isolved HCM Reviews

“Great HCM for small/medium size businesses

Pros

Appreciated for being an all-in-one product and providing easy access for employees.

Cons

Concerns about changes in customer service longing for a dedicated representative and expressing anticipation for promised features.

“Offer diverse options

Pros

Recognized for being very user-friendly with extensive capabilities.

Cons

Positive sentiment stating no identified dislikes and appreciating the overall helpfulness of the system.

“Getting better all the time!

Pros

Commended for its user-friendly interface catering to both administrators and end-users.

Cons

Desire for a favorites menu for reports.

“Employees like it

Pros

The self-service feature for employees is commended for its ease of use.

Cons

Requirement to process payroll before accurate accrual updates and limitations in modifying staff punches.

“iSolved HCM is all in one platform but with few cons

Pros

iSolved is valued as a comprehensive solution providing all necessary employee information in one place and reducing paperwork for compliance-related issues.

Cons

Challenges faced as a benefits coordinator including issues with EDI feeds and the need for enhanced user-friendliness for occasional users.

“It will do.

Pros

It offers a seamless experience with all the necessary features functions and reports for time-keeping software.

Cons

Navigation can be challenging due to an abundance of menus and buttons making it occasionally difficult to locate specific items.

“Great Product for the Money!

Pros

The user-friendly interface and continuous feature upgrades based on customer feedback make iSolved stand out. Administration tasks are much more straightforward compared to previous HRIS systems and the implementation team was excellent.

Cons

Salaried employees face limitations in using the absence function tied to payroll hindering flexibility in managing approved time off. Lack of transparency for employees regarding time-off accruals and transactions is a drawback. The system does not support Canadian payroll.

“needs to be more user friendly

Pros

iSolved has significant potential for customization to fit your company's specific needs allowing tracking of almost any data.

Cons

Non-intuitive design with table creation requiring navigation between screens and a non-linear thought process.

“Review from Recruiter

Pros

The system is praised for its ease of use from the HR perspective and the ability to understand the employee's view within the system facilitating assistance.

Cons

Limitations in generating reports difficulties in mass adding performance review dates and constraints with the iHire system.

“great product

Pros

Users find it easy to navigate and the explanations for each item are clear.

Cons

Limited flexibility in customization lacking the ability to label items as desired.

“iSolved HCM Technology Review

Pros

It receives positive feedback for being user-friendly especially from the manager supervisor and employee perspectives.

Cons

Confusing setup process; a simple change in onboarding may require starting over. Editing options are inconsistent leading to potential frustration.

“Easy to use and simple

Pros

The system's ease of use and the straightforward access to various topics are appreciated.

Cons

Lack of awareness about the full range of capabilities resulting in underutilization.

“Terrible Customer Service and Duplicitous

Pros

No significant issues or dislikes are reported.

Cons

Customer service reluctance to provide services previously included in the package leading to a sense of a "bait and switch" situation.

“There's good there's bad and there's ugly

Pros

Users appreciate the robust feature set and ease of navigation as both end-users and administrators. However there's a noted change in customer service quality.

Cons

Post-spinoff tax issues and slow response from tax customer service create challenges prompting a reconsideration of the service.

“A Frustrating Transition form Sage to Isolved

Pros

The interface looks appealing and the system operates faster than previous solutions.

Cons

Poor communication during the transition from Sage weak customer service platform rigidity and slow issue resolution contribute to a less-than-satisfactory experience.

“Still learning

Pros

Quick payroll processing and timely reports are mentioned as positive aspects.

Cons

No identified dislikes based on initial experiences with the software.

“A great timekeeping system

Pros

All-time keeping salary and PTO information being stored in one place are highlighted for easy access and updates.

Cons

Timekeeping entry process perceived as time-consuming and requiring adjustment.

“iSolved pay review

Pros

Users find it simple to view current and past paychecks through the system.

Cons

Limited mobile-friendliness of the web page with distorted information fields on mobile devices.

“Can Easily Review Employee Time Cards

Pros

Easy clock-in/out timecard viewing and W-3 access are commended for their simplicity.

Cons

Intermittent login issues potentially attributed to system glitches impact the otherwise effective clock-in system.

“Not helpful

Pros

No specific dislikes are mentioned but there's an increase in manual workload.

Cons

Transition to the software tripled the workload and failed to replicate the functionality of the previous system causing dissatisfaction.