Anonymous
Not Specified, 51-100 employees
Less than 6 months
“Set up all my HR related tasks using iSolved”
Pros
iSolved is praised for making HR-related tasks simple from 401(k) elections to benefits and personal information updates.
Cons
No identified negative feedback based on initial experiences with the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Karen
Transportation/Trucking/Railroad, 51-100 employees
More than a year
“Love the Software-Not the Customer Service”
Pros
The system is valued for its pricing functionality ease of use and the ability to generate personalized reports.
Cons
Customer service satisfaction varies with ease for simple questions but delays for technical queries requiring different departments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
3
Functionality
8
Robert
Medical Practice, 101-500 employees
More than a year
“Easy to Use”
Pros
The ease of getting started and onboarding new employees is highlighted as positive.
Cons
Desire for additional assistance from the reseller to maximize program usage.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
8
Barbara
Government Administration, 51-100 employees
Less than 6 months
“Infinisource FSA and COBRA”
Pros
While there's a wealth of information users note that it takes some time to find specific details.
Cons
The software is functional but users need to explore features independently.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
3
Functionality
6
Anonymous
Not Specified, 500+ employees
More than a year
“Good product if it were 1999”
Pros
The product is user-friendly for basic functions.
Cons
Improved ease of use is suggested given the perception of the software feeling dated and limited to basic functions.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Jerry
Marketing and Advertising, 11-50 employees
Less than a year
“iSolved Time Review”
Pros
Quick clock-in/out options and app accessibility are favored.
Cons
User interface issues in reviewing hours over the pay period with a challenging scrolling experience.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Amber
Consumer Services, 51-100 employees
More than a year
“Difficult to train with”
Pros
Options for task transfer and punch correction are appreciated despite occasional issues.
Cons
Dislike for the layout and training difficulty with potential for user errors due to excessive room for confusion.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
6
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
“tracking house is easy with ISOLVED”
Pros
The software is credited for tracking hours pay and facilitating easy access to various documents.
Cons
Suggested improvements in the time card section for increased ease of use.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Anonymous
Not Specified, 51-100 employees
Less than 6 months
“Wroks great but had better”
Pros
Positive remarks include quick clock-in/out options easy access to HR documents and visibility into time-off balances.
Cons
Challenges with the mobile app's functionality on iPhones and small buttons on the website impact navigation.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Meghan Elise
Insurance, 11-50 employees
More than a year
“Almost a great system”
Pros
Integration potential and overall functionality are noted as strengths with room for improvement.
Cons
Less user-friendly than expected occasional report difficulties and questionable service aspects.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“INFORMATIONAL AND EASY”
Pros
The software's ability to consolidate information for planning vacations and previewing paychecks is acknowledged.
Cons
The inconvenience of not saving sign-in information is noted with acknowledgment of its security implications.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ashley
Hospital & Health Care, 500+ employees
Less than a year
“Great for Small/Mid Sized Companies”
Pros
Used as an HR Department of one iSolved is appreciated for tracking employees and visualizing metrics.
Cons
Occasional glitches requiring customer service assistance but overall positive feedback on functionality and features.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Cole
Legal Services, 51-100 employees
More than a year
“Impossible to log on”
Pros
While it shows essential work hour information specific details are not provided.
Cons
User frustration with the complex login process and frequent password changes.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Roland
Banking, 11-50 employees
More than a year
“So Far So Good. payroll System for some years nows.”
Pros
iSolved is praised for being easy to use for payroll purposes despite some adjustment time.
Cons
Limited availability of specific reports requiring manual generation.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Alexa
Hospitality, 1-10 employees
More than a year
“Love it!”
Pros
The outstanding customer service for payroll and HR-related tasks is highlighted.
Cons
Ease of use during setup with available support via phone or email within reasonable response times.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
Emmanuel
Insurance, 11-50 employees
Less than a year
“Very user friendly”
Pros
Simplicity in usage report writer integration and reasonable pricing are mentioned as positive aspects.
Cons
Potential for overwhelming users with available resources and outdated portal layout.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Keri
Hospitality, 101-500 employees
More than a year
“Great Program!”
Pros
The system's time-saving aspect for employee time tracking is emphasized.
Cons
Wish for increased access to adjust personal information without logging into the HCM.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Michael
Management Consulting, 51-100 employees
Less than 6 months
“Review of iSolved Time”
Pros
It's noted for doing the essential tasks but the user interface is criticized.
Cons
Occasional lag when searching worker names is noted.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Mohamed
Hospitality, 51-100 employees
Less than 6 months
“No customer service”
Pros
The platform's overall navigation is deemed non-intuitive with issues in product releases and support processes.
Cons
Customer dissatisfaction with unresponsive support hindering access to the account.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
9
Functionality
4
Lance
Food & Beverages, 51-100 employees
Less than 6 months
“iSolved Time Review”
Pros
There's mention of occasional slow support response times.
Cons
No identified issues with the software providing convenience in HR tasks.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8