Kristie
Business Supplies and Equipment, 11-50 employees
More than a year
“Good payroll software awesome customer support”
Pros
The basic version of the software is lauded for its user-friendliness with add-ons seamlessly implemented and a helpful iSolved University.
Cons
Cumbersome steps in entering time are reported as a minor issue.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Jeremy
Construction, 11-50 employees
More than a year
“Great Payroll Solution!!”
Pros
The user appreciates the ease of use user-friendliness and the ability to handle tasks independently without constant support from the provider.
Cons
We produce specialized reports for our business and their team efficiently creates and integrates them when needed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ta
Insurance, 500+ employees
More than a year
“isolved have many great features”
Pros
Highlighted features include ease of use functionality centralized employee data and integration of HRIS and payroll in a unified format.
Cons
Learning all the system components takes time but responsive customer service aids in resolving any issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Stephanie
Law Practice, 51-100 employees
Less than a year
“Go with iSolved”
Pros
Positive feedback is given for the software's user-friendly and intuitive nature with exceptional customer service support.
Cons
We use SageTime/Proxus for bi-monthly payroll; however we wish the Time & Attendance feature supported this without manual importing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Kylie
Mental Health Care, 51-100 employees
More than a year
“Like Heartland Payroll”
Pros
The ease of keying in payroll and setting up views is mentioned as a positive aspect.
Cons
Impressed with the benefit platform and excellent customer support.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Luis
Financial Services, 11-50 employees
More than a year
“Isolved is good but doesn't provide user guidance”
Pros
The reporting system's robustness and web-based access for employees are praised.
Cons
Reporting capabilities exist but training on the product is lacking.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Amy
Health, Wellness and Fitness, 11-50 employees
More than a year
“isolved HCM software Review”
Pros
Responsive and easy-to-use customer service is acknowledged as a positive aspect.
Cons
Abundant features require extensive learning; video training would be beneficial.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Amber
Health, Wellness and Fitness, 11-50 employees
More than a year
“Outstanding service”
Pros
Easy navigation and professional staff are highlighted as positive features.
Cons
No notable concerns were mentioned.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katrina
Law Practice, 11-50 employees
More than a year
“Great payroll servoce”
Pros
Customization responsiveness to issues and cost-effectiveness are emphasized as the best parts of using iSolved.
Cons
Prompt resolution for report issues; occasional delay in report availability.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jynell
Computer & Network Security, 1-10 employees
Less than 6 months
“RUN!! Poor service & too many errors!!”
Pros
A strong warning against using iSolved for payroll is expressed with no positive feedback.
Cons
Transition to iSolved after a company acquisition was a NIGHTMARE! Poor customer service errors in payroll processing and unresponsiveness led to a switch.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
4
Craig
Oil & Energy, 51-100 employees
Less than a year
“Do not use”
Pros
The user expresses dissatisfaction describing the software as complicated and poorly put together.
Cons
Difficulty running reports and employee usability issues.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Courtney
Restaurants, 51-100 employees
More than a year
“Retention is not their strong suit”
Pros
While mentioning ease of use accessing and transferring documents back to the company is noted as a potential challenge.
Cons
Expensive overcharged and challenging to transfer records; exorbitant fees for employee record access.
Rating Distribution
Ease of use
10
Value for money
3
Customer Support
3
Functionality
10
Tiffany
Veterinary, 11-50 employees
More than a year
“Best Payroll Experience I have had yet!”
Pros
Quick and easy new hire additions along with robust benefits management are highlighted as positive features.
Cons
Navigating the payroll system required more time than with previous providers; user-provided cheat sheet was necessary.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Megan
Marketing and Advertising, 51-100 employees
More than a year
“Great software”
Pros
The overall experience with iSolved is described as awesome.
Cons
iSolved app usability is a challenge; online version preferred.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Andrea
Construction, 101-500 employees
More than a year
“Do Not Do It - Do your research!!”
Pros
The software is considered intuitive but technical issues such as slow screen transitions and non-functional mobile applications are mentioned.
Cons
Slow performance terrible customer service product misrepresentation and inconsistency make iSolved more costly than manual processes.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
John
Restaurants, 51-100 employees
More than a year
“Well it is a great platform”
Pros
Secure storage of employee information is something we like the most.
Cons
No dislikes to report about the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Robbie
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Poor Customer Service”
Pros
Positive features are overshadowed by criticisms of poor customer service and lack of account representation.
Cons
Terrible customer service lack of accountability and issues with tax problems and follow-up.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
3
Functionality
8
Bill
Health, Wellness and Fitness, 11-50 employees
More than a year
“Very easy to navigate”
Pros
The ease of signing in and quick time stamping is acknowledged.
Cons
Occasional website downtime affects time documentation but can be mitigated with extra effort.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Kimberly
Medical Devices, 11-50 employees
Less than a year
“Made my life super easy”
Pros
iSolved is praised for being easy to use and offering good training bringing together key business aspects.
Cons
Pay stub feature dislikes; desire for easier profile switching.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
7
Functionality
8
RHONDA
Restaurants, 51-100 employees
More than a year
“iSolved - Payroll & Onboarding”
Pros
Positive aspects include ease of use online university training and exceptional customer service with quick response times.
Cons
Switching between companies on the same account sometimes problematic; pulls info from previous companies.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
