the usefulness of its various reports are highlighted positively.
Cons
No significant issues are reported and the software accommodates payroll processing needs.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Kimberly
Architecture & Planning, 1-10 employees
More than a year
“iSolved For Multi-Taskers”
Pros
iSolved's consistency once learned and its suitability for multitasking are acknowledged.
Cons
Assistance from customer service is needed for tasks and a more user-friendly approach is suggested.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Heather
Individual & Family Services, 11-50 employees
More than a year
“Great experience”
Pros
The helpfulness of the implementation team and the ease of using the software are noted as positive aspects.
Cons
Implementation challenges for timesheets and block schedules are noted.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mary
Health, Wellness and Fitness, 11-50 employees
More than a year
“iSolved is a versatile tool”
Pros
The versatility of iSolved serving as a one-stop-shop for HR and payroll needs is praised.
Cons
Implementing new products is identified as a major challenge requiring months to become fully operational.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
6
Maja
Hospital & Health Care, 101-500 employees
More than a year
“It is excellent!”
Pros
The versatility of iSolved in timekeeping payroll and additional features is appreciated.
Cons
Occasional glitches in password recognition and time-sensitive issues are mentioned.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
“Horrible customer support”
Pros
The user expresses dissatisfaction with poor customer service providing a negative viewpoint.
Cons
The requirement for all fields to be filled in is questioned by the user.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Sagar
Machinery, 11-50 employees
More than a year
“Excellent Customer Service”
Pros
iSolved is commended for its ease of use and the availability of dedicated customer service representatives.
Cons
Suggestions for increased functionality and customization on the website are made.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than 6 months
“Time Tracking”
Pros
The initial ease of use web browser/mobile capabilities and clock-in features are noted as positive aspects.
Cons
Occasional timeouts during mobile clock-ins and login recognition issues are reported.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Heather
Real Estate, 11-50 employees
More than a year
“Good customer service”
Pros
The user-friendly online system and its ease of use and learning are highlighted positively.
Cons
Entering hours for payroll is perceived as having multiple steps but becomes easy with training.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Linda
Legal Services, 11-50 employees
More than a year
“Love it.”
Pros
The flexibility of iSolved is appreciated allowing for customization to meet specific needs.
Cons
The user feels overwhelmed by the abundance of reports suggesting the need to organize them for better usability.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jonathan
Hospital & Health Care, 51-100 employees
Less than 6 months
“Painfully difficult”
Pros
iSolved provides a comprehensive solution for employee timekeeping and payroll streamlining processes.
Cons
iSolved is criticized for its lack of intuitiveness complicated features odd verbiage hidden buttons and a non-user-friendly onboarding process. The user expresses frustration with the software's lack of alignment with user and managerial perspectives.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
9
Functionality
4
Abbey
Financial Services, 51-100 employees
Less than 6 months
“Search feature is awesome”
Pros
The search feature is commended for its usefulness and integration with various providers adds to the software's appeal.
Cons
The desire to easily create custom reports is expressed as a wish.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
10
Sandra
Warehousing, 11-50 employees
More than a year
“Kabel I Solved Payroll”
Pros
The user finds iSolved very user-friendly especially in processing payroll with quick assistance for special runs.
Cons
A straightforward positive feedback is given stating the user is very happy with iSolved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Michele
Management Consulting, 11-50 employees
More than a year
“isolved software review”
Pros
No information is provided as the user was not part of the company during a specific time.
Cons
Improved communication of updates and training for new users are recommended for better user experience.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
4
Michelle
Non-Profit Organization Management, 51-100 employees
More than a year
“Good system to use”
Pros
The software's user-friendliness is highlighted making the verification of time cards and payroll processing a smooth process.
Cons
The user suggests room for improvement in the report generation especially in using the report writer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Heather
Accounting, 101-500 employees
Less than a year
“It is what i needed”
Pros
iSolved is commended for performing all necessary tasks effectively.
Cons
Implementation and testing of carrier feeds are considered time-consuming due to contracted templates through another company impacting customization.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sara
Education Management, 51-100 employees
More than a year
“Payroll Services/Benefits Management”
Pros
The user praises the website's user-friendliness and smooth navigation with easy access even from home.
Cons
The user cannot think of any issues with iSolved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Pam
Financial Services, 51-100 employees
More than a year
“Ease of Use”
Pros
Self-service features are considered easy for employees to use.
Cons
The report writer is criticized for not being user-friendly unless used more frequently.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8