Total 1043 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

44%

4

Stars

37%

3

Stars

12%

2

Stars

2%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G

Grisell

Facilities Services, 51-100 employees

Less than 6 months

4.0
March 2022

“Del Conte's Landscaping”

Pros

Positive feedback is provided for customer service.

Cons

The absence of Spanish language support and issues with policies and app functionality are reported.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

L

Lindsey

Government Administration, 51-100 employees

More than a year

5.0
March 2022

“Effective human resource software”

Pros

iSolved is praised for being very user-friendly although locating specific features may pose a challenge at times.

Cons

The user suggests more areas for company-specific information uploads.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

D

Diana

Construction, 11-50 employees

More than a year

5.0
March 2022

“Easy accurate and dependable”

Pros

The software is acknowledged for its ease accuracy and comprehensive capabilities in tracking and paying employees.

Cons

No cons are found and the user praises the helpfulness of customer service.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B

Bonnie

Biotechnology, 51-100 employees

More than a year

5.0
March 2022

“iSolved functions are great!”

Pros

Ease of use functionality and regular updates contribute to the positive experience with iSolved.

Cons

The report writer is considered tricky at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

S

Sarah

Retail, 51-100 employees

More than a year

5.0
March 2022

“Quarterly Review”

Pros

The user appreciates the ease of benefits administration and the onboarding tool.

Cons

No features are disliked by the user.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anne

Education Management, 51-100 employees

More than a year

4.0
March 2022

“Good product easy to process a payroll”

Pros

The software's ease of processing payroll and user-friendly reporting are highlighted.

Cons

Difficulty in tracking time off due to non-calendar year tracking is reported.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, N/A employees

Less than 6 months

4.0
March 2022

“Decent Software But Can Use a Little Work”

Pros

The user appreciates iSolved's flexibility in data input from various sources and its privacy-focused communications portal.

Cons

The mobile app is criticized for occasional crashes and a confusing overall layout with too many clicks needed for navigation. Long wait times for customer service are also noted.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

M

Matt

Renewables & Environment, 500+ employees

More than a year

4.0
January 2022

“iSolved has some work to do”

Pros

The inventive name is mentioned as a positive aspect especially for accountants.

Cons

Too many clicks and a lack of easy links from email notifications are reported as issues.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

F

Frank

Computer Software, 11-50 employees

More than a year

3.0
January 2022

“Unresponsive most of the times”

Pros

The cloud-based nature and quick hire tab are highlighted as positive features.

Cons

Management responsiveness software glitches lack of sizing options and high fees for corrections are highlighted as significant drawbacks.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

4

A

Amy

Banking, 51-100 employees

More than a year

5.0
September 2021

“iSolved Makes Organizing Easy”

Pros

The user loves the ease of navigation organizational options and layout guiding the HR department to best practices.

Cons

While being relatively new to the software the user expresses a need for more time to explore its capabilities through iSolved University.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M

Meredith

Insurance, 51-100 employees

More than a year

5.0
September 2021

“Best System Ever!”

Pros

Positive feedback is provided for ease of use user ability customer support report writing and payroll processing.

Cons

Difficulty in finding headings is reported but the search function is found helpful.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P

Patsy

Staffing and Recruiting, 101-500 employees

More than a year

5.0
September 2021

“NC Customer Review”

Pros

iSolved is recognized as a one-stop-shop eliminating the need for multiple vendors for data collection and employee management.

Cons

Screens with multiple functions are considered problematic and the user prefers more screens for completion.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

T

Tamara

Hospital & Health Care, 51-100 employees

Less than 6 months

5.0
September 2021

“Amazing Product!”

Pros

The user loves iSolved Hire and HCM praising its ease of use and responsive customer support.

Cons

No problems have been encountered with the system so far.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Sofia

Education Management, 51-100 employees

More than a year

5.0
August 2021

“It does what it should do”

Pros

iSolved is considered easy to use with occasional redundancy but high accuracy in payroll processing and report generation.

Cons

The software is considered accurate but may pose challenges for new users requiring training for effective navigation.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

8

J

Jeff

Non-Profit Organization Management, 51-100 employees

Less than a year

4.0
August 2021

“Not an intuitive program but good functionality”

Pros

Customer support and software customization are highlighted as strengths aiding in effective employee detail tracking.

Cons

Inconsistencies in the app login difficulties and occasional staff punch errors are reported but support is commended.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

7

Functionality

10

C

Carla

Veterinary, 11-50 employees

Less than 6 months

4.0
July 2021

“It is versatile”

Pros

The software is acknowledged for its versatility primarily used for payroll with the ability to generate various reports.

Cons

The need for support assistance in changing certain settings is mentioned and the desire for more user autonomy is expressed.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

J

Justine

Human Resources, 500+ employees

Less than 6 months

4.0
July 2021

“iSolved is intuitive but implementation posses few challenges”

Pros

Transitioning from another system iSolved is viewed as more intuitive and capable of meeting diverse needs.

Cons

Implementation challenges are acknowledged and some training sessions are considered time-consuming and confusing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

N

Nathan

Media Production, 11-50 employees

More than a year

5.0
May 2021

“I-Solved Product Review”

Pros

Reporting and tracking of hours time and PTO balances are noted as impactful features.

Cons

Punch errors and occasional issues with the app are reported as drawbacks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

G

GARY

Legal Services, 1-10 employees

More than a year

5.0
May 2021

“Solid all around”

Pros

The time clock feature is praised for its ease of use and overall support and functionality meet the user's needs.

Cons

Integration is reported to be challenging but manageable especially with an early-year switch.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Al

Government Administration, 51-100 employees

More than a year

5.0
May 2021

“Successful payroll software implementation”

Pros

Positive feedback is provided for the ease of processing bi-weekly payroll reporting features and excellent customer support.

Cons

Difficulty in handling out-of-the-ordinary payroll transactions is noted requiring customer support.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10