“Easy to Use”

Pros

Commended for reporting ease user-friendly interface and payroll preview options.

Cons

Highlighting the lack of customization options and limited reporting customization.

“Great for small businesses”

Pros

Highlighted for reporting ease user-friendliness and efficient payroll previews.

Cons

Frustration over the absence of customization options and concerns about the timing of hot fixes.

“Awesome HR product”

Pros

Commended for its time-saving benefits in everyday HR responsibilities.

Cons

Expressing the need for New Hire Onboarding to be more mobile-friendly.

“Comprehensive Payroll and HR platform”

Pros

Recognized for ease of use and comprehensive solutions that automate employee onboarding.

Cons

No significant annoyances reported regarding the product.

“First time experience”

Pros

Praised for easy navigation and diverse options for time and payroll management.

Cons

Displeasure with the mobile interface advocating for more frequent updates to address major issues prevalent in the mobile-centric society.

“Comprehensive and Service Orientated”

Pros

The software effectively meets HRIS and payroll needs offering additional services for FMLA administration.

Cons

Desire for additional security options assigned to specific areas and acknowledgment of slow customer service responses.

“Small to Mid-Sized Health Care Organization Review”

Pros

Positive remarks for iSolved's integration of HR/PR functions and empowering employees and supervisors with basic selections.

Cons

Critique of the platform being more PR-driven than HR-focused with gaps in HR-related functions.

“Making the switch was the best decision we've made!”

Pros

Noted for ease of use client satisfaction and robust self-service capabilities.

Cons

Acknowledgment of occasional slow support responses impacting clients' expectations for fast resolutions.

“Tax issues need more attention”

Pros

Strong praise for excellent payroll processing and new employee setup.

Cons

Urgent attention is called for in customer service and tax filings emphasizing the need for proactive compliance to avoid government notices.

“iSolved - There Are Highs...There Are Lows”

Pros

iSolved is lauded for quick and efficient implementations user-friendly payroll processing and streamlining clients' payroll processes.

Cons

Overall navigation labeled as unintuitive emphasizing the importance of better QA for product releases and support restructuring.

“user friendly platform”

Pros

Described as intuitive easy to use and a unified system for HCM.

Cons

Recognition of occasional slow support responses.

“Great product”

Pros

Great customer service and high user-friendliness are highlighted.

Cons

Inability to upload multiple documents to the employee portal.

“Not so Happy”

Pros

System navigation is considered easy and the support representative is well-regarded.

Cons

Critique of waiting on hold for support and challenges with system updates and technological advancements.

“FMLA reports feature is great”

Pros

The ability to code FMLA leave is appreciated as an improvement.

Cons

Reports deemed not truly functional requiring manual calculations for accurate leave hours suggesting improvements for FMLA leave tracking.

“Isovled has very amazing feature”

Pros

Commended for the highly appreciated feature of enabling access to all employees through the internet facilitating seamless connectivity and interaction across the entire workforce. This attribute has garnered praise for its contribution to fostering enhanced communication and accessibility within the organizational framework..

Cons

Complaints about customer service wait times and responsiveness.

“Great HCM for small/medium size businesses”

Pros

Appreciated for being an all-in-one product and providing easy access for employees.

Cons

Concerns about changes in customer service longing for a dedicated representative and expressing anticipation for promised features.

“Offer diverse options”

Pros

Recognized for being very user-friendly with extensive capabilities.

Cons

Positive sentiment stating no identified dislikes and appreciating the overall helpfulness of the system.

“Getting better all the time!”

Pros

Commended for its user-friendly interface catering to both administrators and end-users.

Cons

Desire for a favorites menu for reports.

“Employees like it”

Pros

The self-service feature for employees is commended for its ease of use.

Cons

Requirement to process payroll before accurate accrual updates and limitations in modifying staff punches.

“iSolved HCM is all in one platform but with few cons”

Pros

iSolved is valued as a comprehensive solution providing all necessary employee information in one place and reducing paperwork for compliance-related issues.

Cons

Challenges faced as a benefits coordinator including issues with EDI feeds and the need for enhanced user-friendliness for occasional users.