Rebecca
Banking, 51-100 employees
More than a year
“It has its pros and cons”
Pros
Immediate value observed on the first day of use.
Cons
Instances where class handouts run out before all attendees can receive one.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Polly
Hospital & Health Care, 101-500 employees
More than a year
“iSolved is a User Friendly software”
Pros
Payroll processing stands out as the preferred feature from various demonstrations.
Cons
General ledger updates are considered not user-friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Yvette
Insurance, 11-50 employees
Less than 6 months
“At iConnect Running My First Payroll....”
Pros
iSolved software recommended for new users is user-friendly with iConnect attendance being beneficial for beginners.
Cons
Absence of representative contact information on the Administrator Home Page for assistance.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Rebecca
Hospital & Health Care, 51-100 employees
More than a year
“iSolved HCM software Review.......”
Pros
Praised for continuous development offering improved scheduling features customizable reports and enhanced payroll functionality.
Cons
Ongoing development of scheduling features with anticipation for forthcoming improvements.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Jamie
Machinery, 101-500 employees
More than a year
“iSolved HCM Technology Review”
Pros
Acknowledged for flexibility easy data import and a user-friendly interface with extensive reporting options.
Cons
Recent experiences of slow or non-responsive customer service to email inquiries coupled with frustration over explaining issues multiple times.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
8
Carla
Logistics and Supply Chain, 51-100 employees
More than a year
“Simple to use software”
Pros
Highlighted for its accessibility and ease of use for all employees.
Cons
Critique of slow system updates accompanied by a desire for notifications about them.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
9
Functionality
8
Hailey
Mechanical or Industrial Engineering, 51-100 employees
More than a year
“iSolved HCM is a reasonable HR software”
Pros
Admirable for its very easy navigation.
Cons
Challenges in understanding Client Management functionalities expressing the need for more training opportunities.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Veronica
Construction, 51-100 employees
Less than a year
“Ease of Use”
Pros
Praised for its comprehensiveness consolidating multiple functions into one accessible location.
Cons
Team members face difficulties resetting passwords after prolonged periods of inactivity.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Alistair
Accounting, 11-50 employees
More than a year
“As Payroll HCM software”
Pros
Described as intuitive comprehensive with user-friendly APIs and efficient import/export capabilities.
Cons
Recognition of areas needing improvement in Employee Onboarding with hopes that it is on the development roadmap.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Rosanne
Banking, 11-50 employees
Less than a year
“I'm glad I made the switch”
Pros
Appreciation for data import features and seamless payroll processing.
Cons
Desire to have a view similar to an employee's login for enhanced insight into the user experience.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Sharon
Financial Services, 11-50 employees
More than a year
“iSolved HCM Technology offers multiple integrated modules”
Pros
Recognized for ease of use visual appeal single sign-on and multiple integrated modules.
Cons
Use of workarounds for client-specific needs coupled with extended wait times for assistance.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Lizz
Human Resources, 51-100 employees
More than a year
“Great technology and support model through local partners”
Pros
Regular refreshing every 10 weeks coupled with helpful guides on each page makes it easy to use without constant support contact.
Cons
Looking forward to an update in the user interface.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Inas
Accounting, 11-50 employees
More than a year
“iSolved HCM is friendly and easy to use”
Pros
Acknowledged for being user-friendly and straightforward to navigate.
Cons
Identification of limitations in the report writer area.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Wendy
Chemicals, 51-100 employees
Less than a year
“Great Product!”
Pros
Commended for functionality ease of use and the integration of HR and payroll in a single system.
Cons
Dissatisfaction with the requirement to purchase Mojo for conducting performance reviews wishing for its inclusion in HCM.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
10
Rebekah
Hospital & Health Care, 51-100 employees
Less than a year
“Easy to Use”
Pros
Appreciated for centralizing all HR/payroll items including benefits management and performance reviews.
Cons
Instances where finding specific reports is not straightforward even with the search function.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
8
Becka
Education Management, 51-100 employees
More than a year
“iSolved HCM Technology review”
Pros
Praised for its comprehensive nature clean interface and positive employee interaction.
Cons
Critique of customer service response times and limitations in viewing multiple screens simultaneously.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
otto
Accounting, 500+ employees
More than a year
“User Friendly HCM”
Pros
Recognized for efficient payroll processing and user-friendliness.
Cons
Consistent connectivity issues with hardware and Timekeeping especially concerning blended overtime.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
8
dawn
Consumer Services, 500+ employees
More than a year
“Not so good as issues are notable”
Pros
Internet-based access is highlighted for its ease and faster processing.
Cons
Notable issues between Time Force and iSolved.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
6
Functionality
6
adam
Computer Software, 11-50 employees
More than a year
“Isolved HCM is Robust”
Pros
Acknowledged for ease of use and customizability in payroll and benefits.
Cons
Consistent hardware issues struggles with comp time and potential disruptions caused by software releases.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
10
Rhonda
Human Resources, 11-50 employees
More than a year
“isolved HCM System review”
Pros
iSolved's broad feature set has facilitated business growth and ongoing system expansion is appreciated.
Cons
Discontent with support limitations and insufficient input on product enhancements.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8