Stephanie
Hospitality, 500+ employees
More than a year
“Isolved paymasters for business”
Pros
The ease of use for various purposes including tracking YTD hours and PTO is appreciated.
Cons
Frequent glitches in clocking in and out reported approximately once a week.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, N/A employees
More than a year
“Best Customer Service Around”
Pros
The website's ease of use reliability and exceptional customer service are highlighted.
Cons
Encountered challenges in navigating the website initially but eventually found it to be straightforward.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Kevin
Information Services, 11-50 employees
Less than 6 months
“Poorly designed interface”
Pros
No positive aspects are mentioned about iSolved.
Cons
iSolved described as super slow incompatible with smartphones and having a basic layout.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
9
Functionality
4
NANCY
Real Estate, 51-100 employees
More than a year
“Nice Product”
Pros
Positive feedback is given for ease of use and user-friendliness.
Cons
Request for improved date input format in the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Cynthia
Non-Profit Organization Management, 101-500 employees
More than a year
“Good Product”
Pros
The availability of numerous features is appreciated.
Cons
Report writing difficulties noted expressing the need for seamless integration of payroll and HR data.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
3
Functionality
10
chad
Accounting, 51-100 employees
More than a year
“It is a perfect tool in multiple ways”
Pros
Intuitive benefit and ACA modules are highlighted.
Cons
Challenges with Time and Labor scheduling reporting and the need for auditing tools.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Karina
Human Resources, 51-100 employees
More than a year
“iSolved is a great Product”
Pros
Easy processing and access from anywhere are mentioned as positive features.
Cons
System bugs post-releases and absence of copy feature during implementation or in Report Writer.
Rating Distribution
Ease of use
8
Value for money
3
Customer Support
6
Functionality
4
Jennifer
Banking, 500+ employees
More than a year
“Compete Employee Life Cycle Tool”
Pros
The software is praised for managing the entire employee life cycle.
Cons
Issues with bugs occurring during software releases are highlighted.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jacklyn
Human Resources, 51-100 employees
More than a year
“User friendly platform”
Pros
User-friendly from a client's perspective is considered a positive aspect.
Cons
Ongoing issues caused by new releases challenging reporting options for small businesses.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
3
Functionality
8
Tyler
Human Resources, 11-50 employees
More than a year
“General review”
Pros
Ever-changing and evolving features along with ease of use in most areas are highlighted.
Cons
Encountering bugs and shortcomings with some features in development.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Trent
Maritime, 11-50 employees
More than a year
“Customer support is A+”
Pros
Continuous evolution and ease of use for clients are acknowledged as positive aspects.
Cons
Issues with bugs hardware lack of support and inadequate notification about known problems.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Victoria
Accounting, 51-100 employees
Less than 6 months
“One of the easiest to use”
Pros
Appreciate the unified solution for the employee life cycle and pleased with its user-friendly interface.
Cons
The menu options occasionally pose challenges due to their compact presentation.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
10
Tracy
Human Resources, 11-50 employees
More than a year
“Great product”
Pros
The cloud-based platform is highly user-friendly; excited about the upcoming mobile app and Isolved Touch.
Cons
Desire for a more advanced clock system incorporating facial recognition akin to competitors.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
David
Accounting, 51-100 employees
Less than 6 months
“iSolved Product is amazing”
Pros
Notable for its ease of use and integration serving as a single system for the employee life cycle.
Cons
Navigation through drop-down menus is perceived as challenging.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Jessica
Automotive, 51-100 employees
More than a year
“Great and Getting Better All the Time!”
Pros
Delighted that employees have a single sign-on for payroll time and benefits with constant feature updates enhancing HR management.
Cons
Mobile capability is deemed weak; the app offers limited options and the website lacks optimization for mobile devices.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Kara
Financial Services, 11-50 employees
More than a year
“good platform it is”
Pros
A platform praised for its simplicity easy navigation and all-in-one capabilities.
Cons
Frustration with the reliance on workarounds coupled with limited support and unclear reasons for system issues.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Allison
Law Practice, 500+ employees
More than a year
“Good but simple...”
Pros
Employees find the system easy to navigate offering straightforward functionality.
Cons
System administrators face limitations in customization opportunities and express dissatisfaction with customer service's communication on system or compliance issues.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
6
Susan
Financial Services, 11-50 employees
More than a year
“iSolved HCM review”
Pros
Recognized for user-friendliness encompassing full HCM features and a commitment to ongoing expansion.
Cons
The user interface is in need of a facelift and the support team is criticized for extended issue resolution times.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
Michael
Financial Services, 11-50 employees
More than a year
“Honest review from my side”
Pros
Highly user-friendly providing a wide range of options for clients.
Cons
Growing concerns about outdated views extended update durations and customer service response times.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
6
nancy
Mechanical or Industrial Engineering, 11-50 employees
Less than 6 months
“isolved roduct review”
Pros
Commended for its ease of use and smooth implementation process.
Cons
Difficulty in accessing all reports readily; a request for a comprehensive list on the University platform is suggested.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8