“Poor service”

Pros

The availability of many features is noted as a positive aspect.

Cons

Not intuitive; frequent need to contact support for guidance.

“Poor app. Wish my company would switch!”

Pros

The software is considered easy to use on the phone but is noted to have occasional issues.

Cons

Intermittent issues with the mobile app authentication; frustration with inconsistent functionality.

“Frustrated User”

Pros

Difficulty in access is mentioned making it difficult to identify positive features.

Cons

Multiple logins required for payroll access; frustration with smartphone usability.

“OK Software... Terrible Terms”

Pros

The software fulfilled most of the user's needs for Time & Attendance.

Cons

Limited window for canceling service in the contract; potential for an additional year of charges if missed.

“Great software and support for benefits and hr”

Pros

Ease of use is acknowledged especially for benefits and HR administration with a straightforward layout.

Cons

No significant negatives; appreciates simplicity and thoroughness despite the cost.

“The most negligent inept company I've ever had to deal with”

Pros

The user expresses dissatisfaction preferring their previous payroll program.

Cons

Complaints about iSolved's size complexity and inadequate support.

“HORRIBLE PRODUCT”

Pros

Strong negative sentiments are expressed stating that there was nothing useful in iSolved.

Cons

Severe dissatisfaction with ease of use unfulfilled product delivery and deplorable customer service.

“Trust Your Employees”

Pros

The availability of a mobile application and web-based clocking is considered a positive feature.

Cons

Connectivity issues occasionally affect clock-in software causing frustration.

“No Suppurt”

Pros

The user mentions not having support but notes the presence of many resources.

Cons

Struggles in locating options a subpar launch experience and extended wait times for support were noted.

“Incompetent and Rude about it!!”

Pros

Payment is acknowledged for its punctuality; however significant errors and mistakes are highlighted.

Cons

iSolved staff errors lead to frustration; poor communication and lack of responsibility noted.

“Terrible customer service!”

Pros

The software is considered fine but involvement of iSolved employees leads to issues.

Cons

Software is satisfactory but the concern lies in the lack of support during issues.

“Horrible Customer Service”

Pros

The ability to have every employee in one spot for multiple companies is highlighted.

Cons

Criticisms of iSolved's payroll processing efficiency customer service and email responsiveness.

“Horrible Experience”

Pros

No positive feedback is given about the product.

Cons

Harsh critique of iSolved's customer service department.

“iSolved is THE WORST!”

Pros

The user strongly criticizes iSolved stating they can't think of one positive aspect.

Cons

Unresponsive customer service tax issues causing penalties and persistent technical problems.

“Worse Payroll Company EVER”

Pros

The user mentions numerous problems since the software takeover.

Cons

Complaints about incorrect payroll lack of designated account manager and unaddressed IT requests.

“Good stuff”

Pros

Ease of use fluidity and the ability to change tax information easily are highlighted.

Cons

Buggy password experience mentioned with no further complaints.

“Avoid this company. They lie about the functionality and then will not work with you to resolve.”

Pros

Older technology not suitable for a modern environment is noted as a drawback.

Cons

Issues with the mobile app's lack of support outdated features and difficulty in canceling the software.

“HORRIBLE customer service”

Pros

The user sees nothing outstanding that sets this software apart.

Cons

Strong dissatisfaction with customer service lack of responsiveness and changing client-friendliness.

“Simple and easy to use”

Pros

Ease of use and simplicity are praised with the software being considered one of the simplest to use.

Cons

Time punch management difficulties especially after a 13-hour shift cause inconvenience.

“Best online Payroll Software I have used”

Pros

Real-time visibility and the ability to catch errors before processing are noted as positive aspects.

Cons

Criticisms of iSolved's customer service attributing issues to its growth and unprofessionalism.