Total 1008 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars37%
3
Stars13%
2
Stars1%
1
Stars6%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Becka
Education Management, 51-100 employees
More than a year
“iSolved HCM Technology review
Pros
Praised for its comprehensive nature clean interface and positive employee interaction.
Cons
Critique of customer service response times and limitations in viewing multiple screens simultaneously.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
otto
Accounting, 500+ employees
More than a year
“User Friendly HCM
Pros
Recognized for efficient payroll processing and user-friendliness.
Cons
Consistent connectivity issues with hardware and Timekeeping especially concerning blended overtime.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
8
dawn
Consumer Services, 500+ employees
More than a year
“Not so good as issues are notable
Pros
Internet-based access is highlighted for its ease and faster processing.
Cons
Notable issues between Time Force and iSolved.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
6
Functionality
6
adam
Computer Software, 11-50 employees
More than a year
“Isolved HCM is Robust
Pros
Acknowledged for ease of use and customizability in payroll and benefits.
Cons
Consistent hardware issues struggles with comp time and potential disruptions caused by software releases.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
10
Rhonda
Human Resources, 11-50 employees
More than a year
“isolved HCM System review
Pros
iSolved's broad feature set has facilitated business growth and ongoing system expansion is appreciated.
Cons
Discontent with support limitations and insufficient input on product enhancements.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Ashley
Law Practice, 500+ employees
More than a year
“Easy to Use
Pros
Commended for reporting ease user-friendly interface and payroll preview options.
Cons
Highlighting the lack of customization options and limited reporting customization.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Lisa
Legal Services, 500+ employees
More than a year
“Great for small businesses
Pros
Highlighted for reporting ease user-friendliness and efficient payroll previews.
Cons
Frustration over the absence of customization options and concerns about the timing of hot fixes.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
6
Lisa
Medical Practice, 51-100 employees
More than a year
“Awesome HR product
Pros
Commended for its time-saving benefits in everyday HR responsibilities.
Cons
Expressing the need for New Hire Onboarding to be more mobile-friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
David
Architecture & Planning, 51-100 employees
Less than a year
“Comprehensive Payroll and HR platform
Pros
Recognized for ease of use and comprehensive solutions that automate employee onboarding.
Cons
No significant annoyances reported regarding the product.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Brandy
Entertainment, 11-50 employees
Less than a year
“First time experience
Pros
Praised for easy navigation and diverse options for time and payroll management.
Cons
Displeasure with the mobile interface advocating for more frequent updates to address major issues prevalent in the mobile-centric society.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
8
Valerie
Banking, 51-100 employees
Less than a year
“Comprehensive and Service Orientated
Pros
The software effectively meets HRIS and payroll needs offering additional services for FMLA administration.
Cons
Desire for additional security options assigned to specific areas and acknowledgment of slow customer service responses.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
8
Shellly
Hospital & Health Care, 101-500 employees
More than a year
“Small to Mid-Sized Health Care Organization Review
Pros
Positive remarks for iSolved's integration of HR/PR functions and empowering employees and supervisors with basic selections.
Cons
Critique of the platform being more PR-driven than HR-focused with gaps in HR-related functions.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Jennife
Accounting, 1-10 employees
More than a year
“Making the switch was the best decision we've made!
Pros
Noted for ease of use client satisfaction and robust self-service capabilities.
Cons
Acknowledgment of occasional slow support responses impacting clients' expectations for fast resolutions.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
cathy
Government Relations, 101-500 employees
More than a year
“Tax issues need more attention
Pros
Strong praise for excellent payroll processing and new employee setup.
Cons
Urgent attention is called for in customer service and tax filings emphasizing the need for proactive compliance to avoid government notices.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
6
Suzanna
Accounting, 51-100 employees
More than a year
“iSolved - There Are Highs...There Are Lows
Pros
iSolved is lauded for quick and efficient implementations user-friendly payroll processing and streamlining clients' payroll processes.
Cons
Overall navigation labeled as unintuitive emphasizing the importance of better QA for product releases and support restructuring.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
3
Functionality
6
Rheanna
Accounting, 11-50 employees
More than a year
“user friendly platform
Pros
Described as intuitive easy to use and a unified system for HCM.
Cons
Recognition of occasional slow support responses.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Erin
Hospital & Health Care, 51-100 employees
More than a year
“Great product
Pros
Great customer service and high user-friendliness are highlighted.
Cons
Inability to upload multiple documents to the employee portal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
greg
Hospitality, 51-100 employees
More than a year
“Not so Happy
Pros
System navigation is considered easy and the support representative is well-regarded.
Cons
Critique of waiting on hold for support and challenges with system updates and technological advancements.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
6
Janice
Medical Practice, 101-500 employees
More than a year
“FMLA reports feature is great
Pros
The ability to code FMLA leave is appreciated as an improvement.
Cons
Reports deemed not truly functional requiring manual calculations for accurate leave hours suggesting improvements for FMLA leave tracking.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
erin
Education Management, 101-500 employees
More than a year
“Isovled has very amazing feature
Pros
Commended for the highly appreciated feature of enabling access to all employees through the internet facilitating seamless connectivity and interaction across the entire workforce. This attribute has garnered praise for its contribution to fostering enhanced communication and accessibility within the organizational framework..
Cons
Complaints about customer service wait times and responsiveness.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
8