Total 1043 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

44%

4

Stars

37%

3

Stars

12%

2

Stars

2%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Stephanie

Hospitality, 500+ employees

More than a year

5.0
October 2019

“Isolved paymasters for business”

Pros

The ease of use for various purposes including tracking YTD hours and PTO is appreciated.

Cons

Frequent glitches in clocking in and out reported approximately once a week.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, N/A employees

More than a year

5.0
October 2019

“Best Customer Service Around”

Pros

The website's ease of use reliability and exceptional customer service are highlighted.

Cons

Encountered challenges in navigating the website initially but eventually found it to be straightforward.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

K

Kevin

Information Services, 11-50 employees

Less than 6 months

1.0
September 2019

“Poorly designed interface”

Pros

No positive aspects are mentioned about iSolved.

Cons

iSolved described as super slow incompatible with smartphones and having a basic layout.

Rating Distribution

Ease of use

3

Value for money

5

Customer Support

9

Functionality

4

N

NANCY

Real Estate, 51-100 employees

More than a year

4.0
September 2019

“Nice Product”

Pros

Positive feedback is given for ease of use and user-friendliness.

Cons

Request for improved date input format in the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

C

Cynthia

Non-Profit Organization Management, 101-500 employees

More than a year

4.0
September 2019

“Good Product”

Pros

The availability of numerous features is appreciated.

Cons

Report writing difficulties noted expressing the need for seamless integration of payroll and HR data.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

3

Functionality

10

C

chad

Accounting, 51-100 employees

More than a year

4.0
September 2019

“It is a perfect tool in multiple ways”

Pros

Intuitive benefit and ACA modules are highlighted.

Cons

Challenges with Time and Labor scheduling reporting and the need for auditing tools.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

K

Karina

Human Resources, 51-100 employees

More than a year

3.0
September 2019

“iSolved is a great Product”

Pros

Easy processing and access from anywhere are mentioned as positive features.

Cons

System bugs post-releases and absence of copy feature during implementation or in Report Writer.

Rating Distribution

Ease of use

8

Value for money

3

Customer Support

6

Functionality

4

J

Jennifer

Banking, 500+ employees

More than a year

5.0
September 2019

“Compete Employee Life Cycle Tool”

Pros

The software is praised for managing the entire employee life cycle.

Cons

Issues with bugs occurring during software releases are highlighted.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jacklyn

Human Resources, 51-100 employees

More than a year

3.0
September 2019

“User friendly platform”

Pros

User-friendly from a client's perspective is considered a positive aspect.

Cons

Ongoing issues caused by new releases challenging reporting options for small businesses.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

3

Functionality

8

T

Tyler

Human Resources, 11-50 employees

More than a year

4.0
September 2019

“General review”

Pros

Ever-changing and evolving features along with ease of use in most areas are highlighted.

Cons

Encountering bugs and shortcomings with some features in development.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

T

Trent

Maritime, 11-50 employees

More than a year

4.0
September 2019

“Customer support is A+”

Pros

Continuous evolution and ease of use for clients are acknowledged as positive aspects.

Cons

Issues with bugs hardware lack of support and inadequate notification about known problems.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

V

Victoria

Accounting, 51-100 employees

Less than 6 months

4.0
September 2019

“One of the easiest to use”

Pros

Appreciate the unified solution for the employee life cycle and pleased with its user-friendly interface.

Cons

The menu options occasionally pose challenges due to their compact presentation.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

T

Tracy

Human Resources, 11-50 employees

More than a year

5.0
September 2019

“Great product”

Pros

The cloud-based platform is highly user-friendly; excited about the upcoming mobile app and Isolved Touch.

Cons

Desire for a more advanced clock system incorporating facial recognition akin to competitors.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

D

David

Accounting, 51-100 employees

Less than 6 months

4.0
September 2019

“iSolved Product is amazing”

Pros

Notable for its ease of use and integration serving as a single system for the employee life cycle.

Cons

Navigation through drop-down menus is perceived as challenging.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

J

Jessica

Automotive, 51-100 employees

More than a year

4.0
September 2019

“Great and Getting Better All the Time!”

Pros

Delighted that employees have a single sign-on for payroll time and benefits with constant feature updates enhancing HR management.

Cons

Mobile capability is deemed weak; the app offers limited options and the website lacks optimization for mobile devices.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

K

Kara

Financial Services, 11-50 employees

More than a year

3.0
September 2019

“good platform it is”

Pros

A platform praised for its simplicity easy navigation and all-in-one capabilities.

Cons

Frustration with the reliance on workarounds coupled with limited support and unclear reasons for system issues.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

A

Allison

Law Practice, 500+ employees

More than a year

3.0
September 2019

“Good but simple...”

Pros

Employees find the system easy to navigate offering straightforward functionality.

Cons

System administrators face limitations in customization opportunities and express dissatisfaction with customer service's communication on system or compliance issues.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

6

S

Susan

Financial Services, 11-50 employees

More than a year

4.0
September 2019

“iSolved HCM review”

Pros

Recognized for user-friendliness encompassing full HCM features and a commitment to ongoing expansion.

Cons

The user interface is in need of a facelift and the support team is criticized for extended issue resolution times.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

M

Michael

Financial Services, 11-50 employees

More than a year

4.0
September 2019

“Honest review from my side”

Pros

Highly user-friendly providing a wide range of options for clients.

Cons

Growing concerns about outdated views extended update durations and customer service response times.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

6

N

nancy

Mechanical or Industrial Engineering, 11-50 employees

Less than 6 months

5.0
September 2019

“isolved roduct review”

Pros

Commended for its ease of use and smooth implementation process.

Cons

Difficulty in accessing all reports readily; a request for a comprehensive list on the University platform is suggested.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8