Total 1008 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

43%

4

Stars

37%

3

Stars

13%

2

Stars

1%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Becka

Education Management, 51-100 employees

More than a year

4.0
September 2019

iSolved HCM Technology review

Pros

Praised for its comprehensive nature clean interface and positive employee interaction.

Cons

Critique of customer service response times and limitations in viewing multiple screens simultaneously.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

O

otto

Accounting, 500+ employees

More than a year

3.0
September 2019

User Friendly HCM

Pros

Recognized for efficient payroll processing and user-friendliness.

Cons

Consistent connectivity issues with hardware and Timekeeping especially concerning blended overtime.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

D

dawn

Consumer Services, 500+ employees

More than a year

3.0
September 2019

Not so good as issues are notable

Pros

Internet-based access is highlighted for its ease and faster processing.

Cons

Notable issues between Time Force and iSolved.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

6

Functionality

6

A

adam

Computer Software, 11-50 employees

More than a year

4.0
September 2019

Isolved HCM is Robust

Pros

Acknowledged for ease of use and customizability in payroll and benefits.

Cons

Consistent hardware issues struggles with comp time and potential disruptions caused by software releases.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

10

R

Rhonda

Human Resources, 11-50 employees

More than a year

4.0
September 2019

isolved HCM System review

Pros

iSolved's broad feature set has facilitated business growth and ongoing system expansion is appreciated.

Cons

Discontent with support limitations and insufficient input on product enhancements.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

A

Ashley

Law Practice, 500+ employees

More than a year

3.0
September 2019

Easy to Use

Pros

Commended for reporting ease user-friendly interface and payroll preview options.

Cons

Highlighting the lack of customization options and limited reporting customization.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

L

Lisa

Legal Services, 500+ employees

More than a year

3.0
September 2019

Great for small businesses

Pros

Highlighted for reporting ease user-friendliness and efficient payroll previews.

Cons

Frustration over the absence of customization options and concerns about the timing of hot fixes.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

6

L

Lisa

Medical Practice, 51-100 employees

More than a year

5.0
September 2019

Awesome HR product

Pros

Commended for its time-saving benefits in everyday HR responsibilities.

Cons

Expressing the need for New Hire Onboarding to be more mobile-friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D

David

Architecture & Planning, 51-100 employees

Less than a year

5.0
September 2019

Comprehensive Payroll and HR platform

Pros

Recognized for ease of use and comprehensive solutions that automate employee onboarding.

Cons

No significant annoyances reported regarding the product.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

B

Brandy

Entertainment, 11-50 employees

Less than a year

4.0
September 2019

First time experience

Pros

Praised for easy navigation and diverse options for time and payroll management.

Cons

Displeasure with the mobile interface advocating for more frequent updates to address major issues prevalent in the mobile-centric society.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

8

V

Valerie

Banking, 51-100 employees

Less than a year

5.0
September 2019

Comprehensive and Service Orientated

Pros

The software effectively meets HRIS and payroll needs offering additional services for FMLA administration.

Cons

Desire for additional security options assigned to specific areas and acknowledgment of slow customer service responses.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

8

S

Shellly

Hospital & Health Care, 101-500 employees

More than a year

4.0
September 2019

Small to Mid-Sized Health Care Organization Review

Pros

Positive remarks for iSolved's integration of HR/PR functions and empowering employees and supervisors with basic selections.

Cons

Critique of the platform being more PR-driven than HR-focused with gaps in HR-related functions.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

J

Jennife

Accounting, 1-10 employees

More than a year

5.0
September 2019

Making the switch was the best decision we've made!

Pros

Noted for ease of use client satisfaction and robust self-service capabilities.

Cons

Acknowledgment of occasional slow support responses impacting clients' expectations for fast resolutions.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

C

cathy

Government Relations, 101-500 employees

More than a year

4.0
September 2019

Tax issues need more attention

Pros

Strong praise for excellent payroll processing and new employee setup.

Cons

Urgent attention is called for in customer service and tax filings emphasizing the need for proactive compliance to avoid government notices.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

6

S

Suzanna

Accounting, 51-100 employees

More than a year

4.0
September 2019

iSolved - There Are Highs...There Are Lows

Pros

iSolved is lauded for quick and efficient implementations user-friendly payroll processing and streamlining clients' payroll processes.

Cons

Overall navigation labeled as unintuitive emphasizing the importance of better QA for product releases and support restructuring.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

3

Functionality

6

R

Rheanna

Accounting, 11-50 employees

More than a year

5.0
September 2019

user friendly platform

Pros

Described as intuitive easy to use and a unified system for HCM.

Cons

Recognition of occasional slow support responses.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

E

Erin

Hospital & Health Care, 51-100 employees

More than a year

5.0
September 2019

Great product

Pros

Great customer service and high user-friendliness are highlighted.

Cons

Inability to upload multiple documents to the employee portal.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

G

greg

Hospitality, 51-100 employees

More than a year

3.0
September 2019

Not so Happy

Pros

System navigation is considered easy and the support representative is well-regarded.

Cons

Critique of waiting on hold for support and challenges with system updates and technological advancements.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

6

J

Janice

Medical Practice, 101-500 employees

More than a year

4.0
September 2019

FMLA reports feature is great

Pros

The ability to code FMLA leave is appreciated as an improvement.

Cons

Reports deemed not truly functional requiring manual calculations for accurate leave hours suggesting improvements for FMLA leave tracking.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

E

erin

Education Management, 101-500 employees

More than a year

4.0
September 2019

Isovled has very amazing feature

Pros

Commended for the highly appreciated feature of enabling access to all employees through the internet facilitating seamless connectivity and interaction across the entire workforce. This attribute has garnered praise for its contribution to fostering enhanced communication and accessibility within the organizational framework..

Cons

Complaints about customer service wait times and responsiveness.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

8