Total 1043 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

44%

4

Stars

37%

3

Stars

12%

2

Stars

2%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0
April 2019

Set up all my HR related tasks using iSolved

Pros

iSolved is praised for making HR-related tasks simple from 401(k) elections to benefits and personal information updates.

Cons

No identified negative feedback based on initial experiences with the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K

Karen

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0
March 2019

Love the Software-Not the Customer Service

Pros

The system is valued for its pricing functionality ease of use and the ability to generate personalized reports.

Cons

Customer service satisfaction varies with ease for simple questions but delays for technical queries requiring different departments.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

3

Functionality

8

R

Robert

Medical Practice, 101-500 employees

More than a year

5.0
March 2019

Easy to Use

Pros

The ease of getting started and onboarding new employees is highlighted as positive.

Cons

Desire for additional assistance from the reseller to maximize program usage.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

8

B

Barbara

Government Administration, 51-100 employees

Less than 6 months

1.0
March 2019

Infinisource FSA and COBRA

Pros

While there's a wealth of information users note that it takes some time to find specific details.

Cons

The software is functional but users need to explore features independently.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

3

Functionality

6

A

Anonymous

Not Specified, 500+ employees

More than a year

3.0
March 2019

Good product if it were 1999

Pros

The product is user-friendly for basic functions.

Cons

Improved ease of use is suggested given the perception of the software feeling dated and limited to basic functions.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

J

Jerry

Marketing and Advertising, 11-50 employees

Less than a year

4.0
March 2019

iSolved Time Review

Pros

Quick clock-in/out options and app accessibility are favored.

Cons

User interface issues in reviewing hours over the pay period with a challenging scrolling experience.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Amber

Consumer Services, 51-100 employees

More than a year

3.0
February 2019

Difficult to train with

Pros

Options for task transfer and punch correction are appreciated despite occasional issues.

Cons

Dislike for the layout and training difficulty with potential for user errors due to excessive room for confusion.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

6

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
February 2019

tracking house is easy with ISOLVED

Pros

The software is credited for tracking hours pay and facilitating easy access to various documents.

Cons

Suggested improvements in the time card section for increased ease of use.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

4.0
February 2019

Wroks great but had better

Pros

Positive remarks include quick clock-in/out options easy access to HR documents and visibility into time-off balances.

Cons

Challenges with the mobile app's functionality on iPhones and small buttons on the website impact navigation.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

ME

Meghan Elise

Insurance, 11-50 employees

More than a year

4.0
January 2019

Almost a great system

Pros

Integration potential and overall functionality are noted as strengths with room for improvement.

Cons

Less user-friendly than expected occasional report difficulties and questionable service aspects.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
January 2019

INFORMATIONAL AND EASY

Pros

The software's ability to consolidate information for planning vacations and previewing paychecks is acknowledged.

Cons

The inconvenience of not saving sign-in information is noted with acknowledgment of its security implications.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Ashley

Hospital & Health Care, 500+ employees

Less than a year

4.0
December 2018

Great for Small/Mid Sized Companies

Pros

Used as an HR Department of one iSolved is appreciated for tracking employees and visualizing metrics.

Cons

Occasional glitches requiring customer service assistance but overall positive feedback on functionality and features.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

C

Cole

Legal Services, 51-100 employees

More than a year

1.0
December 2018

Impossible to log on

Pros

While it shows essential work hour information specific details are not provided.

Cons

User frustration with the complex login process and frequent password changes.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

3

R

Roland

Banking, 11-50 employees

More than a year

4.0
December 2018

So Far So Good. payroll System for some years nows.

Pros

iSolved is praised for being easy to use for payroll purposes despite some adjustment time.

Cons

Limited availability of specific reports requiring manual generation.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A

Alexa

Hospitality, 1-10 employees

More than a year

5.0
December 2018

Love it!

Pros

The outstanding customer service for payroll and HR-related tasks is highlighted.

Cons

Ease of use during setup with available support via phone or email within reasonable response times.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

E

Emmanuel

Insurance, 11-50 employees

Less than a year

4.0
November 2018

Very user friendly

Pros

Simplicity in usage report writer integration and reasonable pricing are mentioned as positive aspects.

Cons

Potential for overwhelming users with available resources and outdated portal layout.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

K

Keri

Hospitality, 101-500 employees

More than a year

5.0
October 2018

Great Program!

Pros

The system's time-saving aspect for employee time tracking is emphasized.

Cons

Wish for increased access to adjust personal information without logging into the HCM.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Michael

Management Consulting, 51-100 employees

Less than 6 months

5.0
October 2018

Review of iSolved Time

Pros

It's noted for doing the essential tasks but the user interface is criticized.

Cons

Occasional lag when searching worker names is noted.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

M

Mohamed

Hospitality, 51-100 employees

Less than 6 months

1.0
October 2018

No customer service

Pros

The platform's overall navigation is deemed non-intuitive with issues in product releases and support processes.

Cons

Customer dissatisfaction with unresponsive support hindering access to the account.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

9

Functionality

4

L

Lance

Food & Beverages, 51-100 employees

Less than 6 months

5.0
October 2018

iSolved Time Review

Pros

There's mention of occasional slow support response times.

Cons

No identified issues with the software providing convenience in HR tasks.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8