Grisell
Facilities Services, 51-100 employees
Less than 6 months
“Del Conte's Landscaping”
Pros
Positive feedback is provided for customer service.
Cons
The absence of Spanish language support and issues with policies and app functionality are reported.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Lindsey
Government Administration, 51-100 employees
More than a year
“Effective human resource software”
Pros
iSolved is praised for being very user-friendly although locating specific features may pose a challenge at times.
Cons
The user suggests more areas for company-specific information uploads.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Diana
Construction, 11-50 employees
More than a year
“Easy accurate and dependable”
Pros
The software is acknowledged for its ease accuracy and comprehensive capabilities in tracking and paying employees.
Cons
No cons are found and the user praises the helpfulness of customer service.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Bonnie
Biotechnology, 51-100 employees
More than a year
“iSolved functions are great!”
Pros
Ease of use functionality and regular updates contribute to the positive experience with iSolved.
Cons
The report writer is considered tricky at times.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Sarah
Retail, 51-100 employees
More than a year
“Quarterly Review”
Pros
The user appreciates the ease of benefits administration and the onboarding tool.
Cons
No features are disliked by the user.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anne
Education Management, 51-100 employees
More than a year
“Good product easy to process a payroll”
Pros
The software's ease of processing payroll and user-friendly reporting are highlighted.
Cons
Difficulty in tracking time off due to non-calendar year tracking is reported.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Anonymous
Not Specified, N/A employees
Less than 6 months
“Decent Software But Can Use a Little Work”
Pros
The user appreciates iSolved's flexibility in data input from various sources and its privacy-focused communications portal.
Cons
The mobile app is criticized for occasional crashes and a confusing overall layout with too many clicks needed for navigation. Long wait times for customer service are also noted.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Matt
Renewables & Environment, 500+ employees
More than a year
“iSolved has some work to do”
Pros
The inventive name is mentioned as a positive aspect especially for accountants.
Cons
Too many clicks and a lack of easy links from email notifications are reported as issues.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Frank
Computer Software, 11-50 employees
More than a year
“Unresponsive most of the times”
Pros
The cloud-based nature and quick hire tab are highlighted as positive features.
Cons
Management responsiveness software glitches lack of sizing options and high fees for corrections are highlighted as significant drawbacks.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
4
Amy
Banking, 51-100 employees
More than a year
“iSolved Makes Organizing Easy”
Pros
The user loves the ease of navigation organizational options and layout guiding the HR department to best practices.
Cons
While being relatively new to the software the user expresses a need for more time to explore its capabilities through iSolved University.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Meredith
Insurance, 51-100 employees
More than a year
“Best System Ever!”
Pros
Positive feedback is provided for ease of use user ability customer support report writing and payroll processing.
Cons
Difficulty in finding headings is reported but the search function is found helpful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Patsy
Staffing and Recruiting, 101-500 employees
More than a year
“NC Customer Review”
Pros
iSolved is recognized as a one-stop-shop eliminating the need for multiple vendors for data collection and employee management.
Cons
Screens with multiple functions are considered problematic and the user prefers more screens for completion.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Tamara
Hospital & Health Care, 51-100 employees
Less than 6 months
“Amazing Product!”
Pros
The user loves iSolved Hire and HCM praising its ease of use and responsive customer support.
Cons
No problems have been encountered with the system so far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sofia
Education Management, 51-100 employees
More than a year
“It does what it should do”
Pros
iSolved is considered easy to use with occasional redundancy but high accuracy in payroll processing and report generation.
Cons
The software is considered accurate but may pose challenges for new users requiring training for effective navigation.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
8
Jeff
Non-Profit Organization Management, 51-100 employees
Less than a year
“Not an intuitive program but good functionality”
Pros
Customer support and software customization are highlighted as strengths aiding in effective employee detail tracking.
Cons
Inconsistencies in the app login difficulties and occasional staff punch errors are reported but support is commended.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
7
Functionality
10
Carla
Veterinary, 11-50 employees
Less than 6 months
“It is versatile”
Pros
The software is acknowledged for its versatility primarily used for payroll with the ability to generate various reports.
Cons
The need for support assistance in changing certain settings is mentioned and the desire for more user autonomy is expressed.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Justine
Human Resources, 500+ employees
Less than 6 months
“iSolved is intuitive but implementation posses few challenges”
Pros
Transitioning from another system iSolved is viewed as more intuitive and capable of meeting diverse needs.
Cons
Implementation challenges are acknowledged and some training sessions are considered time-consuming and confusing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Nathan
Media Production, 11-50 employees
More than a year
“I-Solved Product Review”
Pros
Reporting and tracking of hours time and PTO balances are noted as impactful features.
Cons
Punch errors and occasional issues with the app are reported as drawbacks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
GARY
Legal Services, 1-10 employees
More than a year
“Solid all around”
Pros
The time clock feature is praised for its ease of use and overall support and functionality meet the user's needs.
Cons
Integration is reported to be challenging but manageable especially with an early-year switch.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Al
Government Administration, 51-100 employees
More than a year
“Successful payroll software implementation”
Pros
Positive feedback is provided for the ease of processing bi-weekly payroll reporting features and excellent customer support.
Cons
Difficulty in handling out-of-the-ordinary payroll transactions is noted requiring customer support.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10