isolved HCM Reviews

“Well it is a great platform

Pros

Secure storage of employee information is something we like the most.

Cons

No dislikes to report about the software.

“Poor Customer Service

Pros

Positive features are overshadowed by criticisms of poor customer service and lack of account representation.

Cons

Terrible customer service lack of accountability and issues with tax problems and follow-up.

“Very easy to navigate

Pros

The ease of signing in and quick time stamping is acknowledged.

Cons

Occasional website downtime affects time documentation but can be mitigated with extra effort.

“Made my life super easy

Pros

iSolved is praised for being easy to use and offering good training bringing together key business aspects.

Cons

Pay stub feature dislikes; desire for easier profile switching.

“iSolved - Payroll & Onboarding

Pros

Positive aspects include ease of use online university training and exceptional customer service with quick response times.

Cons

Switching between companies on the same account sometimes problematic; pulls info from previous companies.

“Poor service

Pros

The availability of many features is noted as a positive aspect.

Cons

Not intuitive; frequent need to contact support for guidance.

“Poor app. Wish my company would switch!

Pros

The software is considered easy to use on the phone but is noted to have occasional issues.

Cons

Intermittent issues with the mobile app authentication; frustration with inconsistent functionality.

“Frustrated User

Pros

Difficulty in access is mentioned making it difficult to identify positive features.

Cons

Multiple logins required for payroll access; frustration with smartphone usability.

“OK Software... Terrible Terms

Pros

The software fulfilled most of the user's needs for Time & Attendance.

Cons

Limited window for canceling service in the contract; potential for an additional year of charges if missed.

“Great software and support for benefits and hr

Pros

Ease of use is acknowledged especially for benefits and HR administration with a straightforward layout.

Cons

No significant negatives; appreciates simplicity and thoroughness despite the cost.

“The most negligent inept company I've ever had to deal with

Pros

The user expresses dissatisfaction preferring their previous payroll program.

Cons

Complaints about iSolved's size complexity and inadequate support.

“HORRIBLE PRODUCT

Pros

Strong negative sentiments are expressed stating that there was nothing useful in iSolved.

Cons

Severe dissatisfaction with ease of use unfulfilled product delivery and deplorable customer service.

“Trust Your Employees

Pros

The availability of a mobile application and web-based clocking is considered a positive feature.

Cons

Connectivity issues occasionally affect clock-in software causing frustration.

“No Suppurt

Pros

The user mentions not having support but notes the presence of many resources.

Cons

Struggles in locating options a subpar launch experience and extended wait times for support were noted.

“Incompetent and Rude about it!!

Pros

Payment is acknowledged for its punctuality; however significant errors and mistakes are highlighted.

Cons

iSolved staff errors lead to frustration; poor communication and lack of responsibility noted.

“Terrible customer service!

Pros

The software is considered fine but involvement of iSolved employees leads to issues.

Cons

Software is satisfactory but the concern lies in the lack of support during issues.

“Horrible Customer Service

Pros

The ability to have every employee in one spot for multiple companies is highlighted.

Cons

Criticisms of iSolved's payroll processing efficiency customer service and email responsiveness.

“Horrible Experience

Pros

No positive feedback is given about the product.

Cons

Harsh critique of iSolved's customer service department.

“iSolved is THE WORST!

Pros

The user strongly criticizes iSolved stating they can't think of one positive aspect.

Cons

Unresponsive customer service tax issues causing penalties and persistent technical problems.

“Worse Payroll Company EVER

Pros

The user mentions numerous problems since the software takeover.

Cons

Complaints about incorrect payroll lack of designated account manager and unaddressed IT requests.